[ADMIN] Re: [rt-users] Wolfgang Fuertbauer is out of the office.
Wolfgang Fuertbauer has been unsubscribed from rt-users. Please feel free to resubscribe when you're sure your vacation mailer won't send mail to public mailinglists. Jesse On Fri, Jun 23, 2006 at 12:31:31AM +0200, [EMAIL PROTECTED] wrote: Ich werde ab 23.06.2006 nicht im Büro sein. Ich kehre zurück am 26.06.2006. Please call IT-Helpdesk: +43 7665 8123 333 or email to: [EMAIL PROTECTED] Best regards -- (e-Mail: [EMAIL PROTECTED]) EBEWE Pharma Mondseestrasse 11 4866 Unterach, Austria Tel +43 7665 8123 0* Fax +43 7665 8123 11 http://www.ebewe.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Patching RedHat breaks RT
Thanks, that got it! -dkk -Original Message- From: Ruslan Zakirov [mailto:[EMAIL PROTECTED] Sent: Thursday, June 22, 2006 9:11 PM To: Kemp, Darren Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Patching RedHat breaks RT On 6/23/06, Kemp, Darren [EMAIL PROTECTED] wrote: I recently patched my RT server to the latest levels (it is redhat ES 4) (yah I know, bad idea) Unfortunately this horribly broke my RT install. I have managed to fix and update most of the modules and issues I have encountered, but this last one is puzzling, I can no longer get mail to go through rt-mailgate. Rebuild Log::Dispatch from sources, don't forget to run test suite. Also, read http://wiki.bestpractical.com/index.cgi?NoConnectionToSyslog From sendmail the error appears as so: Jun 22 16:24:40 sauron sendmail[3436]: k5MKOeFT003435: to=|/etc/smrsh/rt-mailgate --queue 'operations' --action comment --url http://foo.bar.com/;, ctladdr=[EMAIL PROTECTED] (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30574, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL I tried a manual send with debug on and recieved the following: [EMAIL PROTECTED] dkemp]# /usr/local/rt/bin/rt-mailgate --queue operations --action correspond --debug --url=http://foo.bar.com ./testmsg Connecting to http://foo.bar.com/REST/1.0/NoAuth/mail-gateway at /usr/local/rt/bin/rt-mailgate line 99, chunk 1. no connection to syslog available - _PATH_LOG not available in syslog.h at /usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm line 77 Stack: [/usr/local/lib/perl5/5.8.7/Carp.pm:269] [/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:412] [/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:241] [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm:77] [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Output.pm:41] [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:95] [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:74] [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:22] [/usr/local/rt/lib/RT/I18N.pm:410] [/usr/local/rt/lib/RT/I18N.pm:367] [/usr/local/rt/lib/RT/I18N.pm:190] [/usr/local/rt/lib/RT/EmailParser.pm:266] [/usr/local/rt/lib/RT/EmailParser.pm:237] [/usr/local/rt/lib/RT/EmailParser.pm:176] [/usr/local/rt/lib/RT/EmailParser.pm:136] [/usr/local/rt/lib/RT/Interface/Email.pm:515] [/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:59] RT server error. The RT server which handled your email did not behave as expected. It said: no connection to syslog available - _PATH_LOG not available in syslog.h at /usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm line 77 Stack: [/usr/local/lib/perl5/5.8.7/Carp.pm:269] [/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:412] [/usr/local/lib/perl5/5.8.7/i686-linux/Sys/Syslog.pm:241] [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Syslog.pm:77] [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch/Output.pm:41] [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:95] [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:74] [/usr/local/lib/perl5/site_perl/5.8.7/Log/Dispatch.pm:22] [/usr/local/rt/lib/RT/I18N.pm:410] [/usr/local/rt/lib/RT/I18N.pm:367] [/usr/local/rt/lib/RT/I18N.pm:190] [/usr/local/rt/lib/RT/EmailParser.pm:266] [/usr/local/rt/lib/RT/EmailParser.pm:237] [/usr/local/rt/lib/RT/EmailParser.pm:176] [/usr/local/rt/lib/RT/EmailParser.pm:136] [/usr/local/rt/lib/RT/Interface/Email.pm:515] [/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:59] Google has come up short on tihs issue except for some solaris specific bugs way back in perl 5.8.0 I have tried to force a reinstall of Sys::Syslog but it did not help. Anyone who has any insight to this issue, please let me know. -dkk version information: Sendmail 8.12.11.20060308/8.12.11; Perl v5.8.7 under linux Apache::Session v1.81; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::MySQL v1.00; Apache::Session::MySQL v1.01; Apache::Session::Serialize::Storable v1.00; Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL v1.04; AutoLoader v5.60; base v2.07; Benchmark v1.07; bytes v1.02; Cache::Simple::TimedExpiry v0.23; capitalization v0.03; Carp v1.04; CGI v3.20; CGI::Cookie v1.27; CGI::Fast v1.07; CGI::Util v1.5; Class::Container v0.12; Class::Data::Inheritable v0.04; Class::ReturnValue v0.53; Clone v0.20; constant v1.05; Cwd v3.18; Data::Dumper v2.121_04; DBD::mysql v3.0002; DBI v1.51; DBIx::SearchBuilder v1.43; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.13; Devel::StackTraceFrame v0.6; Devel::Symdump v2.0601; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.05; Encode v2.18; Encode::Alias v2.06; Encode::Config v2.03; Encode::Encoding v2.04;
