Re: [rt-users] Remove some text.
Hi Valery,what exactly do you plan? will you remove some text? Then i think procmail or something like this is better,. Or will you grep some text and do something with the text inside RT?Torsten 2006/9/27, Валерий Харьков <[EMAIL PROTECTED]>: Hi, all.Sorry for my poor English.I need RT to clip some text from message body. What can I do for it?___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-usersCommunity help: http://wiki.bestpractical.comCommercial support: [EMAIL PROTECTED]Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy a copy at http://rtbook.bestpractical.com -- MFGTorsten Brummhttp://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Remove some text.
Hi, all. Sorry for my poor English. I need RT to clip some text from message body. What can I do for it? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New RT look and feel
This is implemented in RT-3.7 development branch. Each user can choose skin he likes. On 9/26/06, Kenneth Marshall <[EMAIL PROTECTED]> wrote: Is there any possibility of making the "skin" a Preferences option and not hard-coded by the configuration file? We have users wedded to the original setup and others that prefer the new style. Ken On Tue, Sep 26, 2006 at 03:32:39PM +0200, Torsten Brumm wrote: > In RT_SiteConfig you can choose also the "old" Style from RT 3.x > > Mit freundlichen Gruessen / With kindest regards > > Torsten Brumm > > Kuehne + Nagel > Ferdinand Strasse 29-33 > 20095 Hamburg > Germany > > Tel: +49 40 329 15 199 > Fax: +49 40 329 15 500 > Www: www.kuehne-nagel.com > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf > > Of William Kelleher > > Sent: Tuesday, September 26, 2006 3:10 PM > > To: rt-users@lists.bestpractical.com > > Subject: [rt-users] New RT look and feel > > > > I used RT starting back in Version 2.x and the last time I > > installed and used it was 3.2 or so. I had another team setup > > the latest version 3.6.x and the web pages look a lot > > different than the last time I was running RT. They looked > > like the screen shots on bestpractical.com. I am wondering if > > this is the way it is supposed to be or can we select the old > > look and feel. I like the menu on the left not on top. > > > > > > > > Thanks in advance > > > > William Kelleher > > Network Engineer > > > > > > > > > > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] database on separate system
After make install step you must change RT_SiteConfig.pm and only then run make initdb. You're looking for next options: $DatabaseHost - mysql server $DatabasePort - mysql's port $DatabaseUser - user RT uses to connect to mysql in normal conditions $DatabasePassword - password of the above user $DatabaseName - name of the RT's DB And important for you option is $DatabaseRTHost - RT's host, when RT connects to mysql on remote host, mysql checks that client connects from this host. On 9/27/06, Paolo Supino <[EMAIL PROTECTED]> wrote: Hi I have a mysql database server already running on my lan and I want to use it for my RT system too. From whay I saw thus far the installation process assumes the database is local and I didn't see any documentation on setting up the RT database on a remote installation of mysql. Can anyone on the mailing list help me and save me the headache and time that it will take me to reverse egineer the installation so I can adapt it to running rt with a remote database? TIA Paolo ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] TicketSQL question
No, only with custom code (using API). On 9/27/06, taan <[EMAIL PROTECTED]> wrote: Is it possible to search for all tickets Resolved less than 2 weeks after Creation using ticketSQL? thanks Taan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] TicketSQL question
Is it possible to search for all tickets Resolved less than 2 weeks after Creation using ticketSQL? thanks Taan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT selectively not sending email
