Re: [RE-wrenches] Pika T701 & X3001 GT Inverter

[Antony Tersol via RE-wrenches]

We've received support on all (repairs, programming information, and
warranty issues).

We had become certified dealers with Generac after they acquired Pika, and
have continued to sell the systems now that they are Generac.

Early on, we were speaking with the same support people from Pika, who were
still in Maine.  Others at my company speak with Generac support when
necessary, and as far as I know, support is as good as ever.



*Antony Tersol*

*Solex / Applied Solar Energy*
*319 Forest Ave.*
*Pacific Grove CA 93950*
*831-333-1919*
*antony@applied.solar *
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Re: [RE-wrenches] Pika T701 & X3001 GT Inverter

[Peter Giroux via RE-wrenches]

Thank you

-Original Message-
From: r...@solartechvt.com  
Sent: Tuesday, December 6, 2022 5:01 PM
To: 'RE-wrenches' 
Cc: pgir...@mindspring.com
Subject: RE: [RE-wrenches] Pika T701 & X3001 GT Inverter

We've had a good experience thus far with the Generac Powercell systems and 
tech support has been reasonable. You are supposed to be certified to sell and 
install the systems and most importantly in this case, you need a dealer number 
and tech id number in order to work with tech support. (of course they're still 
listed for retail sale on the internet direct to consumers)

Generac should be able to provide the name of a certified clean energy 
installer in that area. Doing a quick search on the Generac web site I found 
Abbot Electric, Maryville TN. 239-980-4764.
https://www.generac.com/dealer-locator.aspx?category=1

-Original Message-
From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf 
Of Peter Giroux via RE-wrenches
Sent: Tuesday, December 6, 2022 4:18 PM
To: 'RE-wrenches'
Cc: pgir...@mindspring.com
Subject: Re: [RE-wrenches] Pika T701 & X3001 GT Inverter

Amanda

  Got a call from a family in North Ga who had a Generac system installed by 
some company out of Knoxville ( who did not install it themselves ). It is not 
working, the company who sold it will not service it or correct the issues. 
They claim they have no one who can do that. Apparently Generac does not seem 
to be able to help them either and the Family has asked that I come up and work 
on the system. Does anyone have a # for someone at Generac that will step up??

Thx
Peter Giroux
ASAE

-Original Message-
From: RE-wrenches  On Behalf Of 
Amanda Potter via RE-wrenches
Sent: Tuesday, December 6, 2022 3:45 PM
To: RE-wrenches 
Cc: Amanda Potter 
Subject: [RE-wrenches] Pika T701 & X3001 GT Inverter

Hello Wrenches,
Has anyone received any support from Generac for repairs, programming 
information, or warranty issues?
Since they own Pika, shouldn’t they support their products?

Thank You ahead of time.

Amanda Potter
Energy Storage Specialist
NABCEP PV Installation Professional
ADIRONDACK BATTERY & SOLAR, LLC
Potsdam, NY
(315) 212-2114 call/ text
Adirondackbatteryandsolar.com
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Re: [RE-wrenches] Pika T701 & X3001 GT Inverter

[Jeremy Rodriguez via RE-wrenches]

The PIKA turbines are long gone and there are likely no parts available 
anywhere. 


Jeremy Rodriguez 
Solar Installation / Design
All Solar, Inc.
1453 M St. 
Penrose Colorado 81240

Sent by Jeremy's iPhone. Sorry for typos and shorthand. 

> On Dec 6, 2022, at 3:02 PM, Rich Nicol via RE-wrenches 
>  wrote:
> 
> We've had a good experience thus far with the Generac Powercell systems and 
> tech support has been reasonable. You are supposed to be certified to sell 
> and install the systems and most importantly in this case, you need a dealer 
> number and tech id number in order to work with tech support. (of course 
> they're still listed for retail sale on the internet direct to consumers)
> 
> Generac should be able to provide the name of a certified clean energy 
> installer in that area. Doing a quick search on the Generac web site I found 
> Abbot Electric, Maryville TN. 239-980-4764.
> https://www.generac.com/dealer-locator.aspx?category=1
> 
> -Original Message-
> From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On 
> Behalf Of Peter Giroux via RE-wrenches
> Sent: Tuesday, December 6, 2022 4:18 PM
> To: 'RE-wrenches'
> Cc: pgir...@mindspring.com
> Subject: Re: [RE-wrenches] Pika T701 & X3001 GT Inverter
> 
> Amanda
> 
>  Got a call from a family in North Ga who had a Generac system installed by 
> some company out of Knoxville ( who did not install it themselves ). It is 
> not working, the company who sold it will not service it or correct the 
> issues. They claim they have no one who can do that. Apparently Generac does 
> not seem to be able to help them either and the Family has asked that I come 
> up and work on the system. Does anyone have a # for someone at Generac that 
> will step up??
> 
> Thx
> Peter Giroux
> ASAE
> 
> -Original Message-
> From: RE-wrenches  On Behalf Of 
> Amanda Potter via RE-wrenches
> Sent: Tuesday, December 6, 2022 3:45 PM
> To: RE-wrenches 
> Cc: Amanda Potter 
> Subject: [RE-wrenches] Pika T701 & X3001 GT Inverter
> 
> Hello Wrenches,
> Has anyone received any support from Generac for repairs, programming 
> information, or warranty issues?
> Since they own Pika, shouldn’t they support their products?
> 
> Thank You ahead of time.
> 
> Amanda Potter
> Energy Storage Specialist
> NABCEP PV Installation Professional
> ADIRONDACK BATTERY & SOLAR, LLC
> Potsdam, NY
> (315) 212-2114 call/ text
> Adirondackbatteryandsolar.com
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Re: [RE-wrenches] Pika T701 & X3001 GT Inverter

