Re: [RE-wrenches] K1-Open Fault on SMA SB
If its broke hope its still in warrantee Good luck On Jun 28, 2016 6:37 AM, "Jason Szumlanski" < ja...@floridasolardesigngroup.com> wrote: > I'm heading out on my first K1-Open fault code on a SMA inverter. Any tips > for diagnostic steps and likely outcome? I'm dreading the call to SMA based > on recent feedback about their customer support. > > > > Jason Szumlanski > > ___ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] K1-Open Fault on SMA SB
Hello Jason,Just a bit late on this one but for what it's worth;I would inquire with the end-user if there was any abnormal AC issues that caused the Inverter to error-out with AC type errors(VAC, FAC) prior to this K1-open error.Many times these abnormalities can then generate a false K1-open error that can lock-up the Inverter.Power Cycling will Not clear the K1-open error once it is locked-in.However using Sunny Data with the Comm. port/PC you can log-in as Installer level and Reset errors to clear the K1-open error(some models of SB's you can use test jumpers on the control board to accomplish this also).You will either get a new K1-open error if there is indeed a bad Grid relay/driver issue or the Inverter will start operating normally!Last year I had a SB3000U with a K1-open that was locked-in;I cleared the error;all ok;no "real" Grid Relay failure.It turned out that the end-user had a back-up Generator and this K1-open error happened when he was performing a Generator exercise routine...The Grid Relays can/do go bad pitted/burned contacts typically or unable to close due to relay mechanical package deformities(heat/cool cycles over time).This is a easy fix however when it is a bad Grid Relay;simply replace(I would do All of them) and good to go.I take that SMA will no longer do Repairs/Support on this SB3300U model just like the SB1800U & SB2500U; their are others that will.Louis, SolarCowboyz Original Message ---- Subject: Re: [RE-wrenches] K1-Open Fault on SMA SB From: Jason Szumlanski <ja...@floridasolardesigngroup.com> Date: Wed, June 29, 2016 1:40 pm To: RE-wrenches <re-wrenches@lists.re-wrenches.org> It's out of warranty. 10 year old SB3300U. Went out today. Everything checked out on the AC and DC side, fuses, etc. Looks like a dead duck. Owner went for a new SB3000TL.Thanks for the feedback everyone! JasonOn Wed, Jun 29, 2016 at 10:00 AM, Peter Giroux <pgir...@mindspring.com> wrote: Jason Fear not, I have had two in the last year and they were fantastic. Sent out new inverters as soon as I sent on the model and serial #'s. K-1 is not usually fixable so they send out new or refurbed units. Apparently it is caused by high voltage on the line side and after X # of times the relay just locks open. Enjoy. peter giroux American Solar - Original Message - From: Jason Szumlanski To: RE-wrenches Sent: Tuesday, June 28, 2016 12:37 PM Subject: [RE-wrenches] K1-Open Fault on SMA SB I'm heading out on my first K1-Open fault code on a SMA inverter. Any tips for diagnostic steps and likely outcome? I'm dreading the call to SMA based on recent feedback about their customer support. Jason Szumlanski ___List sponsored by Redwood AllianceList Address: RE-wrenches@lists.re-wrenches.orgChange listserver email address & settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.orgList-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.htmlList rules & etiquette:www.re-wrenches.org/etiquette.htmCheck out or update participant bios:www.members.re-wrenches.org ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] K1-Open Fault on SMA SB
It's out of warranty. 10 year old SB3300U. Went out today. Everything checked out on the AC and DC side, fuses, etc. Looks like a dead duck. Owner went for a new SB3000TL. Thanks for the feedback everyone! Jason On Wed, Jun 29, 2016 at 10:00 AM, Peter Giroux <pgir...@mindspring.com> wrote: > Jason > > Fear not, I have had two in the last year and they were fantastic. > Sent out new inverters as soon as I sent on the model and serial #'s. K-1 > is not usually fixable so they send out new or refurbed units. > > Apparently it is caused by high voltage on the line side and after X # > of times the relay just locks open. Enjoy. > > peter giroux > American Solar > > - Original Message - > *From:* Jason Szumlanski <ja...@floridasolardesigngroup.com> > *To:* RE-wrenches <re-wrenches@lists.re-wrenches.org> > *Sent:* Tuesday, June 28, 2016 12:37 PM > *Subject:* [RE-wrenches] K1-Open Fault on SMA SB > > I'm heading out on my first K1-Open fault code on a SMA inverter. Any tips > for diagnostic steps and likely outcome? I'm dreading the call to SMA based > on recent feedback about their customer support. > > > > Jason Szumlanski > > -- > > ___ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > ___ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] K1-Open Fault on SMA SB
