Re: [RE-wrenches] XW Pro failures

[Kevin Pegg via RE-wrenches]

Update: Though this thread shifted to another wrenches challenge, I wanted to 
give an update on my original post and issue with gen failing to charge.

Though it’s taken 4 weeks to get a reply, I did get contacted by three people 
today from Schneider. They are sending me a warranty XWPro. They also want me 
to verify a few things onsite, and if that doesn’t resolve, then I swap out the 
inverter. So that gives me reasonable assurance that I should be able to 
resolve the issue in one trip (20 hr drive round trip).

Kevin

From: RE-wrenches  On Behalf Of Jay 
via RE-wrenches
Sent: October-13-23 8:38 AM
To: RE-wrenches 
Cc: Jay 
Subject: Re: [RE-wrenches] XW Pro failures

I have a buddy that has had two different  stacked pairs with issues.
It took months of back and forth on the one which they did replace them however 
one of the inverters sent from Schneider was a euro 230/50hz. Taking another 
trip and more delay.

And same guy, another project with monitoring etc they refused to do anything 
and the client had the money to just replace them with another brand, and it’s 
been working fine ever since.

Not a good situation

Jay





On Oct 13, 2023, at 8:56 AM, Lou Russo via RE-wrenches 
mailto:re-wrenches@lists.re-wrenches.org>> 
wrote:

I had a 7 year-old one die 1.5 months ago.
F41 APS Under Voltage.
No ugly sounds. Just no power.
I don't have many out there but this is the first.


Aloha,

Lou Russo
(808) 345 6762



On Fri, Oct 13, 2023 at 4:47 AM Michael Morningstar via RE-wrenches 
mailto:re-wrenches@lists.re-wrenches.org>> 
wrote:
Funny you should say that. One that I just installed is acting weird and sounds 
horrible. Waited an hour on the phone for tech support to no avail. Will be a 
really long drive back to sort things out. Never had an XW with issues before.

On Thu, Oct 12, 2023 at 9:29 PM Kevin Pegg via RE-wrenches 
mailto:re-wrenches@lists.re-wrenches.org>> 
wrote:
Hello Wrenches,

Curious if anyone else is dealing with failed Schnieder XW PRO6848’s this year? 
In recent months I’ve had 2 DOA (one producing 180/360VAC; one charger had this 
nasty building THD and ugly noise until it tripped out), and 2 fail after few 
weeks in service. One charger just failed, and another have yet to take the 
long drive to figure out but it’s gone dark.

I’ve sold, serviced, and installed 100’s of XW’s starting with Beta 001 and 
can’t think of any that just failed like of recent. Unplanned return service 
calls are costly as we all know. Tech support has been wildly inconsistent and 
presently unresponsive.

Thanks,

Kevin Pegg
EA Energy Alternatives Ltd.
Telkwa, BC  V0J 2X2


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--

Michael Morningstar



Morningstar Electric

PO Box 1494

Mount Shasta, CA 96067

530-921-0560

mjmornings...@gmail.com<mailto:mjmornings...@gmail.com>
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Re: [RE-wrenches] XW Pro failures

[Dave Angelini Offgrid Solar via RE-wrenches]

Eric has been great! You may have to remind him in a follow-up as he has 
a very busy schedule.


I know he appreciates the people who show-up for the training webinars. 
I must say that I hardly ever see anyone from the list here in the live 
webinars. Maybe they watch the replays?


I also am amazed that an installer would need to call tech-support to do 
a first install. Why would someone pay you to learn on their power 
system?


If you really feel you have been wronged by Schneider inside the 10 year 
XWpro warranty, get me your case number and I will follow up with the 
other side of your argument. There always are 2 sides. 😉


https://solar.se.com/us/en/xw-pro-commissioning-guide/

Dave Angelini Offgrid Solar
"we go where powerlines don't"
   [2]https://offgridsolar1.com/ [3]  [2]
e-mail  offgridso...@sti.net
text 209 813 0060

On 2023-10-13 9:47 pm, Kevin Pegg via RE-wrenches wrote:


Hi Wallace,

Interesting. Eric has in the past been responsive to my queries. I 
emailed him over 1 week ago about my most recently failed XWPro and 
have not heard back. I see he is replying fairly rapidly to your query. 
I shall bug him more next week.


