Re: [RE-wrenches] REC modules - review?

2024-05-17 Thread Daryl DeJoy via RE-wrenches 
I have to chime in with my experiences with REC as well. One of the reasons
we continue to sell their modules is their high marine salt spray rating.
Short term, installing any module in the Caribbean or the coast of Maine
can be successful, but the longevity of highly rated modules like the ones
REC manufactures guarantees success for the long run.
We installed a 32 module REC array on Cat Island in the Bahamas about 18
years ago. The system performed as expected but REC found there was a
defect in the sealing of the junction boxes and put out a recall on them.
After discussions about the reality of removing and shipping back 32
modules to California from Cat Island they suggested we work with them to
do the recall work in the field. Here my memory might be a bit weak, but I
remember two techs coming down to do the work as we removed modules. It was
a day or twos work but the work was completed successfully. If my memory
serves me correctly Tom Donkin was one of the techs and the other tech was
George McClellan. Correct me if I'm wrong, George, it seems like a lifetime
ago.
REC also stepped up another time in my career in 2010 while I was doing
relief work in Haiti after the earthquake. The town of Leogane, where we
were working, had it's entire infrastructure(water/electric/sewer)
destroyed. I asked different manufacturers I had been buying from for years
if they would donate equipment so I could put together a system to provide
water to relief workers and townspeople. REC stepped up in a big way to
help, donating a pallet of modules. They made a difference and I am happy
to say except for that one recall years ago we have never had a single
warranty claim with them.
Just one man's experience.

Daryl DeJoy
NABCEP Certified PVIP since 2006
Island Energy Storage

On Fri, May 17, 2024, 2:57 PM Lou Russo via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> We have installing REC for 15 years with no issues. George and his team
> have been nothing but awesome to work with. We have never had to file a
> warranty claims.
>
> As a certified installer the improved warranty and labor credit if there
> is a claim has been a great selling point for us as well.
>
> Their app for registering panels is easy.
>
>
> On Fri, May 17, 2024, 6:54 AM david quattro via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
>> Hi everyone,
>>   Does anyone have positive or negative experience with REC modules?
>> Specifically failure rate, and how the company acts when an RMA is
>> necessary. Thank you
>>
>> David Quattro
>>
>> CA License # 954020. C-10, C-46
>> ph (415) 312-2661
>> www.quattrosolar.com
>>
>>
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Re: [RE-wrenches] REC modules - review?

2024-05-17 Thread Lou Russo via RE-wrenches 
We have installing REC for 15 years with no issues. George and his team
have been nothing but awesome to work with. We have never had to file a
warranty claims.

As a certified installer the improved warranty and labor credit if there is
a claim has been a great selling point for us as well.

Their app for registering panels is easy.


On Fri, May 17, 2024, 6:54 AM david quattro via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Hi everyone,
>   Does anyone have positive or negative experience with REC modules?
> Specifically failure rate, and how the company acts when an RMA is
> necessary. Thank you
>
> David Quattro
>
> CA License # 954020. C-10, C-46
> ph (415) 312-2661
> www.quattrosolar.com
>
>
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Re: [RE-wrenches] REC modules - review?

2024-05-17 Thread Michael Morningstar via RE-wrenches 
That's all we use. High altitude, Severe conditions. Might be the best
modules we've installed.

On Fri, May 17, 2024 at 10:38 AM Sam Haraldson via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Our experience with REC is similar to previous respondents.  We almost
> solely installed REC modules for the better part of a few years and have
> over 12,000 (4.31 mW) of them in the field.  Ironically enough our first
> warranty claim for one was a couple weeks ago (failed diode).  The
> information submission process involved multiple email exchanges (partially
> due to lack of proper information provided by our technician but also
> partially due to REC requesting further information they didn't initially
> ask for).  That was a minor stumbling block and the issue was resolved
> quickly.  They didn't mail a new module but instead provided us a credit so
> we can pick up a replacement at the local Greetech distribution facility
> which is pretty handy.  Not sure yet about labor reimbursement.
>
> Sincerely,
> Sam
>
>
> [image: OnSite Energy]
> 
>
> SAM HARALDSON
> Operations Specialist
> (406) 551-6135
> 1515 N. Rouse Ave Bozeman, MT 59715
> Locally owned and operated since 2012
> [image: B Corporation]
> 
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-- 

Michael Morningstar


Morningstar Electric Inc

PO Box 1494

Mount Shasta, CA 96067

530-921-0560

CSLB 1116835

mjmornings...@gmail.com
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Re: [RE-wrenches] REC modules - review?

2024-05-17 Thread Sam Haraldson via RE-wrenches 
Our experience with REC is similar to previous respondents.  We almost
solely installed REC modules for the better part of a few years and have
over 12,000 (4.31 mW) of them in the field.  Ironically enough our first
warranty claim for one was a couple weeks ago (failed diode).  The
information submission process involved multiple email exchanges (partially
due to lack of proper information provided by our technician but also
partially due to REC requesting further information they didn't initially
ask for).  That was a minor stumbling block and the issue was resolved
quickly.  They didn't mail a new module but instead provided us a credit so
we can pick up a replacement at the local Greetech distribution facility
which is pretty handy.  Not sure yet about labor reimbursement.

Sincerely,
Sam


[image: OnSite Energy]


SAM HARALDSON
Operations Specialist
(406) 551-6135
1515 N. Rouse Ave Bozeman, MT 59715
Locally owned and operated since 2012
[image: B Corporation]

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Re: [RE-wrenches] REC modules - review?

