Re: [rt-users] Custom Fields question?
On Thu, Jun 29, 2006 at 10:45:39PM -0700, Zhiming Liu wrote: > Hi Todd, > > Thanks for your email. Can you tell me a little more > the component? Is there any contribution code that I > can find on wiki website? Do you know how to create callbacks? /Elements/ShowCustomFields and /Elements/EditCustomField have callbacks that let you set the name of the component for Show/Edit of a given CF. So you create a callback that sets the name, and then you create the component that handles display/edit. I have a callback that you can use as an example: local/html/Callbacks/todd/Elements/EditCustomField/EditComponentName: === <%INIT> return unless $CustomField; my $Comp = $CustomField->Name; $Comp =~ s/\W/_/g; $Comp = $m->callers(1)->dir_path . "/CustomFields/EditCF_$Comp"; $$Name = $m->comp_exists($Comp.$CustomField->id) ? $Comp.$CustomField->id : $m->comp_exists($Comp) ? $Comp : $$Name ; <%ARGS> $Name $CustomField => undef $Object => undef< /%ARGS> === > > I have posted another question about how to Show > Tickets in the group only, not cross groups. Do you > have any ideas about this? Thanks again, Zhiming. > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] How to setup RT users and groups?
Zhiming Liu escreveu: > Hi, How to setup RT users and groups that users can > only ShowTicket in their own group. Group users can > see the tickets, other group users can't. Thanks for > help, Zhiming. > Hi, You can create as many queues as you as there are groups and turn on "SeeQueue" and "ShowTicket" for each one related to each group. Ex. There are the A, B and C groups. I create the A_Queue, B_Queue and C_Queue, and then on turn on the SeeQueue, ShowTicket, etc permission on A_Queue to A group and so on... I think it's not possible to make this kind of access control within the same queue... Am I mistaken? -- Gilmar Santos Jr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Custom Fields question?
Hi Todd, Thanks for your email. Can you tell me a little more the component? Is there any contribution code that I can find on wiki website? I have posted another question about how to Show Tickets in the group only, not cross groups. Do you have any ideas about this? Thanks again, Zhiming. --- Todd Chapman <[EMAIL PROTECTED]> wrote: > On Thu, Jun 29, 2006 at 02:38:07PM -0700, Zhiming > Liu wrote: > > Hi, How could I create a Custom Field for Tickets > that > > its value is directly correlated to user group? > > Thanks, Zhiming. > > > > That is a feature that will be in 3.8. For 3.6 there > are > callbacks that will let you control the Display/Edit > of > any custom field, so you could write a component > that > will do what you want. > > -Todd > __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Custom Fields question?
On Thu, Jun 29, 2006 at 02:38:07PM -0700, Zhiming Liu wrote: > Hi, How could I create a Custom Field for Tickets that > its value is directly correlated to user group? > Thanks, Zhiming. > That is a feature that will be in 3.8. For 3.6 there are callbacks that will let you control the Display/Edit of any custom field, so you could write a component that will do what you want. -Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] How to setup RT users and groups?
Hi, How to setup RT users and groups that users can only ShowTicket in their own group. Group users can see the tickets, other group users can't. Thanks for help, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Apache2::RequestRec missing?
I'm attempting to install/config a new installation of RT 3.6.0 and
have hit a roadblock. I went through the install of all the perl mods
and 'make testdeps' showed: "Everything was found."
I config'd apache as instructed also but when I start apache and go to
the url I get:
[Thu Jun 29 16:47:30 2006] [notice] Apache/2.0.58 (Unix)
mod_perl/2.0.2 Perl/v5.8.5 configured -- resuming normal operations
[Thu Jun 29 16:47:41 2006] [error] [client 127.0.0.1] Can't locate
object method "content_type" via package "Apache2::RequestRec" at
/opt/pkg/rt-3.6.0/bin/webmux.pl line 109.\n
The important section of webmux.pl is:
103:sub handler {
104:($r) = @_;
105:
106:local $SIG{__WARN__};
107:local $SIG{__DIE__};
108:
109:if ($r->content_type =~ m/^httpd\b.*\bdirectory/i) {
110:use File::Spec::Unix;
111:# Our DirectoryIndex is always index.html, regardless of
httpd settings
112:$r->filename( File::Spec::Unix->catfile( $r->filename,
'index.html' ) );
113:}
114:#elsif (defined( $r->content_type )) {
115:#$r->content_type !~ m!(^text/|\bxml\b)!i or return -1;
116:#}
The important section of httpd.conf is:
NameVirtualHost *:81
ServerName some.cool.tld
DocumentRoot /opt/pkg/rt-3.6.0/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/pkg/rt-3.6.0/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
Any ideas? I tried adding 'PerlModule Apache2::RequestRec' to the
httpd.conf but then I got blank pages.