Kevin

From: RE-wrenches  On Behalf 
Of Wallace Stahle via RE-wrenches

Sent: Friday, October 13, 2023 5:05 PM
To: RE-wrenches 
Cc: Wallace Stahle 
Subject: Re: [RE-wrenches] XW Pro failures

Hey bleeding edgers,

So being alarmed at what I was reading and halfway through purchasing a 
dual stack XW Pro package I emailed Eric Benson with my concerns and 
pasted your  four descriptive posts with it  and  my plans to 
reconsider my choice before committing to problems some have had and I 
dont need. I pointed out the many solid installs some have had and that 
this appears to be a new problem in the unit, not the installation or 
older production runs.


Here is his initial response including reaching out to him if tech help 
is uh, unresponsive.



Begin forwarded message:

From: Eric Bentsen 

Subject: Re: XW Pro problems

Date: October 13, 2023 at 4:09:44 PM PDT

To: Wallace Stahle 

Hi Wallace,

It sounds like someone loaded the wrong firmware, or they attempted 
calibration without reading the guide. We have thousands of 
successfully installed XW Pro units in single and multi-unit systems. 
If anyone on wrenches needs assistance and is unable to reach tech 
support, they can reach out to me directly. Most issues installers 
face in the field related to loud buzzing are because they don't 
follow the commissioning guide on the website, which includes 
upgrading firmware in InsightLocal first, then upgrade XW Pro unit(s), 
then restore each XW Pro to ALL factory defaults, finally apply region 
code. These steps are necessary, in the correct order, to have a 
smooth commissioning experience.


Let me know how I can help.

Eric

Sent via the Samsung Galaxy S21 FE 5G, an AT&T 5G smartphone
Get Outlook for Android [1]

Internal

-

From: Wallace Stahle 
Sent: Friday, October 13, 2023 3:12:47 PM
To: Eric Bentsen 
Subject: XW Pro problems

[External email: Use caution with links and attachments]

-

Hello Eric,

So I just ordered a pair of MPPT 600/100 controllers and PDP for two 
inverters ahead of the 2 XW Pros that will go in later and I read some 
posts from experienced installers and realize I can not proceed with 
the install given these reports from four Re-Wrenches.  See pasted 
comments below.


The customers need for reliable power supply is critical.

I can not afford the time, trips, on hold phone time and frustration 
involved with remedies for these problems even if covered under 
warranty. Tech help generally presumes installer error when problems 
arise and getting them/you to acknowledge faulty product is an uphill 
rock rolling experience.


Your thoughts?

Wallace Stahle

Future Electric Energy Co

PO Box 236

Willits, CA 95490

707-459-0474

Lic.#C10-762093

fut...@pacific.net

Hello Wrenches,

Curious if anyone else is dealing with failed Schnieder XW PRO6848's 
this year? In recent months I've had 2 DOA (one producing 180/360VAC; 
one charger had this nasty building THD and ugly noise until it 
tripped out), and 2 fail after few weeks in service. One charger just 
failed, and another have yet to take the long drive to figure out but 
it's gone dark.


I've sold, serviced, and installed 100's of XW's starting with Beta 
001 and can't think of any that just failed like of recent. Unplanned 
return service calls are costly as we all know. Tech support has been 
wildly inconsistent and presently unresponsive.


Thanks,

Funny you should say that. One that I just installed is acting weird 
and sounds horrible. Waited an hour on the phone for tech support to 
no avail. Will be a really long drive back to sort things out. Never 
had an XW with issues before.


I have a buddy that has had two different  stacked pairs with issues.

It took month

Re: [RE-wrenches] XW Pro failures

[Kevin Pegg via RE-wrenches]

Hi Wallace,

Interesting. Eric has in the past been responsive to my queries. I emailed him 
over 1 week ago about my most recently failed XWPro and have not heard back. I 
see he is replying fairly rapidly to your query. I shall bug him more next week.

