Re: [RBW] Anybody ordering to enter the Sam/Betty raffle? And usual excellent customer service from Riv folks

[Mike]

I ended up just ordering a gift certificate for my self for $225 that I'll 
put towards a Large SaddleSack or Sackville Panniers. Or something else. 
Who knows. I couldn't really decide what to get based on stock on-hand.

--mike

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Re: [RBW] Anybody ordering to enter the Sam/Betty raffle? And usual excellent customer service from Riv folks

[marktaintor]

I ordered a Big Rack to go on my new Sam, so I'll be choosing a Betty for my 
wife when I win!
Mark

On May 31, 2013, at 5:16 PM, Ryan  wrote:

> Not to dis Campy but decided to swap out my older Campy SR seatposts for 
> Nitto S-83 2-bolts on my Rivs because I did have the rails on one of my 
> B-17's break on my X0-1 (which had a  27.0 mm 96 vintage Campy record 
> diameter and this is the bike I generally commute to work on. Fortunately no 
> injury to me..so that is a good thing).
>  
> So ordered  2 27.2 mm  S-83's and added $10  to 1 of Riv's charities to bump 
> my order to > $200but I didn't have any caffeine in my system this am , 
> so  I accidentally ordered 26.8 mm instead.My partner phoned me at work and 
> pointed this out, but we couldn't change the order. I phoned Riv long  
> distance and  spoke to Rich who  very kindly changed my order to the correct 
> 27.2 mm (Doh:)). I'm sure they're crazy busy today getting ready for the 
> pop-up event tomorrow  , and doubtless processing a blizzard of >$200 orders.
>  
> So, out of curiosity, did you enter this raffle, and if you did, what did 
> y'all order and which bike would you pick if you won?
>  
> I'm thinking the Betty...at my mature age, a step through would be a useful 
> addition to the stable
>  
> Good luck:)
> -- 
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>  
>  

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Re: [RBW] Anybody ordering to enter the Sam/Betty raffle? And usual excellent customer service from Riv folks

[Mike]

Thanks for the clarification Dave. As usual, awesome customer service which 
is why you guys are my favorite folks to indulge in retail therapy. 

--mike

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Re: [RBW] Anybody ordering to enter the Sam/Betty raffle? And usual excellent customer service from Riv folks

[Dave Rivbike]

Thanks Anne. 

On Saturday, June 1, 2013 11:21:42 AM UTC-7, Anne Paulson wrote:
>
> Just to clarify: I ordered $300 of stuff. I'm returning something, but the 
> remaining order is still well over $200. So I think I'm complying with the 
> spirit and the letter of the contest.
>
>
> On Sat, Jun 1, 2013 at 11:14 AM, Dave Rivbike 
> > wrote:
>
>> Hi Everyone, 
>>
>> Dave here, reporting from the road in the SF popup store so this will be 
>> my only post today. 
>>
>> Returning or cancelling an order technically cancels you from the 
>> contest. That was in the rules, at least. But of course if you return it 
>> after June 3rd, what can we do, tell you you didn't win? Or redo the raffle 
>> with your ticket omitted?  You know the usual story: we need to raise 
>> money, we put on these offers to get cashflow. So if you return your order, 
>> we lose the sale and everyone who placed a big order and didn't win would 
>> feel like returning that too, then where are we? That's why we put the no 
>> cancels/returns clause in there.  If you need to return something, like a 
>> wrong size or defective or the usual "our fault" stuff, please return it 
>> for store credit, in the spirit of the raffle, and we'll keep you in the 
>> running. Just get store credit and we're square. Ok? If we get a huge 
>> number of returns after the winner is announced... lesson learned. I doubt 
>> that though. We have good customers.  Questions? email me 
>> da...@rivbike.com 
>>
>> We'll announce it June 3rd on the blug if the winner is okay with the 
>> publicity.
>>
>> The backorder clause was for backorders placed before the contest 
>> started. After that, you're in!
>>
>> If there are any questions or concerns please email me directly 
>> da...@rivbike.com  and I'll get back to you from my phone. 
>> Rest assured that anything we do will be in the interest of fairness to 
>> everyone. Basically, you're in. 
>>
>> Good luck to everyone out there and wish us luck on our opening day in SF 
>> today. Also Jared's birthday. Will's is tomorrow. 
>>
>> Dave
>>
>> On Friday, May 31, 2013 4:03:37 PM UTC-7, Anne Paulson wrote:
>>
>>> I put in an order over the weekend. I bought some tires and some other 
>>> stuff, and decided to check out the MUSA knickers. I carefully made sure 
>>> that I was over the limit even if the knickers were going back-- which they 
>>> are. I'm sure those knickers are fine, but they will not be joining my 
>>> wardrobe.
>>>
>>> I thought the raffle was only for a Betty? I've already planned what 
>>> I'll do with it when I win ;) The raffle is insanely clever, because I'm 
>>> sure a lot of us are planning what we'd do with our new bike. We sort of 
>>> already feel like we own it... and then when we don't win, we might decide 
>>> that we need to own that bike anyway.
>>>
>>>
>>> On Fri, May 31, 2013 at 3:16 PM, Ryan  wrote:
>>>
  Not to dis Campy but decided to swap out my older Campy SR seatposts 
 for Nitto S-83 2-bolts on my Rivs because I did have the rails on one of 
 my 
 B-17's break on my X0-1 (which had a  27.0 mm 96 vintage Campy record 
 diameter and this is the bike I generally commute to work on. Fortunately 
 no injury to me..so that is a good thing). 
  
