[RBW] Re: Riv shipping, a new world record

2018-01-17 Thread Ty Smith
I remember watching the video introducing the staff at Rivendell and being 
amazed most at the shipping department section! I used to help with 
shipping/receiving for out small family run business when I was in high 
school and can tell you we couldn't even come close to what Jenny and her 
crew are doing. Like others have said, every package I've gotten has been a 
delight to exam and open, so much so that I feel somewhat sad when it is 
all done.

 "Well done!" doesn't even come close!

Ty

On Sunday, January 14, 2018 at 9:12:56 AM UTC-8, Grant @ Rivendell wrote:
>
> Shipped means picked, packed, boxed, labeled, prepared for pickup that day 
> at 4pm (in the case of UPS, which is 90 percent). If USPS, it means boxed 
> and taken to the post office that day. Everybody here knows the best-run, 
> most clocklike department here is shipping. A couple of times a year a guy 
> will apply for an "entry level" position here (wants to design bikes in a 
> year), and suggests, "I'd even start in the shipping department!". The 
> insult isn't intended, but there's no better way to start off (and end!) on 
> the wrong foot. 
> Thanks to all who like our shippers!
> G
>
> On Thursday, January 11, 2018 at 7:51:50 AM UTC-8, Joe Bernard wrote:
>>
>> I put in an order at 2am this morning and just got a "shipped!" notice at 
>> 730am. That's a turnaround of 5-and-a-1/2 hours and will probably be here 
>> tomorrow, which qualifies as one day shipping! 
>>
>> This raises two questions: What the heck am I doing shopping online at 
>> 2am, and who the heck is shipping at RBW at 7?? ๐Ÿค”
>
>

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Re: [RBW] Re: Riv shipping, a new world record

2018-01-15 Thread Steve Palincsar

They really are the gold standard.


On 01/15/2018 09:19 AM, 'Tim' via RBW Owners Bunch wrote:

Not only do the packages ship at blazing speed, but unpacking them is a 
delight. And I don't mean the normal, run of the mill delight of shiny new 
parts, but the awe and wonder of how everything fits so perfectly and is so 
well protected. It's the Russian nesting dolls (or whatever the heck they're 
called, I can never remember) version of bicycle parts!



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Steve Palincsar
Alexandria, Virginia
USA

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[RBW] Re: Riv shipping, a new world record

2018-01-15 Thread 'Tim' via RBW Owners Bunch
Not only do the packages ship at blazing speed, but unpacking them is a 
delight. And I don't mean the normal, run of the mill delight of shiny new 
parts, but the awe and wonder of how everything fits so perfectly and is so 
well protected. It's the Russian nesting dolls (or whatever the heck they're 
called, I can never remember) version of bicycle parts!

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[RBW] Re: Riv shipping, a new world record

2018-01-14 Thread Grant @ Rivendell
Shipped means picked, packed, boxed, labeled, prepared for pickup that day 
at 4pm (in the case of UPS, which is 90 percent). If USPS, it means boxed 
and taken to the post office that day. Everybody here knows the best-run, 
most clocklike department here is shipping. A couple of times a year a guy 
will apply for an "entry level" position here (wants to design bikes in a 
year), and suggests, "I'd even start in the shipping department!". The 
insult isn't intended, but there's no better way to start off (and end!) on 
the wrong foot. 
Thanks to all who like our shippers!
G

On Thursday, January 11, 2018 at 7:51:50 AM UTC-8, Joe Bernard wrote:
>
> I put in an order at 2am this morning and just got a "shipped!" notice at 
> 730am. That's a turnaround of 5-and-a-1/2 hours and will probably be here 
> tomorrow, which qualifies as one day shipping! 
>
> This raises two questions: What the heck am I doing shopping online at 
> 2am, and who the heck is shipping at RBW at 7?? ๐Ÿค”

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[RBW] Re: Riv shipping, a new world record

2018-01-13 Thread Justin, Oakland
I think Jennyโ€™s nickname should be โ€œPrimeโ€.

-J

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[RBW] Re: Riv shipping, a new world record

2018-01-13 Thread Joe Bernard
Yeah, I've had terrible luck with specific-day shipping with all companies. 
There's too many variables involved for them to make that guarantee. 

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[RBW] Re: Riv shipping, a new world record

2018-01-13 Thread lum gim fong
It's ok, Joe. I understand what you meant.
I just wondered which shipping option you selected when you purchased to 
get it shipped to you so fast.

I picked three day option but I live on east coast.
>From the tracking it looks like my 3-day shipping is going to be 4-day in 
reality.

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Re: [RBW] Re: Riv shipping, a new world record

2018-01-13 Thread Patrick Moore
Understood, and odd, not long after I queried, I found myself up late after
a late resume and with insomnia, so I sent my City Councilman at exactly
2:16 am this morning.