[Rich Nicol via RE-wrenches]

We've had a good experience thus far with the Generac Powercell systems and 
tech support has been reasonable. You are supposed to be certified to sell and 
install the systems and most importantly in this case, you need a dealer number 
and tech id number in order to work with tech support. (of course they're still 
listed for retail sale on the internet direct to consumers)

Generac should be able to provide the name of a certified clean energy 
installer in that area. Doing a quick search on the Generac web site I found 
Abbot Electric, Maryville TN. 239-980-4764.
https://www.generac.com/dealer-locator.aspx?category=1

-Original Message-
From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf 
Of Peter Giroux via RE-wrenches
Sent: Tuesday, December 6, 2022 4:18 PM
To: 'RE-wrenches'
Cc: pgir...@mindspring.com
Subject: Re: [RE-wrenches] Pika T701 & X3001 GT Inverter

Amanda

  Got a call from a family in North Ga who had a Generac system installed by 
some company out of Knoxville ( who did not install it themselves ). It is not 
working, the company who sold it will not service it or correct the issues. 
They claim they have no one who can do that. Apparently Generac does not seem 
to be able to help them either and the Family has asked that I come up and work 
on the system. Does anyone have a # for someone at Generac that will step up??

Thx
Peter Giroux
ASAE

-Original Message-
From: RE-wrenches  On Behalf Of 
Amanda Potter via RE-wrenches
Sent: Tuesday, December 6, 2022 3:45 PM
To: RE-wrenches 
Cc: Amanda Potter 
Subject: [RE-wrenches] Pika T701 & X3001 GT Inverter

Hello Wrenches,
Has anyone received any support from Generac for repairs, programming 
information, or warranty issues?
Since they own Pika, shouldn’t they support their products?

Thank You ahead of time.

Amanda Potter
Energy Storage Specialist
NABCEP PV Installation Professional
ADIRONDACK BATTERY & SOLAR, LLC
Potsdam, NY
(315) 212-2114 call/ text
Adirondackbatteryandsolar.com
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Re: [RE-wrenches] Pika T701 & X3001 GT Inverter

[Peter Giroux via RE-wrenches]

Amanda

  Got a call from a family in North Ga who had a Generac system installed by 
some company out of Knoxville ( who did not install it themselves ). It is not 
working, the company who sold it will not service it or correct the issues. 
They claim they have no one who can do that. Apparently Generac does not seem 
to be able to help them either and the Family has asked that I come up and work 
on the system. Does anyone have a # for someone at Generac that will step up??

Thx
Peter Giroux
ASAE

-Original Message-
From: RE-wrenches  On Behalf Of 
Amanda Potter via RE-wrenches
Sent: Tuesday, December 6, 2022 3:45 PM
To: RE-wrenches 
Cc: Amanda Potter 
Subject: [RE-wrenches] Pika T701 & X3001 GT Inverter

Hello Wrenches,
Has anyone received any support from Generac for repairs, programming 
information, or warranty issues?
Since they own Pika, shouldn’t they support their products?

Thank You ahead of time.

Amanda Potter
Energy Storage Specialist
NABCEP PV Installation Professional
ADIRONDACK BATTERY & SOLAR, LLC
Potsdam, NY
(315) 212-2114 call/ text
Adirondackbatteryandsolar.com
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[RE-wrenches] Pika T701 & X3001 GT Inverter

[Amanda Potter via RE-wrenches]

Hello Wrenches,
Has anyone received any support from Generac for repairs, programming 
information, or warranty issues?
Since they own Pika, shouldn’t they support their products?

Thank You ahead of time.

Amanda Potter
Energy Storage Specialist
NABCEP PV Installation Professional
ADIRONDACK BATTERY & SOLAR, LLC
Potsdam, NY
(315) 212-2114 call/ text
Adirondackbatteryandsolar.com
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