Re: [RE-wrenches] Outback Board Repair

2024-02-22 Thread William Miller via RE-wrenches 
Friends:



I have noticed the new verbiage on the vice line but as of yet I have not
been denied tech support due to the age of the equipment.



By the way, I called Fronius tech support yesterday for the first time in
quite a while about 3 dead IG inverters (no surprise to me).  Fronius was
willing to start the conversation but the call mysteriously dropped a few
minutes in and I could not reconnect…



William



Miller Solar

17395 Oak Road, Atascadero, CA 93422

805-438-5600

www.millersolar.com

CA Lic. 773985





*From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On
Behalf Of *John Blittersdorf via RE-wrenches
*Sent:* Thursday, February 22, 2024 5:46 AM
*To:* RE-wrenches
*Cc:* John Blittersdorf
*Subject:* Re: [RE-wrenches] Outback Board Repair



I just tried to get Outback tech support and the message was if the product
is under warranty, stay on the line for next available rep.  If not
warranty. contact Zonna Energy or NAZ Solar !



On Wed, Feb 21, 2024 at 10:14 PM Bradley Bassett via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

Regarding AEE and off grid support, I'm not really in touch with them much
any more so I can't say. You could ask Glenn Hall, he'd be able to say if
he's heard anything about hiring a new tech.  Of course finding someone
with much off grid experience would be hard. Glenn and Alex do have some
experience and may be able to help out.



Brad



On Wed, Feb 21, 2024 at 12:15 PM Nick A Lucchese via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

Zonna is a dependable resource. I often find they have more repair boards
and parts in their inventory than Outback does themselves. Whether the
older legacy boards or newer VFXR series, Zonna has them. I think of them
as the off grid distributor solution provider that AEE used to be known for.



Bradley B., has AEE made any effort to hire anyone that can attempt to
offer the type of support and knowledge you were known for? Perhaps this is
the reason they are phasing out Outback?



Wallace, am I understanding correctly that they now offer repair services
or refurbished board sets? I’ve only purchased new from them in the past
and last time it seemed Kris Stone was perhaps too overburdened for an
expedient repair solution. Judging by the amount of failures myself or
other off grid focused Outback dealers out there I imagine Kris would be
tied up for years! Not trying to throw any negativity towards Outback as I
know many are trying to deal with growing pains and providing sufficient
support but it can certainly be painful at times. Really looking forward to
going all in on Midnite’s newest offerings once they get the comms box out.
Really loving the Barcelona and Rosie so far.



Nick











On Feb 21, 2024, at 11:23 AM, Wallace Stahle via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:



Zonna Energy is one option.  Thats zone-ah

I sent them a faulty radian stack after they sent me a repaired one.

330-674-1750.   Ask for Amos or  Ext. 2.   zonnaenergy.com


On Feb 21, 2024, at 11:00 AM, Matt Sherald via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

Hi All,

I'm looking to move along some damaged Outback (GVFX and VFX) boards.

I found an older thread referencing Kris Stone, but didn't have luck with
the email.

Any suggestions would be appreciated.  Thanks!

-- 
Matt Sherald
PIMBY Energy, LLC
304-704-5943


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Re: [RE-wrenches] Outback Board Repair

