Re: [RE-wrenches] LG Chem RESU warranty

[Daryl DeJoy via RE-wrenches]

It literally took a year and constant pestering to get a shipping carton 
and finally replacement batteries. I had to monthly send "bordering on 
the insulting" email inquiries to them. Both batteries are finally back 
and performing well.




On 2022-11-14 9:30 am, Kirk Herander via RE-wrenches wrote:

All,
Have any of you waiting for repair / replacement of these battery
packs had any success in the last year?
I have -3- deemed defective units. One was sent back, over a year ago,
still no word from LG on replacement status.
The other -2- have been awaiting return boxes for over 6 - 9 months.

My many requests for status have gone without reply from LG - I have
been using the latest contact info to my knowledge.
Any thoughts / experiences on this nightmare subject?

FYI - none of my failed units were on their recall lists!!!

--

Kirk Herander / kirkh@vermont.solar

Owner|Principal, VT Solar, LLC

_Celebrating our 31st Anniversary 1991-2022!!_

www.vermont.solar [1]

dba Vermont Solar Engineering

802.863.1202

Links:
--
[1] 
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Re: [RE-wrenches] LG Chem RESU warranty

[Scot Arey via RE-wrenches]

I agree. I also had a Bolt battery recall and we joked that GM probably got 
better priority than Solar CenTex for limited battery stock.

Glad you added that important context.

Scot

-Original Message-
From: RE-wrenches  On Behalf Of 
Hilton Dier via RE-wrenches
Sent: Monday, November 14, 2022 3:15 PM
To: re-wrenches@lists.re-wrenches.org
Cc: Hilton Dier 
Subject: [RE-wrenches] LG Chem RESU warranty

Just as a bit of context, LG is in the middle of a gigantic warranty recall and 
replacement of every 2019-2022 Chevy Bolt battery pack. 

As far as I can tell the recall is overly cautious, but it’s good that they are 
stepping up. 

It’s not an excuse for bad service, but an explanation for why there might be a 
shortage of both batteries and attention. 

Hilton Dier III
Renewable Energy Design
Missisquoi River Hydro LLC
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[RE-wrenches] LG Chem RESU warranty

[Hilton Dier via RE-wrenches]

Just as a bit of context, LG is in the middle of a gigantic warranty recall and 
replacement of every 2019-2022 Chevy Bolt battery pack. 

As far as I can tell the recall is overly cautious, but it’s good that they are 
stepping up. 

It’s not an excuse for bad service, but an explanation for why there might be a 
shortage of both batteries and attention. 

Hilton Dier III
Renewable Energy Design
Missisquoi River Hydro LLC
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Re: [RE-wrenches] LG Chem RESU warranty

[Dave Angelini Offgrid Solar via RE-wrenches]

Check the charge rates !  It is from LG and I know they are different 
voltages. My experience is old and not on the new gear.


They are from LG who after working directly with them..

Either way, there are too many good choices out there to be installing 
NMC batteries in or near a home these days.


Dave Angelini Offgrid Solar
"we go where powerlines don't"
http://members.sti.net/offgridsolar/
e-mail  offgridso...@sti.net
text 209 813 0060

On 2022-11-14 9:32 am, scot.a...@solarcentex.com wrote:

I think we are discussing different batteries.

The LG Prime 16 is a high voltage 400-volt battery compatible with 
SolarEdge that operates at that same nominal voltage.


I have heard of a 48-volt LG but it is not out in large quantities, if 
at all,  and is not the one I am referring to.


The LG Prime 16 undoubtedly has higher charge/discharge rates than the 
LG Resu 10.


From: RE-wrenches  On Behalf 
Of Dave Angelini Offgrid Solar via RE-wrenches

Sent: Monday, November 14, 2022 10:24 AM
To: RE-wrenches 
Cc: Dave Angelini Offgrid Solar 
Subject: Re: [RE-wrenches] LG Chem RESU warranty

I wish I shared your optimism Scott on the  LG Prime 16 being better 
battery than the LG Resu10. When I field tested the Resu 10 with

Schneider in 2017,
the specs on the unleased 48VResu 16 were the same for charge and 
discharge as the Resu10. You would think the larger battery would be 
better

but it was not. The same BMS I would guess.

The fact that you can't use any of these LG batteries without the loop 
closed to the inverter is a serious flaw (they shut down without the 
heartbeat)
 that people like Discover AES learned from. Something very wrong that 
LG is still in the dark ages of a home battery, in my opinion.


AES did not carry out this poor design policy and built the perfect LFP 
for my clients and my wife and I.

 LG is NMC and even advertised them installed in a Kitchen?

We killed the Resu 10 with too much XW charge current BTW. The dead ones 
went out to the desert of California to be recycled. Another story.


Dave Angelini Offgrid Solar

"we go where powerlines don't"

http://members.sti.net/offgridsolar/

e-mail  offgridso...@sti.net

text 209 813 0060

On 2022-11-14 7:02 am, Scot Arey via RE-wrenches wrote:

Quite honestly this has been a complete nightmare but progress has been 
made.


We have 7 or so batteries under recall and 3 that needed warranty 
support. We waited fornine months...until the first replacements and 
that was only because our office manager was a woman on a mission and 
incessantly calling and emailing.