Kevin

From: RE-wrenches  On Behalf Of 
Wallace Stahle via RE-wrenches
Sent: Friday, October 13, 2023 5:05 PM
To: RE-wrenches 
Cc: Wallace Stahle 
Subject: Re: [RE-wrenches] XW Pro failures

Hey bleeding edgers,

So being alarmed at what I was reading and halfway through purchasing a dual 
stack XW Pro package I emailed Eric Benson with my concerns and pasted your  
four descriptive posts with it  and  my plans to reconsider my choice before 
committing to problems some have had and I dont need. I pointed out the many 
solid installs some have had and that this appears to be a new problem in the 
unit, not the installation or older production runs.

Here is his initial response including reaching out to him if tech help is uh, 
unresponsive.



Begin forwarded message:

From: Eric Bentsen mailto:eric.bent...@se.com>>
Subject: Re: XW Pro problems
Date: October 13, 2023 at 4:09:44 PM PDT
To: Wallace Stahle mailto:fut...@pacific.net>>

Hi Wallace,
It sounds like someone loaded the wrong firmware, or they attempted calibration 
without reading the guide. We have thousands of successfully installed XW Pro 
units in single and multi-unit systems. If anyone on wrenches needs assistance 
and is unable to reach tech support, they can reach out to me directly. Most 
issues installers face in the field related to loud buzzing are because they 
don't follow the commissioning guide on the website, which includes upgrading 
firmware in InsightLocal first, then upgrade XW Pro unit(s), then restore each 
XW Pro to ALL factory defaults, finally apply region code. These steps are 
necessary, in the correct order, to have a smooth commissioning experience.
Let me know how I can help.
Eric

Sent via the Samsung Galaxy S21 FE 5G, an AT&T 5G smartphone
Get Outlook for Android<https://aka.ms/AAb9ysg>

Internal

From: Wallace Stahle mailto:fut...@pacific.net>>
Sent: Friday, October 13, 2023 3:12:47 PM
To: Eric Bentsen mailto:eric.bent...@se.com>>
Subject: XW Pro problems

[External email: Use caution with links and attachments]


Hello Eric,

So I just ordered a pair of MPPT 600/100 controllers and PDP for two inverters 
ahead of the 2 XW Pros that will go in later and I read some posts from 
experienced installers and realize I can not proceed with the install given 
these reports from four Re-Wrenches.  See pasted comments below.

The customers need for reliable power supply is critical.
I can not afford the time, trips, on hold phone time and frustration involved 
with remedies for these problems even if covered under warranty. Tech help 
generally presumes installer error when problems arise and getting them/you to 
acknowledge faulty product is an uphill rock rolling experience.

Your thoughts?

Wallace Stahle
Future Electric Energy Co
PO Box 236
Willits, CA 95490
707-459-0474
Lic.#C10-762093
fut...@pacific.net<mailto:fut...@pacific.net>



Hello Wrenches,

Curious if anyone else is dealing with failed Schnieder XW PRO6848’s this year? 
In recent months I’ve had 2 DOA (one producing 180/360VAC; one charger had this 
nasty building THD and ugly noise until it tripped out), and 2 fail after few 
weeks in service. One charger just failed, and another have yet to take the 
long drive to figure out but it’s gone dark.

I’ve sold, serviced, and installed 100’s of XW’s starting with Beta 001 and 
can’t think of any that just failed like of recent. Unplanned return service 
calls are costly as we all know. Tech support has been wildly inconsistent and 
presently unresponsive.

Thanks,

Funny you should say that. One that I just installed is acting weird and sounds 
horrible. Waited an hour on the phone for tech support to no avail. Will be a 
really long drive back to sort things out. Never had an XW with issues before.

I have a buddy that has had two different  stacked pairs with issues.
It took months of back and forth on the one which they did replace them however 
one of the inverters sent from Schneider was a euro 230/50hz. Taking another 
trip and more delay.

And same guy, another project with monitoring etc they refused to do anything 
and the client had the money to just replace them with another brand, and it’s 
been working fine ever since.

