[Puppet Users] Redmine Ticket Creation and Updates via email - an update
Hi all We've just finished enabling ticket creation and updates via email. You can now send an email to tick...@puppetlabs.com to create a ticket. You must have a Redmine account to do this and your From address must match the address on your Redmine account. Any attachments added to the email will be applied to the ticket. By default, issues are added to the Puppet project but you can override this by specifying the Project option in the email body: Project: facter (Or dashboard, module-site (Forge), puppet-docs) For tickets again the Puppet project you must specify the Affected Version field like so: Affected version: 2.6.0 Redmine tries to use the plain text part of the email to fill the description of the issue. If a HTML-only email is received, HTML tags are removed from its body. You can also reply to a Redmine ticket notification email and the relevant ticket will be updated. This is new functionality for us and I anticipate some teething problems - if you have issues please email me directly. IMPORTANT NOTE - the new source/emission email address for tickets is tick...@puppetlabs.com. If you have filters or rules that use the old address (redm...@puppetlabs.com) then you will need to change them! Thanks James Turnbull -- You received this message because you are subscribed to the Google Groups "Puppet Users" group. To post to this group, send email to puppet-us...@googlegroups.com. To unsubscribe from this group, send email to puppet-users+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/puppet-users?hl=en.
[Puppet Users] Redmine Ticket Creation and Updates via email
Hi all We've just finished enabling ticket creation and updates via email. You can now send an email to tick...@puppetlabs.com to create a ticket. You must have a Redmine account to do this and your From address must match the address on your Redmine account. Any attachments added to the email will be applied to the ticket. By default, issues are added to the Puppet project but you can override this by specifying the Project option in the email body: Project: facter (Or dashboard, module-site (Forge), puppet-docs) Redmine tries to use the plain text part of the email to fill the description of the issue. If a HTML-only email is received, HTML tags are removed from its body. You can also reply to a Redmine ticket notification email and the relevant ticket will be updated. This is new functionality for us and I anticipate some teething problems - if you have issues please email me directly. IMPORTANT NOTE - the new source/emission email address for tickets is tick...@puppetlabs.com. If you have filters or rules that use the old address (redm...@puppetlabs.com) then you will need to change them! Thanks James Turnbull -- You received this message because you are subscribed to the Google Groups "Puppet Users" group. To post to this group, send email to puppet-us...@googlegroups.com. To unsubscribe from this group, send email to puppet-users+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/puppet-users?hl=en.