The issue of multiple copies which Duncan mentions below can lead to problems when rt-mailgate fails if preventative measures are not taken. When procmail is configured to set EXITCODE to the rt-mailgate return code as specified below and rt-mailgate fails, procmail decides that recipe has failed and continues to try subsequent recipes in the file. If none succeeds, it will default to the DEFAULT action which, unless explicitly configured otherwise, is to put the message in the user's spool file. After delivering the message to the spool file, procmail exits and returns the value of EXITCODE to sendmail, causing sendmail to requeue the message. If RT is down for some time, a copy of the message is deposited in the spool file on each retry. If there are many messages, it can add up to a lot of disk space. One solution to this problem is to set DEFAULT to /dev/null, i.e., DEFAULT=/dev/null prior to the execution of the rt-mailgate recipes. Gary Duncan McEwan <[EMAIL PROTECTED]> wrote: We also use procmail here (to filter spam out of our RT queues). We recently noticed that the default behaviour of procmail is to fail silently (ie: return a status of 0) even if the rt-mailgate invocation fails. This meant that if for some reason our RT server was temporarily unavailable any incomming email sent to it by rt-mailgate would be lost (not get created as a ticket and no bounce back to the sender) :-( So we changed our procmail recipes from :0 |/usr/pkg/bin/rt-mailgate --queue bugs --action correspond --url ... to :0 EXITCODE=|/usr/pkg/bin/rt-mailgate --queue bugs ... ; echo $? This causes procmail to return rt-mailgate's return code (ie: EX_TEMPFAIL) back to sendmail. We did just encounter one situation where the same ticket got injected into an RT queue multiple times because it stayed in our sendmail queue even though RT had successfully created the ticket. We assume there must be some situation where rt-mailgate can return EX_TEMPFAIL even though it the ticket has been created. Although this is a little annoying we figured it wasn't as bad as losing tickets. If it happens again we will investigate in more detail. -- Gary Hall [EMAIL PROTECTED] | Voice (604) 291-5925 Faculty of Applied Sciences | Fax (604) 291-5404 Simon Fraser University | Burnaby, B.C. V5A 1S6 | ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] updating screenshots on bestpractical.com
Hi I was just looking at the screen shots on the Best Practical website and noticed that they where from the 3.0.5pre2 version of RT. Would be great if they could be updated to the latest version. cheers John -- John Habermann Internet Programmer, System Administrator The Wilderness Society Inc http://www.wilderness.org.au ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] database on separate system
Hi I have a mysql database server already running on my lan and I want to use it for my RT system too. From whay I saw thus far the installation process assumes the database is local and I didn't see any documentation on setting up the RT database on a remote installation of mysql. Can anyone on the mailing list help me and save me the headache and time that it will take me to reverse egineer the installation so I can adapt it to running rt with a remote database? TIA Paolo ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] file: URL in Children field causes 'Can't call method"Id"' error in Display page
Worsley, John writes: > > Thanks! Will that fix work for 3.4.1? I don't know, but I'd guess it would. I got the method/member names rom RT Essentials so I doubt they're new. Why don't you give it a try? -- Michael Brader [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Add Phone # to ticket info
Is it possible to pull the "Work #" from the users info and put it in the ticket information? We are populating it from our active directory, and it would be hand to have easy access to the number to call the person. --Ryan Ryan Hardester Information Systems Technician II City Of Tracy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] file: URL in Children field causes 'Can't call method"Id"' error in Display page
Thanks! Will that fix work for 3.4.1?
I intend to upgrade but it will be a while since the new version will be going
on a Solaris box.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Brader
Sent: Monday, September 25, 2006 10:05 PM
Jesse wrote:
>On Wed, Sep 20, 2006 at 01:47:45PM -0600, Worsley, John wrote:
>> Hi all,
>>
>> [...]
>>
>> I can use any of the Links fields except Children, but the Children
>> field seems the most appropriate. The problem is, I put a file: URL
>> in the Children field, and when I'm on the ModifyLinks page
>> everything looks fine, but when I switch back to Display, the page
>> draws okay until it gets to the Links section, where it displays a
>> System Error in place of the Links section. This does not occur
>> with any of the other Links fields. I have pasted the error text
>> below.
>
> I'm almost certain that this was fixed for 3.4.5. But I'd probably
> use "Refers to" rather than children, myself.
This problem still occurs in 3.6.1 with non local URLs of any type. If
you copy share/html/Ticket/Elements/ShowMembers to
local/html/Ticket/Elements/ and apply the following patch, you should
be OK. I'm not sure whether this is the best way to do it, but it
works for us here.