Not a good situation

I've only installed one and it is an ongoing nightmare.  Almost burned the 
customers house down with exploding batteries.
Voltages all set properly but the unit ignored all settings and went up to 67 
volts while I watched and who knows how high it would have gone if I had not 
shut the system down. Luckily the owner of the spart time home has been there 
when it needed to be shut down.
A grid tie

Re: [RE-wrenches] XW Pro failures

[Wallace Stahle via RE-wrenches]

Hey bleeding edgers,

So being alarmed at what I was reading and halfway through purchasing a dual 
stack XW Pro package I emailed Eric Benson with my concerns and pasted your  
four descriptive posts with it  and  my plans to reconsider my choice before 
committing to problems some have had and I dont need. I pointed out the many 
solid installs some have had and that this appears to be a new problem in the 
unit, not the installation or older production runs.

Here is his initial response including reaching out to him if tech help is uh, 
unresponsive.


> Begin forwarded message:
> 
> From: Eric Bentsen 
> Subject: Re: XW Pro problems
> Date: October 13, 2023 at 4:09:44 PM PDT
> To: Wallace Stahle 
> 
> Hi Wallace,
> It sounds like someone loaded the wrong firmware, or they attempted 
> calibration without reading the guide. We have thousands of successfully 
> installed XW Pro units in single and multi-unit systems. If anyone on 
> wrenches needs assistance and is unable to reach tech support, they can reach 
> out to me directly. Most issues installers face in the field related to loud 
> buzzing are because they don't follow the commissioning guide on the website, 
> which includes upgrading firmware in InsightLocal first, then upgrade XW Pro 
> unit(s), then restore each XW Pro to ALL factory defaults, finally apply 
> region code. These steps are necessary, in the correct order, to have a 
> smooth commissioning experience. 
> Let me know how I can help.
> Eric
> 
> Sent via the Samsung Galaxy S21 FE 5G, an AT&T 5G smartphone
> Get Outlook for Android 
> Internal
> From: Wallace Stahle 
> Sent: Friday, October 13, 2023 3:12:47 PM
> To: Eric Bentsen 
> Subject: XW Pro problems
>  
> [External email: Use caution with links and attachments]
> 
>  
> Hello Eric,
> 
> So I just ordered a pair of MPPT 600/100 controllers and PDP for two 
> inverters ahead of the 2 XW Pros that will go in later and I read some posts 
> from experienced installers and realize I can not proceed with the install 
> given these reports from four Re-Wrenches.  See pasted comments below.
> 
> The customers need for reliable power supply is critical.
> I can not afford the time, trips, on hold phone time and frustration involved 
> with remedies for these problems even if covered under warranty. Tech help 
> generally presumes installer error when problems arise and getting them/you 
> to acknowledge faulty product is an uphill rock rolling experience.
> 
> Your thoughts?
> 
> Wallace Stahle
> Future Electric Energy Co
> PO Box 236
> Willits, CA 95490
> 707-459-0474
> Lic.#C10-762093
> fut...@pacific.net 
> 
> 
> 
> Hello Wrenches, 
>  
> Curious if anyone else is dealing with failed Schnieder XW PRO6848’s this 
> year? In recent months I’ve had 2 DOA (one producing 180/360VAC; one charger 
> had this nasty building THD and ugly noise until it tripped out), and 2 fail 
> after few weeks in service. One charger just failed, and another have yet to 
> take the long drive to figure out but it’s gone dark.
>  
> I’ve sold, serviced, and installed 100’s of XW’s starting with Beta 001 and 
> can’t think of any that just failed like of recent. Unplanned return service 
> calls are costly as we all know. Tech support has been wildly inconsistent 
> and presently unresponsive. 
>  
> Thanks,
> 
> Funny you should say that. One that I just installed is acting weird and 
> sounds horrible. Waited an hour on the phone for tech support to no avail. 
> Will be a really long drive back to sort things out. Never had an XW with 
> issues before.
> 
> I have a buddy that has had two different  stacked pairs with issues. 
> It took months of back and forth on the one which they did replace them 
> however one of the inverters sent from Schneider was a euro 230/50hz. Taking 
> another trip and more delay. 
> 
> And same guy, another project with monitoring etc they refused to do anything 
> and the client had the money to just replace them with another brand, and 
> it’s been working fine ever since. 
> 
> Not a good situation 
> 
> I've only installed one and it is an ongoing nightmare.  Almost burned the 
> customers house down with exploding batteries.
> Voltages all set properly but the unit ignored all settings and went up to 67 
> volts while I watched and who knows how high it would have gone if I had not 
> shut the system down. Luckily the owner of the spart time home has been there 
> when it needed to be shut down. 
> A grid tie system that has been off line most of its 10 year life.  First 
> time Schneider tech support said it must be wrong settings.  I had gone over 
> them many times and with another tech with me and there were no incorrect 
> settings.  After more than a year, they admitted that the firmware was bad.  
> Wasted another whole day getting the firmware upgraded and it worked for 
> awhile and then did the same thing.  Worked OK the last two years after 
> replacing the

