Hi,
I need help with this too. I have
customers asking about closed tickets and even though I set the close to
note-external and have also set
followings
:
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
Customers do not get emails
Regards
Alan Mckeown
JoraPh Consulting Ltd
Unit 3, Springfield
Industrial Estate, Newport, Shropshire, TF10 7NB
Mobile: +44 (0)7841996 331
Office: +44 (0)8700 433877
Fax: +44 (0)1952 825058
http://www.joraph.com
**
CONFIDENTIALITY
This message is confidential and may be
legally privileged or otherwise protected from disclosure. If you are not
the intended recipient, please telephone or email the sender and delete this
message and any attachment from your system(s); you must not copy or disclose
the contents of this message or any attachment to any other person.
Although we have taken steps to ensure that
this e-mail and attachments are free from viruses, we advise that in keeping
with good computing practice, the recipient should ensure they are actually
virus free.
**
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri
Sent: 03 October 2006 13:00
To: User
questions and discussions about OTRS.org
Subject: RE: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Yes, all the customer
emails are their customerID
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 01:52 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Definitively : external
Have your customers a email adress in the system ?
[EMAIL PROTECTED] a écrit : -
Pour : User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:33PM
Objet : RE: Réf. : RE: Réf. : [otrs] notification
When I close a ticket I choose the CLOSE link and
put in the solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers.
Should the note-type be external or internal for
customers to get notifications?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do
they receive a mail when you use 'Compose an answer' ?
If
Yes, did youchoose External Note when closing the ticket ?
[EMAIL PROTECTED] a écrit : -
Pour
: User questions
and discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I
have trying both options but still customers don?t get mails. How long will it
take to send an email?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You
have to check in theadmin module at Ticket::Frontend::NoteTypes
or
modify the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour
: User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good
day
I
am trying to activate notifications to customer, need the system to send
notifications to customers when their calls have been closed.
I
have read the manual no genericagent but it is not clear to me.
Please
advice
Mamakwa
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin
