[issue25345] Unable to install Python 3.5 on Windows 10

[INADA Naoki]

Change by INADA Naoki :


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resolution:  -> out of date
stage:  -> resolved
status: open -> closed

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[issue25345] Unable to install Python 3.5 on Windows 10

[Arran McCutcheon]

Arran McCutcheon  added the comment:

No problem Steve, I found the solution! I downloaded 'Windows Repair' from 
tweaking.com, and then used it to repair only the MSI installer. So I've now 
installed Python correctly. Thanks again for your help!

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[issue25345] Unable to install Python 3.5 on Windows 10

[Steve Dower]

Steve Dower  added the comment:

Yeah, very strange that only some MSIs are being affected by this error. They 
no doubt have something in common.

If by clean boot you mean reinstalling Windows, then yes, that fixes most 
issues, but it is pretty drastic :)

I don't actually have any good recommendations for fixing Windows Installer 
problems... there used to be a troubleshooting tool available, but I'm not sure 
where it's gone. All the best advice I can find online these days basically 
just says to reinstall, but you could try System Restore first (and it may even 
help to create a new restore point and then restore to it - I suspect that will 
reset some state without losing anything you installed recently).

Without full access to your machine and much better installer diagnostic skills 
than I have there's nothing else I can offer, sorry.

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[issue25345] Unable to install Python 3.5 on Windows 10

[Arran McCutcheon]

Arran McCutcheon  added the comment:

Yes there have been various Cumulative Updates and Security Updates in the past 
few months, the most recent five days ago. Last features update was 
successfully installed in December. Update Status: Your device is up to date. 
Last checked today, 09:14. 
I certainly agree that it's a machine issue, although it's strange that I'm 
still able to install windows updates, notepads, video editors etc without 
problems. I just tried to install Java - and got a similar error. According to 
the Java error, msiexec.exe is currently processing another installation. It 
seems to only be a problem when attempting to install programming languages. 
Could a clean boot help? I saw that recommended somewhere.

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[issue25345] Unable to install Python 3.5 on Windows 10

[Steve Dower]

Steve Dower  added the comment:

Arran - I think you have something else going wrong with your machine. There is 
nothing we do to cause multiple installs to start at the same time, and if 
rebooting does not help then I have to assume you have some permanently corrupt 
state.

Have you installed Windows Updates recently? I would expect that updates will 
either fail (and may be able to recover better than a 3rd-party installer) or 
succeed and clear the state.

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[issue25345] Unable to install Python 3.5 on Windows 10

[Arran McCutcheon]

Arran McCutcheon  added the comment:

Hi Steve, thanks for the reply. I tried the download again and got the same 
error with a slightly different log file, hopefully that will help identify the 
problem. Apart from that, I don't know of any other Python log files, there's 
no others in the same folder and I can't find others elsewhere. The full error 
message reads: 'Another installation is already in progress. Complete that 
installation before proceeding with this install.'

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Added file: https://bugs.python.org/file47494/Python 3.6.4 
(64-bit)_20180319182314.log

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[issue25345] Unable to install Python 3.5 on Windows 10

[Steve Dower]

Steve Dower  added the comment:

Arran - I think yours is a different issue. There should be some other log 
files near the one you shared that I'll need to see to find what's going wrong. 
Can you zip up all the Python ones and attach them here?

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[issue25345] Unable to install Python 3.5 on Windows 10

[Arran McCutcheon]

Arran McCutcheon  added the comment:

I'm also having this problem on Windows 10 with Python 3.6.4, and previous 
versions of Python. Every time I try to install Python, I get error 0x80070652. 
Rebooting doesn't help. I've attached my log file in case that helps as I don't 
know how to interpret it. Was a solution found?

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nosy: +ArranM
Added file: https://bugs.python.org/file47481/Python 3.6.4 
(64-bit)_20180313115253.log

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[issue25345] Unable to install Python 3.5 on Windows 10

[Steve Dower]

Steve Dower added the comment:

It sounds like something went wrong during a previous installation (probably 
not Python 3.5) and your system is stuck in an "installing" state (hence system 
restore being disabled and the install mutex being held).

Those two logs are a month apart but the error remains. I assume you've 
installed Windows updates and rebooted during that time? That should have 
cleared up the state, but maybe you haven't been getting updates either?

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[issue25345] Unable to install Python 3.5 on Windows 10

[Gowtham N.M]

Gowtham N.M added the comment:

Hi Eryksun,

I have attached the appropriate log as requested by you. I still get the same 
installation error even after following the workaround suggested by you.

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nosy: +Gowtham N.M
Added file: http://bugs.python.org/file40975/Python 3.5.0 
(32-bit)_20151107214149_000_core_JustForMe.log

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[issue25345] Unable to install Python 3.5 on Windows 10

[eryksun]

eryksun added the comment:

Please attach "Python 3.5.0 (32-bit)_*_core_JustForMe.log", if it exists.

According to the log, initially the installer can't create a restore point 
because, I assume, you have the volume shadow copy (VSS) service disabled, i.e. 
the error code is ERROR_SERVICE_DISABLED (0x80070422). That shouldn't derail 
the installation, but it's unusual to disable this service since restore points 
are critically important in case something goes wrong while modifying the 
system.

Next, installing core.msi fails with the error code 
ERROR_INSTALL_ALREADY_RUNNING (0x80070652). This means you had an existing 
installation in progress. Check for running instances of msiexec.exe. If the 
existing installation process is hung, try installing Python 3.5 again after 
rebooting.

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nosy: +eryksun

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[issue25345] Unable to install Python 3.5 on Windows 10

[Gowtham Nm]

New submission from Gowtham Nm:

I downloaded Python 3.5 version to install on Windows 10. But apparently, the 
installation does not succeed.
I have tried with lower version of Python also, the installation does not 
succeed on Windows 10.

Have attached the logs of the error. I have checked for the particular error 
code (seen in the screenshot attached) in various forums but none worked.

Looking forward to hear from your team.

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components: Windows
files: Python 3.5.0 (32-bit)_20151008230628.log
messages: 252563
nosy: Gowtham Nm, paul.moore, steve.dower, tim.golden, zach.ware
priority: normal
severity: normal
status: open
title: Unable to install Python 3.5 on Windows 10
type: resource usage
versions: Python 3.5
Added file: http://bugs.python.org/file40721/Python 3.5.0 
(32-bit)_20151008230628.log

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