Re: [RE-wrenches] XW Pro failures

[John Blittersdorf via RE-wrenches]

I've only installed one and it is an ongoing nightmare.  Almost burned the
customers house down with exploding batteries.
Voltages all set properly but the unit ignored all settings and went up to
67 volts while I watched and who knows how high it would have gone if I had
not shut the system down. Luckily the owner of the spart time home has been
there when it needed to be shut down.
A grid tie system that has been off line most of its 10 year life.  First
time Schneider tech support said it must be wrong settings.  I had gone
over them many times and with another tech with me and there were no
incorrect settings.  After more than a year, they admitted that the
firmware was bad.  Wasted another whole day getting the firmware upgraded
and it worked for awhile and then did the same thing.  Worked OK the last
two years after replacing the batteries for the second time and then
suddenly it started using lots of water and is doing it again.  Not to
mention the AGS module not working with the firmware. A New module still
has same problem.  All wiring tested. I have seen XW's (not my install)
making loud noises and seeming to have issues but I wasn't going to touch
them  Told them to get the original installing company to check it out.

 I'm about to rip my problem child off the wall and put in a Radian. I've
installed dozens with only 2 needing any attention with power supply board
and a power module, all quick fixes.

John Blittersdorf



On Fri, Oct 13, 2023 at 12:12 PM jay via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> In my buddies case, most definitely XW Pro
>
> jay
>
> On Oct 13, 2023, at 9:39 AM, Dave Angelini Offgrid Solar via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
> It must be an XW+ that died. The XW pro field circuit validation testing beta 
> was complete in early 2019.
>
> That XWP is still working fine for me. Not many failures unless the installer 
> did not use surge protection.
> If it was an XWP and you filled out the 10 year warranty, they might have 
> your back still.
>
> If you troubleshoot xw and find it is the power bridge PCB, I see them 
> available on Ebay.
> Schneider has not provided parts for out of warranty devices for 10 years now.
>
>
> *Dave Angelini Offgrid Solar
> "we go where powerlines don't"
>https://offgridsolar1.com/ 
>   
> e-mail  offgridso...@sti.net 
> text 209 813 0060*
>
>
> On 2023-10-13 7:54 am, Lou Russo via RE-wrenches wrote:
>
> I had a 7 year-old one die 1.5 months ago.
> F41 APS Under Voltage.
> No ugly sounds. Just no power.
> I don't have many out there but this is the first.
>
>
> Aloha,
>
> Lou Russo
> (808) 345 6762
>
>
> On Fri, Oct 13, 2023 at 4:47 AM Michael Morningstar via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
> Funny you should say that. One that I just installed is acting weird and
> sounds horrible. Waited an hour on the phone for tech support to no avail.
> Will be a really long drive back to sort things out. Never had an XW with
> issues before.
>
> On Thu, Oct 12, 2023 at 9:29 PM Kevin Pegg via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
> Hello Wrenches,
>
>
>
> Curious if anyone else is dealing with failed Schnieder XW PRO6848's this
> year? In recent months I've had 2 DOA (one producing 180/360VAC; one
> charger had this nasty building THD and ugly noise until it tripped out),
> and 2 fail after few weeks in service. One charger just failed, and another
> have yet to take the long drive to figure out but it's gone dark.
>
>
>
> I've sold, serviced, and installed 100's of XW's starting with Beta 001
> and can't think of any that just failed like of recent. Unplanned return
> service calls are costly as we all know. Tech support has been wildly
> inconsistent and presently unresponsive.
>
>
>
> Thanks,
>
>
>
> Kevin Pegg
>
> EA Energy Alternatives Ltd.
>
> Telkwa, BC  V0J 2X2
>
>
>
>
> ___
> List sponsored by Redwood Alliance
>
> Pay optional member dues here: http://re-wrenches.org
>
> List Address: RE-wrenches@lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>
> There are two list archives for searching. When one doesn't work, try the
> other:
> https://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/
> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org
>
> List rules & etiquette:
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>
> Check out or update participant bios:
> http://www.members.re-wrenches.org
>
>
>
> --
>
>
> Michael Morningstar
>
>
> Morningstar Electric
> PO Box 1494
> Mount Shasta, CA 96067
> 530-921-0560
> mjmornings...@gmail.com
> ___
> List sponsored by Redwood Alliance
>
> Pay optional member dues here: http://re-wrenches.org
>
> List Address: RE-