2024-02-22 Thread Jay via RE-wrenches 
Hi JohnThe work around is to make sure you e got a new enough serial number to at least talk to them about what ever the issue is. But this is a huge new development in a bad way.JayOn Feb 22, 2024, at 6:55 AM, John Blittersdorf via RE-wrenches  wrote:I just tried to get Outback tech support and the message was if the product is under warranty, stay on the line for next available rep.  If not warranty. contact Zonna Energy or NAZ Solar !On Wed, Feb 21, 2024 at 10:14 PM Bradley Bassett via RE-wrenches  wrote:Regarding AEE and off grid support, I'm not really in touch with them much any more so I can't say. You could ask Glenn Hall, he'd be able to say if he's heard anything about hiring a new tech.  Of course finding someone with much off grid experience would be hard. Glenn and Alex do have some experience and may be able to help out. BradOn Wed, Feb 21, 2024 at 12:15 PM Nick A Lucchese via RE-wrenches  wrote:Zonna is a dependable resource. I often find they have more repair boards and parts in their inventory than Outback does themselves. Whether the older legacy boards or newer VFXR series, Zonna has them. I think of them as the off grid distributor solution provider that AEE used to be known for.Bradley B., has AEE made any effort to hire anyone that can attempt to offer the type of support and knowledge you were known for? Perhaps this is the reason they are phasing out Outback?Wallace, am I understanding correctly that they now offer repair services or refurbished board sets? I’ve only purchased new from them in the past and last time it seemed Kris Stone was perhaps too overburdened for an expedient repair solution. Judging by the amount of failures myself or other off grid focused Outback dealers out there I imagine Kris would be tied up for years! Not trying to throw any negativity towards Outback as I know many are trying to deal with growing pains and providing sufficient support but it can certainly be painful at times. Really looking forward to going all in on Midnite’s newest offerings once they get the comms box out. Really loving the Barcelona and Rosie so far.Nick



On Feb 21, 2024, at 11:23 AM, Wallace Stahle via RE-wrenches  wrote:Zonna Energy is one option.  Thats zone-ahI sent them a faulty radian stack after they sent me a repaired one.330-674-1750.   Ask for Amos or  Ext. 2.   zonnaenergy.comOn Feb 21, 2024, at 11:00 AM, Matt Sherald via RE-wrenches  wrote:Hi All,I'm looking to move along some damaged Outback (GVFX and VFX) boards.    I found an older thread referencing Kris Stone, but didn't have luck with the email.  Any suggestions would be appreciated.  Thanks!  -- Matt SheraldPIMBY Energy, LLC304-704-5943___List sponsored by Redwood AlliancePay optional member dues here: http://re-wrenches.orgList Address: RE-wrenches@lists.re-wrenches.orgChange listserver email address & settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.orgThere are two list archives for searching. When one doesn't work, try the other:https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.orgList rules & etiquette:http://www.re-wrenches.org/etiquette.htmCheck out or update participant bios:http://www.members.re-wrenches.org___List sponsored by Redwood AlliancePay optional member dues here: http://re-wrenches.orgList Address: RE-wrenches@lists.re-wrenches.orgChange listserver email address & settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.orgThere are two list archives for searching. When one doesn't work, try the other:https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.orgList rules & etiquette:http://www.re-wrenches.org/etiquette.htmCheck out or update participant bios:http://www.members.re-wrenches.org___
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Re: [RE-wrenches] Outback Board Repair

2024-02-22 Thread John Blittersdorf via RE-wrenches 
I just tried to get Outback tech support and the message was if the product
is under warranty, stay on the line for next available rep.  If not
warranty. contact Zonna Energy or NAZ Solar !

