Long delay after clicking "send message"
[Third time I send the message, it seems the two firsts were unsuccessfull, maybe because I attached a sampling file. I apologize if you received it twice.] Hi everybody, my best wishes to all for a colourfull and joyfull year ! I notice a small problem with PM6, which I have never seen before. When a new mail is ready and I click on the "Send" stamp button, I have to wait a long time before the new msg window closes and I can work with PM. A "long time" means, more or less, 2 minutes. At the beginning, I thought this delay was related to the message size and attached file size, but in fact it seems not. In the meantime, PM shows me the rotating coloured wheel. The Activity monitor tells me that PM is not responding (displayed in red), with 0 CPU consumption. It looks like PM is waiting for something... My message database is only around 100 Mo big. Not that fat. Freshly compacted, same problem. Rebuild the search index (through the menu), no change (it looks like the command did nothing). When I try to compact the search index (through the menu), PM crashes. I have compacted again and rebuilt the indexes through the maintenance dialog, no change. I have not tried the low level database rebuild. below is a sampling of PM, obtained with the Activity monitor during the "no response" time. I can't read it but maybe it can help. Does anyone have the same problem, or did anyone find a way to end with that ? Thanks in advance, Stéphane. Analysis of sampling pid 4053 every 10.00 milliseconds Call graph: 300 Thread_0f07 300 start 300 start 300 start 300 LApplication::Run() 300 start 300 LTSMDocApp::ProcessNextEvent() 300 WaitNextEvent 300 WNEInternal 300 GetNextEventMatchingMask 300 GetOrPeekEvent 300 ToolboxEventDispatcher 300 SendEventToEventTarget 300 SendEventToEventTargetInternal (OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) 300 DispatchEventToHandlers (EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) 300 ToolboxEventDispatcherHandler (OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) 300 SendEventToEventTarget 300 SendEventToEventTargetInternal (OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) 300 DispatchEventToHandlers (EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) 300 StandardWindowEventHandler 300 HandleMouseEvent 300 HandleWindowClick 300 SendEventFromMouseDown 300 SendEventToEventTarget 300 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) 300 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) 300 StandardWindowEventHandler 300 HandleWindowEvent 300 HandleClickAsHIView 300 HIView::Click(OpaqueEventRef*) 300 SendEventToEventTarget 300 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) 300 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) 300 HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) 300 HIView::ClickSelf(OpaqueEventRef*) 300 HIView::ClickInternal(CGPoint const&, unsigned long, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, bool) 300 HIView::NotifyControlHit (short, unsigned long) 300 SendControlHit(HIView*, short, unsigned long) 300 SendEventToEventTarget 300 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) 300 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) 300 LHIToolbarItem::StaticCustomToolbarItemDelegate (OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)
Re(2): 6.0 Crashing
Well, PM support asked me to send crash logs, which I did regularly, but I never heard anything from them. I inquired whether they wanted me to continue, and didn't hear anything, so I stopped. Your symptoms are identical to mine. A Bill Schjelderup (b...@companioncorp.com) said on 1/7/09: >Alan, > >I've been having these for a long time also. > >Higher frequency with v5 than v6, but still the same problem. > >I've sent many crash logs to ctmdev, but I have no idea if they have >helped or not. > >The vast majority of these seem to occur when I'm performing a drag >event and a message is received; other times when PM is trying to image >a HTML email and some background operation occurs. > >My theory is it's a threading problem...and clearly it's hard for them >to find. > >Perhaps if we ALL send crash logs it will help > >(about 50% of the time a relaunch is quick, the other 50% it needs to >rebuild sort indexes...) > >Oh, and this occurs on both my home and office machine (I carry my PM >database between offices via an external hard disk..) > >+---+ > Bill Schjelderup -- b...