--- local/html/Ticket/Elements/ShowMembers.orig 2006-06-19 22:44:04.0
+
+++ local/html/Ticket/Elements/ShowMembers 2006-09-26 04:50:07.0
+
@@ -46,12 +46,18 @@
% if ($members->Count) {
% while (my $link = $members->Next) {
+% if ($link->LocalBase) {
% my $member= $link->BaseObj;
<%$member->Id%>:
<%$member->Subject%> [<%loc($member->Status)%>]
% if ($depth < 8) {
<&/Ticket/Elements/ShowMembers, Ticket => $member, depth => ($depth+1) &>
% }
% }
+% else {
+% my $url = $link->Base;
+<%$url%>
+% }
+% }
% }
--
Michael Brader [EMAIL PROTECTED]
___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] search
Further to this, the Home Page Saved Searches are your friend: http://wiki.bestpractical.com/index.cgi?HomePageSavedSearchesTo save searches, you need permission to View Saved Searches and to Save them. I forget the exact permissions and I haven't got an RT instance to hand but you'll be looking in the Group Permissions for them, AndrewOn 9/26/06, Tomasz Wlodek <[EMAIL PROTECTED]> wrote: On Tue, 26 Sep 2006, Justin Lim wrote:> I noticed that when you do a quick search from the homepage of RT that it> only searchs the open tickets. Is there a way to include ALL tickets opened/closed/resolved/etc ? >Go to "tickets" and use the query. Using the query builder you can searchfor any tickets you want using any criteria you want. Building the queryit a bit tricky and hard to explain by e-mail, you have to experiment with it before you become an expert, but it is possible to learn it. Once youhave built a query you can save it to use later, so if you have queriesyou use often you can customize your RT.Tom___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-usersCommunity help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED]Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy a copy at http://rtbook.bestpractical.com-- Regards,Andrew Nicols ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] search
On Tue, 26 Sep 2006, Justin Lim wrote: I noticed that when you do a quick search from the homepage of RT that it only searchs the open tickets. Is there a way to include ALL tickets opened/closed/resolved/etc ? Go to "tickets" and use the query. Using the query builder you can search for any tickets you want using any criteria you want. Building the query it a bit tricky and hard to explain by e-mail, you have to experiment with it before you become an expert, but it is possible to learn it. Once you have built a query you can save it to use later, so if you have queries you use often you can customize your RT. Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New RT look and feel
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I'll second this request. Nate Kenneth Marshall wrote: > Is there any possibility of making the "skin" a Preferences option > and not hard-coded by the configuration file? We have users wedded > to the original setup and others that prefer the new style. > > Ken > > On Tue, Sep 26, 2006 at 03:32:39PM +0200, Torsten Brumm wrote: >> In RT_SiteConfig you can choose also the "old" Style from RT 3.x >> >> Mit freundlichen Gruessen / With kindest regards >> >> Torsten Brumm >> >> Kuehne + Nagel >> Ferdinand Strasse 29-33 >> 20095 Hamburg >> Germany >> >> Tel: +49 40 329 15 199 >> Fax: +49 40 329 15 500 >> Www: www.kuehne-nagel.com >> >> >>> -Original Message- >>> From: [EMAIL PROTECTED] >>> [mailto:[EMAIL PROTECTED] On Behalf >>> Of William Kelleher >>> Sent: Tuesday, September 26, 2006 3:10 PM >>> To: rt-users@lists.bestpractical.com >>> Subject: [rt-users] New RT look and feel >>> >>> I used RT starting back in Version 2.x and the last time I >>> installed and used it was 3.2 or so. I had another team setup >>> the latest version 3.6.x and the web pages look a lot >>> different than the last time I was running RT. They looked >>> like the screen shots on bestpractical.com. I am wondering if >>> this is the way it is supposed to be or can we select the old >>> look and feel. I like the menu on the left not on top. >>> >>> >>> >>> Thanks in advance >>> >>> William Kelleher >>> Network Engineer >>> >>> >>> >>> >>> >>> >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.2.2 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFFGV4WRMRYK1K/wKQRAnrPAJ4pNTMYjD7PxLNEJ5Vdcr9HmT7HmgCfTTWh BWOhfyzXLRqFwT1prYy9W+s= =iT40 -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New RT look and feel
Is there any possibility of making the "skin" a Preferences option and not hard-coded by the configuration file? We have users wedded to the original setup and others that prefer the new style. Ken On Tue, Sep 26, 2006 at 03:32:39PM +0200, Torsten Brumm wrote: > In RT_SiteConfig you can choose also the "old" Style from RT 3.x > > Mit freundlichen Gruessen / With kindest regards > > Torsten Brumm > > Kuehne + Nagel > Ferdinand Strasse 29-33 > 20095 Hamburg > Germany > > Tel: +49 40 329 15 199 > Fax: +49 40 329 15 500 > Www: www.kuehne-nagel.com > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf > > Of William Kelleher > > Sent: Tuesday, September 26, 2006 3:10 PM > > To: rt-users@lists.bestpractical.com > > Subject: [rt-users] New RT look and feel > > > > I used RT starting back in Version 2.x and the last time I > > installed and used it was 3.2 or so. I had another team setup > > the latest version 3.6.x and the web pages look a lot > > different than the last time I was running RT. They looked > > like the screen shots on bestpractical.com. I am wondering if > > this is the way it is supposed to be or can we select the old > > look and feel. I like the menu on the left not on top. > > > > > > > > Thanks in advance > > > > William Kelleher > > Network Engineer > > > > > > > > > > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] search
I noticed that when you do a quick search from the homepage of RT that it only searchs the open tickets. Is there a way to include ALL tickets opened/closed/resolved/etc ? Thanks Justin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Problem with 10 highest priority tickets I own area
If you go into the searches section, and edit the [_1] highest priority tickets I own search, there is the incorrect path located in that area. You fix the path and save it. It then displays as it should. JML -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 26, 2006 9:18 AM To: Jason Fenner Cc: Jasen M. Lentz; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problem with 10 highest priority tickets I own area > curious; why does the Attributes table have it's contents column mime > encoded at all? It's a perl data structure. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] different status' in 3.6.1
Ah! That's exactly what I was looking for. The original e-mail discussing changing status' talked only about /opt/rt3/lib/RT/Queue_Overlay.pm and making a local file called Queue_Local.pm and doing essentially what you just outlined. Apparently between that version and 3.6.1 there was a change. THANKS! Jud On Tue Sep 26 9:29 , Roy El-Hames <[EMAIL PROTECTED]> sent: >I don't quite understand what are you after, do you want to add another >Status ?? if yes then you need to look in RT_Config.pm >@ActiveStatus = qw(new open stalled) unless @ActiveStatus; >@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus; >Copy whatever the appropriate for you to RT_SiteConfig.pm and add your >custom status: ie >@ActiveStatus = qw(new open stalled newstatus) unless @ActiveStatus; > >Regards; >Roy >Judson Main wrote: >> >> I dug through old e-mails around here over the last couple of days in an >> attempt >> to get custom status' to work. >> >> One e-mail said to create a Queue_Local.pm and make adjustments/additions >> there. >> I've tried every combination known to man, but cannot get any status to >> change. >> I got desperate and directly edited Queue_Overlay, but that too has not >> worked. >> I have stopped and started the apache server each time a change is made, and >> have double-checked ownerships and permissions. >> >> Ticket_Overlay.pm's code appears to hard-code status' now. >> >> Additional insight would be much appreciated. >> >> Thanks folks! >> >> Judson Main >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] New RT look and feel
In RT_SiteConfig you can choose also the "old" Style from RT 3.x Mit freundlichen Gruessen / With kindest regards Torsten Brumm Kuehne + Nagel Ferdinand Strasse 29-33 20095 Hamburg Germany Tel: +49 40 329 15 199 Fax: +49 40 329 15 500 Www: www.kuehne-nagel.com > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf > Of William Kelleher > Sent: Tuesday, September 26, 2006 3:10 PM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] New RT look and feel > > I used RT starting back in Version 2.x and the last time I > installed and used it was 3.2 or so. I had another team setup > the latest version 3.6.x and the web pages look a lot > different than the last time I was running RT. They looked > like the screen shots on bestpractical.com. I am wondering if > this is the way it is supposed to be or can we select the old > look and feel. I like the menu on the left not on top. > > > > Thanks in advance > > William Kelleher > Network Engineer > > > > > > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New RT look and feel
William Kelleher wrote: > I used RT starting back in Version 2.x and the last time I installed and > used it was 3.2 or so. I had another team setup the latest version 3.6.x > and the web pages look a lot different than the last time I was running > RT. They looked like the screen shots on bestpractical.com. I am > wondering if this is the way it is supposed to be or can we select the > old look and feel. I like the menu on the left not on top. > > > > Thanks in advance > > *William Kelleher* > Network Engineer > > > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com In etc/RT_Siteconfig.pm is a setting for the CSS configuration. You can use either the new 3.5 layout or the "3.4-compat" layout. -- Mathew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] different status' in 3.6.1
I don't quite understand what are you after, do you want to add another Status ?? if yes then you need to look in RT_Config.pm @ActiveStatus = qw(new open stalled) unless @ActiveStatus; @InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus; Copy whatever the appropriate for you to RT_SiteConfig.pm and add your custom status: ie @ActiveStatus = qw(new open stalled newstatus) unless @ActiveStatus; Regards; Roy Judson Main wrote: I dug through old e-mails around here over the last couple of days in an attempt to get custom status' to work. One e-mail said to create a Queue_Local.pm and make adjustments/additions there. I've tried every combination known to man, but cannot get any status to change. I got desperate and directly edited Queue_Overlay, but that too has not worked. I have stopped and started the apache server each time a change is made, and have double-checked ownerships and permissions. Ticket_Overlay.pm's code appears to hard-code status' now. Additional insight would be much appreciated. Thanks folks! Judson Main ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to use RT effectively