On Wed, Feb 21, 2024 at 10:14 PM Bradley Bassett via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Regarding AEE and off grid support, I'm not really in touch with them much
> any more so I can't say. You could ask Glenn Hall, he'd be able to say if
> he's heard anything about hiring a new tech.  Of course finding someone
> with much off grid experience would be hard. Glenn and Alex do have some
> experience and may be able to help out.
>
> Brad
>
> On Wed, Feb 21, 2024 at 12:15 PM Nick A Lucchese via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
>> Zonna is a dependable resource. I often find they have more repair boards
>> and parts in their inventory than Outback does themselves. Whether the
>> older legacy boards or newer VFXR series, Zonna has them. I think of them
>> as the off grid distributor solution provider that AEE used to be known for.
>>
>> Bradley B., has AEE made any effort to hire anyone that can attempt to
>> offer the type of support and knowledge you were known for? Perhaps this is
>> the reason they are phasing out Outback?
>>
>> Wallace, am I understanding correctly that they now offer repair services
>> or refurbished board sets? I’ve only purchased new from them in the past
>> and last time it seemed Kris Stone was perhaps too overburdened for an
>> expedient repair solution. Judging by the amount of failures myself or
>> other off grid focused Outback dealers out there I imagine Kris would be
>> tied up for years! Not trying to throw any negativity towards Outback as I
>> know many are trying to deal with growing pains and providing sufficient
>> support but it can certainly be painful at times. Really looking forward to
>> going all in on Midnite’s newest offerings once they get the comms box out.
>> Really loving the Barcelona and Rosie so far.
>>
>> Nick
>>
>>
>>
>>
>>
>>
>> On Feb 21, 2024, at 11:23 AM, Wallace Stahle via RE-wrenches <
>> re-wrenches@lists.re-wrenches.org> wrote:
>>
>> Zonna Energy is one option.  Thats zone-ah
>>
>> I sent them a faulty radian stack after they sent me a repaired one.
>>
>> 330-674-1750.   Ask for Amos or  Ext. 2.   zonnaenergy.com
>>
>> On Feb 21, 2024, at 11:00 AM, Matt Sherald via RE-wrenches <
>> re-wrenches@lists.re-wrenches.org> wrote:
>>
>> Hi All,
>>
>> I'm looking to move along some damaged Outback (GVFX and VFX) boards.
>>
>> I found an older thread referencing Kris Stone, but didn't have luck with
>> the email.
>>
>> Any suggestions would be appreciated.  Thanks!
>>
>> --
>> Matt Sherald
>> PIMBY Energy, LLC
>> 304-704-5943
>>
>>
>> ___
>> List sponsored by Redwood Alliance
>>
>> Pay optional member dues here: http://re-wrenches.org
>>
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Re: [RE-wrenches] Outback Board Repair

2024-02-21 Thread Bradley Bassett via RE-wrenches 
Regarding AEE and off grid support, I'm not really in touch with them much
any more so I can't say. You could ask Glenn Hall, he'd be able to say if
he's heard anything about hiring a new tech.  Of course finding someone
with much off grid experience would be hard. Glenn and Alex do have some
experience and may be able to help out.

Brad

On Wed, Feb 21, 2024 at 12:15 PM Nick A Lucchese via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Zonna is a dependable resource. I often find they have more repair boards
> and parts in their inventory than Outback does themselves. Whether the
> older legacy boards or newer VFXR series, Zonna has them. I think of them
> as the off grid distributor solution provider that AEE used to be known for.
>
> Bradley B., has AEE made any effort to hire anyone that can attempt to
> offer the type of support and knowledge you were known for? Perhaps this is
> the reason they are phasing out Outback?
>
> Wallace, am I understanding correctly that they now offer repair services
> or refurbished board sets? I’ve only purchased new from them in the past
> and last time it seemed Kris Stone was perhaps too overburdened for an
> expedient repair solution. Judging by the amount of failures myself or
> other off grid focused Outback dealers out there I imagine Kris would be
> tied up for years! Not trying to throw any negativity towards Outback as I
> know many are trying to deal with growing pains and providing sufficient
> support but it can certainly be painful at times. Really looking forward to
> going all in on Midnite’s newest offerings once they get the comms box out.
> Really loving the Barcelona and Rosie so far.
>
> Nick
>
>
>
>
>
>
> On Feb 21, 2024, at 11:23 AM, Wallace Stahle via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
> Zonna Energy is one option.  Thats zone-ah
>
> I sent them a faulty radian stack after they sent me a repaired one.
>
> 330-674-1750.   Ask for Amos or  Ext. 2.   zonnaenergy.com
>
> On Feb 21, 2024, at 11:00 AM, Matt Sherald via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
> Hi All,
>
> I'm looking to move along some damaged Outback (GVFX and VFX) boards.
>
> I found an older thread referencing Kris Stone, but didn't have luck with
> the email.
>
> Any suggestions would be appreciated.  Thanks!
>
> --
> Matt Sherald
> PIMBY Energy, LLC
> 304-704-5943
>
>
> ___
> List sponsored by Redwood Alliance
>
> Pay optional member dues here: http://re-wrenches.org
>
> List Address: RE-wrenches@lists.re-wrenches.org
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Re: [RE-wrenches] Outback Board Repair

