[issue28948] Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer

[Irit Katriel]

Irit Katriel  added the comment:

This was reported for 3.6 and there was not enough information to figure out 
what the problem is. I am closing it because it's unlikely that anyone will be 
do anything about this unless it is reported again for a current Python 
version, and with more information.

--
nosy: +iritkatriel
stage:  -> resolved
status: open -> closed

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[issue28948] Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer

[Steve Dower]

Steve Dower added the comment:

What about the file, ucrtbase.dll? Do you have another file by that name 
somewhere?

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[issue28948] Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer

[arpit arora]

arpit arora added the comment:

Hi Steve,

I only installed the mentioned version and if there is any update for the same 
then i may not be aware of that.

Thanks & Regards
Arpit Arora

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[issue28948] Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer

[Steve Dower]

Steve Dower added the comment:

I don't support you have a file named "ucrtbase.dll" in your downloads 
directory? That would be a really simple explanation, and I'd know how to fix 
it.

If not, I don't have enough information from the logs to guess what the problem 
may be. For some reason, we thought you had already installed that update and 
so didn't try to install it again.

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[issue28948] Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer

[arpit arora]

arpit arora added the comment:

Hi Steve,

Please neglect my last message, find the zip attached with this message.

Thanks
Arpit Arora

--
Added file: http://bugs.python.org/file45862/Python 3.6.0rc1 (64-bit)_zip.zip

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[issue28948] Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer

[arpit arora]

arpit arora added the comment:

Hi Steve,

Please find attached the required logs along with this message.

Thanks
Arpit Arora

--
Added file: http://bugs.python.org/file45861/Python 3.6.0rc1 
(64-bit)_20161212154459_010_path_JustForMe.log

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[issue28948] Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer

[Steve Dower]

Steve Dower added the comment:

Arpit, could you look in your %TEMP% directory for the Python logs when you 
originally installed it? There may be some information in those about why the 
update didn't install properly the first time, and I'd like to fix it.

You can just zip up all the logs you find and attach here. I know how to read 
them.

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[issue28948] Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer

[arpit arora]

arpit arora added the comment:

Hi Marc,

It worked. Thanks a lot :)

Regards
Arpit Arora

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[issue28948] Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer

[Marc-Andre Lemburg]

Marc-Andre Lemburg added the comment:

Please try to install this update from MS:

https://support.microsoft.com/en-us/kb/2999226

it includes the missing DLL.

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nosy: +lemburg

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[issue28948] Facing issue while running Python 3.6.0rc1 windows x86-64 web based installer

[arpit arora]

New submission from arpit arora:

Hi,

Post installing 'Python 3.6.0rc1 windows x86-64 web based installer' on my 
Windows 7 64 bit system, i am not able to start python. Each time i start it, i 
get a pop up saying that "the program can't start because 
'api-ms-win-crt-runtime-|1-1-0.dll' is missing from your computer. Try 
reinstalling this program to fix this problem."
I have reinstalled Python but still i get the same error message while starting 
it. I am stuck here. Please help me with this. Thanks in advance.

Regards
Arpit Arora

--
components: Windows
messages: 282995
nosy: arpit arora, paul.moore, steve.dower, tim.golden, zach.ware
priority: normal
severity: normal
status: open
title: Facing issue while running Python 3.6.0rc1 windows x86-64 web based 
installer
versions: Python 3.6

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