FYI dated 8/25/16 CSW4048 - AC output over voltage, unit is faulting with a F02 during load
> Begin forwarded message: > >> >> Sorry for the delayed reply, I have been extremely busy today, I also tried >> calling you directly, I left a VM with the case notes and my contact >> information. >> >> I was able to work with our engineering team about this issue and this is >> there reply. >> >> Schneider Electric Solar has identified a possible quality issue affecting >> the Conext SW 4048.As a result of this quality issue, the Subject Inverter >> while operating may experience an issue in the power board that renders the >> unit permanently inoperable. In rare instances this quality issue could >> result in smoke and combustive material exiting through the ventilation >> openings of the Subject Inverter enclosure. This quality issue does not >> constitute a direct safety concern, but may cause property damage to the >> area immediately adjacent to the unit. >> >> Schneider Electric believes that this quality issue is isolated to those >> Subject Inverters that are connected to either a grid or generator input. >> Since Schneider Electric has neither experienced nor >> become aware of any such quality issue with the Subject Inverter operating >> in an off‐grid without generator applications. As a precaution and as a >> service to our valued customer base, Schneider Electric recommends the >> below‐described intervention along with the support from its re-sellers >> and/or distributors for purposes of addressing this quality issue as follows: >> >> Immediate Action: >> Schneider Electric anticipates releasing an updated firmware on or about >> 30th August 2016 for purposes of alleviating this quality issue so that the >> Subject Inverters affected by this quality issue may be upgraded with new >> firmware. >> >> >> >> Thank you >> >> >> Case Reference #:30831138 >> >> Question: >> CSW4048 - AC output overvoltage >> >> Customer called to report an issue with this unit - unit is faulting with a >> F02 during load >> >> >> Date Created: 8/23/2016 >> >> >> For all correspondence regarding this issue, please make sure to leave the >> ID number [] in the subject line or body of the email. >> _____________________________________________________________________________________________ >> Schneider Electric | Technical Support | Solar Solution >> Phone: (650) 351-8237 | Toll Free Phone: (866) 519-1470 | Fax: (604) >> 422-2756 >> Email: re.techsupp...@schneider-electric.com >> <mailto:re.techsupp...@schneider-electric.com> | Site: >> www.schneider-electric.com/solar <http://www.schneider-electric.com/solar> >> >> How am I doing? Please email my manager with any feedback at Email: >> jim.hou...@schneider-electric.com <mailto:jim.hou...@schneider-electric.com> >> >> >> *** Confidentiality Notice: This e-mail message, including any attachments, >> is for the sole use of any recipient(s) and may contain confidential and >> privileged information. Any unauthorized review, use, disclosure or >> distribution is prohibited. If you are not the intended recipient, please >> contact the sender by reply e-mail and destroy all copies of the original >> message. >> ref:_00DA0abSm._50012bHR4t:ref > > t...@swnl.net > <blocked::mailto:t...@swnl.net%22%20%5Co%20%22blocked::mailto:t...@swnl.net> > www.SWNL.net > <blocked::http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/> > Solarwinds Northernlights > Serving Mid Coast Maine & Northern California > 207-832-7574 Cl. 610-517-8401 > > Blair "TUMP" May > ******** MAINE'S CHARTER ******** > NABCEP "Certified PV Installer" > > ******** MAINE'S CHARTER ******** > Trace Xantrex "Certified" Dealer / Installer" >
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