powermail-discuss Digest #2900 - Friday, November 19, 2010 Does CTM really exist or is the customer service just abysmal? by "Bob Parks" <b...@kidsource.com> Re: Does CTM really exist or is the customer service just abysmal? by "John Snippe" <j...@snippe.ca> Fwd: Your personal PowerMail 6 registration info ! by "CTM info" <ctm-li...@ctmdev.com> Re: powermail-discuss Digest #2899 - 11/18/10 by "joe hallett" <joe...@mac.com>
---------------------------------------------------------------------- Subject: Does CTM really exist or is the customer service just abysmal? From: "Bob Parks" <b...@kidsource.com> Date: Fri, 19 Nov 2010 08:59:29 -0800 Ok, I hate to put this on the public list, but I am about to give up. Or, maybe some things got lost in spam filters, in which case this has a better chance of getting through.. I have been using Powermail for 7 years. I have had several licences for my company. When PM6 came out, I upgraded two of them, and paid for the multiple upgrade. I have a receipt for what I paid. At the time I got the new key, I actually only installed one copy. Back in June or July, I went to upgrade the other copy, and found out that CTM had sent me a licence key for only one copy, not the multiple I had paid for. I emailed them at the time (late June or early July ). I emailed them a week later (mid July). I emailed them in mid August. At that point I got an email saying that the person was in a course and would respond the next week. Never happened. I tried again in September. No response. I have sent a total of about 7 emails now and still do not have my very simple problem solved. CTM, this is absurdly bad customer service. I want my license key or I want my money back. Please reply publicly to this list, just to let us know someone is actually there! Bob Parks ---------------------------------------------------------------------- Subject: Re: Does CTM really exist or is the customer service just abysmal? From: "John Snippe" <j...@snippe.ca> Date: Fri, 19 Nov 2010 12:13:08 -0500 On 19-Nov-10, at 11:59 AM, Bob Parks wrote: > Please reply publicly to this list, just to let us know someone is > actually there! > > Bob Parks They are around, Bob. We get occasional responsive missives... -- John Snippe ---------------------------------------------------------------------- Subject: Fwd: Your personal PowerMail 6 registration info ! From: "CTM info" <ctm-li...@ctmdev.com> Date: Fri, 19 Nov 2010 19:36:45 +0200 Hello Bob, As far as I could tell, this case was closed over two months ago when we sent you your second key. Please see the actual key forwarded to you in separate mail; you asked for a public reply here so the excerpt is snipped below. Our system for issuing licences has been automated for a while now, but one if its limitations is that the script does not automatically loop in sending a number of licenses greater than one automatically, this is a shortcoming. Finally, I've never been shy of admitting an occasional incompetence in customer support publically on this list; however this case is a bit unfair, but you may not have received the key I guess. Please follow up with either Chantal or myself in private mail if there is anything else we can do. Kind regards, jean michel/ctm qa ---------------- Begin Forwarded Message ---------------- Subject: Your personal PowerMail 6 registration info ! Date Sent: Saturday, September 18, 2010 3:49 PM From: CTM registration <ctm-sa...@ctmdev.com> To: b...@kidsource.com To the attention of Bob Parks , Thank you for choosing PowerMail 6, a sustainable alternative to Mac e- mail clients evolving since 1995. Please save this message as your proof-of-purchase, it may be required if you request technical support in the future. Kind regards, Chantal Favre CTM Development ctm-sa...@ctmdev.com ----------------- End Forwarded Message ----------------- ---------------------------------------------------------------------- Subject: Re: powermail-discuss Digest #2899 - 11/18/10 From: "joe hallett" <joe...@mac.com> Date: Fri, 19 Nov 2010 10:48:57 -0800 I agree. Joe Hallett On Nov 18, 2010, at 11:00 AM, PowerMail discussions <powermail-discuss@ctmdev.com> wrote: > I for one may take Jean Michel up on this offer. ---------------------------------------------------------------------- End of powermail-discuss Digest