LG seems to have improved its position and has replaced in a more timely 
way some of the failed batteries.


I'm hoping the LG Prime 16 is a better battery than the LG Resu10. Seems 
so and I like the high discharge capability that really pairs well with 
a SE11400 Energy Hub inverter. We've had one warranty of a Prime 16.


Feel free to contact me offline to makew sure you have the right numbers 
and POCs. There have been some personnel changes made and I assume that 
was to make improvements.


From: RE-wrenches  On Behalf 
Of Kirk Herander via RE-wrenches

Sent: Monday, November 14, 2022 8:31 AM
To: re-wrenches@lists.re-wrenches.org
Cc: Kirk Herander 
Subject: [RE-wrenches] LG Chem RESU warranty

All,

Have any of you waiting for repair / replacement of these battery packs 
had any success in the last year?


I have -3- deemed defective units. One was sent back, over a year ago, 
still no word from LG on replacement status.


The other -2- have been awaiting return boxes for over 6 - 9 months.

My many requests for status have gone without reply from LG - I have 
been using the latest contact info to my knowledge.


Any thoughts / experiences on this nightmare subject?

FYI - none of my failed units were on their recall lists!!!

--

Kirk Herander / kirkh@vermont.solar

Owner|Principal, VT Solar, LLC

_Celebrating our 31st Anniversary 1991-2022!!_

www.vermont.solar [1]

dba Vermont Solar Engineering

802.863.1202

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Re: [RE-wrenches] LG Chem RESU warranty

[Dave Angelini Offgrid Solar via RE-wrenches]

I wish I shared your optimism Scott on the  LG Prime 16 being better 
battery than the LG Resu10. When I field tested the Resu 10 with

Schneider in 2017,
the specs on the unleased 48VResu 16 were the same for charge and 
discharge as the Resu10. You would think the larger battery would be 
better

but it was not. The same BMS I would guess.

The fact that you can't use any of these LG batteries without the loop 
closed to the inverter is a serious flaw (they shut down without the 
heartbeat)
 that people like Discover AES learned from. Something very wrong that 
LG is still in the dark ages of a home battery, in my opinion.


AES did not carry out this poor design policy and built the perfect LFP 
for my clients and my wife and I.

 LG is NMC and even advertised them installed in a Kitchen?

We killed the Resu 10 with too much XW charge current BTW. The dead ones 
went out to the desert of California to be recycled. Another story.


Dave Angelini Offgrid Solar
"we go where powerlines don't"
http://members.sti.net/offgridsolar/
e-mail  offgridso...@sti.net
text 209 813 0060

On 2022-11-14 7:02 am, Scot Arey via RE-wrenches wrote:

Quite honestly this has been a complete nightmare but progress has been 
made.


We have 7 or so batteries under recall and 3 that needed warranty 
support. We waited fornine months...until the first replacements 
and that was only because our office manager was a woman on a mission 
and incessantly calling and emailing.


LG seems to have improved its position and has replaced in a more 
timely way some of the failed batteries.


I'm hoping the LG Prime 16 is a better battery than the LG Resu10. 
Seems so and I like the high discharge capability that really pairs 
well with a SE11400 Energy Hub inverter. We've had one warranty of a 
Prime 16.


Feel free to contact me offline to makew sure you have the right 
numbers and POCs. There have been some personnel changes made and I 
assume that was to make improvements.


From: RE-wrenches  On Behalf 
Of Kirk Herander via RE-wrenches

Sent: Monday, November 14, 2022 8:31 AM
To: re-wrenches@lists.re-wrenches.org
Cc: Kirk Herander 
Subject: [RE-wrenches] LG Chem RESU warranty

All,

Have any of you waiting for repair / replacement of these battery packs 
had any success in the last year?


I have -3- deemed defective units. One was sent back, over a year ago, 
still no word from LG on replacement status.


The other -2- have been awaiting return boxes for over 6 - 9 months.

My many requests for status have gone without reply from LG - I have 
been using the latest contact info to my knowledge.


Any thoughts / experiences on this nightmare subject?

FYI - none of my failed units were on their recall lists!!!

--

Kirk Herander / kirkh@vermont.solar

Owner|Principal, VT Solar, LLC

_Celebrating our 31st Anniversary 1991-2022!!_

www.vermont.solar [1]

dba Vermont Solar Engineering

802.863.1202
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[RE-wrenches] LG Chem RESU warranty

[Kirk Herander via RE-wrenches]

All,
Have any of you waiting for repair / replacement of these battery packs had
any success in the last year?
I have -3- deemed defective units. One was sent back, over a year ago,
still no word from LG on replacement status.
The other -2- have been awaiting return boxes for over 6 - 9 months.

My many requests for status have gone without reply from LG - I have been
using the latest contact info to my knowledge.
Any thoughts / experiences on this nightmare subject?

FYI - none of my failed units were on their recall lists!!!

-- 

*Kirk Herander / **kirkh@vermont.solar *

*Owner|Principal, VT Solar, LLC*

*Celebrating our 31st Anniversary 1991-2022!!*

*www.vermont.solar*


dba Vermont Solar Engineering

802.863.1202
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