Jason Fear not, I have had two in the last year and they were fantastic. Sent out new inverters as soon as I sent on the model and serial #'s. K-1 is not usually fixable so they send out new or refurbed units. Apparently it is caused by high voltage on the line side and after X # of times the relay just locks open. Enjoy. peter giroux American Solar - Original Message - From: Jason Szumlanski To: RE-wrenches Sent: Tuesday, June 28, 2016 12:37 PM Subject: [RE-wrenches] K1-Open Fault on SMA SB I'm heading out on my first K1-Open fault code on a SMA inverter. Any tips for diagnostic steps and likely outcome? I'm dreading the call to SMA based on recent feedback about their customer support. Jason Szumlanski -- ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] K1-Open Fault on SMA SB
It's out of warranty, and I need to make the trip anyway because there are no SB3300U replacements, so I have to see what's involved to go with a 3000 TL. I warned the owner it's probably not going to be a simple fix... On Tue, Jun 28, 2016 at 7:00 PM, Corey Shalanski <co...@joule-energy.com> wrote: > Jason, > > Feedback from SMA is that this issue is the result of a "bad batch" of > components from one of their suppliers - seems to be related to one of the > internal relays. We have fielded no less than a dozen of these error codes, > and they have always resulted in an RMA. As Gary pointed out you can likely > arrange for the replacement over the phone and save yourself a trip. > > I still believe SMA has some of the most knowledgable and devoted support > representatives in the industry. Unfortunately, though, I too have noticed > a sharp uptick in time spent waiting to get ahold of someone whenever I > call them. > > -- > Corey Shalanski > Joule Solar > New Orleans, LA > > > Date: Tue, 28 Jun 2016 17:28:27 + >> From: Gary Bassett <g...@hudsonsolar.com> >> To: RE-wrenches <re-wrenches@lists.re-wrenches.org> >> Subject: Re: [RE-wrenches] K1-Open Fault on SMA SB >> >> Jason, save the visit and spend the time on the phone with SMA, everyone >> I?ve been on has resulted in an inverter replacement. SMA has done this >> over the phone and has not required an onsite visit, unless you do not have >> the serial #. >> >> Gary >> > > ___ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] K1-Open Fault on SMA SB
Jason, Feedback from SMA is that this issue is the result of a "bad batch" of components from one of their suppliers - seems to be related to one of the internal relays. We have fielded no less than a dozen of these error codes, and they have always resulted in an RMA. As Gary pointed out you can likely arrange for the replacement over the phone and save yourself a trip. I still believe SMA has some of the most knowledgable and devoted support representatives in the industry. Unfortunately, though, I too have noticed a sharp uptick in time spent waiting to get ahold of someone whenever I call them. -- Corey Shalanski Joule Solar New Orleans, LA Date: Tue, 28 Jun 2016 17:28:27 + > From: Gary Bassett <g...@hudsonsolar.com> > To: RE-wrenches <re-wrenches@lists.re-wrenches.org> > Subject: Re: [RE-wrenches] K1-Open Fault on SMA SB > > Jason, save the visit and spend the time on the phone with SMA, everyone > I?ve been on has resulted in an inverter replacement. SMA has done this > over the phone and has not required an onsite visit, unless you do not have > the serial #. > > Gary > ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
Re: [RE-wrenches] K1-Open Fault on SMA SB
Jason, save the visit and spend the time on the phone with SMA, everyone I’ve been on has resulted in an inverter replacement. SMA has done this over the phone and has not required an onsite visit, unless you do not have the serial #. Gary [cid:55B44DB1-8648-4A44-97C2-50FBD3E2B4BD] Gary Bassett Engineering Manager Hudson Solar 13 Hook Road Rhinebeck, NY T: (866) 452-7652 x113 NABCEP Certified PV Installation Professional HudsonSolar.com From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Jason Szumlanski Sent: Tuesday, June 28, 2016 12:37 PM To: RE-wrenches Subject: [RE-wrenches] K1-Open Fault on SMA SB I'm heading out on my first K1-Open fault code on a SMA inverter. Any tips for diagnostic steps and likely outcome? I'm dreading the call to SMA based on recent feedback about their customer support. Jason Szumlanski ___ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
