Hi all,
One of my customers is having some issues accessing his mail on his
Verizon Palm Pixi Plus which runs Palm webOS 1.4.5.1
The problem is that he will occasionally (seems to be once or twice per
day, although, so far this weekend he hasn't had the issue) lose a
connection to the imap server, and then his phone will stop receiving
mail. The only way he is able to begin sending/receiving mail again is
to reboot the phone. I've had him send over a list of his account
settings, and nothing stuck out. I also had him try to manually synch or
check mail on the phone to no avail. The only thing I've noticed in the
server logs is a timeout for his device when the problem begins, and
then a reconnect with a different IP after he has rebooted the device.
His mail is being hosted on an up-to-date QMT server, and is still using
Courier for the IMAP server. I noticed his mailbox is quite large (2.5G
or so)...but I'm not sure if that is contributing to the current problem.
Any ideas on this one? I'm thinking it might be more of an issue with
the phone than with the server, as I've never had any issues getting any
other devices to reconnect to the server and check mail. It is almost as
if the phone is losing the connection and then forgetting to try to
re-establish the connection. Not much of a *smart* phone, eh? ;-)
--
Casey Price
Smile Global Technical Support
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