Re: [RE-wrenches] XW Pro failures

[jay via RE-wrenches]

In my buddies case, most definitely XW Pro

jay

> On Oct 13, 2023, at 9:39 AM, Dave Angelini Offgrid Solar via RE-wrenches 
>  wrote:
> 
> It must be an XW+ that died. The XW pro field circuit validation testing beta 
> was complete in early 2019.
> 
> That XWP is still working fine for me. Not many failures unless the installer 
> did not use surge protection.
> If it was an XWP and you filled out the 10 year warranty, they might have 
> your back still.
> 
> If you troubleshoot xw and find it is the power bridge PCB, I see them 
> available on Ebay.
> Schneider has not provided parts for out of warranty devices for 10 years now.
> 
> 
> Dave Angelini Offgrid Solar
> "we go where powerlines don't"
>https://offgridsolar1.com/ 
>   
> e-mail  offgridso...@sti.net 
> text 209 813 0060
> 
> 
> On 2023-10-13 7:54 am, Lou Russo via RE-wrenches wrote:
> 
>> I had a 7 year-old one die 1.5 months ago. 
>> F41 APS Under Voltage. 
>> No ugly sounds. Just no power. 
>> I don't have many out there but this is the first. 
>>  
>> 
>> Aloha,
>> 
>> Lou Russo
>> (808) 345 6762
>>  
>> 
>> On Fri, Oct 13, 2023 at 4:47 AM Michael Morningstar via RE-wrenches 
>> > > wrote:
>> Funny you should say that. One that I just installed is acting weird and 
>> sounds horrible. Waited an hour on the phone for tech support to no avail. 
>> Will be a really long drive back to sort things out. Never had an XW with 
>> issues before.
>> 
>> On Thu, Oct 12, 2023 at 9:29 PM Kevin Pegg via RE-wrenches 
>> > > wrote:
>> Hello Wrenches,
>> 
>>  
>> 
>> Curious if anyone else is dealing with failed Schnieder XW PRO6848's this 
>> year? In recent months I've had 2 DOA (one producing 180/360VAC; one charger 
>> had this nasty building THD and ugly noise until it tripped out), and 2 fail 
>> after few weeks in service. One charger just failed, and another have yet to 
>> take the long drive to figure out but it's gone dark.
>> 
>>  
>> 
>> I've sold, serviced, and installed 100's of XW's starting with Beta 001 and 
>> can't think of any that just failed like of recent. Unplanned return service 
>> calls are costly as we all know. Tech support has been wildly inconsistent 
>> and presently unresponsive.
>> 
>>  
>> 
>> Thanks,
>> 
>>  
>> 
>> Kevin Pegg
>> 
>> EA Energy Alternatives Ltd.
>> 
>> Telkwa, BC  V0J 2X2
>> 
>>  
>> 
>>  
>> 
>> ___
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Re: [RE-wrenches] XW Pro failures

[Dave Angelini Offgrid Solar via RE-wrenches]

It must be an XW+ that died. The XW pro field circuit validation testing 
beta was complete in early 2019.