On Sat, Jan 13, 2018 at 1:34 AM, Joe Bernard  wrote:

> Patrick: My excuse is I run a house for developmentally disabled guys who
> go to day program. So I get a nap during that time, then try to get a ride
> in, then find myself up and trolling the internet after I've gotten them to
> bed. Hence, Riv purchases at 2am!
>
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Re: [RBW] Re: Riv shipping, a new world record

2018-01-13 Thread Joe Bernard
Patrick: My excuse is I run a house for developmentally disabled guys who go to 
day program. So I get a nap during that time, then try to get a ride in, then 
find myself up and trolling the internet after I've gotten them to bed. Hence, 
Riv purchases at 2am!   

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Re: [RBW] Re: Riv shipping, a new world record

2018-01-12 Thread Patrick Moore
What the heck are you doing placing online orders at 2 am? You can't be
behind Pacific Time (I am 2 hours behind a lot of my clients, which is a
pain).

I once placed an order on Monday morning from Wiggle or somesuch for tires,
standard shipping. I saw the DHL truck leaving my driveway after dropoff on
the following Wednesday afternoon at 3:30. That may well have been a fluke,
given that orders from SJS have never taken less than 5 business days (I
haven't ordered much from Wiggle).

On Fri, Jan 12, 2018 at 5:59 PM, Joe Bernard  wrote:

> The point of this thread was that I thought it was amusing I ordered at
> 2am and it was already packed and ready to go at 730. I fear that intent
> has been lost..
>
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[RBW] Re: Riv shipping, a new world record

2018-01-12 Thread Joe Bernard
The point of this thread was that I thought it was amusing I ordered at 2am and 
it was already packed and ready to go at 730. I fear that intent has been lost..

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[RBW] Re: Riv shipping, a new world record

2018-01-12 Thread Joe Bernard
Regular shipping. I'm only 45 miles away, though, so that certainly helps. 

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[RBW] Re: Riv shipping, a new world record

2018-01-12 Thread Joe Bernard
That doesn't make sense. 

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[RBW] Re: Riv shipping, a new world record

2018-01-12 Thread lum gim fong
Joe, which option did you pick?
I did 3 day about the same time as you did thursday am, but mine not 
arriving until tuesday.
monday would be three business days.

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[RBW] Re: Riv shipping, a new world record

2018-01-12 Thread John Hawrylak
Joe

It seems if you ordered it Tuesday 2 PM, it would still have arrived Friday 
3 PM, VBG

John Hawrylak
Woodstown NJ

On Friday, January 12, 2018 at 6:00:57 PM UTC-5, Joe Bernard wrote:

> It's here! Ordered 2am Thursday, delivered 3pm Friday. Not bad ๐Ÿ‘

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[RBW] Re: Riv shipping, a new world record

2018-01-12 Thread Joe Bernard
It's here! Ordered 2am Thursday, delivered 3pm Friday. Not bad ๐Ÿ‘

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[RBW] Re: Riv shipping, a new world record

2018-01-12 Thread Brent P
Sam frameset shipped on Monday, dropped off at my FedEx location this 
morning. Not bad for California to Iowa. What made me smile was my name 
scrawled in magic marker along with FRAGILE on all sides and a few large 
smiley faces/random artwork. In today's pre-packaged, robot-picked, 
barcoded shipments from some online 'store' I appreciated knowing a human 
valued their job and my shipment enough to have a little fun and show the 
human touch. Never mind the fact it will take me most of the night to undo 
that world-class packing job!

Worth more than any *Prime*-speed delivery. :) 

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[RBW] Re: Riv shipping, a new world record

2018-01-12 Thread lum gim fong
 Usually when they ship something to me I check the tracking and upsfedex says 
that a label has been created and upsfedex is waiting for the items to be 
picked up or arrive at their facility. So sounds like it hasn't physically 
shipped yet.

But it's great that Rivendell packs it and contact the shipper so fast to get 
the ball rolling.   Rivendell definitely does everything they can on their end 
to ship quickly. Some companies it takes days for them to even get it to that 
point so you lose more time that way. It's nice that Rivendell does everything 
ASAP.

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[RBW] Re: Riv shipping, a new world record

2018-01-12 Thread Joe Bernard
They don't send "created a label" emails, so I presume "shipped" means shipped. 

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[RBW] Re: Riv shipping, a new world record

2018-01-12 Thread lum gim fong
Actually shipped or just created a label ?

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[RBW] Re: Riv shipping, a new world record

2018-01-11 Thread Bill Eberle in Columbus, Ohio
If RBW only had the finances of an Amazon. One can dream.

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[RBW] Re: Riv shipping, a new world record

2018-01-11 Thread Jeremy Tavan
I think every single order I've placed with Rivendell, aside from pre-order 
stuff, has shipped the day I ordered or the following day, with next day 
delivery. They're consistently the fastest-delivering bike parts source 
I've used, even faster than Amazon Prime in many cases.

On Thursday, January 11, 2018 at 7:51:50 AM UTC-8, Joe Bernard wrote:
>
> I put in an order at 2am this morning and just got a "shipped!" notice at 
> 730am. That's a turnaround of 5-and-a-1/2 hours and will probably be here 
> tomorrow, which qualifies as one day shipping! 
>
> This raises two questions: What the heck am I doing shopping online at 
> 2am, and who the heck is shipping at RBW at 7?? ๐Ÿค”

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