As discussed :: Multiple Avaya IVR positions:: Mountainview,CA::::: 12 months contract

[Shilpa SancrosoftUSA]

Hi ,

I am Shilpa. Representing SancroSoft USA Inc., We have  the below  multiple
Avaya IVR positions for different roles*. *
Please check the below positions and forward your profiles to
*shi...@sancrosoftusa.com
*



1.  *IVR Developer (Mountain View)* - IVR design & development, Java,
Nuance Speech recognition, Eclipse IDE, RESTful web services, Avaya Dialog
Designer, Avaya Voice Portal administration, Tomcat administration. Ok to
share resumes of IVR developers with no Avaya experience, as long as they
have experience with IVR applications (Genesys or Intervoice or Cisco or
Nuance) and Eclipse IDE.

2.  *Avaya Reporting Analyst (Mountain View)* - Provide consultation to
business users on call metrics, troubleshooting data issues, Avaya CMS
application configuration and support, Documentation, SQL Query, Avaya
Communication Manager, Good Communication skills

3.  *Senior IVR QA Tester (Mountain View)* - Test Case creation, Manual
Testing, Automated Testing, Scripting, Optional (Contact center / IVR
testing experience, Empirix Hammer

4.  *Infrastructure System Admin (Mountain View)* - Hardware, Server
maintenance, Networking, Windows admin, Linux admin, Virtualization, Load
balancer, Netscalar, basic scripting in python or bash

5.  *Infrastructure Program Manager (Mountain View) *- Program Manager,
Voice / Data / Network Infrastructure, Strong communication skills, vendor
/ supplier management

6.  *Voice User Interface Designer (Mountain View)*






Thanks & Regards

Shilpa
IT Recruiter.

[image: Description: Description: Description: Description: Description:
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 The power of focus

SancroSoft USA INC

4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5686  || Fax: 916-200-0305
E-Mail : *shi...@sancrosoftusa.com*  ||
*www.sancrosoftusa.com* 

We place professionals in contract, contract-to-hire and full-time
employment positions across all IT and Engineering disciplines,

* nationwide *The information contained in this email message is intended
only for the personal and confidential use of the recipient(s) named above.
The message may be privileged and confidential and protected from
disclosure. If the reader of this message is not the intended recipient or
an agent responsible for delivering it to the intended recipient, you are
hereby notified that you have received this document in error and that any
review, dissemination, distribution, copying of this message is strictly
prohibited. If you have received this communication in error, please notify
us immediately by email and delete the original message.

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As discussed :: Multiple Avaya IVR positions:: Mountainview,CA::::: 12 months contract

[Shilpa SancrosoftUSA]

Hi ,

I am Shilpa. Representing SancroSoft USA Inc., We have  the below  multiple
Avaya IVR positions for different roles*. *
Please check the below positions and forward your profiles to
*shi...@sancrosoftusa.com
*



1.  *IVR Developer (Mountain View)* - IVR design & development, Java,
Nuance Speech recognition, Eclipse IDE, RESTful web services, Avaya Dialog
Designer, Avaya Voice Portal administration, Tomcat administration. Ok to
share resumes of IVR developers with no Avaya experience, as long as they
have experience with IVR applications (Genesys or Intervoice or Cisco or
Nuance) and Eclipse IDE.

2.  *Avaya Reporting Analyst (Mountain View)* - Provide consultation to
business users on call metrics, troubleshooting data issues, Avaya CMS
application configuration and support, Documentation, SQL Query, Avaya
Communication Manager, Good Communication skills

3.  *Senior IVR QA Tester (Mountain View)* - Test Case creation, Manual
Testing, Automated Testing, Scripting, Optional (Contact center / IVR
testing experience, Empirix Hammer

4.  *Infrastructure System Admin (Mountain View)* - Hardware, Server
maintenance, Networking, Windows admin, Linux admin, Virtualization, Load
balancer, Netscalar, basic scripting in python or bash

5.  *Infrastructure Program Manager (Mountain View) *- Program Manager,
Voice / Data / Network Infrastructure, Strong communication skills, vendor
/ supplier management

6.  *Voice User Interface Designer (Mountain View)*






Thanks & Regards

Shilpa
IT Recruiter.

[image: Description: Description: Description: Description: Description:
Description: Description: Description: Description:
cid:image001.jpg@01CD14F0.B169F430] [image: Description: Description:
Description: Description: Description: Description: Description:
Description: Description: cid:image002.jpg@01CD14F0.B169F430]

 The power of focus

SancroSoft USA INC

4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628
Phone : 916-671-5686  || Fax: 916-200-0305
E-Mail : *shi...@sancrosoftusa.com*  ||
*www.sancrosoftusa.com* 

We place professionals in contract, contract-to-hire and full-time
employment positions across all IT and Engineering disciplines,

* nationwide *The information contained in this email message is intended
only for the personal and confidential use of the recipient(s) named above.
The message may be privileged and confidential and protected from
disclosure. If the reader of this message is not the intended recipient or
an agent responsible for delivering it to the intended recipient, you are
hereby notified that you have received this document in error and that any
review, dissemination, distribution, copying of this message is strictly
prohibited. If you have received this communication in error, please notify
us immediately by email and delete the original message.