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[rt-users] Requestor field not being set for priv user
Hi With RT 3.4.5 when logged in as a privileged user if we change the requesters email address to be someone other than the user who is logged in the ticket gets created with no requester assigned to the ticket. Consequently the person for whom you are creating the ticket does not get any email notification. If a non privileged user does the same thing, teh request field get filled and the requester is notified, but the GUI reports back an error that the logged in user does not have permission to view the ticket. This I understand and can fic with permissions but I do not understand why the privilege user can not create a ticket for on behalf of somene else. Any ideas? Steve McDonald ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Custom Fields question?
Hi, How could I create a Custom Field for Tickets that its value is directly correlated to user group? Thanks, Zhiming. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] CF feature suggestion
On Thu, Jun 29, 2006 at 01:59:44PM -0700, Lesley Evensen wrote: > To whom it may concern, > I have looked in the RT wiki, which has information I could use to > code this feature (by overlays and/or ?); I didn't find a reference to what > I am asking about in Google, but I am probably not the first to suggest it. > Here is the idea: I added a custom field called 'Assigned to' for tickets > s.t. in additionto Owner and Requestor, the ticket is 'Assigned to' someone > (a User) to work on. > I typed in the select-from values for this custom field but would have > liked to have a dropdown (as there is for Owner for instance) so that 1) RT > 'knows' these are valid User names and they correlate to core data and 2) I > don't have to typethem again. > Do you think this is a reasonable addition, not just for our particular site > but RT in general? That will be in 3.8, and 3.6 if I get around to back-porting it. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] CF feature suggestion
To whom it may concern, I have looked in the RT wiki, which has information I could use to code this feature (by overlays and/or ?); I didn't find a reference to what I am asking about in Google, but I am probably not the first to suggest it. Here is the idea: I added a custom field called 'Assigned to' for tickets s.t. in additionto Owner and Requestor, the ticket is 'Assigned to' someone (a User) to work on. I typed in the select-from values for this custom field but would have liked to have a dropdown (as there is for Owner for instance) so that 1) RT 'knows' these are valid User names and they correlate to core data and 2) I don't have to typethem again. Do you think this is a reasonable addition, not just for our particular site but RT in general? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] CF UI feature request
To whom it may concern, have checked RT wiki, and google which has information I could use to probablycode this feature (using overlays and/or ?) Here is the idea: I added a custom field called 'Assigned to'for tickets; in additionto Owner and Requestor, the ticket can be 'Assigned to' someone (a User). I typedin the select-from values for this custom field but would have liked to havea dropdown (as there is for Owner for instance) so that 1) RT 'knows' theseare valid Users and they correlate to core data and 2) I don't have to typethem again.Do you think this is a reasonable addition, not just for our site but RT ingeneral?Thank you.L. Evensenps, sorry for the previous email with wrong name!___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Re: You're almost there!
David, Try the hostname command to fix that error. Ie: #hostname rt3.domain.local Or edit your /etc/hosts file and add a line that looks like: 127.0.0.1 localhost.localdomain localhost rt36.nem.local Rt36.nem.local is my own local domain name for my rt3.6 box. So use whatever your own local domain name. Then try starting Apache and see if that works. -Don -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of J. David Boyd Sent: Thursday, June 29, 2006 3:23 PM To: [EMAIL PROTECTED] Subject: [rt-users] Re: You're almost there! Todd Chapman wrote: > On Thu, Jun 29, 2006 at 02:47:04PM -0400, J. David Boyd wrote: >> I've installed RT3 on Mandriva LE 2005. (The latest build from the >> bestpractical site) >> >> I've read the docs for how to setup Apache with RT3, but, unfortunately, >> I know less about Apache than I do about ancient Babylonian salad recipes. >> >> I've tried (pound, hammer, saw, wrench) every variation of the examples, >> but I get nowhere. >> >> Does any Mandriva guru out there know just what to change so that I can >> get RT3 running from the default install locations? >> > > The answer is in the README file. > > -Todd > ___ Every time I try the settings from the README file, I get an error: Starting httpd2: httpd2: Could not determine the server's fully qualified domain name, using 127.0.0.1 for ServerName I've changed the pertinent parts of the settings to be my machine, and placed it into my httpd2.conf, but I get nowhere. Dave > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Re: You're almost there!
