[issue37756] Error 0x80070643 when installing

[Eryk Sun]

Change by Eryk Sun :


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resolution:  -> not a bug
stage:  -> resolved
status: open -> closed

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[issue37756] Error 0x80070643 when installing

[Terry J. Reedy]

Terry J. Reedy  added the comment:

I seems to me that Python Setup and Usage, Using Python on Windows should have 
a section for install failure and MS 0x8XXX install errors.  Then I and 
others on python-list could tell people to start with that.

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[issue37756] Error 0x80070643 when installing

[Steve Dower]

Steve Dower  added the comment:

I can't see anything specific in that log file, but if you can provide the 
"Python 3.7.4 (32-bit)_20190804181255_000_core_JustForMe.log" file, that should 
be able to help.

(For others who may have to triage these in the future, the main thing you'll 
find in this log file is when the installer is attempting to upgrade from an 
AllUsers install to a JustForMe install, which almost always fails. But since 
this is upgrading from a previous JustForMe, it's not that.)

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[issue37756] Error 0x80070643 when installing

[Eryk Sun]

Eryk Sun  added the comment:

If we see 0x8XXX_, it's either an NTSTATUS [1] warning, which is unlikely, 
or and HRESULT [2] error, which is very likely. One of the more common facility 
codes for HRESULT is the Windows API, 0x007. If we see 0x8007, then  is 
a Windows system error code [3]. In this case, 0x643 is ERROR_INSTALL_FAILURE 
(1603), which is not a very information error code by itself. 

We need to read the log file (or request additional logs) to figure out what 
failed. Steve Dower is the person to address this, since he has far more 
experience with the design and behavior of the installer. From what I can see 
on the surface, with my shallow knowledge, it failed to install core_JustForMe 
for some reason (probably there's more info in another log), and then failed to 
delete the cached package when rolling back, with the error 0x80070003 
(ERROR_PATH_NOT_FOUND), which looks suspicious.

I'm reopening for now. Feel free to close it again if you disagree. I won't 
press the matter.

[1] 
https://docs.microsoft.com/en-us/openspecs/windows_protocols/ms-erref/87fba13e-bf06-450e-83b1-9241dc81e781
[2] 
https://docs.microsoft.com/en-us/openspecs/windows_protocols/ms-erref/0642cb2f-2075-4469-918c-4441e69c548a
[3] https://docs.microsoft.com/en-us/windows/win32/debug/system-error-codes

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nosy: +eryksun
resolution: not a bug -> 
stage: resolved -> 
status: closed -> open

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[issue37756] Error 0x80070643 when installing

[Terry J. Reedy]

Terry J. Reedy  added the comment:

The error comes from Windows and it indicates a problem with your computer.  
Questions about Windows errors should be initially directed to python-list or 
elsewhere.

Searching for 0x80070643 returns multiple hits, including this 'official' one.
https://answers.microsoft.com/en-us/insider/forum/all/windows-update-error-0x80070643/3bad0495-dabb-4e3f-91a7-aaf992ef537a
You could also search stackoverflow.com.

--
nosy: +terry.reedy
resolution:  -> not a bug
stage:  -> resolved
status: open -> closed
type: crash -> behavior

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[issue37756] Error 0x80070643 when installing

[Karthikeyan Singaravelan]

Change by Karthikeyan Singaravelan :


--
components: +Windows
nosy: +paul.moore, steve.dower, tim.golden, zach.ware

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[issue37756] Error 0x80070643 when installing

[bfbfbfb bfbfbf]

New submission from bfbfbfb bfbfbf :

When installing python 3.7.4 64bit an error occurs 0x80070643, win10

--
components: Installation
files: Python 3.7.4 (32-bit)_20190804181255.log
messages: 348988
nosy: bfbfbfb bfbfbf
priority: normal
severity: normal
status: open
title: Error 0x80070643 when installing
type: crash
versions: Python 3.7
Added file: https://bugs.python.org/file48529/Python 3.7.4 
(32-bit)_20190804181255.log

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