-- 
You received this message because you are subscribed to the Google Groups 
"REQSRESUMES" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to reqsresumes+unsubscr...@googlegroups.com.
To post to this group, send email to reqsresumes@googlegroups.com.
Visit this group at http://groups.google.com/group/reqsresumes.
For more options, visit https://groups.google.com/groups/opt_out.

As discussed :: Multiple Avaya IVR positions:: Mountainview,CA::::: 12+ months contract

[Shilpa SancrosoftUSA]

Hi ,

I am Shilpa. Representing SancroSoft USA Inc., We have  the below  multiple
Avaya IVR positions for different roles*. *
Please check the below positions and forward your profiles to
*shi...@sancrosoftusa.com
.*

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :
1.Avaya Contact Center specialist:-

Location: - Mountain view, California

Duration: 12- 36 months

No of Resources = 1

*JOB DESCRIPTION:*

· Addition of new contact center agents

· Development of design templates for new call deployments
including but not limited to Avaya automatic call distribution
configurations, call flow templates, testing checklists etc

· Gather requirements from business teams who want to expand
current call center or build ne call centers

· Write call flow documentation based on these business requirements

· Document existing call flows. VDNs  (Virtual Directory Number)
Vectors, CMS (Call Management Server) reports etc.

· Create initial configuration of CMS for new deployments

· Proactively check system health and capacity

· Monitor stability and performance of systems

· Work alongside customer tech lead to deliver system
implementation and projects

· Support Avaya Voice portal, call recording systems and Workforce
Management system.
2.Speech IVR Developer

Location: - Mountain view, California

Duration: 12- 36 months

No of Resources = 1

JOB DESCRIPTION:

· Minimum 3 years of IVR development experience using Avaya Dialog
Designer and Nuance speech recognition.

· Experience in gathering IVR requirements and creating voice user
interface designs

· Experience in developing and tuning speech grammar

· Working knowledge of java, Web development and tomcat
administration

· Knowledge about administration of Avaya VPMS


3.Verint Workforce management system admin

Location: - Mountain view, California

Duration: 12- 36 months

No of Resources = 1

Involves technical work concerning detection of service interruptions and
quick restoration of service from a wide array of networks, infrastructure
and application failures around WFM. Expertise in using and improving
monitoring framework (alert console, alarms, NOC procedures); Familiar with
Verint Application infrastructure and WFM application life cycles,
procurement/changes/ upgrades/ backup/ restore;  Collaborates with
customers and internal peer groups, processes general incidents and service
requests diligently and efficiently; Develops and promotes a knowledgebase
of tips, tricks and playbooks.


4.Avaya NOC operation specialist:-

· Location: - Mountain view, California

· Duration: 12- 36 months

· No of Resources = 1

· Intense technical skills in Network operation center (NOC)
troubleshooting and problem resolution

· - Facilitation of hangouts during outages to task responders,
communicate with outages often on

· hourly basis, restore service, follow through RCA and postmortems
for service improvements

· - Collaborate real time with carriers, product vendors,
customers, and internal stakeholders to

· scope, prioritize and resolve problems and issues

· - Must have deep skills in technologies used in Contact Center:
Avaya, Call metrics reporting

· and call recording solutions and quick learner to embrace new
technologies

· - Certifications preferred

· - 10+ years’ experience, at least five in similar role in contact
center.

· - Good Networking and OS skills needed, and

· - Knowledge on SIP preferred
5.Voice Infrastructure specialist. :-

Location: - Mountain view, California

Duration: 12- 36 months

No of Resources = 1

Job Description:

· Provide tier III steady state support for Avaya voice systems and
infrastructure.

· Experience with Avaya call center skills such as vectoring and
VDNs.

· Engineering Graduate with Good communication Skills

·  Avaya certified

·  Hands on experience on S87xx server Voice mail system.

· Hands on experience in supporting Avaya PBX hub and gateway
systems such as s8700 media servers, g700 and g450 media gateways with LSP
& ESS configuration.

· Good on creating of Extension, Trunks, Coverage path and Hunt
groups.

· Knowledge on MACD and basic Trouble shooting must in, VDN,VEC,
call Routing

· Hands on experience in backups, Upgrades of Hardware and
Firmware, integration with Non Avaya products




Thanks & Regards

Shilpa
IT Recruiter.

[image: Description: Description: Description: Description: Description:
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Description: Description: Description: Description: Description:
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 The power of focus

SancroSo