 So ordered  2 27.2 mm  S-83's and added $10  to 1 of Riv's charities to 
 bump my order to > $200but I didn't have any caffeine in my system 
 this 
 am , so  I accidentally ordered 26.8 mm instead.My partner phoned me at 
 work and pointed this out, but we couldn't change the order. I phoned Riv 
 long  distance and  spoke to Rich who  very kindly changed my order to the 
 correct 27.2 mm (Doh:)). I'm sure they're crazy busy today getting ready 
 for the pop-up event tomorrow  , and doubtless processing a blizzard of 
 >$200 orders.
  
 So, out of curiosity, did you enter this raffle, and if you did, what 
 did y'all order and which bike would you pick if you won?
  
 I'm thinking the Betty...at my mature age, a step through would be a 
 useful addition to the stable
  
 Good luck:)

 -- 
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 Groups "RBW Owners Bunch" group.
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 To post to this group, send email to rbw-owne...@googlegroups.**com.

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 .
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 https://groups.google.com/**groups/opt_out
 .
  
  

>>>
>>>
>>>
>>> -- 
>>> -- Anne Paulson
>>>
>>> My hovercraft is full of eels 
>>>
>>  -- 
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Re: [RBW] Anybody ordering to enter the Sam/Betty raffle? And usual excellent customer service from Riv folks

[Dave Rivbike]

Oops I meant to say, that if anything is defective or misshipped or 
whatever we will replace as usual at our cost. If you're returning it, 
please do so for store credit.

