Re: OAMPS extended warranty and Phototechnical repairs in Brisbane
DO CRK do lens repairs as well? Dave On 11/3/05, Leon Altoff [EMAIL PROTECTED] wrote: Hi John, Thanks for the offer, but I decided that I didn't trust them enough to have another go. I took it to C R Kennedy yesterday and asked for a rush job and told them the tale. I got a call this morning saying it is ready to go and no charge. The hot shoe contacts needed to be repaired in some way, which means that Phototechnical can't have tested it correctly or the poor packaging they used to return it caused it to be shaken to bits. Either way they aren't getting another one of my cameras. Leon http://www.bluering.org.au http://www.bluering.org.au/leon John Coyle wrote: Leon, I've used Phototechnical in the past on a couple of occasions, and they had been excellent. However, they are only just down the street from me and therefore I did not have to mail anything! I have to say that the last occasion I thought they were not very interested in working on Pentax - maybe they have lost the Old Fred who used to know the brand? If I weren't going to the UK next week I'd offer to go down for you... John Coyle Brisbane, Australia - Original Message - Wrom: FPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVW To: pentax-discuss@pdml.net Sent: Tuesday, November 01, 2005 3:34 PM Subject: OAMPS extended warranty and Phototechnical repairs in Brisbane Hello everyone, I am currently upset with the service I have received the OAMPS extended warranty people and their repairer of choice Phototechnical in Brisbane (Australia). I have just sent off the email below to the companies concerned but would appreciate comments about either of these companies or with extended warranties in general. At present I am not likely to ever purchase an extended warranty again. -- Leon http://www.bluering.org.au http://www.bluering.org.au/leon Hello, I would like to express my dissatisfaction with the service I have received from Phototechnical and OAMPS. The OAMPS extended warranty was originally purchased through Michael's in Melbourne (invoice x) who were unaware that the repairs were carried out by a Brisbane company. I recently sent my Pentax *istD to Phototechnical for repair via an OAMPS extended warranty. It arrived at the Phototechnical workshop on 12/9/2005 and took 7 weeks to be returned to me (The Phototechnical website mentions a 10 day repair turnaround - I have to assume this is only for your own extended warranty customers as is your freepost service which I am not allowed to use). When I rang to check on it's progress I discovered Phototechnical had been waiting 2 and a half weeks for reply to a quote which OAMPS had never received and which I fear if I had not chased up both companies you would still be waiting on. I originally sent the camera with 9 weeks until I needed to have it again. There are now 8 days until I need to have the functioning camera back in my hands and the camera works worse than when it was originally sent. The camera had been sent securely packaged, double boxed, and was returned very loosely packaged - I dread what happens to more fragile equipment that Phototechnical return to its owner. The box used to return it was in poor condition and had been recycled from a previous delivery and had not been marked as fragile. If you are going to use this practice I would have preferred that you reuse the box I originally used (which was new) and had appropriate packaging for the camera. The camera had been sent because of a problem with the hotshoe. When a flash was connected the digital communication was intermittent, requiring pressure to be placed gently on the left of the flash (looking at the rear) in order to get connection. Now that it has been returned to me there is no communication between camera and flash except when the camera is fired. I tested the original and new faults using 3 different Pentax AF360FGZ flashes and another *istD body with exactly the same configuration to clearly identify the cause of the problem. The original minor fault made using the camera slightly annoying but not impossible. As I now can not use it with an external flash it is not functional for my use. When I rang through to the Phototechnical office today I found no one in authority to be able to talk to me about the problem and a company procedure of not letting the customer (me) talk to the technician. When I asked for a message to be relayed to the technician the answer did not inspire confidence. I asked which lens and flash were used to check the camera functionality. The answer was that they did not know. Before I trust my camera back to the care of Phototechnical, I need to know that their technicians have the skill to diagnose faults and test functionality after the repair. I was not asked
Re: OAMPS extended warranty and Phototechnical repairs in Brisbane
