I am sure I have highlighted the queues under "My Queues" but still not
receiving notifications.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese
(Lemonbit)
Sent: Monday, January 14, 2008 3:11 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Which module runs while a new ticket is being generated?
Aysel Pamuk wrote:
> Which module is run while a new ticket is being generated?
> Although Mail Management à New Ticket Modification is set YES and a
> new ticket is generated in queque which is selected in My Queues,
> The USER cannot receive a notification mail. Which mudule is sending
> that mail?
I have no idea, but make sure the queues the agent wants to receive
notifications for are highlighted under 'My queues' in his
preferences. Notifications will only be sent for those highlighted
queues.
Nils Breunese.___
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