On Saturday, June 1, 2013 11:14:35 AM UTC-7, Dave Rivbike wrote:
>
> Hi Everyone, 
>
> Dave here, reporting from the road in the SF popup store so this will be 
> my only post today. 
>
> Returning or cancelling an order technically cancels you from the contest. 
> That was in the rules, at least. But of course if you return it after June 
> 3rd, what can we do, tell you you didn't win? Or redo the raffle with your 
> ticket omitted?  You know the usual story: we need to raise money, we put 
> on these offers to get cashflow. So if you return your order, we lose the 
> sale and everyone who placed a big order and didn't win would feel like 
> returning that too, then where are we? That's why we put the no 
> cancels/returns clause in there.  If you need to return something, like a 
> wrong size or defective or the usual "our fault" stuff, please return it 
> for store credit, in the spirit of the raffle, and we'll keep you in the 
> running. Just get store credit and we're square. Ok? If we get a huge 
> number of returns after the winner is announced... lesson learned. I doubt 
> that though. We have good customers.  Questions? email me d...@rivbike.com
>
> We'll announce it June 3rd on the blug if the winner is okay with the 
> publicity.
>
> The backorder clause was for backorders placed before the contest started. 
> After that, you're in!
>
> If there are any questions or concerns please email me directly 
> d...@rivbike.com and I'll get back to you from my phone. Rest assured 
> that anything we do will be in the interest of fairness to everyone. 
> Basically, you're in. 
>
> Good luck to everyone out there and wish us luck on our opening day in SF 
> today. Also Jared's birthday. Will's is tomorrow. 
>
> Dave
> On Friday, May 31, 2013 4:03:37 PM UTC-7, Anne Paulson wrote:
>>
>> I put in an order over the weekend. I bought some tires and some other 
>> stuff, and decided to check out the MUSA knickers. I carefully made sure 
>> that I was over the limit even if the knickers were going back-- which they 
>> are. I'm sure those knickers are fine, but they will not be joining my 
>> wardrobe.
>>
>> I thought the raffle was only for a Betty? I've already planned what I'll 
>> do with it when I win ;) The raffle is insanely clever, because I'm sure a 
>> lot of us are planning what we'd do with our new bike. We sort of already 
>> feel like we own it... and then when we don't win, we might decide that we 
>> need to own that bike anyway.
>>
>>
>> On Fri, May 31, 2013 at 3:16 PM, Ryan  wrote:
>>
>>> Not to dis Campy but decided to swap out my older Campy SR seatposts for 
>>> Nitto S-83 2-bolts on my Rivs because I did have the rails on one of my 
>>> B-17's break on my X0-1 (which had a  27.0 mm 96 vintage Campy record 
>>> diameter and this is the bike I generally commute to work on. Fortunately 
>>> no injury to me..so that is a good thing). 
>>>  
>>> So ordered  2 27.2 mm  S-83's and added $10  to 1 of Riv's charities to 
>>> bump my order to > $200but I didn't have any caffeine in my system this 
>>> am , so  I accidentally ordered 26.8 mm instead.My partner phoned me at 
>>> work and pointed this out, but we couldn't change the order. I phoned Riv 
>>> long  distance and  spoke to Rich who  very kindly changed my order to the 
>>> correct 27.2 mm (Doh:)). I'm sure they're crazy busy today getting ready 
>>> for the pop-up event tomorrow  , and doubtless processing a blizzard of 
>>> >$200 orders.
>>>  
>>> So, out of curiosity, did you enter this raffle, and if you did, what 
>>> did y'all order and which bike would you pick if you won?
>>>  
>>> I'm thinking the Betty...at my mature age, a step through would be a 
>>> useful addition to the stable
>>>  
>>> Good luck:)
>>>
>>> -- 
>>> You received this message because you are subscribed to the Google 
>>> Groups "RBW Owners Bunch" group.
>>> To unsubscribe from this group and stop receiving emails from it, send 
>>> an email to rbw-owners-bun...@googlegroups.com.
>>> To post to this group, send email to rbw-owne...@googlegroups.com.
>>> Visit this group at 
>>> http://groups.google.com/group/rbw-owners-bunch?hl=en-US.
>>> For more options, visit https://groups.google.com/groups/opt_out.
>>>  
>>>  
>>>
>>
>>
>>
>> -- 
>> -- Anne Paulson
>>
>> My hovercraft is full of eels 
>>
>

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Re: [RBW] Anybody ordering to enter the Sam/Betty raffle? And usual excellent customer service from Riv folks

[Anne Paulson]

Just to clarify: I ordered $300 of stuff. I'm returning something, but the
remaining order is still well over $200. So I think I'm complying with the
spirit and the letter of the contest.


On Sat, Jun 1, 2013 at 11:14 AM, Dave Rivbike  wrote:

> Hi Everyone,
>
> Dave here, reporting from the road in the SF popup store so this will be
> my only post today.
>
> Returning or cancelling an order technically cancels you from the contest.
> That was in the rules, at least. But of course if you return it after June
> 3rd, what can we do, tell you you didn't win? Or redo the raffle with your
> ticket omitted?  You know the usual story: we need to raise money, we put
> on these offers to get cashflow. So if you return your order, we lose the
> sale and everyone who placed a big order and didn't win would feel like
> returning that too, then where are we? That's why we put the no
> cancels/returns clause in there.  If you need to return something, like a
> wrong size or defective or the usual "our fault" stuff, please return it
> for store credit, in the spirit of the raffle, and we'll keep you in the
> running. Just get store credit and we're square. Ok? If we get a huge
> number of returns after the winner is announced... lesson learned. I doubt
> that though. We have good customers.  Questions? email me d...@rivbike.com
>
> We'll announce it June 3rd on the blug if the winner is okay with the
> publicity.
>
> The backorder clause was for backorders placed before the contest started.
> After that, you're in!
>
> If there are any questions or concerns please email me directly
> d...@rivbike.com and I'll get back to you from my phone. Rest assured
> that anything we do will be in the interest of fairness to everyone.
> Basically, you're in.
>
> Good luck to everyone out there and wish us luck on our opening day in SF
> today. Also Jared's birthday. Will's is tomorrow.
>
> Dave
>
> On Friday, May 31, 2013 4:03:37 PM UTC-7, Anne Paulson wrote:
>
>> I put in an order over the weekend. I bought some tires and some other
>> stuff, and decided to check out the MUSA knickers. I carefully made sure
>> that I was over the limit even if the knickers were going back-- which they
>> are. I'm sure those knickers are fine, but they will not be joining my
>> wardrobe.
>>
>> I thought the raffle was only for a Betty? I've already planned what I'll
>> do with it when I win ;) The raffle is insanely clever, because I'm sure a
>> lot of us are planning what we'd do with our new bike. We sort of already
>> feel like we own it... and then when we don't win, we might decide that we
>> need to own that bike anyway.
>>
>>
>> On Fri, May 31, 2013 at 3:16 PM, Ryan  wrote:
>>
>>> Not to dis Campy but decided to swap out my older Campy SR seatposts for
>>> Nitto S-83 2-bolts on my Rivs because I did have the rails on one of my
>>> B-17's break on my X0-1 (which had a  27.0 mm 96 vintage Campy record
>>> diameter and this is the bike I generally commute to work on. Fortunately
>>> no injury to me..so that is a good thing).
>>>
>>> So ordered  2 27.2 mm  S-83's and added $10  to 1 of Riv's charities to
>>> bump my order to > $200but I didn't have any caffeine in my system this
>>> am , so  I accidentally ordered 26.8 mm instead.My partner phoned me at
>>> work and pointed this out, but we couldn't change the order. I phoned Riv
>>> long  distance and  spoke to Rich who  very kindly changed my order to the
>>> correct 27.2 mm (Doh:)). I'm sure they're crazy busy today getting ready
>>> for the pop-up event tomorrow  , and doubtless processing a blizzard of
>>> >$200 orders.
>>>
>>> So, out of curiosity, did you enter this raffle, and if you did, what
>>> did y'all order and which bike would you pick if you won?
>>>
>>> I'm thinking the Betty...at my mature age, a step through would be a
>>> useful addition to the stable
>>>
>>> Good luck:)
>>>
>>> --
>>> You received this message because you are subscribed to the Google
>>> Groups "RBW Owners Bunch" group.
>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to rbw-owners-bun...@**googlegroups.com.
>>> To post to this group, send email to rbw-owne...@googlegroups.**com.
>>>
>>> Visit this group at http://groups.google.com/**
>>> group/rbw-owners-bunch?hl=en-**US
>>> .
>>> For more options, visit 
>>> https://groups.google.com/**groups/opt_out
>>> .
>>>
>>>
>>>
>>
>>
>>
>> --
>> -- Anne Paulson
>>
>> My hovercraft is full of eels
>>
>  --
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> "RBW Owners Bunch" group.
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> For more options, visit https://g

Re: [RBW] Anybody ordering to enter the Sam/Betty raffle? And usual excellent customer service from Riv folks

[Dave Rivbike]

Hi Everyone, 

Dave here, reporting from the road in the SF popup store so this will be my 
only post today. 

Returning or cancelling an order technically cancels you from the contest. 
That was in the rules, at least. But of course if you return it after June 
3rd, what can we do, tell you you didn't win? Or redo the raffle with your 
ticket omitted?  You know the usual story: we need to raise money, we put 
on these offers to get cashflow. So if you return your order, we lose the 
sale and everyone who placed a big order and didn't win would feel like 
returning that too, then where are we? That's why we put the no 
cancels/returns clause in there.  If you need to return something, like a 
wrong size or defective or the usual "our fault" stuff, please return it 
for store credit, in the spirit of the raffle, and we'll keep you in the 
running. Just get store credit and we're square. Ok? If we get a huge 
number of returns after the winner is announced... lesson learned. I doubt 
that though. We have good customers.  Questions? email me d...@rivbike.com

We'll announce it June 3rd on the blug if the winner is okay with the 
publicity.

The backorder clause was for backorders placed before the contest started. 
After that, you're in!

If there are any questions or concerns please email me directly 
d...@rivbike.com and I'll get back to you from my phone. Rest assured that 
anything we do will be in the interest of fairness to everyone. Basically, 
you're in. 

Good luck to everyone out there and wish us luck on our opening day in SF 
today. Also Jared's birthday. Will's is tomorrow. 