Hi David, They are authorised repairers of Pentax, Sigma and Hasselblad cameras and lenses and flashes and probably most other things from these brands as well. Leon http://www.bluering.org.au http://www.bluering.org.au/leon David Savage wrote: DO CRK do lens repairs as well? Dave On 11/3/05, Leon Altoff [EMAIL PROTECTED] wrote: Hi John, Thanks for the offer, but I decided that I didn't trust them enough to have another go. I took it to C R Kennedy yesterday and asked for a rush job and told them the tale. I got a call this morning saying it is ready to go and no charge. The hot shoe contacts needed to be repaired in some way, which means that Phototechnical can't have tested it correctly or the poor packaging they used to return it caused it to be shaken to bits. Either way they aren't getting another one of my cameras. Leon http://www.bluering.org.au http://www.bluering.org.au/leon John Coyle wrote: Leon, I've used Phototechnical in the past on a couple of occasions, and they had been excellent. However, they are only just down the street from me and therefore I did not have to mail anything! I have to say that the last occasion I thought they were not very interested in working on Pentax - maybe they have lost the Old Fred who used to know the brand? If I weren't going to the UK next week I'd offer to go down for you... John Coyle Brisbane, Australia - Original Message - Wrom: FPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVW To: pentax-discuss@pdml.net Sent: Tuesday, November 01, 2005 3:34 PM Subject: OAMPS extended warranty and Phototechnical repairs in Brisbane Hello everyone, I am currently upset with the service I have received the OAMPS extended warranty people and their repairer of choice Phototechnical in Brisbane (Australia). I have just sent off the email below to the companies concerned but would appreciate comments about either of these companies or with extended warranties in general. At present I am not likely to ever purchase an extended warranty again. -- Leon http://www.bluering.org.au http://www.bluering.org.au/leon Hello, I would like to express my dissatisfaction with the service I have received from Phototechnical and OAMPS. The OAMPS extended warranty was originally purchased through Michael's in Melbourne (invoice x) who were unaware that the repairs were carried out by a Brisbane company. I recently sent my Pentax *istD to Phototechnical for repair via an OAMPS extended warranty. It arrived at the Phototechnical workshop on 12/9/2005 and took 7 weeks to be returned to me (The Phototechnical website mentions a 10 day repair turnaround - I have to assume this is only for your own extended warranty customers as is your freepost service which I am not allowed to use). When I rang to check on it's progress I discovered Phototechnical had been waiting 2 and a half weeks for reply to a quote which OAMPS had never received and which I fear if I had not chased up both companies you would still be waiting on. I originally sent the camera with 9 weeks until I needed to have it again. There are now 8 days until I need to have the functioning camera back in my hands and the camera works worse than when it was originally sent. The camera had been sent securely packaged, double boxed, and was returned very loosely packaged - I dread what happens to more fragile equipment that Phototechnical return to its owner. The box used to return it was in poor condition and had been recycled from a previous delivery and had not been marked as fragile. If you are going to use this practice I would have preferred that you reuse the box I originally used (which was new) and had appropriate packaging for the camera. The camera had been sent because of a problem with the hotshoe. When a flash was connected the digital communication was intermittent, requiring pressure to be placed gently on the left of the flash (looking at the rear) in order to get connection. Now that it has been returned to me there is no communication between camera and flash except when the camera is fired. I tested the original and new faults using 3 different Pentax AF360FGZ flashes and another *istD body with exactly the same configuration to clearly identify the cause of the problem. The original minor fault made using the camera slightly annoying but not impossible. As I now can not use it with an external flash it is not functional for my use. When I rang through to the Phototechnical office today I found no one in authority to be able to talk to me about the problem and a company procedure of not letting the customer (me) talk to the technician. When I asked for a message to be relayed to the technician the answer did not inspire confidence. I asked which lens and flash were used to check the camera functionality. The answer was that they did not know. Before I trust my camera back to the care of Phototechnical, I need to know that their technicians have the skill
Re: OAMPS extended warranty and Phototechnical repairs in Brisbane
Thanks Leon, I thought so, but wasn't sure. I've got a couple of lenses that could do with a service, and I've been thinking recently that maybe it's time to look at getting them done. Dave On 11/4/05, Leon Altoff [EMAIL PROTECTED] wrote: Hi David, They are authorised repairers of Pentax, Sigma and Hasselblad cameras and lenses and flashes and probably most other things from these brands as well. Leon http://www.bluering.org.au http://www.bluering.org.au/leon David Savage wrote: DO CRK do lens repairs as well? Dave On 11/3/05, Leon Altoff [EMAIL PROTECTED] wrote: Hi John, Thanks for the offer, but I decided that I didn't trust them enough to have another go. I took it to C R Kennedy yesterday and asked for a rush job and told them the tale. I got a call this morning saying it is ready to go and no charge. The hot shoe contacts needed to be repaired in some way, which means that Phototechnical can't have tested it correctly or the poor packaging they used to return it caused it to be shaken to bits. Either way they aren't getting another one of my cameras. Leon http://www.bluering.org.au http://www.bluering.org.au/leon John Coyle wrote: Leon, I've