On 05/03/2016 10:02 AM, musoke wilson wrote:
Hi Guys
Currently working with a team to automate business operations and client
support for a small enterprise.
Key requirements:
Clients to register, log queries and initiate service request through The Web
and/or Mobile APP
Clear tracking by the CRM team (SR alert through email/mobile APP)
Real time support (IM/email/mobile phone APP)
Analysis & Visualization of enrollment/Usage stats
We are considering using possibility of using the Python-twisted framework
Kindly advise if python & twisted framework are appropriate tools and any other
possible open source solutions to avoid re-inventing the wheel
regards
Wilson
If no one in your team is able to answer that question I'd rather seek
for professional support than asking this mailing list.
You need something better than "yes twisted can do what you want". (it
surely can)
However, regarding open source alternative, you could implement a client
support using bugzilla, probably with a litle bit of tuning.
https://www.bugzilla.org/
Regarding "business operations" which I'm not sure what it means
exactly, look at http://www.tryton.org/
jm
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