Re: Adorama Update
On 12/22/2010 8:38 PM, Eric Weir wrote: After my last post here I received an email from a company representative, Helen Oster, who had been suggested to me in one of the early responses. After looking into the issue she reported that there *was* a "bug" in the way rebates were being written up -- perhaps they thought they could turn it over to a machine? -- and offered me a $50 store credit by way of apology. That was perfectly agreeable to me, as the price of the head without the rebate was reasonable and within my budget, and what I anticipated to pay before discovering their "buggy" offer. Excellent. Well done, Eric! Boris -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Adorama Update
On Dec 22, 2010, at 1:58 PM, Steven Desjardins wrote: > Common sense It works. Stick to the facts. Allow for misunderstanding, on your part as well as the other party's. Mostly it will work out. Unfortunately, many of our politicians seem to work on the opposite principle. -- Eric Weir Decatur, GA USA eew...@bellsouth.net -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Adorama Update
Common sense, or at least business sense, prevails. Good fight, do the victory dance. On Wed, Dec 22, 2010 at 1:38 PM, Eric Weir wrote: > > On Dec 22, 2010, at 7:49 AM, Eric Weir wrote: > >> I think I got a decent head at a decent price. I can certainly live with >> that. That it *appears* to be deception -- I leave open the possibility that >> the customer service rep is not representing the company very well -- leaves >> a bad taste in my mouth, though. > > After my last post here I received an email from a company representative, > Helen Oster, who had been suggested to me in one of the early responses. > After looking into the issue she reported that there *was* a "bug" in the way > rebates were being written up -- perhaps they thought they could turn it over > to a machine? -- and offered me a $50 store credit by way of apology. > > That was perfectly agreeable to me, as the price of the head without the > rebate was reasonable and within my budget, and what I anticipated to pay > before discovering their "buggy" offer. > > -- > Eric Weir > Decatur, GA USA > eew...@bellsouth.net > > > > > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- Steve Desjardins -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
RE: Adorama Update
> After my last post here I received an email from a company > representative, Helen Oster, who had been suggested to me in one of the > early responses. After looking into the issue she reported that there > *was* a "bug" in the way rebates were being written up -- perhaps they > thought they could turn it over to a machine? -- and offered me a $50 > store credit by way of apology. > > That was perfectly agreeable to me, as the price of the head without > the rebate was reasonable and within my budget, and what I anticipated > to pay before discovering their "buggy" offer. that's a good result and well handled by the store, eventually. B -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Adorama Update
On Dec 22, 2010, at 7:49 AM, Eric Weir wrote: > I think I got a decent head at a decent price. I can certainly live with > that. That it *appears* to be deception -- I leave open the possibility that > the customer service rep is not representing the company very well -- leaves > a bad taste in my mouth, though. After my last post here I received an email from a company representative, Helen Oster, who had been suggested to me in one of the early responses. After looking into the issue she reported that there *was* a "bug" in the way rebates were being written up -- perhaps they thought they could turn it over to a machine? -- and offered me a $50 store credit by way of apology. That was perfectly agreeable to me, as the price of the head without the rebate was reasonable and within my budget, and what I anticipated to pay before discovering their "buggy" offer. -- Eric Weir Decatur, GA USA eew...@bellsouth.net -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