used Phototechnical in the past on a couple of occasions, and they had been excellent. However, they are only just down the street from me and therefore I did not have to mail anything! I have to say that the last occasion I thought they were not very interested in working on Pentax - maybe they have lost the Old Fred who used to know the brand? If I weren't going to the UK next week I'd offer to go down for you... John Coyle Brisbane, Australia - Original Message - Wrom: FPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVW To: pentax-discuss@pdml.net Sent: Tuesday, November 01, 2005 3:34 PM Subject: OAMPS extended warranty and Phototechnical repairs in Brisbane Hello everyone, I am currently upset with the service I have received the OAMPS extended warranty people and their repairer of choice Phototechnical in Brisbane (Australia). I have just sent off the email below to the companies concerned but would appreciate comments about either of these companies or with extended warranties in general. At present I am not likely to ever purchase an extended warranty again. -- Leon http://www.bluering.org.au http://www.bluering.org.au/leon Hello, I would like to express my dissatisfaction with the service I have received from Phototechnical and OAMPS. The OAMPS extended warranty was originally purchased through Michael's in Melbourne (invoice x) who were unaware that the repairs were carried out by a Brisbane company. I recently sent my Pentax *istD to Phototechnical for repair via an OAMPS extended warranty. It arrived at the Phototechnical workshop on 12/9/2005 and took 7 weeks to be returned to me (The Phototechnical website mentions a 10 day repair turnaround - I have to assume this is only for your own extended warranty customers as is your freepost service which I am not allowed to use). When I rang to check on it's progress I discovered Phototechnical had been waiting 2 and a half weeks for reply to a quote which OAMPS had never received and which I fear if I had not chased up both companies you would still be waiting on. I originally sent the camera with 9 weeks until I needed to have it again. There are now 8 days until I need to have the functioning camera back in my hands and the camera works worse than when it was originally sent. The camera had been sent securely packaged, double boxed, and was returned very loosely packaged - I dread what happens to more fragile equipment that Phototechnical return to its owner. The box used to return it was in poor condition and had been recycled from a previous delivery and had not been marked as fragile. If you are going to use this practice I would have preferred that you reuse the box I originally used (which was new) and had appropriate packaging for the camera. The camera had been sent because of a problem with the hotshoe. When a flash was connected the digital communication was intermittent, requiring pressure to be placed gently on the left of the flash (looking at the rear) in order to get connection. Now that it has been returned to me there is no communication between camera and flash except when the camera is fired. I tested the original and new faults using 3 different Pentax AF360FGZ flashes and another *istD body with exactly the same configuration to clearly identify the cause of the problem. The original minor fault made using the camera slightly annoying but not impossible. As I now can not use it with an external flash it is not functional for my use. When I rang through to the Phototechnical office today I found no one in authority to be able to talk
Re: OAMPS extended warranty and Phototechnical repairs in Brisbane
When I took out the extended warranty CR Kennedy was the OAMPS repairer, but OAMPS were so slow to pay and caused so many hassles for CR Kennedy that they refused to have anything else to do with them - or so the person at CR Kennedy told me. I finally got hold of the person who is in charge at Phototechnical services who repaired my camera. he wouldn't answer any of my questions and got upset that I was questioning the talents of their technicians and testing procedures even though I have evidence of their shortcomings in my hand. I ended up taking it to CR Kennedy who promised to give it a rush job for me and let me talk to the technician. Their tech suspects (he can't be sure until he takes the camera apart) that a flexible cable was damaged during the repair due to it being worked on in a rush. I'll know more when I get it back from them. They obviously did not test the camera with a flash on it which I would have expected them to do as the problem was related to the hot shoe. Leon http://www.bluering.org.au http://www.bluering.org.au/leon David Mann wrote: On Nov 1, 2005, at 8:25 PM, Lucas Rijnders wrote: At present I am not likely to ever purchase an extended warranty again. That has been my strategy for a while. Mine too. They are a real cash cow for retailers and the limitations/exclusions in the fine-print often make them virtually worthless, despite the astronomical price. - Dave
Re: Re: OAMPS extended warranty and Phototechnical repairs in Brisbane
