[issue25954] Python 3.5.1 installer fails on Windows 7

[Steve Dower]

Change by Steve Dower :


--
resolution:  -> out of date
stage:  -> resolved
status: open -> closed
superseder:  -> Change Windows install to applocal UCRT

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[issue25954] Python 3.5.1 installer fails on Windows 7

[Ned Batchelder]

New submission from Ned Batchelder:

I tried to install 3.5.1 32-bit into a fresh virtualbox image from 
https://dev.windows.com/en-us/microsoft-edge/tools/vms/mac/ (IE 10 on Win 7), 
and got this error message.  When I try to run Python with "py -3", it will not 
run, it only shows:

---
python.exe - System Error
---
The program can't start because 
api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try 
reinstalling the program to fix this problem. 
---
OK   
---

I tried repairing the installation (with the control panel), which did not help.

I've attached the log files created by the installer.

--
components: Windows
files: Python 3.5.1 logs.zip
messages: 257017
nosy: nedbat, paul.moore, steve.dower, tim.golden, zach.ware
priority: normal
severity: normal
status: open
title: Python 3.5.1 installer fails on Windows 7
versions: Python 3.5
Added file: http://bugs.python.org/file41423/Python 3.5.1 logs.zip

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[issue25954] Python 3.5.1 installer fails on Windows 7

[Eryk Sun]

Eryk Sun added the comment:

The main log file reports that installing the CRT exited with the code 
ERROR_INSTALL_ALREADY_RUNNING (0x652): 

Another installation is already in progress. 
Complete that installation before proceeding 
with this install.

You may need to completely reinstall to have it retry installing the CRT update.

--
nosy: +eryksun

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[issue25954] Python 3.5.1 installer fails on Windows 7

[Ned Batchelder]

Ned Batchelder added the comment:

This was my second attempt, and there is no other installation running.

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[issue25954] Python 3.5.1 installer fails on Windows 7

[Ned Batchelder]

Ned Batchelder added the comment:

This is in a virtualbox. I have my host OS files mapped in the guest Windows OS 
to drive N:.   When I try to install by running N:\Downloads\python-3.5.1.exe, 
it fails with the error shown above.  When I copy the file to the C: drive, it 
succeeds! ?

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[issue25954] Python 3.5.1 installer fails on Windows 7

[Eryk Sun]

Eryk Sun added the comment:

Packages are installed from the ProgramData folder on the system volume. For 
example, the log shows the CRT update executed as follows:

"C:\Windows\system32\wusa.exe" "C:\ProgramData\Package Cache\
D4036846864773E3D647F421DFE7F6CA536E307B\
Windows6.1-KB2999226-x86.msu" /quiet /norestart

Is it installing from the same ProgramData directory when it succeeds?

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[issue25954] Python 3.5.1 installer fails on Windows 7

[Ned Batchelder]

Ned Batchelder added the comment:

I'm attaching another bunch of logs.  There seem to be two installations here, 
one of which succeeded.

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Added file: http://bugs.python.org/file41429/Python 3.5.1 more logs.zip

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[issue25954] Python 3.5.1 installer fails on Windows 7

[Steve Dower]

Steve Dower added the comment:

Sorry for letting this slide for a while...

Can you check (in Programs and Features, View Installed Updates) whether you 
have KB2999226 installed? If not, you can get it from 
https://support.microsoft.com/en-us/kb/2999226

In the first install, this component failed (hence the missing DLL error), and 
then in subsequent installs it wasn't re-run. I'm not sure exactly what 
happened here, but it's possible that the installation was deferred until the 
next reboot automatically. Being a Windows Update, we don't have much control 
over how these are managed and the operating system can basically do what it 
likes.

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[issue25954] Python 3.5.1 installer fails on Windows 7

[Ned Batchelder]

Ned Batchelder added the comment:

Steve, I do have that update installed.

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[issue25954] Python 3.5.1 installer fails on Windows 7

[Steve Dower]

Steve Dower added the comment:

Is your installation working okay then? You seemed to imply that in an earlier 
message, but I just want to confirm before closing the issue.

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