Aí pessoal, falei ontem do suporte da RepliGo. Depois que solucionei o problema, mandei e-mail agradecendo e, prá minha surpresa, recebi hoje outro e-mail. Vejam o seu conteúdo. []'s Gustavo Z-71 + Uthin + 128mmcBonzai
----- Original Message ----- From: RepliGo Support Team To: 'Gustavo P.' Sent: Friday, September 17, 2004 12:17 PM Subject: RE: Putting Repligo icon back on the MS Word (ID S32704) Gustavo, Thanks for your feedback and promotion of our product to your user group. I'm glad things are working for you now! Let me know if you have any other questions. Thanks again. RepliGo Support Team [EMAIL PROTECTED] http://www.cerience.com/support Get your free RepliGo Viewer at www.repligo.com -------------------------------------------------------------------------------- From: Gustavo P. [mailto:[EMAIL PROTECTED] Sent: Thursday, September 16, 2004 4:14 PM To: RepliGo Support Team Subject: Re: Putting Repligo icon back on the MS Word (ID S32704) Importance: High Thanks for your fast response. That was incredibly helpfull. The problem was fixed by step 5. On the "help menu item", I choosed "about microsoft word" and clicked on "disable items" button... And there it was, just like you said... Two repligo items disabled... Just click on "active" button was enought to restore "RepliGo menu" and "RepliGo quick access" icon. Now Repligo is full functionallity on Office, Internet Explorer and others, thanks to Repli Support Thank you very much for your help. I'm member of a Palm list group, and already report this awesome support job. Congratulations. Repligo is an amazing product with an incredible team work. Have a nice day! :) []'s Gustavo ----- Original Message ----- From: RepliGo Support Team To: 'Gustavo P.' Sent: Thursday, September 16, 2004 4:22 PM Subject: RE: Putting Repligo icon back on the MS Word (ID S32704) Thanks for contacting support. There are a few possible reasons why the RepliGo Office integration was not successful. Check the following: 1. Make sure you close all Office applications during the RepliGo installation including Outlook. 2. Make sure your macro security settings allow all sources to be trusted for macros. To check this, open Word and select Tools > Options > Security > Macro Security and select the Trusted Sources tab. Make sure the "Trust all installed add-ins and templates" checkbox is checked. Note: this is for XP, but similar settings exist under Office 97. 3. Make sure any Anti-virus software is disabled during the RepliGo installation as this might interfere with installing macros on your machine. 4. Open Word and if you receive a Macro Warning dialog asking to accept a macro from Cerience Corporation, click the checkbox to accept the macro and then click the Enable Macros button. 5. In Word, check the Disable items dialog for any macros that may have been automatically disabled when starting Word. To check this, select the Help menu item, then choose About Microsoft Word. Click on the Disable items button. If you see RepliGo.dot as a listed item, select it and choose the Enable button. This will load the RepliGo macro into Word. I would recommend checking those settings, uninstalling RepliGo, rebooting, closing all applications including Anti-virus software, and re-installing RepliGo. Give that a try and let me know if you see the RepliGo icon installed into Word now. RepliGo Support Team [EMAIL PROTECTED] http://www.cerience.com/support Get your free RepliGo Viewer at www.repligo.com ------------------------------------------------------------------------------ From: Gustavo P. [mailto:[EMAIL PROTECTED] Sent: Thursday, September 16, 2004 7:32 AM To: [EMAIL PROTECTED] Subject: Fw: Putting Repligo icon back on the MS Word (ID S32704) Importance: High ------------------------------------------------------------------------ avast! Antivirus: Outbound message clean. Virus Database (VPS): 0438-1, 14/09/2004 Tested on: 16/9/2004 10:31:59 avast! - copyright (c) 2000-2004 ALWIL Software. ------------------------------------------------------------------------ avast! Antivirus: Inbound message clean. 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