Todd Chapman wrote: > On Thu, Jun 29, 2006 at 02:47:04PM -0400, J. David Boyd wrote: >> I've installed RT3 on Mandriva LE 2005. (The latest build from the >> bestpractical site) >> >> I've read the docs for how to setup Apache with RT3, but, unfortunately, >> I know less about Apache than I do about ancient Babylonian salad recipes. >> >> I've tried (pound, hammer, saw, wrench) every variation of the examples, >> but I get nowhere. >> >> Does any Mandriva guru out there know just what to change so that I can >> get RT3 running from the default install locations? >> > > The answer is in the README file. > > -Todd > ___ Every time I try the settings from the README file, I get an error: Starting httpd2: httpd2: Could not determine the server's fully qualified domain name, using 127.0.0.1 for ServerName I've changed the pertinent parts of the settings to be my machine, and placed it into my httpd2.conf, but I get nowhere. Dave > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] You're almost there!
On Thu, Jun 29, 2006 at 02:47:04PM -0400, J. David Boyd wrote: > I've installed RT3 on Mandriva LE 2005. (The latest build from the > bestpractical site) > > I've read the docs for how to setup Apache with RT3, but, unfortunately, > I know less about Apache than I do about ancient Babylonian salad recipes. > > I've tried (pound, hammer, saw, wrench) every variation of the examples, > but I get nowhere. > > Does any Mandriva guru out there know just what to change so that I can > get RT3 running from the default install locations? > The answer is in the README file. -Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] You're almost there!
I've installed RT3 on Mandriva LE 2005. (The latest build from the bestpractical site) I've read the docs for how to setup Apache with RT3, but, unfortunately, I know less about Apache than I do about ancient Babylonian salad recipes. I've tried (pound, hammer, saw, wrench) every variation of the examples, but I get nowhere. Does any Mandriva guru out there know just what to change so that I can get RT3 running from the default install locations? TIA, Dave in Largo, FL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RT-3.6.0 + apacke-1.3 + mod_fastcgi-2.4.2
I have RT setup on a CentOs 4 box with Apache-1.3 and mod_fastcgi and when I try to load the web interface it takes a few minutes before returning a 500 error. I put an ErrorLog directive in the RT virtual host section and here are the contents of that file for a single request. [Thu Jun 29 14:26:16 2006] [error] [client 1.2.3.4] FastCGI: comm with server "/path/to/rt/bin/ mason_handler.fcgi" aborted: idle timeout (120 sec) [Thu Jun 29 14:26:16 2006] [error] [client 1.2.3.4] FastCGI: incomplete headers (0 bytes) received from server "/path/to/rt/bin/mason_handler.fcgi" [Thu Jun 29 14:26:19 2006] [error] [client 1.2.3.4] FastCGI: comm with server "/path/to/rt/bin/ mason_handler.fcgi" aborted: idle timeout (120 sec) [Thu Jun 29 14:26:19 2006] [error] [client 1.2.3.4] FastCGI: incomplete headers (0 bytes) received from server "/path/to/rt/bin/mason_handler.fcgi" [Thu Jun 29 14:26:29 2006] [error] [client 1.2.3.4] FastCGI: comm with server "/path/to/rt/bin/ mason_handler.fcgi" aborted: idle timeout (120 sec) [Thu Jun 29 14:26:29 2006] [error] [client 1.2.3.4] FastCGI: incomplete headers (0 bytes) received from server "/path/to/rt/bin/mason_handler.fcgi" [Thu Jun 29 14:28:16 2006] [error] [client 1.2.3.4] FastCGI: comm with server "/path/to/rt/bin/ mason_handler.fcgi" aborted: idle timeout (120 sec) [Thu Jun 29 14:28:16 2006] [error] [client 1.2.3.4] FastCGI: incomplete headers (0 bytes) received from server "/path/to/rt/bin/mason_handler.fcgi" [Thu Jun 29 14:28:19 2006] [error] [client 1.2.3.4] FastCGI: comm with server "/path/to/rt/bin/ mason_handler.fcgi" aborted: idle timeout (120 sec) [Thu Jun 29 14:28:19 2006] [error] [client 1.2.3.4] FastCGI: incomplete headers (0 bytes) received from server "/path/to/rt/bin/mason_handler.fcgi" [Thu Jun 29 14:28:29 2006] [error] [client 1.2.3.4] FastCGI: comm with server "/path/to/rt/bin/ mason_handler.fcgi" aborted: idle timeout (120 sec) [Thu Jun 29 14:28:29 2006] [error] [client 1.2.3.4] FastCGI: incomplete headers (0 bytes) received from server "/path/to/rt/bin/mason_handler.fcgi" What may I do to try to find out what is causing this error? Justin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Importing data to RTFM from other sources