From: David Mann [EMAIL PROTECTED] Date: 2005/11/02 Wed AM 04:12:21 GMT To: pentax-discuss@pdml.net Subject: Re: OAMPS extended warranty and Phototechnical repairs in Brisbane On Nov 1, 2005, at 8:25 PM, Lucas Rijnders wrote: At present I am not likely to ever purchase an extended warranty again. That has been my strategy for a while. Mine too. They are a real cash cow for retailers and the limitations/ exclusions in the fine-print often make them virtually worthless, despite the astronomical price. My wife was conned into two, despite my objections. Her money, her choice. She convinced herself that, because you got your money back after five years if you didn't claim, they were worthwhile. During the five years, the major retailer went bust (and promptly reopened its doors after a buyout) and the (different) company running the scam invalidated the warranties. No money, no claim on defective goods. She would rather wade through a pool of Tarantulas than buy another one. mike - Email sent from www.ntlworld.com Virus-checked using McAfee(R) Software Visit www.ntlworld.com/security for more information
Re: OAMPS extended warranty and Phototechnical repairs in Brisbane
Leon, I've used Phototechnical in the past on a couple of occasions, and they had been excellent. However, they are only just down the street from me and therefore I did not have to mail anything! I have to say that the last occasion I thought they were not very interested in working on Pentax - maybe they have lost the Old Fred who used to know the brand? If I weren't going to the UK next week I'd offer to go down for you... John Coyle Brisbane, Australia - Original Message - From: Leon Altoff [EMAIL PROTECTED] To: pentax-discuss@pdml.net Sent: Tuesday, November 01, 2005 3:34 PM Subject: OAMPS extended warranty and Phototechnical repairs in Brisbane Hello everyone, I am currently upset with the service I have received the OAMPS extended warranty people and their repairer of choice Phototechnical in Brisbane (Australia). I have just sent off the email below to the companies concerned but would appreciate comments about either of these companies or with extended warranties in general. At present I am not likely to ever purchase an extended warranty again. -- Leon http://www.bluering.org.au http://www.bluering.org.au/leon Hello, I would like to express my dissatisfaction with the service I have received from Phototechnical and OAMPS. The OAMPS extended warranty was originally purchased through Michael's in Melbourne (invoice x) who were unaware that the repairs were carried out by a Brisbane company. I recently sent my Pentax *istD to Phototechnical for repair via an OAMPS extended warranty. It arrived at the Phototechnical workshop on 12/9/2005 and took 7 weeks to be returned to me (The Phototechnical website mentions a 10 day repair turnaround - I have to assume this is only for your own extended warranty customers as is your freepost service which I am not allowed to use). When I rang to check on it's progress I discovered Phototechnical had been waiting 2 and a half weeks for reply to a quote which OAMPS had never received and which I fear if I had not chased up both companies you would still be waiting on. I originally sent the camera with 9 weeks until I needed to have it again. There are now 8 days until I need to have the functioning camera back in my hands and the camera works worse than when it was originally sent. The camera had been sent securely packaged, double boxed, and was returned very loosely packaged - I dread what happens to more fragile equipment that Phototechnical return to its owner. The box used to return it was in poor condition and had been recycled from a previous delivery and had not been marked as fragile. If you are going to use this practice I would have preferred that you reuse the box I originally used (which was new) and had appropriate packaging for the camera. The camera had been sent because of a problem with the hotshoe. When a flash was connected the digital communication was intermittent, requiring pressure to be placed gently on the left of the flash (looking at the rear) in order to get connection. Now that it has been returned to me there is no communication between camera and flash except when the camera is fired. I tested the original and new faults using 3 different Pentax AF360FGZ flashes and another *istD body with exactly the same configuration to clearly identify the cause of the problem. The original minor fault made using the camera slightly annoying but not impossible. As I now can not use it with an external flash it is not functional for my use. When I rang through to the Phototechnical office today I found no one in authority to be able to talk to me about the problem and a company procedure of not letting the customer (me) talk to the technician. When I asked for a message to be relayed to the technician the answer did not inspire confidence. I asked which lens and flash were used to check the camera functionality. The answer was that they did not know. Before I trust my camera back to the care of Phototechnical, I need to know that their technicians have the skill to diagnose faults and test functionality after the repair. I was not asked to supply extra equipment to help the Phototechnical technicians, nor should I have to if you are as claimed by OAMPS authorised Pentax repairers. If a flash unit had been placed on the camera during final testing, it would have been evident that there was a problem. I can only assume that this did not happen, either through poor quality control in the workshop or through laziness of the technicians - neither inspire confidence in the ability of Phototechnical to repair my camera on a second attempt. I await a phone call from Phototechnical to confirm that they have the equipment required to test my camera's functionality fully after the repair. Having observed their shipping department's packaging ability I am not inclined to send along a flash and lens for testing as I do not believe
