|
Hi Joe, Instead of writing a
note, you can write an answer to the customer ticket describing the problem
resolution for instance, and change the “next state” to “closed”,
which will do the same. Hope this suits your
needs. Matthieu De :
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Joe Fusco When I compose a note or use the close function, the
only note type option I have is “Note – Internal” How can I set OTRS to send these notes to
customers? I am specifically interested in sending a Close notification
or problem resolution, if you will, to the customer. Thanks, Joe Fusco |
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