I'm new to RT and RTFM but I'm convinced that this is the perfect tool for our IT department! Both modules are installed and working and now I want to start populating a knowledgebase in RTFM. I would like to reformat our existing variety of articles into a format that could be imported into RTFM as a starting point. Does anyone have any hints or a roadmap for populating the RTFM from external sources? Thanks Dan DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. Dan Lamers (E-mail).vcf Description: Binary data ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[fsck.com #7646] Re: [rt-users] Combobox and href="#"
Todd Chapman wrote: On Thu, Jun 29, 2006 at 11:44:39AM -0400, Timothy Smith wrote: The combobox custom field type in 3.6.0 is a great idea and I'd love to be able to put it to use. Unfortunately, clicking on the drop-down arrow makes the browser scroll to the top of the page, which destroys the user experience. Does anybody have a way to overcome this? The same happends with the calendar pop-up. :( I know I made sure this didn't waaay back in the 3.5-TESTING branch. But looking at the revision log of html/NoAuth/js/util.js, r4068 broke it. http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=4068 When you use the onclick handler set via an attribute, returning false will stop the event propagation (and hence moving to the top of the page for hrefs="#"). When attaching events via other means, you need to explicitly call the browser-specific method to stop the event from propagating. The easiest way to fix this is by far to switch back to using the onclick attribute. I don't see how the r4068 improved browser compatibility anyway. Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Example.com In Subject Line
RT_SiteConfig.pm On Wed, Jun 28, 2006 at 09:07:50PM -0400, Phillip Jackson wrote: > This is an elementary question, but after a trip through dependency hell > today and freak Sendmail woes, I'm spent. > > Where do I change the variables that control the subject line? I'm under the > impression I stomped out all instances of "example.com". > > Regards, > Phil Jackson > > -- > Phillip C. Jackson > Chief Technology Officer > Chesapeake Medical Imaging > > Tel. 443-716-0410 > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Combobox and href="#"
On Thu, Jun 29, 2006 at 11:44:39AM -0400, Timothy Smith wrote: > The combobox custom field type in 3.6.0 is a great idea and I'd love to be > able to put it to use. Unfortunately, clicking on the drop-down arrow makes > the browser scroll to the top of the page, which destroys the user > experience. Does anybody have a way to overcome this? > The same happends with the calendar pop-up. :( ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Combobox and href="#"
The combobox custom field type in 3.6.0 is a great idea and I'd love to be able to put it to use. Unfortunately, clicking on the drop-down arrow makes the browser scroll to the top of the page, which destroys the user experience. Does anybody have a way to overcome this? Thanks, Tim Smith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Requestors field is not being set when logged in as privileged user
Hi With RT 3.4.5 when logged in as a privileged user if we change the requestors' email address to be someone other than the user who is logged in the ticket gets created with no requestor assigned to the ticket. Consequently the person for whom you are creating the ticket does not get any email notification. If a non privileged user does the same thing, the requestor field gets filled and the requester is notified, but the GUI reports back an error that the logged in user does not have permission to view the ticket. This I understand and can fix (if I ever want a non-priv user to send a request on someone elses behalf) but I do not understand why the privileged user can not create a ticket for on behalf of somene else. They can change the requestor field later by going to the ticket->people link and setting the requestor, but the requestor is not being set when the ticket is initially created when logged in as a privileged user. Any ideas? Thanks Steve McDonald ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] What's new in RT 3.6.0 ?