[rt-users] regex help
I am trying to get a specific regex for extract custom fields and wondering if someone can help me. what i am trying to get is the xxx out of "Name : xx" where the end of the line can be \n or br or br / or br/ can someone please help with the regex for this ? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] regex help
Hello! On 6/23/06, Justin Lim [EMAIL PROTECTED] wrote: what i am trying to get is the xxx out of Name : xx where the end of the line can be \n or br or br / or br/ m/Name:\s*([^]*)(?:br\s*\/?)?$/ Might work. =] --j, who likes a good regex. -- Jim Meyer, Geek at Large[EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] migration from rt2 to rt3
Hi, We are trying to migrate rt2 to rt3 using mysql. The size of the database is 100 Mb with 3500 tickets. It took 45 min to migrate to rt3 (mysql 5). Anybody has similar experience of the time it took. Ultimately we would like to migrate the main database of size 6 GB. At this ratio it might take more than 24 hours to migrate. We have 4GB memory in the import server. Any clues to speed up the process! Do I have to modify the database parameters before migrate! My-huge.conf: key_buffer = 384M max_allowed_packet = 128M table_cache = 512 sort_buffer_size = 2M read_buffer_size = 2M read_rnd_buffer_size = 8M myisam_sort_buffer_size = 64M thread_cache = 8 query_cache_size = 32M ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Regular Expressions for Custom Field Validation in RT 3.6.0
Hi Everyone,
Once I was told where Custom Field Validation is maintained
in RT 3.6.0, I thought I make this small contribution to RT 3.6.0. The
following code snippet contains several useful regexp validations. Two of these
are provided with RT 3.6.0 (Mandatory, Digits), the new additions are as
follows:
DateMMDD Date in
-MM-DD or /MM/DD format
DateMMDD Date in
MM-DD- or MM/DD/ format
DateDDMM Date in
DD-MM- or DD/MM/ format
Float Floating Point
Numbers
Email Email address
format
IPAddress IP Address
format
USZipCode5 US 5 digit
Zip Code
UZZipCode9 US 9 digit
Zip Code
USZipCode5or9 US Zip
Code (either 5 digit or 9 digit)
USTelephone US Telephone
Numbers
RowRackHeight Something
used by us locally for locating equipment in out data center; Row #, Rack
#, and Unit Height # in Rack.
I hope you find this information useful. Also, if folks have
additional regular expressions they should contribute them to this forum so
they can be shared with everybody.
Take care!
Nick
The following module contains the Custom Field Validation
definitions for RT 3.6.0:
/opt/rt3/share/html/Admin/CustomFields/Modify.html
The following code begins at line 82; I removed the regexp
for Years and added new code beginning at line 89:
/Widgets/ComboBox,
Name =
'Pattern',
Default =
$CustomFieldObj-Pattern,
Size = 50,
Values = [
'(?#Mandatory).',
'(?#Digits)^[\d.]+$',
'(?#Float)^(\+|-)?([0-9]+\.?[0-9]*|\.[0-9]+)([eE](\+|-)?[0-9]+)?',
'(?#DateMMDD)^(19|20)\d\d([-
/.])(0[1-9]|1[012])\2(0[1-9]|[12][0-9]|3[01])$',
'(?#DateMMDD)^(0[1-9]|1[012])[- /.](0[1-9]|[12][0-9]|3[01])[-
/.](19|20)\d\d',
'(?#DateDDMM)^(0[1-9]|[12][0-9]|3[01])[- /.](0[1-9]|1[012])[-
/.](19|20)\d\d',
'(?#Email)[EMAIL PROTECTED]',
'(?#IPAddress)^((25[0-5]|2[0-4][0-9]|1[0-9][0-9]|[1-9][0-9]|[0-9])\.){3}(25[0-5]|2[0-4][0-9]|1[0-9][0-9]|[1-9][0-9]|[0-9])$',
'(?#USZipCode5)^\d{5}$',
'(?#USZipCode9)^\d{5}-\d{4}$',
'(?#USZipCode5or9)^\d{5}(-?\d{4})?$',
'(?#USTelephone)^1?\s*-?\s*(\d{3}|\(\s*\d{3}\s*\))\s*-?\s*\d{3}\s*-?\s*\d{4}$',
'(?#RowRackHeight)^\d{2}-\d{2}-\d{2}$',
'',
],
-
Nick
Metrowsky
Consulting
System Administrator
303-684-4785
Office
303-684-4100
Fax
[EMAIL PROTECTED]
DigitalGlobe
, An Imaging and Information Company
http://www.digitalglobe.com
-
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Re: [rt-users] Patching RedHat breaks RT
Patching Redhat (EL4) broke our system too. Searches weren't working and email correspondence wasn't being sent out. I followed the advice of someone else who had a similar error message to the one I got when searching for tickets. subject: sent on 5/22/2006 Re: [rt-users] RT::Interface::Web::QueryBuilder::Tree at /usr/local/rt3/share/html/Search/Build.html line 288 error #This is what I did to fix it (force updated the perl Scalar::Util module with CPAN) perl -MCPAN -e shell cpan force install Scalar::Util #then restarted apache service httpd restart Things seem OK now. -- Mike Patterson Systems Manager UC Berkeley Extension ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Shredder CLI Question
Sorry, v04. Mathew Snyder Systems Administrator Network+ ServerVault TechOps Ruslan Zakirov wrote: RT/Shredder versions? On 6/23/06, Mathew Snyder [EMAIL PROTECTED] wrote: I'm trying to test out the removal of deleted tickets using the rtx-shredder CLI method. I've been entering it nearly verbatim from the RTx::Shredder page on CPAN (ie, rtx-shredder --force --plugin 'Tickets=queue,CustomerCare;status,deleted'). However, nothing is being done. I don't know where the log file for mysql is aside from /var/log/mysqld.log. But that doesn't provide any useful information. I'm wondering if Im supposed to provide the password for the rt3 database somewhere. Any help would be appreciated. -- Mathew Snyder Systems Administrator Network+ ServerVault TechOps ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
