Re: [RE-wrenches] speaking of warranties

[Chris Worcester]

Speaking of warranties, is BP still warrantying the 3160’s circa 2002, any new 
contact info available?

 

Chris Worcester

Solar Wind Works

NABCEP Certified PV Installer

Office 530-582-4503

Cell 530-448-9692

Fax 530-582-4603

www.solarwindworks.com

ch...@solarwindworks.com

 

From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf 
Of Marco Mangelsdorf
Sent: Wednesday, June 29, 2016 2:03 PM
To: 'RE-wrenches'
Subject: [RE-wrenches] speaking of warranties

 

Aloha all,

 

I’ve found what I find to be reasonable installation warranty language covering 
installation workmanship and materials.

 

Please contact me off-line if you’re interested in getting that verbiage.

 

marco

 

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[RE-wrenches] speaking of warranties

[Marco Mangelsdorf]

Aloha all,



I’ve found what I find to be reasonable installation warranty language covering 
installation workmanship and materials.



Please contact me off-line if you’re interested in getting that verbiage.



marco



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Re: [RE-wrenches] K1-Open Fault on SMA SB

[Jason Szumlanski]

It's out of warranty. 10 year old SB3300U.

Went out today. Everything checked out on the AC and DC side, fuses, etc.
Looks like a dead duck. Owner went for a new SB3000TL.

Thanks for the feedback everyone!

​Jason

​

On Wed, Jun 29, 2016 at 10:00 AM, Peter Giroux 
wrote:

> Jason
>
> Fear not, I have had two in the last year and they were fantastic.
> Sent out new inverters as soon as I sent on the model and serial #'s. K-1
> is not usually fixable so they send out new or refurbed units.
>
>   Apparently it is caused by high voltage on the line side and after X #
> of times the relay just locks open.  Enjoy.
>
> peter giroux
> American Solar
>
> - Original Message -
> *From:* Jason Szumlanski 
> *To:* RE-wrenches 
> *Sent:* Tuesday, June 28, 2016 12:37 PM
> *Subject:* [RE-wrenches] K1-Open Fault on SMA SB
>
> I'm heading out on my first K1-Open fault code on a SMA inverter. Any tips
> for diagnostic steps and likely outcome? I'm dreading the call to SMA based
> on recent feedback about their customer support.
>
>
>
> ​Jason Szumlanski
>
> --
>
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Re: [RE-wrenches] Bosch/aleo PV module warranty excuse for a hotspot

[Tom Duffy]

Sounds like a catch-all excuse for “sorry no warranty at all”

Kind regards

Tom Duffy
Senior Solar Design Engineer
[Real-logo-X-195]
E-Mail: t...@solar-biz.com
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From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf 
Of Chris Mason
Sent: Wednesday, June 29, 2016 2:28 PM
To: Pekka Laine - Photon Solar Power Inc. ; 
RE-wrenches 
Subject: Re: [RE-wrenches] Bosch/aleo PV module warranty excuse for a hotspot

Did the original documentation say "dirt on the glass is liable to cause 
hotpots and invalidate the warranty"? No? Thought not. They can't just make 
stuff up after the fact.

On Wed, Jun 29, 2016 at 3:16 PM, Pekka Laine - Photon Solar Power Inc. 
> wrote:
Hello wrenches,

Has anyone ever gotten a similar response from Bosch/aleo for a warranty claim 
on a "hotspot."

"

Sorry, this is the result. Soiled module glass is the cause, this resulted in 
current surges and HotSpot on the cell. External influences (shading) is not a 
part of the aleo product and performance guarantee.

We apologize for any inconvenience this may cause to you.



Mit freundlichen Grüßen / Best regards


Sales Customer Service (SEDE/SCS)
Bosch Solar Services GmbH | August-Broemel-Str. 6 | 99310 Arnstadt | GERMANY 
|www.bosch-solarenergy.de
Tel. +49(3628)6643-4728 | Fax 
+49(3628)6643-4107

"

So they are saying the dirt on the glass caused the problem.  How 
convenientthat response can be used to derail every claim. These panels 
should be designed for ourdoor use. That is total bs. So does 
their product lliterature state dirt is a problem and indicate how often they 
should be cleaned.