Have a look at the release notes sent out along with the release. http://lists.bestpractical.com -> RT Announce -> Archives On Thu, Jun 29, 2006 at 09:20:08AM -0300, Dario Luis Coneglian Oliveros wrote: > Hi there, > I've been trying to find documentation of all features that were added > into RT 3.6.0, but had no success at all. > Could anyone please help me out ? > Thanks, > Dário > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] "N" newest unowned tickets
Hello!How can I customize '"N" newest unowned tickets' to add an 'Take' field with empty table header and Take action (as it by default). When using 'NEWLINE' at 'Add Columns:', I get empty field and content of 'Title:' field as table header. I cannot add action with action name, only with Ticket field name. P.S. Web interface only, not with SQL.-- Alexandr Ciornii, http://chorny.net ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Rtx-Statistics & RT3.4.1 - doesnt update html page
Thanks Kelly, Yes, I did restart apache, and I also found out that RT stats IS working properly, but it simply did not update the side bar. If I goto http://rt.x./RTx/Statistics/index.html I can access it just fine. I will edit the sidebar and simply add in that link. Thanks for the response! -Don From: Kelly F. Hickel [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 28, 2006 1:14 PM To: Don McCallum; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Rtx-Statistics & RT3.4.1 - doesnt update html page From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Don McCallum Sent: Wednesday, June 28, 2006 11:31 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Rtx-Statistics & RT3.4.1 - doesnt update html page Hello All, I am trying to install RTx-Statistics on my RT3.4.1 box. The machine was recently upgraded from Rt3.0.(something) to RT3.4.1 with the proper database schema updates. Everything is running great. The way we performed the upgrade was to remove Apache and the previous version of RT, install the new RT and perform the schema updates. Everything is running GREAT. Now I am attempting to install RTx-Statistics 0.1.8 using this procedure: cut #Perl Makefile.PL Using RT configurations from /opt/rt3/lib/RT.pm: ./html => /opt/rt3/share/html ./lib => /opt/rt3/local/lib kfh: in RTx.pm sub RTx Writing Makefile for RTx::Statistics # make install Writing /usr/local/lib/perl5/site_perl/5.8.8/i686-linux/auto/RTx/Statistics/.packlist Appending installation info to /usr/local/lib/perl5/5.8.8/i686-linux/perllocal.pod # /etc/rc.d/init.d/httpd restart cut That all looks good to me, the /opt/rt3 is correct and we are using site_perl5.8.8 But when I log into RT, I do not get the statistics side bar. Am I missing something obvious – like having to manually add it into the page or something? [Kelly F. Hickel] Hmm. Did you restart httpd? Oh, and I have also tried to simply un-tar the distribution subdirectories into /opt/rt3/ and /opt/rt3/share (this worked in my old version 3.0.x). [Kelly F. Hickel] Ohh, don’t do THAT. You should “undo” that if you haven’t already….. Thanks in advance! -Don McCallum [Kelly F. Hickel] -Kelly ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] What's new in RT 3.6.0 ?
>>> Dario Luis Coneglian Oliveros <[EMAIL PROTECTED]> 06/29/06 8:20 AM >>> > I've been trying to find documentation of all features that were added > into RT 3.6.0, but had no success at all. The release announcement has a list of changes. http://lists.bestpractical.com/pipermail/rt-users/2006-June/039902.html Tim Smith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] What's new in RT 3.6.0 ?
Hi there, I've been trying to find documentation of all features that were added into RT 3.6.0, but had no success at all. Could anyone please help me out ? Thanks, Dário ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Display.html link
Hello, I've got the same problem on a fresh RT 3.6.0 install. On the page "RT at a glance", on the section "10 highest priority tickets I own", the links in column "#" are ok, but the links on the column "Subject" are not ok. On # : http://suivi.veepee.net/Ticket/Display.html?id=1 On Subject : http://ticket/Display.html?id=1 On the source I have : For # : 1 For Subject : Test 01 I think the two "//" make my browser doing the mistake on the link (tested on IE and Firefox) The problem appears in the box "10 highest priority tickets I own", and in the Search when I clik on the link "10 highest priority tickets I own". Which file must I edit to correct this? Hug ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