2024-05-17 Thread George McClellan via RE-wrenches 
Good Morning – Happy to chime in here.

Failure rate -  Currently running at 60 PPM, or about 1 module per 16,000 
installed.  This failure rate includes ALL products in ALL environments since 
2010, not a select model in a specific location for a limited period of time.
How the company acts when an RMA is necessary – The REC Claims department 
service level agreement is to close out all claims within 14 days from the date 
of the claim being filed.  They hit this number over 90% of the time.  Any 
delays are typically due to delays in information gathering on complex claims.  
When a claim is filed, an autogenerated note is immediately sent out to the 
person filing the claim and within 24 hours a member of the claims team 
contacts the person filing the claim (so now the claimant has a direct line of 
communications to the claims department).  If a claim is accepted, REC will 
provide a credit note to the distributor/installer for a replacement module, or 
they will send out a replacement module if needed, as well as providing removal 
and replacement compensation to the installer if they are a REC Certified Solar 
Professional.

Let me know if you have any questions or comments.

George McClellan | Senior Technical Sales Manager | REC Americas LLC
735 Tank Farm Rd Ste 130 | San Luis Obispo, CA |93401
Cell phone +1 805 704 3226 | Fax +1 805 357 6104
www.recgroup.com | 
george.mcclel...@recgroup.com



From: RE-wrenches  On Behalf Of 
rick--- via RE-wrenches
Sent: Friday, May 17, 2024 10:03 AM
To: RE-wrenches 
Cc: r...@solshineenergy.com
Subject: Re: [RE-wrenches] REC modules - review?

David,

We’ve been installing REC since 2009 and have always had a great experience. 
Never had to put in for a warranty claim. If you install per REC’s Installation 
Manual you’ll unlikely have to file a claim.

Rick Brown
Solshine Energy
Solar Electric Contracting Services
www.solshineenergy.com
Roanoke, VA
Office: 540.235.3095
Mobile: 540.808.9502

CONFIDENTIALITY NOTICE -- This email is intended only for the person(s) named in

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received this message in error, please notify the sender of the error and 
delete the

message. Thank you.



On May 17, 2024, at 12:54 PM, david quattro via RE-wrenches 
mailto:re-wrenches@lists.re-wrenches.org>> 
wrote:

Hi everyone,
  Does anyone have positive or negative experience with REC modules?
Specifically failure rate, and how the company acts when an RMA is necessary. 
Thank you

David Quattro

CA License # 954020. C-10, C-46
ph (415) 312-2661
www.quattrosolar.com

[https://ci3.googleusercontent.com/mail-sig/AIorK4w3uptWgoFu9erHS2Wpd1bR_lg3JWZpKHeiiy0VckWXYO6fcsE9mNjopSk1F2TrvwKA04_R1gVpiiwKqjQrFwF3ScdsrLjC3ceeTkdFqCkm-NE]
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Re: [RE-wrenches] REC modules - review?

2024-05-17 Thread rick--- via RE-wrenches 
David,We’ve been installing REC since 2009 and have always had a great experience. Never had to put in for a warranty claim. If you install per REC’s Installation Manual you’ll unlikely have to file a claim. Rick BrownSolshine Energy Solar Electric Contracting Services www.solshineenergy.comRoanoke, VAOffice: 540.235.3095Mobile: 540.808.9502






CONFIDENTIALITY NOTICE -- This email is intended only for the person(s) named in
the message header. Unless otherwise indicated, it contains information that is
confidential, privileged and/or exempt from disclosure under applicable law. If you have
received this message in error, please notify the sender of the error and delete the
message. Thank you.On May 17, 2024, at 12:54 PM, david quattro via RE-wrenches  wrote:Hi everyone,  Does anyone have positive or negative experience with REC modules?Specifically failure rate, and how the company acts when an RMA is necessary. Thank youDavid QuattroCA License # 
954020. C-10, C-46ph (415) 312-2661www.quattrosolar.com
___List sponsored by Redwood AlliancePay optional member dues here: http://re-wrenches.orgList Address: RE-wrenches@lists.re-wrenches.orgChange listserver email address & settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.orgThere are two list archives for searching. When one doesn't work, try the other:https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.orgList rules & etiquette:http://www.re-wrenches.org/etiquette.htmCheck out or update participant bios:http://www.members.re-wrenches.org___
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[RE-wrenches] REC modules - review?

2024-05-17 Thread david quattro via RE-wrenches 
Hi everyone,
  Does anyone have positive or negative experience with REC modules?
Specifically failure rate, and how the company acts when an RMA is
necessary. Thank you

David Quattro

CA License # 954020. C-10, C-46
ph (415) 312-2661
www.quattrosolar.com
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[RE-wrenches] PV shedding Enphase

2024-05-17 Thread Mac Lewis via RE-wrenches 
Good Morning Wrenches,

I am working through a design with existing PV and a proposed small battery
bank backup.  We are pairing existing IQ7As with the System Controller 3,
and a single 5P battery.  We are well above the 150% oversizing of PV to
battery capacity that Enphase allows so I need to open some of my branch
circuits when off-grid.

Is there a good reason not to use the grid side of the system (NO relays)
to detect and open 2 of my branch circuits as opposed to using the aux
relay contacts in the IQ System controller to open when off-grid?  Is there
ever a time when the System controller would bring the excess PV online?
It seems cheaper and better to use the grid voltage to perform this logic
to me but I may be missing something.

Thanks for your input

-- 



Mac Lewis

*"Yo solo sé que no sé nada." -Sócrates*
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