@companioncorp.com >+---+ >>Hi >> >>PM 6 is crashing on me a few times a week. I can't discover any pattern >>to the crashes, but they are usually (> 50%) followed by a 6-minute >>reindexing when I relaunch PM. It makes it difficult to respond quickly >>to emails! >> >>Has anyone else found this? Any thoughts on how to minimize crashing? >> >>Alan >> >>PS, FWIW, I had similar problems with PM 5. I have since reinstalled my >>entire system, and upgraded to PM 6. It appears that PM 6 crashes less >>often than 5, but not significantly so. >> >> >> > > > >
powermail-discuss Digest #2936 - 01/07/09
powermail-discuss Digest #2936 - Wednesday, January 7, 2009 6.0 Crashing by "Alan Harper" Re: 6.0 Crashing by "Sean McBride" Re: 6.0 Crashing by "Matthias Schmidt" Re: 6.0 Crashing by "Michael J. Hußmann" Re: 6.0 Crashing by "Bill Schjelderup" -- Subject: 6.0 Crashing From: "Alan Harper" Date: Tue, 6 Jan 2009 21:12:09 -0800 Hi PM 6 is crashing on me a few times a week. I can't discover any pattern to the crashes, but they are usually (> 50%) followed by a 6-minute reindexing when I relaunch PM. It makes it difficult to respond quickly to emails! Has anyone else found this? Any thoughts on how to minimize crashing? Alan PS, FWIW, I had similar problems with PM 5. I have since reinstalled my entire system, and upgraded to PM 6. It appears that PM 6 crashes less often than 5, but not significantly so. -- Subject: Re: 6.0 Crashing From: "Sean McBride" Date: Wed, 7 Jan 2009 00:36:37 -0500 Alan Harper (l...@alanharper.com) on 2009-01-06 12:12 AM said: >PM 6 is crashing on me a few times a week. I can't discover any pattern >to the crashes, but they are usually (> 50%) followed by a 6-minute >reindexing when I relaunch PM. It makes it difficult to respond quickly >to emails! > >Has anyone else found this? Maybe once a week for me. >Any thoughts on how to minimize crashing? Have you sent the crash logs to CTM? You might be able to make the crash reproduce by turning on some OS X debug features. Open Terminal and paste in the following: export MallocPreScribble=1 export MallocScribble=1 export MallocGuardEdges=1 export MallocStackLogging=1 open /Applications/PowerMail.app Sean -- Subject: Re: 6.0 Crashing From: "Matthias Schmidt" Date: Wed, 7 Jan 2009 16:27:42 +0100 Am/On Tue, 6 Jan 2009 21:12:09 -0800 schrieb/wrote Alan Harper: >Hi > >PM 6 is crashing on me a few times a week. I can't discover any pattern >to the crashes, but they are usually (> 50%) followed by a 6-minute >reindexing when I relaunch PM. It makes it difficult to respond quickly >to emails! > >Has anyone else found this? Any thoughts on how to minimize crashing? > >Alan > >PS, FWIW, I had similar problems with PM 5. I have since reinstalled my >entire system, and upgraded to PM 6. It appears that PM 6 crashes less >often than 5, but not significantly so. I have no crashes at all with PM6 (build 4587). Works very stable and without problems here on a MacBook Pro and a G4 Powerbook, both are running 10.5.6 Thanks and all the best Matthias -- Subject: Re: 6.0 Crashing From: "Michael J. Hußmann" Date: Wed, 7 Jan 2009 17:01:06 +0100 Alan Harper (l...@alanharper.com) wrote: > PM 6 is crashing on me a few times a week. I can't discover any pattern > to the crashes, but they are usually (> 50%) followed by a 6-minute > reindexing when I relaunch PM. It makes it difficult to respond quickly > to emails! > > Has anyone else found this? Any thoughts on how to minimize crashing? In my experience, PM 6 (and PM 5 before) crashes rarely, but when it does, it is invariably when I try to send some mail with a large attachment. At the stage when PM is supposed to do the zipping and encoding of the attachment prior to actually sending the message, it just displays the spinning beachball, then either crashes or freezes until I do a force quit. When I re-open PM, it usually has to rebuild its index; after that I find the outgoing message in the Out basket and can dispatch it without problem. - Michael Michael J. Hußmann E-mail: mich...