Re: [RE-wrenches] Xantrex / Schneider recall update
All, It took 2 twelve hour days and several hundred miles but we got all of our replacement capacitors installed. It was actually good to go out and see how our systems have fared after 5 years or so. The found two things without exception. All the systems needed their panels cleaned, and...we have yet to figure out a good way to label systems on the fly with something other than a Sharpie which definitely is NOT permanent. On the paperwork don't forget to include the serial number for the replacement capacitor. All of ours started a z100. Just called Schneider to check up how things are going with our claim. Talked to Allegra who asked if I had been set up as a vendor. I go, "huuu". She says it is her slip up and that she will pass on the additional paperwork needed to process the claim. I asked if she could put her hands on the 12 claim forms I had sent them on the 11th of May. She took my number and said she would be back in touch with me today. Smile, smile, smile... Andrew Koyaanisqatsi President Solar Energy Solutions, Inc. Since 1987, Moving Portland and Beyond to an Environmentally Sustainable Future. 503-238-4502 www.solarenergyoregon.com "Better one's House too little one day than too big all the Year after." --- On Fri, 4/8/11, Glenn Burt wrote: From: Glenn Burt Subject: Re: [RE-wrenches] Xantrex / Schneider recall update To: "'RE-wrenches'" Date: Friday, April 8, 2011, 12:58 PM We received all our parts this week. Step 1 - remove capacitor in photo with pliers. Step 2 - install interposing daughterboard Step 3 (surprise) - install three additional brackets to keep the inverter from jumping off the wall & strengthen the front panel from being blown off? Including paperwork to be filled out for each site requiring signatures from the customer and an unposted envelope to submit to receive reimbursement for the trouble... -Glenn Burt -Original Message- From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Peter Parrish Sent: Friday, April 08, 2011 10:56 AM To: 'RE-wrenches' Subject: Re: [RE-wrenches] Xantrex / Schneider recall update We have had our "delivery date" repeatedly pushed out to 2-3 weeks from my date of inquiry. Our latest ship date is "definitely the week of 4/11-4/15 2011". We'll see. Peter T. Parrish, Ph.D., President California Solar Engineering, Inc. 820 Cynthia Ave., Los Angeles, CA 90065 CA Lic. 854779, NABCEP Cert. 031806-26 peter.parr...@calsolareng.com Ph 323-258-8883, Mobile 323-839-6108, Fax 323-258-8885 From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Solar Energy Solutions Sent: Monday, April 04, 2011 4:07 PM To: re-wrenches@lists.re-wrenches.org Subject: [RE-wrenches] Xantrex / Schneider recall update Just got off the phone with Schneider Electric, formally Xantrex. They said, "bla bla bla, yada yada yada" and they are hoping our parts will be in by the end of the month. Andrew Koyaanisqatsi President Solar Energy Solutions, Inc. Since 1987, Moving Portland and Beyond to an Environmentally Sustainable Future. 503-238-4502 www.solarenergyoregon.com "Better one's House too little one day than too big all the Year after." ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] Xantrex / Schneider recall update
We received all our parts this week. Step 1 - remove capacitor in photo with pliers. Step 2 - install interposing daughterboard Step 3 (surprise) - install three additional brackets to keep the inverter from jumping off the wall & strengthen the front panel from being blown off? Including paperwork to be filled out for each site requiring signatures from the customer and an unposted envelope to submit to receive reimbursement for the trouble... -Glenn Burt -Original Message- From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Peter Parrish Sent: Friday, April 08, 2011 10:56 AM To: 'RE-wrenches' Subject: Re: [RE-wrenches] Xantrex / Schneider recall update We have had our "delivery date" repeatedly pushed out to 2-3 weeks from my date of inquiry. Our latest ship date is "definitely the week of 4/11-4/15 2011". We'll see. Peter T. Parrish, Ph.D., President California Solar Engineering, Inc. 820 Cynthia Ave., Los Angeles, CA 90065 CA Lic. 854779, NABCEP Cert. 031806-26 peter.parr...