RE: [otrs] Perl LDAP error

[Pete McDonnell]

Has anyone seen this before at all?  As it seems to reference the CustomerUser portion of the LDAP configuration - is that the part used for customer authentication at the customer login page?  As we are not using the customer login portion, can I simply comment out that portion of the config? 

 

Any info would be greatly appreciated!  Thanks!  Anxiously awaiting OTRS 2.0!

 

- Pete McDonnell

---

From: Pete McDonnell
Sent: Thursday, May 19, 2005 6:07 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Perl LDAP error

When performing some actions (I can't reproduce this error on demand) I get the following error:

 

Software error:

Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/CustomerUser.pm line 53.

For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error.

I just transfered the configuration changes listed from my sandbox system (1.3.2) to my production system (1.3.1 - Suse 9.1) by copying and pasting the config below.  All LDAP functionality works fine and if you get the error a simple "refresh" or "reload" lets the action complete.  Line 53 is marked in the code below...Any advice would be greatly appreciated.  Thanks!

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'ad server name removed';
$Self->{'AuthModule::LDAP::BaseDN'} = 'base dn removed';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'username remove';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'password removed';

 

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'ad server removed';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} ='base dn removed';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'username removed';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password removed';

 

# CustomerUser
# (customer user database backend and settings)
    $Self->{CustomerUser} = {
        Name => 'Datenbank',
        Module => 'Kernel::System::CustomerUser::DB',
        Params => { Table => 'customer_user'  ************************This is line 53 in my Config.pm
        },
        # customer uniq id
        CustomerKey => 'login',
        CustomerID => 'customer_id',
        CustomerValid => 'valid_id',
        CustomerUserListFields => ['first_name', 'last_name', 'email'],
#       CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
        CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 250,
        CustomerUserPostMasterSearchFields => ['email'],
        CustomerUserNameFields => ['salutation', 'first_name', 'last_name'],
#       ReadOnly => 1,
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown, required, storage-type, http-link
            [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
            [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
            [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
            [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
            [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
            [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
            [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ],
            [ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ],
            [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
        ],
    };

 

# CustomerUser1
  # (customer user ldap backend and settings)
  $Self->{CustomerUser1} = {
    Module => 'Kernel::System::CustomerUser::LDAP',
    Params => {
      # ldap host
      Host => 'ad server removed',
      # ldap base dn
      BaseDN => 'base dn removed',
      # search scope (one|sub)
      SSCOPE => 'sub',
      # The following is valid but would only be necessary if the
      # anonymous user does NOT have permission to read from the LDAP tree
      UserDN => 'username removed',
      UserPw => 'password removed',
      AlwaysFilter => '(objectCategory=person)',
      SourceCharset => 'utf-8',
      DestCharset => 'iso-8859-1',
    },
    # customer uniq id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
  };

 

 

- Pete McDonnell
  Manager, Technical Services
  Hip Interactive
  Phone: (416) 873-7153
   "I'd give my right arm to be ambidextrous." - Anonymous

 

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/