Dave
On Friday, May 31, 2013 4:03:37 PM UTC-7, Anne Paulson wrote:
>
> I put in an order over the weekend. I bought some tires and some other 
> stuff, and decided to check out the MUSA knickers. I carefully made sure 
> that I was over the limit even if the knickers were going back-- which they 
> are. I'm sure those knickers are fine, but they will not be joining my 
> wardrobe.
>
> I thought the raffle was only for a Betty? I've already planned what I'll 
> do with it when I win ;) The raffle is insanely clever, because I'm sure a 
> lot of us are planning what we'd do with our new bike. We sort of already 
> feel like we own it... and then when we don't win, we might decide that we 
> need to own that bike anyway.
>
>
> On Fri, May 31, 2013 at 3:16 PM, Ryan >wrote:
>
>> Not to dis Campy but decided to swap out my older Campy SR seatposts for 
>> Nitto S-83 2-bolts on my Rivs because I did have the rails on one of my 
>> B-17's break on my X0-1 (which had a  27.0 mm 96 vintage Campy record 
>> diameter and this is the bike I generally commute to work on. Fortunately 
>> no injury to me..so that is a good thing). 
>>  
>> So ordered  2 27.2 mm  S-83's and added $10  to 1 of Riv's charities to 
>> bump my order to > $200but I didn't have any caffeine in my system this 
>> am , so  I accidentally ordered 26.8 mm instead.My partner phoned me at 
>> work and pointed this out, but we couldn't change the order. I phoned Riv 
>> long  distance and  spoke to Rich who  very kindly changed my order to the 
>> correct 27.2 mm (Doh:)). I'm sure they're crazy busy today getting ready 
>> for the pop-up event tomorrow  , and doubtless processing a blizzard of 
>> >$200 orders.
>>  
>> So, out of curiosity, did you enter this raffle, and if you did, what did 
>> y'all order and which bike would you pick if you won?
>>  
>> I'm thinking the Betty...at my mature age, a step through would be a 
>> useful addition to the stable
>>  
>> Good luck:)
>>
>> -- 
>> You received this message because you are subscribed to the Google Groups 
>> "RBW Owners Bunch" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to rbw-owners-bun...@googlegroups.com .
>> To post to this group, send email to 
>> rbw-owne...@googlegroups.com
>> .
>> Visit this group at 
>> http://groups.google.com/group/rbw-owners-bunch?hl=en-US.
>> For more options, visit https://groups.google.com/groups/opt_out.
>>  
>>  
>>
>
>
>
> -- 
> -- Anne Paulson
>
> My hovercraft is full of eels 
>

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Re: [RBW] Anybody ordering to enter the Sam/Betty raffle? And usual excellent customer service from Riv folks

[BSWP]

Replacing my wife's Brooks saddle, and a new JB green for me, took us over 
the line... it's her chance for a beautiful Betty Foy!

- Andrew, Berkeley

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Re: [RBW] Anybody ordering to enter the Sam/Betty raffle? And usual excellent customer service from Riv folks

[Anne Paulson]

I put in an order over the weekend. I bought some tires and some other
stuff, and decided to check out the MUSA knickers. I carefully made sure
that I was over the limit even if the knickers were going back-- which they
are. I'm sure those knickers are fine, but they will not be joining my
wardrobe.

I thought the raffle was only for a Betty? I've already planned what I'll
do with it when I win ;) The raffle is insanely clever, because I'm sure a
lot of us are planning what we'd do with our new bike. We sort of already
feel like we own it... and then when we don't win, we might decide that we
need to own that bike anyway.


On Fri, May 31, 2013 at 3:16 PM, Ryan  wrote:

> Not to dis Campy but decided to swap out my older Campy SR seatposts for
> Nitto S-83 2-bolts on my Rivs because I did have the rails on one of my
> B-17's break on my X0-1 (which had a  27.0 mm 96 vintage Campy record
> diameter and this is the bike I generally commute to work on. Fortunately
> no injury to me..so that is a good thing).
>
> So ordered  2 27.2 mm  S-83's and added $10  to 1 of Riv's charities to
> bump my order to > $200but I didn't have any caffeine in my system this
> am , so  I accidentally ordered 26.8 mm instead.My partner phoned me at
> work and pointed this out, but we couldn't change the order. I phoned Riv
> long  distance and  spoke to Rich who  very kindly changed my order to the
> correct 27.2 mm (Doh:)). I'm sure they're crazy busy today getting ready
> for the pop-up event tomorrow  , and doubtless processing a blizzard of
> >$200 orders.
>
> So, out of curiosity, did you enter this raffle, and if you did, what did
> y'all order and which bike would you pick if you won?
>
> I'm thinking the Betty...at my mature age, a step through would be a
> useful addition to the stable
>
> Good luck:)
>
> --
> You received this message because you are subscribed to the Google Groups
> "RBW Owners Bunch" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to rbw-owners-bunch+unsubscr...@googlegroups.com.
> To post to this group, send email to rbw-owners-bunch@googlegroups.com.
> Visit this group at
> http://groups.google.com/group/rbw-owners-bunch?hl=en-US.
> For more options, visit https://groups.google.com/groups/opt_out.
>
>
>



-- 
-- Anne Paulson

My hovercraft is full of eels

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