Re: [otrs] ticket creation w/o registration

[Alex]

Hello Peter,

Friday, January 21, 2005, 11:12:12 AM, you wrote:

> Just create a webform and send it to a e-mail address ([EMAIL PROTECTED]).

> 1. create an e-mail address in your system where to send the webform and
> which OTRS can POP ([EMAIL PROTECTED])
> 2. create a system e-mail address in OTRS (the "from" of OTRS mail) (can be 
> [EMAIL PROTECTED] of course)
> 3. create a queue in OTRS 
> 4. create a POP3 address in OTRS to POP [EMAIL PROTECTED]
> 5. create a group in OTRS (Helpdesk?)
> 6. Add users to the group


> I added a picture of OTRS that I use to tell people how OTRS works.
> Maybe it helps

  Thanks a lot. The picture really helps to understood some thing. :) Why do not
  include it to help files?

-- 
Best regards,
 Alex

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RE: [otrs] ticket creation w/o registration

[Adler Eliacin]

Alex,

What version are you installing? Linux, Win etc. Also you have to edit the 
config.pm file in the kernel folder to your needs. Users don't need to register 
to send tickets (Keep reading). BTW, I installed OTRS on a window 2000 box and 
used edit plus to edit the files. 

http://www.editplus.com/

good luck



 -Original Message-
From:   [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]  On Behalf Of Alex
Sent:   Thursday, January 20, 2005 4:14 PM
To: otrs@otrs.org
Subject:[otrs] ticket creation w/o registration

Hello all,

 I've just installed otrs and don't configure it fully. There is some missing in
 docs I think, because there is no any chapters about how to get starting or
 step by step configuration. It's really difficult..
 While I'm trying to configure it I have a question. Is it possible to make that
 the customers don't have to register first for posting the tickets. Maybe it's
 possible to have a form where they just put their name, email and message and
 when submit it they receive password and I have a ticket in system. Would be
 it's possible to do as I want? Thanks.

-- 
Best regards,
 Alexander

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