Re: OAMPS extended warranty and Phototechnical repairs in Brisbane
Hi John, Thanks for the offer, but I decided that I didn't trust them enough to have another go. I took it to C R Kennedy yesterday and asked for a rush job and told them the tale. I got a call this morning saying it is ready to go and no charge. The hot shoe contacts needed to be repaired in some way, which means that Phototechnical can't have tested it correctly or the poor packaging they used to return it caused it to be shaken to bits. Either way they aren't getting another one of my cameras. Leon http://www.bluering.org.au http://www.bluering.org.au/leon John Coyle wrote: Leon, I've used Phototechnical in the past on a couple of occasions, and they had been excellent. However, they are only just down the street from me and therefore I did not have to mail anything! I have to say that the last occasion I thought they were not very interested in working on Pentax - maybe they have lost the Old Fred who used to know the brand? If I weren't going to the UK next week I'd offer to go down for you... John Coyle Brisbane, Australia - Original Message - From: Leon Altoff [EMAIL PROTECTED] To: pentax-discuss@pdml.net Sent: Tuesday, November 01, 2005 3:34 PM Subject: OAMPS extended warranty and Phototechnical repairs in Brisbane Hello everyone, I am currently upset with the service I have received the OAMPS extended warranty people and their repairer of choice Phototechnical in Brisbane (Australia). I have just sent off the email below to the companies concerned but would appreciate comments about either of these companies or with extended warranties in general. At present I am not likely to ever purchase an extended warranty again. -- Leon http://www.bluering.org.au http://www.bluering.org.au/leon Hello, I would like to express my dissatisfaction with the service I have received from Phototechnical and OAMPS. The OAMPS extended warranty was originally purchased through Michael's in Melbourne (invoice x) who were unaware that the repairs were carried out by a Brisbane company. I recently sent my Pentax *istD to Phototechnical for repair via an OAMPS extended warranty. It arrived at the Phototechnical workshop on 12/9/2005 and took 7 weeks to be returned to me (The Phototechnical website mentions a 10 day repair turnaround - I have to assume this is only for your own extended warranty customers as is your freepost service which I am not allowed to use). When I rang to check on it's progress I discovered Phototechnical had been waiting 2 and a half weeks for reply to a quote which OAMPS had never received and which I fear if I had not chased up both companies you would still be waiting on. I originally sent the camera with 9 weeks until I needed to have it again. There are now 8 days until I need to have the functioning camera back in my hands and the camera works worse than when it was originally sent. The camera had been sent securely packaged, double boxed, and was returned very loosely packaged - I dread what happens to more fragile equipment that Phototechnical return to its owner. The box used to return it was in poor condition and had been recycled from a previous delivery and had not been marked as fragile. If you are going to use this practice I would have preferred that you reuse the box I originally used (which was new) and had appropriate packaging for the camera. The camera had been sent because of a problem with the hotshoe. When a flash was connected the digital communication was intermittent, requiring pressure to be placed gently on the left of the flash (looking at the rear) in order to get connection. Now that it has been returned to me there is no communication between camera and flash except when the camera is fired. I tested the original and new faults using 3 different Pentax AF360FGZ flashes and another *istD body with exactly the same configuration to clearly identify the cause of the problem. The original minor fault made using the camera slightly annoying but not impossible. As I now can not use it with an external flash it is not functional for my use. When I rang through to the Phototechnical office today I found no one in authority to be able to talk to me about the problem and a company procedure of not letting the customer (me) talk to the technician. When I asked for a message to be relayed to the technician the answer did not inspire confidence. I asked which lens and flash were used to check the camera functionality. The answer was that they did not know. Before I trust my camera back to the care of Phototechnical, I need to know that their technicians have the skill to diagnose faults and test functionality after the repair. I was not asked to supply extra equipment to help the Phototechnical technicians, nor should I have to if you are as claimed by OAMPS authorised Pentax repairers. If a flash unit had been placed on the camera during final
Re: OAMPS extended warranty and Phototechnical repairs in Brisbane
On Nov 1, 2005, at 8:25 PM, Lucas Rijnders wrote: At present I am not likely to ever purchase an extended warranty again. That has been my strategy for a while. Mine too. They are a real cash cow for retailers and the limitations/ exclusions in the fine-print often make them virtually worthless, despite the astronomical price. - Dave
OAMPS extended warranty and Phototechnical repairs in Brisbane