@calsolareng.com Ph 323-258-8883, Mobile 323-839-6108, Fax 323-258-8885 From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Solar Energy Solutions Sent: Monday, April 04, 2011 4:07 PM To: re-wrenches@lists.re-wrenches.org Subject: [RE-wrenches] Xantrex / Schneider recall update Just got off the phone with Schneider Electric, formally Xantrex. They said, "bla bla bla, yada yada yada" and they are hoping our parts will be in by the end of the month. Andrew Koyaanisqatsi President Solar Energy Solutions, Inc. Since 1987, Moving Portland and Beyond to an Environmentally Sustainable Future. 503-238-4502 www.solarenergyoregon.com "Better one's House too little one day than too big all the Year after." ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] Xantrex / Schneider recall update
We have had our "delivery date" repeatedly pushed out to 2-3 weeks from my date of inquiry. Our latest ship date is "definitely the week of 4/11-4/15 2011". We'll see. Peter T. Parrish, Ph.D., President California Solar Engineering, Inc. 820 Cynthia Ave., Los Angeles, CA 90065 CA Lic. 854779, NABCEP Cert. 031806-26 peter.parr...@calsolareng.com Ph 323-258-8883, Mobile 323-839-6108, Fax 323-258-8885 From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Solar Energy Solutions Sent: Monday, April 04, 2011 4:07 PM To: re-wrenches@lists.re-wrenches.org Subject: [RE-wrenches] Xantrex / Schneider recall update Just got off the phone with Schneider Electric, formally Xantrex. They said, "bla bla bla, yada yada yada" and they are hoping our parts will be in by the end of the month. Andrew Koyaanisqatsi President Solar Energy Solutions, Inc. Since 1987, Moving Portland and Beyond to an Environmentally Sustainable Future. 503-238-4502 www.solarenergyoregon.com "Better one's House too little one day than too big all the Year after." ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] Xantrex / Schneider recall update
Aw Andrew.. give 'em a break! The parts have to come all the way from China, just like everything else that outfit sells. Bob-O On Apr 4, 2011, at 4:07 PM, Solar Energy Solutions wrote: Just got off the phone with Schneider Electric, formally Xantrex. They said, "bla bla bla, yada yada yada" and they are hoping our parts will be in by the end of the month. Andrew Koyaanisqatsi President Solar Energy Solutions, Inc. Since 1987, Moving Portland and Beyond to an Environmentally Sustainable Future. 503-238-4502 www.solarenergyoregon.com "Better one's House too little one day than too big all the Year after." ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
[RE-wrenches] Xantrex / Schneider recall update
Just got off the phone with Schneider Electric, formally Xantrex. They said, "bla bla bla, yada yada yada" and they are hoping our parts will be in by the end of the month. Andrew Koyaanisqatsi President Solar Energy Solutions, Inc. Since 1987, Moving Portland and Beyond to an Environmentally Sustainable Future. 503-238-4502 www.solarenergyoregon.com "Better one's House too little one day than too big all the Year after."___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
[RE-wrenches] Xantrex/Schneider recall
Waiting for the kits - reimbursement promised. A few years back, we inherited a client with 2 Xantrex Sunties. These got replaced under warranty with the newer ones (that are now subject to recall). Had further problems and replacements. Then had an incident where the cover looked like it had been torn off - client thought it was some weird type of vandalism, but after getting the recall notice, and reviewing the incident, we theorized that it had been a victim of the bad components and had blown off. We think one of the earlier problems had also been caused similarly - there had been a loud bang and smoking with one of the earlier failures. Antony Message: 1 Date: Tue, 8 Mar 2011 15:37:14 -1000 From: "Marco Mangelsdorf" To: "'RE-wrenches'" Subject: [RE-wrenches] Xantrex/Schneider recall Message-ID: <019701cbddfa$855713b0$90053b10$@com> Content-Type: text/plain; charset="us-ascii" Is anyone getting reimbursed from Schneider for the replacement cost for the recalled GT series disaster line? We have yet to get response from them when we pose this question. And has anyone seen one of these buggers smoke or blow off the cover? Thanks, marco -- Antony Tersol Solex / Applied Solar Energy 831-333-1919 ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] Xantrex/Schneider recall
