[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Joakim Karlsson]

Joakim Karlsson added the comment:

After running a windows update I finally have a working Python 3.5.1 
installation. Updates weren't done automatically on this box, so I was a bit 
behind.

I wish I knew which update fixed this, and I'm sorry to add to any confusion 
regarding this issue.

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Terry J. Reedy]

Changes by Terry J. Reedy :


--
resolution:  -> third party
stage:  -> resolved
status: open -> closed

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Joakim Karlsson]

Joakim Karlsson added the comment:

I got this working on a Windows 8.1 box with the following mess. Hopefully 
someone more capable than me can piece together a viable fix from this.

I downloaded and executed the Visual C++ Redistributable for VS 2015 here: 
https://www.microsoft.com/en-us/download/details.aspx?id=48145

I then watched that installation fail with the same error as in the python 
installer.

>From the steps described here: http://stackoverflow.com/a/31536998

1. Copy the file "C:\ProgramData\Package 
Cache\FC6260C33678BB17FB8B88536C476B4015B7C5E9\packages\Patch\x64\Windows8.1-KB2999226-x64.msu"
 to c:\temp\

(Note: the guid in the path above is not the same as in the stack overflow 
answer. It seems it may vary)

2. From an elevated (important!) command prompt:

>cd c:\temp
>mkdir extracted
>wusa.exe Windows8.1-KB2999226-x64.msu /extract:extracted

(Make sure files are extracted to the new dir)

>dism.exe /Online /Add-Package 
>/PackagePath:extracted\Windows8.1-KB2999226-x64.cab

3. Run vc_redist.x64.exe again, and choose repair

4. Now, I could finally install Python (3.5.1)

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nosy: +Joakim.Karlsson

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Joakim Karlsson]

Joakim Karlsson added the comment:

My previous fix works for me when I install for current user only. When I 
attempt to install for all users, I get an error stating that 
"api-ms-win-crt-runtime-I1-1-0.dll" is missing during the "Precompililng 
standard library" phase.

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Joakim Karlsson]

Joakim Karlsson added the comment:

...and I seem not to have a working installation even when installing for a 
single user. The installation completes without complaining, but running python 
ends up in an error message telling me that "api-ms-win-crt-heap-l1-1-0.dll" is 
missing.

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Steve Dower]

Steve Dower added the comment:

Joakim, your operating system is corrupted somehow. I'd suggest getting in 
touch with Microsoft support, as you should be able to install that update. (Or 
maybe you've done something to block Windows Update?)

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Giampaolo Rodola']

Giampaolo Rodola' added the comment:

I confirm the problem can be fixed by installing SP-1 (on Windows 7). Thanks 
eryksun.

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Giampaolo Rodola']

Changes by Giampaolo Rodola' :


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nosy: +giampaolo.rodola

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Giampaolo Rodola']

Giampaolo Rodola' added the comment:

I am having the same problem with Windows 7 64-bit. Tried to install all 
updates but nothing changed. As for the suggestion to install SP1 1: 
- Windows update does not automatically install it
- As for the manual installation I am not sure which file to download from: 
https://www.microsoft.com/en-us/download/details.aspx?id=5842 (this is 
ridiculous).

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[eryksun]

eryksun added the comment:

> As for the suggestion to install SP1 1... As for the manual 
> installation I am not sure which file to download from

It's one of these three, depending on your system architecture:

windows6.1-KB976932-X86.exe - This application installs Sp1 to a 
32-bit machine running Windows 7.
windows6.1-KB976932-X64.exe - This application installs Sp1 to a 
64-bit machine running Windows 7 or Windows Server 2008 R2.
windows6.1-KB976932-IA64.exe - This application installs Sp1 to an 
Itanium 64-bit Windows Server 2008 R2.

Detailed instructions for installing Windows 7 SP1: 
http://windows.microsoft.com/installwindows7sp1.

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Steve Dower]

Steve Dower added the comment:

Shirshendu - any luck with eryksun's suggestions?

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Shirshendu Bhowmick]

Shirshendu Bhowmick added the comment:

Installing that update the system says this update is not applicable for your 
computer and it does not generates any .evtx file.

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[eryksun]

eryksun added the comment:

> it does not generates any .evtx file

Start a command prompt; change to the directory that has the MSU, and run it 
with the option "/log:kb2999226.evtx". For me this creates kb2999226.evtx in 
the current directory, which can be converted to XML using wevtutil. If this 
doesn't create a log file, then possibly the .msu file association is 
incorrect. In that case, try running wusa.exe directly, e.g.

"%SystemRoot%\System32\wusa.exe" Windows8.1-KB2999226-x64.msu 
/log:kb2999226.evtx

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Laura Creighton]

Laura Creighton added the comment:

Got another log of an Error 0x802400

This is a windows 7 user reporting it to webmaster.

--
Added file: http://bugs.python.org/file40699/bad_win7_install_log.txt

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Steve Dower]

Steve Dower added the comment:

The new log looks like Win7 SP1 is needed.

I suspect in the original case there was some other update that was required as 
well, but I don't know what it was. The prerequisites are the latest service 
packs for Win7/WinS2K8 and earlier, and 
https://support.microsoft.com/en-us/kb/2919355 for Win8 and later (found on 
https://support.microsoft.com/en-us/kb/2999226).

I'll see if I can easily detect these requirements in setup. I need to add 
detection for WinXP anyway, so these are a logical extension.

--
assignee:  -> steve.dower

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Shirshendu Bhowmick]

Shirshendu Bhowmick added the comment:

I have tried downloading and installing the updates from Microsoft, but the 
system said that the updates are already installed.

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Steve Dower]

Steve Dower added the comment:

Do you still get the same error from the Python installer?

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[eryksun]

eryksun added the comment:

Error code WU_E_NOT_APPLICABLE (0x80240017) just tells us that "there are no 
applicable updates". Perhaps the Windows Update log has more information. 

Shirshendu, try directly installing the [Universal CRT update][1] from the 
command prompt. Run it with the /log option, e.g.

Windows8.1-KB2999226-x64.msu /log:kb2999226.evtx

You can view this log in the Windows event viewer, or convert it to text XML on 
the command line as follows:

wevtutil qe kb2999226.evtx /lf:true /f:XML /e:MSULog > kb2999226.xml

If the update fails, please attach the XML log to this issue. 

[1]: http://www.microsoft.com/en-us/download/details.aspx?id=48234

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nosy: +eryksun

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Shirshendu Bhowmick]

Shirshendu Bhowmick added the comment:

Yes still the same error, even i have tried on a different system with 
different configurations running Windows 8.1 there is also i faced the same 
error.

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Steve Dower]

Changes by Steve Dower :


--
components: +Windows
nosy: +paul.moore, steve.dower, tim.golden, zach.ware

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Shirshendu Bhowmick]

Shirshendu Bhowmick added the comment:

I am the person with this problem, i have tired the installation on another 
Windows 8.1 machine but faced the same error. Is there any update on this issue.

--
nosy: +Shirshendu Bhowmick

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Terry J. Reedy]

Terry J. Reedy added the comment:

Uploads are not limited to patches. Please attach such long text files instead 
of pasting.

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nosy: +terry.reedy

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[issue25157] Installing Python 3.5.0 32bit on Windows 8.1 64bit system gives Error 0x80240017

[Laura Creighton]

Laura Creighton added the comment:

The person with the problem has reported to webmaster than the first method in 
this list http://wind8apps.com/error-0x80240017-windows/
did not fix his problem.

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