@michael-hussmann.de WWW (personal): http://michael-hussmann.de WWW (professional): http://digicam-experts.de -- Subject: Re: 6.0 Crashing From: "Bill Schjelderup" Date: Wed, 7 Jan 2009 09:40:57 -0700 Alan, I've been having these for a long time also. Higher frequency with v5 than v6, but still the same problem. I've sent many crash logs to ctmdev, but I have no idea if they have helped or not. The vast majority of these seem to occur when I'm performing a drag event and a message is received; other times when PM is trying to image a HTML email and some background operation occurs. My theory is it's a threading problem...and clearly it's hard for them to find. Perhaps if we ALL send crash logs it will help (about 50% of the time a relaunch is quick, the other 50% it needs to rebuild sort indexes...) Oh, and this occurs on both my home and office machine (I carry my PM database between offices via an external hard disk..) +---+ Bill Schjelderup -- b...@companioncorp.com +---+ >Hi > >PM 6 is crashing o
Re: 6.0 Crashing
Alan, I've been having these for a long time also. Higher frequency with v5 than v6, but still the same problem. I've sent many crash logs to ctmdev, but I have no idea if they have helped or not. The vast majority of these seem to occur when I'm performing a drag event and a message is received; other times when PM is trying to image a HTML email and some background operation occurs. My theory is it's a threading problem...and clearly it's hard for them to find. Perhaps if we ALL send crash logs it will help (about 50% of the time a relaunch is quick, the other 50% it needs to rebuild sort indexes...) Oh, and this occurs on both my home and office machine (I carry my PM database between offices via an external hard disk..) +---+ Bill Schjelderup -- b...@companioncorp.com +---+ >Hi > >PM 6 is crashing on me a few times a week. I can't discover any pattern >to the crashes, but they are usually (> 50%) followed by a 6-minute >reindexing when I relaunch PM. It makes it difficult to respond quickly >to emails! > >Has anyone else found this? Any thoughts on how to minimize crashing? > >Alan > >PS, FWIW, I had similar problems with PM 5. I have since reinstalled my >entire system, and upgraded to PM 6. It appears that PM 6 crashes less >often than 5, but not significantly so. > > >
Re: 6.0 Crashing
Alan Harper (l...@alanharper.com) wrote: > PM 6 is crashing on me a few times a week. I can't discover any pattern > to the crashes, but they are usually (> 50%) followed by a 6-minute > reindexing when I relaunch PM. It makes it difficult to respond quickly > to emails! > > Has anyone else found this? Any thoughts on how to minimize crashing? In my experience, PM 6 (and PM 5 before) crashes rarely, but when it does, it is invariably when I try to send some mail with a large attachment. At the stage when PM is supposed to do the zipping and encoding of the attachment prior to actually sending the message, it just displays the spinning beachball, then either crashes or freezes until I do a force quit. When I re-open PM, it usually has to rebuild its index; after that I find the outgoing message in the Out basket and can dispatch it without problem. - Michael Michael J. Hußmann E-mail: mich...@michael-hussmann.de WWW (personal): http://michael-hussmann.de WWW (professional): http://digicam-experts.de
Re: 6.0 Crashing
Am/On Tue, 6 Jan 2009 21:12:09 -0800 schrieb/wrote Alan Harper: >Hi > >PM 6 is crashing on me a few times a week. I can't discover any pattern >to the crashes, but they are usually (> 50%) followed by a 6-minute >reindexing when I relaunch PM. It makes it difficult to respond quickly >to emails! > >Has anyone else found this? Any thoughts on how to minimize crashing? > >Alan > >PS, FWIW, I had similar problems with PM 5. I have since reinstalled my >entire system, and upgraded to PM 6. It appears that PM 6 crashes less >often than 5, but not significantly so. I have no crashes at all with PM6 (build 4587). Works very stable and without problems here on a MacBook Pro and a G4 Powerbook, both are running 10.5.6 Thanks and all the best Matthias