That XWP is still working fine for me. Not many failures unless the 
installer did not use surge protection.
If it was an XWP and you filled out the 10 year warranty, they might 
have your back still.


If you troubleshoot xw and find it is the power bridge PCB, I see them 
available on Ebay.
Schneider has not provided parts for out of warranty devices for 10 
years now.


Dave Angelini Offgrid Solar
"we go where powerlines don't"
   [1]https://offgridsolar1.com/ [2]  [1]
e-mail  offgridso...@sti.net
text 209 813 0060

On 2023-10-13 7:54 am, Lou Russo via RE-wrenches wrote:


I had a 7 year-old one die 1.5 months ago.
F41 APS Under Voltage.
No ugly sounds. Just no power.
I don't have many out there but this is the first.

Aloha,

Lou Russo
(808) 345 6762

On Fri, Oct 13, 2023 at 4:47 AM Michael Morningstar via RE-wrenches 
 wrote:
Funny you should say that. One that I just installed is acting weird 
and sounds horrible. Waited an hour on the phone for tech support to no 
avail. Will be a really long drive back to sort things out. Never had 
an XW with issues before.


On Thu, Oct 12, 2023 at 9:29 PM Kevin Pegg via RE-wrenches 
 wrote:


Hello Wrenches,

Curious if anyone else is dealing with failed Schnieder XW PRO6848's 
this year? In recent months I've had 2 DOA (one producing 180/360VAC; 
one charger had this nasty building THD and ugly noise until it tripped 
out), and 2 fail after few weeks in service. One charger just failed, 
and another have yet to take the long drive to figure out but it's gone 
dark.


I've sold, serviced, and installed 100's of XW's starting with Beta 001 
and can't think of any that just failed like of recent. Unplanned 
return service calls are costly as we all know. Tech support has been 
wildly inconsistent and presently unresponsive.


Thanks,

Kevin Pegg

EA Energy Alternatives Ltd.

Telkwa, BC  V0J 2X2

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Michael Morningstar

Morningstar Electric

PO Box 1494

Mount Shasta, CA 96067

530-921-0560

mjmornings...@gmail.com

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Links:
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Re: [RE-wrenches] XW Pro failures

[Jay via RE-wrenches]

I have a buddy that has had two different  stacked pairs with issues. It took months of back and forth on the one which they did replace them however one of the inverters sent from Schneider was a euro 230/50hz. Taking another trip and more delay. And same guy, another project with monitoring etc they refused to do anything and the client had the money to just replace them with another brand, and it’s been working fine ever since. Not a good situation JayOn Oct 13, 2023, at 8:56 AM, Lou Russo via RE-wrenches  wrote:I had a 7 year-old one die 1.5 months ago. F41 APS Under Voltage. No ugly sounds. Just no power. I don't have many out there but this is the first. Aloha,Lou Russo(808) 345 6762On Fri, Oct 13, 2023 at 4:47 AM Michael Morningstar via RE-wrenches  wrote:Funny you should say that. One that I just installed is acting weird and sounds horrible. Waited an hour on the phone for tech support to no avail. Will be a really long drive back to sort things out. Never had an XW with issues before.On Thu, Oct 12, 2023 at 9:29 PM Kevin Pegg via RE-wrenches  wrote:







Hello Wrenches, 
 
Curious if anyone else is dealing with failed Schnieder XW PRO6848’s this year? In recent months I’ve had 2 DOA (one producing 180/360VAC; one charger had this nasty building THD and ugly noise until it tripped out), and 2 fail after few
 weeks in service. One charger just failed, and another have yet to take the long drive to figure out but it’s gone dark.

 
I’ve sold, serviced, and installed 100’s of XW’s starting with Beta 001 and can’t think of any that just failed like of recent. Unplanned return service calls are costly as we all know. Tech support has been wildly inconsistent and presently
 unresponsive. 
 
Thanks, 
 
Kevin Pegg
EA Energy Alternatives Ltd.

Telkwa, BC  V0J 2X2
 
 



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Michael MorningstarMorningstar ElectricPO Box 1494Mount Shasta, CA 96067530-921-0560mjmornings...@gmail.com
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Re: [RE-wrenches] XW Pro failures

[Lou Russo via RE-wrenches]

I had a 7 year-old one die 1.5 months ago.
F41 APS Under Voltage.
No ugly sounds. Just no power.
I don't have many out there but this is the first.