Hello everyone, I am currently upset with the service I have received the OAMPS extended warranty people and their repairer of choice Phototechnical in Brisbane (Australia). I have just sent off the email below to the companies concerned but would appreciate comments about either of these companies or with extended warranties in general. At present I am not likely to ever purchase an extended warranty again. -- Leon http://www.bluering.org.au http://www.bluering.org.au/leon Hello, I would like to express my dissatisfaction with the service I have received from Phototechnical and OAMPS. The OAMPS extended warranty was originally purchased through Michael's in Melbourne (invoice x) who were unaware that the repairs were carried out by a Brisbane company. I recently sent my Pentax *istD to Phototechnical for repair via an OAMPS extended warranty. It arrived at the Phototechnical workshop on 12/9/2005 and took 7 weeks to be returned to me (The Phototechnical website mentions a 10 day repair turnaround - I have to assume this is only for your own extended warranty customers as is your freepost service which I am not allowed to use). When I rang to check on it's progress I discovered Phototechnical had been waiting 2 and a half weeks for reply to a quote which OAMPS had never received and which I fear if I had not chased up both companies you would still be waiting on. I originally sent the camera with 9 weeks until I needed to have it again. There are now 8 days until I need to have the functioning camera back in my hands and the camera works worse than when it was originally sent. The camera had been sent securely packaged, double boxed, and was returned very loosely packaged - I dread what happens to more fragile equipment that Phototechnical return to its owner. The box used to return it was in poor condition and had been recycled from a previous delivery and had not been marked as fragile. If you are going to use this practice I would have preferred that you reuse the box I originally used (which was new) and had appropriate packaging for the camera. The camera had been sent because of a problem with the hotshoe. When a flash was connected the digital communication was intermittent, requiring pressure to be placed gently on the left of the flash (looking at the rear) in order to get connection. Now that it has been returned to me there is no communication between camera and flash except when the camera is fired. I tested the original and new faults using 3 different Pentax AF360FGZ flashes and another *istD body with exactly the same configuration to clearly identify the cause of the problem. The original minor fault made using the camera slightly annoying but not impossible. As I now can not use it with an external flash it is not functional for my use. When I rang through to the Phototechnical office today I found no one in authority to be able to talk to me about the problem and a company procedure of not letting the customer (me) talk to the technician. When I asked for a message to be relayed to the technician the answer did not inspire confidence. I asked which lens and flash were used to check the camera functionality. The answer was that they did not know. Before I trust my camera back to the care of Phototechnical, I need to know that their technicians have the skill to diagnose faults and test functionality after the repair. I was not asked to supply extra equipment to help the Phototechnical technicians, nor should I have to if you are as claimed by OAMPS authorised Pentax repairers. If a flash unit had been placed on the camera during final testing, it would have been evident that there was a problem. I can only assume that this did not happen, either through poor quality control in the workshop or through laziness of the technicians - neither inspire confidence in the ability of Phototechnical to repair my camera on a second attempt. I await a phone call from Phototechnical to confirm that they have the equipment required to test my camera's functionality fully after the repair. Having observed their shipping department's packaging ability I am not inclined to send along a flash and lens for testing as I do not believe they would be returned to me undamaged. If Phototechnical are unable to satisfy me that their technicians have the ability to do this repair correctly and return it to me by Friday November 11, I shall have it repaired by CR Kennedy and send the bill to Phototechnical. Failing this I will be seeking a full refund of the original purchase price of the extended warranty from Michael's (who I assume will recover it from OAMPS).
Re: OAMPS extended warranty and Phototechnical repairs in Brisbane
Op Tue, 01 Nov 2005 06:34:41 +0100 schreef Leon Altoff [EMAIL PROTECTED]: Hello everyone, I am currently upset with the service I have received the OAMPS extended warranty people and their repairer of choice Phototechnical in Brisbane (Australia). I have just sent off the email below to the companies concerned but would appreciate comments about either of these companies or with extended warranties in general. In my opinion an extended warranty is a way to make customers pay for something they already have a right to. At least in the EU courts use a minimum reasonable warranty period (based on the sort of product and the price). Normal warranty usually is far shorter than this, while the extended warranty covers it. At present I am not likely to ever purchase an extended warranty again. That has been my strategy for a while. -- Regards, Lucas
