Re: [Qgis-user] Virus ( Trojan.Gen.SMH) detected by Symantec in QGIS 2.14.3 32 bits

[Richard Duivenvoorde]

Matthias Kuhn schreef op 2016-06-27 07:47:

On 06/27/2016 09:31 AM, Richard Duivenvoorde wrote:

Matthias Kuhn schreef op 2016-06-27 07:25:

I don't think we are shipping malware and I am not aware of anything
that we could do without further information.


We could maybe add some info in the Windows-installer which states 
that
certain Virus-software (namely Symantec) is known to fire false 
positives?


Why not try contacting them first?

Not to be accused seems to be the better solution than pleading for
innocence after being impeached.


Off course, contact them also (thanks Juergen), and I think some time 
ago a user also did.


But this is not the first time (and if I'm right not the only Windowz 
virus checker) that reports QGIS as trojan or virus. And I have seen 
more Windows installers stating:

"Please disable your virus checkers before installation of xyz"
So I think Windows users have seen this before...


(and yes, we should not blame Symantec by naming them in that message, 
that was just a personal agony I still have with Symantac from 
historical days sorry for that)


Regards,

Richard
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Re: [Qgis-user] Virus ( Trojan.Gen.SMH) detected by Symantec in QGIS 2.14.3 32 bits

[Lester Anderson]

There is a direct way to report a false positive, and if you supply
enough information they can review:

https://submit.symantec.com/false_positive/

I have Norton and have not seen any issues with v2.14 64-bit, so might
just be a quirky thing with the 32-bit installer?

Lester

On 27 June 2016 at 08:47, Matthias Kuhn  wrote:
> On 06/27/2016 09:31 AM, Richard Duivenvoorde wrote:
>> Matthias Kuhn schreef op 2016-06-27 07:25:
>>> I don't think we are shipping malware and I am not aware of anything
>>> that we could do without further information.
>>
>> We could maybe add some info in the Windows-installer which states that
>> certain Virus-software (namely Symantec) is known to fire false positives?
>
> Why not try contacting them first?
>
> Not to be accused seems to be the better solution than pleading for
> innocence after being impeached.
>
> Regards
> Matthias
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Re: [Qgis-user] Virus ( Trojan.Gen.SMH) detected by Symantec in QGIS 2.14.3 32 bits

[Matthias Kuhn]

On 06/27/2016 09:31 AM, Richard Duivenvoorde wrote:
> Matthias Kuhn schreef op 2016-06-27 07:25:
>> I don't think we are shipping malware and I am not aware of anything
>> that we could do without further information.
> 
> We could maybe add some info in the Windows-installer which states that
> certain Virus-software (namely Symantec) is known to fire false positives?

Why not try contacting them first?

Not to be accused seems to be the better solution than pleading for
innocence after being impeached.

Regards
Matthias
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Re: [Qgis-user] Virus ( Trojan.Gen.SMH) detected by Symantec in QGIS 2.14.3 32 bits

[Paolo Cavallini]

Il 27/06/2016 09:31, Richard Duivenvoorde ha scritto:
> Matthias Kuhn schreef op 2016-06-27 07:25:
>> I don't think we are shipping malware and I am not aware of anything
>> that we could do without further information.
> 
> We could maybe add some info in the Windows-installer which states that
> certain Virus-software (namely Symantec) is known to fire false positives?

We can do that, but the suspicion will creep in anyway. Better approach
them.
Thanks.
-- 
Paolo Cavallini - www.faunalia.eu
QGIS & PostGIS courses: http://www.faunalia.eu/training.html
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Re: [Qgis-user] Virus ( Trojan.Gen.SMH) detected by Symantec in QGIS 2.14.3 32 bits

[Richard Duivenvoorde]

Matthias Kuhn schreef op 2016-06-27 07:25:

I don't think we are shipping malware and I am not aware of anything
that we could do without further information.


We could maybe add some info in the Windows-installer which states that 
certain Virus-software (namely Symantec) is known to fire false 
positives?


Regards,

Richard
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Re: [Qgis-user] Virus ( Trojan.Gen.SMH) detected by Symantec in QGIS 2.14.3 32 bits

[Paolo Cavallini]

Il 19/06/2016 18:46, Matthias Kuhn ha scritto:
> Hi Patrick
> 
> On 19/06/16 17:00, Patrick Giraudoux wrote:
>> Just to signal that I cannot install  QGIS 2.14.3 (32 bits) with
>> QGIS-OSGeo4W-2.14.3-2-Setup-x86.exe (stand-alone) on Windows 7.
>> Symantec antivirus detect qgis.bin.exe as Trojan.Gen.SMH and put it in
>> vault (which, of course prevents the sofwtare from working...). Mabe a
>> false positive but it leads to a dedalock when is comes to use QGIS 32
>> bits.
> This has been reported in the past and is - if I understand correctly -
> related to heuristics. If you have a support contract with symantec, it
> would be great if you could ask them if they could adjust their
> heuristics (or provide details about what needs to be done to pass their
> tests). I am not aware of anything we could do from our side without
> more information from the provider of the anti virus software.
> 
> https://www.symantec.com/security_response/writeup.jsp?docid=2013-041522-2144-99

Hi all,
apparently still true. Any hope to have it fixed? Should we approach
Symantec officially?
All the best.

-- 
Paolo Cavallini - www.faunalia.eu
QGIS & PostGIS courses: http://www.faunalia.eu/training.html
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Re: [Qgis-user] Virus ( Trojan.Gen.SMH) detected by Symantec in QGIS 2.14.3 32 bits

[Matthias Kuhn]

Hi Patrick

On 19/06/16 17:00, Patrick Giraudoux wrote:
> Just to signal that I cannot install  QGIS 2.14.3 (32 bits) with
> QGIS-OSGeo4W-2.14.3-2-Setup-x86.exe (stand-alone) on Windows 7.
> Symantec antivirus detect qgis.bin.exe as Trojan.Gen.SMH and put it in
> vault (which, of course prevents the sofwtare from working...). Mabe a
> false positive but it leads to a dedalock when is comes to use QGIS 32
> bits.
This has been reported in the past and is - if I understand correctly -
related to heuristics. If you have a support contract with symantec, it
would be great if you could ask them if they could adjust their
heuristics (or provide details about what needs to be done to pass their
tests). I am not aware of anything we could do from our side without
more information from the provider of the anti virus software.

https://www.symantec.com/security_response/writeup.jsp?docid=2013-041522-2144-99

Thanks
Matthias
>
>
> Installing QGIS-OSGeo4W-2.14.3-2-Setup-x86_64.exe (stand-alone) works
> fine with no problem.
>
> Cheers,
>
> Patrick
>
>
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