I just got off the phone with those guys today.and apparently the first few folks in line got all the replacement parts they had on hand and they are waiting for the replacements to their original stock of replacement partsI was told that they were hoping to get more parts in the next couple weeks.but they did not have a solid answer time frame wise...at which point they would keep ticking away at their list "Hurry up and wait" those are some dangerous inverters out there! I hope you are near the top of the list! Cheerio Kirpal On Tue, Mar 8, 2011 at 6:04 PM, Mark Frye wrote: > Marco, > > I talked with them via the phone number provided with the recall notice to > get a case number. They want to go around and figure out the exact model of > all the inverter you have out so they can figure out the correct kit to > send, using the attached table. You call them with the info and they send > the kits and the money ($300) per site as I recall (no pun intended). > > Here is the contact that I have: > > Jas Sandhu > Schneider Electric Renewable Energy > Customer Support > Email: re.customerc...@ca.schneider-electric.com > Web: www.schneider-electric.com/renewable-energies > t: (650) 351-8237 / (866) 519-1470 > f: (604) 422-2756 > > Only have one of these puppies in the field, no problems yet. > > Mark Frye > Berkeley Solar Electric Systems > 303 Redbud Way > Nevada City, CA 95959 > (530) 401-8024 > www.berkeleysolar.com > > -Original Message- > From: re-wrenches-boun...@lists.re-wrenches.org > [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Marco > Mangelsdorf > Sent: Tuesday, March 08, 2011 5:37 PM > To: 'RE-wrenches' > Subject: [RE-wrenches] Xantrex/Schneider recall > > Is anyone getting reimbursed from Schneider for the replacement cost for > the > recalled GT series disaster line? > > > > We have yet to get response from them when we pose this question. > > > > And has anyone seen one of these buggers smoke or blow off the cover? > > > > Thanks, > > marco > > > > > ___ > List sponsored by Home Power magazine > > List Address: RE-wrenches@lists.re-wrenches.org > > Options & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out participant bios: > www.members.re-wrenches.org > > > ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] Xantrex/Schneider recall
Marco, I talked with them via the phone number provided with the recall notice to get a case number. They want to go around and figure out the exact model of all the inverter you have out so they can figure out the correct kit to send, using the attached table. You call them with the info and they send the kits and the money ($300) per site as I recall (no pun intended). Here is the contact that I have: Jas Sandhu Schneider Electric Renewable Energy Customer Support Email: re.customerc...@ca.schneider-electric.com Web: www.schneider-electric.com/renewable-energies t: (650) 351-8237 / (866) 519-1470 f: (604) 422-2756 Only have one of these puppies in the field, no problems yet. Mark Frye Berkeley Solar Electric Systems 303 Redbud Way Nevada City, CA 95959 (530) 401-8024 www.berkeleysolar.com -Original Message- From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Marco Mangelsdorf Sent: Tuesday, March 08, 2011 5:37 PM To: 'RE-wrenches' Subject: [RE-wrenches] Xantrex/Schneider recall Is anyone getting reimbursed from Schneider for the replacement cost for the recalled GT series disaster line? We have yet to get response from them when we pose this question. And has anyone seen one of these buggers smoke or blow off the cover? Thanks, marco UL Listing - Product Breakout List - GT Recall.pdf Description: Adobe PDF document ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
[RE-wrenches] Xantrex/Schneider recall
Is anyone getting reimbursed from Schneider for the replacement cost for the recalled GT series disaster line? We have yet to get response from them when we pose this question. And has anyone seen one of these buggers smoke or blow off the cover? Thanks, marco ___ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
