Re: [RE-wrenches] K1-Open Fault on SMA SB
It's out of warranty, and I need to make the trip anyway because there are no SB3300U replacements, so I have to see what's involved to go with a 3000 TL. I warned the owner it's probably not going to be a simple fix... On Tue, Jun 28, 2016 at 7:00 PM, Corey Shalanski wrote: > Jason, > > Feedback from SMA is that this issue is the result of a "bad batch" of > components from one of their suppliers - seems to be related to one of the > internal relays. We have fielded no less than a dozen of these error codes, > and they have always resulted in an RMA. As Gary pointed out you can likely > arrange for the replacement over the phone and save yourself a trip. > > I still believe SMA has some of the most knowledgable and devoted support > representatives in the industry. Unfortunately, though, I too have noticed > a sharp uptick in time spent waiting to get ahold of someone whenever I > call them. > > -- > Corey Shalanski > Joule Solar > New Orleans, LA > > > Date: Tue, 28 Jun 2016 17:28:27 + >> From: Gary Bassett >> To: RE-wrenches >> Subject: Re: [RE-wrenches] K1-Open Fault on SMA SB >> >> Jason, save the visit and spend the time on the phone with SMA, everyone >> I?ve been on has resulted in an inverter replacement. SMA has done this >> over the phone and has not required an onsite visit, unless you do not have >> the serial #. >> >> Gary >> > > ___ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] K1-Open Fault on SMA SB
Jason, Feedback from SMA is that this issue is the result of a "bad batch" of components from one of their suppliers - seems to be related to one of the internal relays. We have fielded no less than a dozen of these error codes, and they have always resulted in an RMA. As Gary pointed out you can likely arrange for the replacement over the phone and save yourself a trip. I still believe SMA has some of the most knowledgable and devoted support representatives in the industry. Unfortunately, though, I too have noticed a sharp uptick in time spent waiting to get ahold of someone whenever I call them. -- Corey Shalanski Joule Solar New Orleans, LA Date: Tue, 28 Jun 2016 17:28:27 + > From: Gary Bassett > To: RE-wrenches > Subject: Re: [RE-wrenches] K1-Open Fault on SMA SB > > Jason, save the visit and spend the time on the phone with SMA, everyone > I?ve been on has resulted in an inverter replacement. SMA has done this > over the phone and has not required an onsite visit, unless you do not have > the serial #. > > Gary > ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] K1-Open Fault on SMA SB
Jason, save the visit and spend the time on the phone with SMA, everyone I’ve been on has resulted in an inverter replacement. SMA has done this over the phone and has not required an onsite visit, unless you do not have the serial #. Gary [cid:55B44DB1-8648-4A44-97C2-50FBD3E2B4BD] Gary Bassett Engineering Manager Hudson Solar 13 Hook Road Rhinebeck, NY T: (866) 452-7652 x113 NABCEP Certified PV Installation Professional HudsonSolar.com From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Jason Szumlanski Sent: Tuesday, June 28, 2016 12:37 PM To: RE-wrenches Subject: [RE-wrenches] K1-Open Fault on SMA SB I'm heading out on my first K1-Open fault code on a SMA inverter. Any tips for diagnostic steps and likely outcome? I'm dreading the call to SMA based on recent feedback about their customer support. Jason Szumlanski ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
[RE-wrenches] K1-Open Fault on SMA SB
I'm heading out on my first K1-Open fault code on a SMA inverter. Any tips for diagnostic steps and likely outcome? I'm dreading the call to SMA based on recent feedback about their customer support. Jason Szumlanski ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