2024-02-21 Thread Nick A Lucchese via RE-wrenches 
Zonna is a dependable resource. I often find they have more repair boards and 
parts in their inventory than Outback does themselves. Whether the older legacy 
boards or newer VFXR series, Zonna has them. I think of them as the off grid 
distributor solution provider that AEE used to be known for.

Bradley B., has AEE made any effort to hire anyone that can attempt to offer 
the type of support and knowledge you were known for? Perhaps this is the 
reason they are phasing out Outback?

Wallace, am I understanding correctly that they now offer repair services or 
refurbished board sets? I’ve only purchased new from them in the past and last 
time it seemed Kris Stone was perhaps too overburdened for an expedient repair 
solution. Judging by the amount of failures myself or other off grid focused 
Outback dealers out there I imagine Kris would be tied up for years! Not trying 
to throw any negativity towards Outback as I know many are trying to deal with 
growing pains and providing sufficient support but it can certainly be painful 
at times. Really looking forward to going all in on Midnite’s newest offerings 
once they get the comms box out. Really loving the Barcelona and Rosie so far.

Nick






> On Feb 21, 2024, at 11:23 AM, Wallace Stahle via RE-wrenches 
>  wrote:
> 
> Zonna Energy is one option.  Thats zone-ah
> 
> I sent them a faulty radian stack after they sent me a repaired one.
> 
> 330-674-1750.   Ask for Amos or  Ext. 2.   zonnaenergy.com
> 
>> On Feb 21, 2024, at 11:00 AM, Matt Sherald via RE-wrenches 
>>  wrote:
>> 
>> Hi All,
>> 
>> I'm looking to move along some damaged Outback (GVFX and VFX) boards.
>> 
>> I found an older thread referencing Kris Stone, but didn't have luck with 
>> the email.  
>> 
>> Any suggestions would be appreciated.  Thanks!  
>> 
>> -- 
>> Matt Sherald
>> PIMBY Energy, LLC
>> 304-704-5943
>> 
>> 
>> ___
>> List sponsored by Redwood Alliance
>> 
>> Pay optional member dues here: http://re-wrenches.org
>> 
>> List Address: RE-wrenches@lists.re-wrenches.org
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Re: [RE-wrenches] Outback Board Repair

2024-02-21 Thread Wallace Stahle via RE-wrenches 
Zonna Energy is one option.  Thats zone-ah

I sent them a faulty radian stack after they sent me a repaired one.

330-674-1750.   Ask for Amos or  Ext. 2.   zonnaenergy.com

> On Feb 21, 2024, at 11:00 AM, Matt Sherald via RE-wrenches 
>  wrote:
> 
> Hi All,
> 
> I'm looking to move along some damaged Outback (GVFX and VFX) boards.
> 
> I found an older thread referencing Kris Stone, but didn't have luck with the 
> email.  
> 
> Any suggestions would be appreciated.  Thanks!  
> 
> -- 
> Matt Sherald
> PIMBY Energy, LLC
> 304-704-5943
> 
> 
> ___
> List sponsored by Redwood Alliance
> 
> Pay optional member dues here: http://re-wrenches.org
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[RE-wrenches] Outback Board Repair

2024-02-21 Thread Matt Sherald via RE-wrenches 
Hi All,

I'm looking to move along some damaged Outback (GVFX and VFX) boards.

I found an older thread referencing Kris Stone, but didn't have luck with
the email.

Any suggestions would be appreciated.  Thanks!

-- 
Matt Sherald
PIMBY Energy, LLC
304-704-5943
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