Aloha,

Lou Russo
(808) 345 6762



On Fri, Oct 13, 2023 at 4:47 AM Michael Morningstar via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Funny you should say that. One that I just installed is acting weird and
> sounds horrible. Waited an hour on the phone for tech support to no avail.
> Will be a really long drive back to sort things out. Never had an XW with
> issues before.
>
> On Thu, Oct 12, 2023 at 9:29 PM Kevin Pegg via RE-wrenches <
> re-wrenches@lists.re-wrenches.org> wrote:
>
>> Hello Wrenches,
>>
>>
>>
>> Curious if anyone else is dealing with failed Schnieder XW PRO6848’s this
>> year? In recent months I’ve had 2 DOA (one producing 180/360VAC; one
>> charger had this nasty building THD and ugly noise until it tripped out),
>> and 2 fail after few weeks in service. One charger just failed, and another
>> have yet to take the long drive to figure out but it’s gone dark.
>>
>>
>>
>> I’ve sold, serviced, and installed 100’s of XW’s starting with Beta 001
>> and can’t think of any that just failed like of recent. Unplanned return
>> service calls are costly as we all know. Tech support has been wildly
>> inconsistent and presently unresponsive.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Kevin Pegg
>>
>> EA Energy Alternatives Ltd.
>>
>> Telkwa, BC  V0J 2X2
>>
>>
>>
>>
>> ___
>> List sponsored by Redwood Alliance
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>
> --
>
> Michael Morningstar
>
>
> Morningstar Electric
>
> PO Box 1494
>
> Mount Shasta, CA 96067
>
> 530-921-0560
>
> mjmornings...@gmail.com
>
>
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Re: [RE-wrenches] XW Pro failures

[Michael Morningstar via RE-wrenches]

Funny you should say that. One that I just installed is acting weird and
sounds horrible. Waited an hour on the phone for tech support to no avail.
Will be a really long drive back to sort things out. Never had an XW with
issues before.

On Thu, Oct 12, 2023 at 9:29 PM Kevin Pegg via RE-wrenches <
re-wrenches@lists.re-wrenches.org> wrote:

> Hello Wrenches,
>
>
>
> Curious if anyone else is dealing with failed Schnieder XW PRO6848’s this
> year? In recent months I’ve had 2 DOA (one producing 180/360VAC; one
> charger had this nasty building THD and ugly noise until it tripped out),
> and 2 fail after few weeks in service. One charger just failed, and another
> have yet to take the long drive to figure out but it’s gone dark.
>
>
>
> I’ve sold, serviced, and installed 100’s of XW’s starting with Beta 001
> and can’t think of any that just failed like of recent. Unplanned return
> service calls are costly as we all know. Tech support has been wildly
> inconsistent and presently unresponsive.
>
>
>
> Thanks,
>
>
>
> Kevin Pegg
>
> EA Energy Alternatives Ltd.
>
> Telkwa, BC  V0J 2X2
>
>
>
>
> ___
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-- 

Michael Morningstar


Morningstar Electric

PO Box 1494

Mount Shasta, CA 96067

530-921-0560

mjmornings...@gmail.com
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[RE-wrenches] XW Pro failures

[Kevin Pegg via RE-wrenches]

Hello Wrenches,

Curious if anyone else is dealing with failed Schnieder XW PRO6848's this year? 
In recent months I've had 2 DOA (one producing 180/360VAC; one charger had this 
nasty building THD and ugly noise until it tripped out), and 2 fail after few 
weeks in service. One charger just failed, and another have yet to take the 
long drive to figure out but it's gone dark.

I've sold, serviced, and installed 100's of XW's starting with Beta 001 and 
can't think of any that just failed like of recent. Unplanned return service 
calls are costly as we all know. Tech support has been wildly inconsistent and 
presently unresponsive.

Thanks,

Kevin Pegg
EA Energy Alternatives Ltd.
Telkwa, BC  V0J 2X2


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