Should we as installers accept this?
Pekka Laine

President
Photon Solar Power Inc.
www.PhotonSolarPower.com
Cell. 760-556-8170
Toll Free 888-SUN-ACDC
CA Lic. #933648
NABCEP Certified PV Installer # 032611-174

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--
Chris Mason
NABCEP Certified Solar PV Installer™
Solar Design Engineer
Generac Generators Industrial technician

www.cometsolar.com
264.235.5670
869.662.5670
Skype: netconcepts
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Re: [RE-wrenches] Bosch/aleo PV module warranty excuse for a hotspot

[Chris Mason]

Did the original documentation say "dirt on the glass is liable to cause
hotpots and invalidate the warranty"? No? Thought not. They can't just make
stuff up after the fact.

On Wed, Jun 29, 2016 at 3:16 PM, Pekka Laine - Photon Solar Power Inc. <
pe...@photonsolarpower.com> wrote:

> Hello wrenches,
>
> Has anyone ever gotten a similar response from Bosch/aleo for a warranty
> claim on a "hotspot."
>
> "
>
> Sorry, this is the result. Soiled module glass is the cause, this resulted
> in current surges and HotSpot on the cell. External influences (shading) is
> not a part of the aleo product and performance guarantee.
>
> We apologize for any inconvenience this may cause to you.
>
>
>
> Mit freundlichen Grüßen / Best regards
>
>
> Sales Customer Service (SEDE/SCS)
> Bosch Solar Services GmbH | August-Broemel-Str. 6 | 99310 Arnstadt
> | GERMANY |www.bosch-solarenergy.de
> Tel. +49(3628)6643-4728 | Fax +49(3628)6643-4107
>
> "
>
> So they are saying the dirt on the glass caused the problem.  How
> convenientthat response can be used to derail every claim. These panels
> should be designed for ourdoor use. Th at is total bs. So
> does their product lliterature state dirt is a problem and indicate how
> often they should be cleaned.
>
> Should we as installers accept this?
> Pekka Laine
>
> President
> Photon Solar Power Inc.
> www.PhotonSolarPower.com
> Cell. 760-556-8170
> Toll Free 888-SUN-ACDC
> CA Lic. #933648
> NABCEP Certified PV Installer # 032611-174
>
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>
>


-- 
Chris Mason
NABCEP Certified Solar PV Installer™
Solar Design Engineer
Generac Generators Industrial technician

www.cometsolar.com 
264.235.5670
869.662.5670
Skype: netconcepts
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[RE-wrenches] Bosch/aleo PV module warranty excuse for a hotspot

[Pekka Laine - Photon Solar Power Inc.]

Hello wrenches,
 
Has anyone ever gotten a similar response from Bosch/aleo for a warranty claim
on a "hotspot." 
 
"

Sorry, this is the result. Soiled module glass is the cause, this resulted in
current surges and HotSpot on the cell. External influences (shading) is not a
part of the aleo product and performance guarantee.

We apologize for any inconvenience this may cause to you.

 

Mit freundlichen Grüßen / Best regards


Sales Customer Service (SEDE/SCS) 
Bosch Solar Services GmbH | August-Broemel-Str. 6 | 99310 Arnstadt | GERMANY
|
Tel. +49(3628)6643-4728 | Fax +49(3628)6643-4107 

"

So they are saying the dirt on the glass caused the problem.  How
convenientthat response can be used to derail every claim. These panels
should be designed for ourdoor use. Th  at is total bs. So does
their product lliterature state dirt is a problem and indicate how often they
should be cleaned.

Should we as installers accept this?

Pekka Laine

President
Photon Solar Power Inc.
www.PhotonSolarPower.com
Cell. 760-556-8170
Toll Free 888-SUN-ACDC
CA Lic. #933648
NABCEP Certified PV Installer # 032611-174___
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Re: [RE-wrenches] K1-Open Fault on SMA SB

[Peter Giroux]

Jason

Fear not, I have had two in the last year and they were fantastic. Sent out 
new inverters as soon as I sent on the model and serial #'s. K-1 is not usually 
fixable so they send out new or refurbed units.

  Apparently it is caused by high voltage on the line side and after X # of 
times the relay just locks open.  Enjoy.

peter giroux
American Solar
  - Original Message - 
  From: Jason Szumlanski 
  To: RE-wrenches 
  Sent: Tuesday, June 28, 2016 12:37 PM
  Subject: [RE-wrenches] K1-Open Fault on SMA SB


  I'm heading out on my first K1-Open fault code on a SMA inverter. Any tips 
for diagnostic steps and likely outcome? I'm dreading the call to SMA based on 
recent feedback about their customer support.






  ​Jason Szumlanski



--


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