I agree. The book is excellent, you should buy it. Also, by buying the book your are helping to support the project in a small way. Also, you may want to take a look at: http://wiki.bestpractical.com/index.cgi?Documentation Jason aka: axelilly john habermann wrote: Hi Bijayant On 9/26/06, bijayant kumar <[EMAIL PROTECTED]> wrote: Hi, I have successfully installed RT-3.6.1. Now, my question is, is there any administrator and user guide on RT? If yes, than please provide me or give me the links. Thanks in advance. The best thing user and administrator guide I can think of is the RT Essentials book which you can see linked to off the bestpractical.com/rt website. It is also available through Oreilly's online library safari and provides lots of information of how you can use rt and how things work. There is also wiki.bestpractical.com which has lots of useful information and ideas on how people use rt. cheers John Bijayant Kumar Send instant messages to your online friends http://uk.messenger.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with 10 highest priority tickets I own area
> curious; why does the Attributes table have it's contents column mime > encoded at all? It's a perl data structure. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to use RT effectively
Hi Bijayant On 9/26/06, bijayant kumar <[EMAIL PROTECTED]> wrote: Hi, I have successfully installed RT-3.6.1. Now, my question is, is there any administrator and user guide on RT? If yes, than please provide me or give me the links. Thanks in advance. The best thing user and administrator guide I can think of is the RT Essentials book which you can see linked to off the bestpractical.com/rt website. It is also available through Oreilly's online library safari and provides lots of information of how you can use rt and how things work. There is also wiki.bestpractical.com which has lots of useful information and ideas on how people use rt. cheers John Bijayant Kumar Send instant messages to your online friends http://uk.messenger.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- John Habermann Internet Programmer, System Administrator The Wilderness Society Inc http://www.wilderness.org.au ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with 10 highest priority tickets I own area
As discussed on the list earlier, this is because the wrong variable is stored in the mime encoded string within the Attributes table. However, can someone post the exact method used to create the correct mime encoded string and update the Attributes table with it? Also, I am curious; why does the Attributes table have it's contents column mime encoded at all? Jason aka: axelilly Jasen M. Lentz wrote: Under 10 highest priority tickets I own, if I click on the subject, RT does not use the correct path and I get a not found. If I click on the number, it works fine. What am I missing? It appears to lose the webpath. Thanks! --- Jasen M. Lentz Senior Electronics Technician Computer Maintenance Group, Computing Services Carnegie-Mellon University 4910 Forbes Ave CYH-A71 Pittsburgh, PA 15213 Phone: 412-268-3823 (Shared Extension) Cell: 412-848-5612 CompTIA A+ and Server+ Certified Hardware Technician -BEGIN GEEK CODE BLOCK- Version: 3.12 GCS/CM/IT d(+) s+:+ a- C$ ULS+ P L+ E--- W++ N++ o K- w O- M-- V-- PS+ PE++ Y PGP t+ 5+ X-- R- tv++ b++ DI+++ D++ G e++ h--- r+++ y+++ --END GEEK CODE BLOCK-- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] different status' in 3.6.1
I dug through old e-mails around here over the last couple of days in an attempt to get custom status' to work. One e-mail said to create a Queue_Local.pm and make adjustments/additions there. I've tried every combination known to man, but cannot get any status to change. I got desperate and directly edited Queue_Overlay, but that too has not worked. I have stopped and started the apache server each time a change is made, and have double-checked ownerships and permissions. Ticket_Overlay.pm's code appears to hard-code status' now. Additional insight would be much appreciated. Thanks folks! Judson Main ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] New RT look and feel
I used RT starting back in Version 2.x and the last time I installed and used it was 3.2 or so. I had another team setup the latest version 3.6.x and the web pages look a lot different than the last time I was running RT. They looked like the screen shots on bestpractical.com. I am wondering if this is the way it is supposed to be or can we select the old look and feel. I like the menu on the left not on top. Thanks in advance William Kelleher Network Engineer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Sort Order of Custom Fields in rt 3.6.1
Jesse Vincent wrote: >> Since I installed 3.6.1 our custom order of our Custom Fields >> (Configuration -> Queues -> -> Ticket Custom Fields) is >> simply ignored, when one views or edits a Ticket. >> >> So i came back to 3.6.0 and paradoxically the problem still exists! > > I'm betting that this is due to an upgraded DBIx::SearchBuilder. Just > out of curiosity, what database are you on? Our RT Installation uses PostgreSQL 8.0.3. PS: Excuse me for beeing late, i overlooked your mail. So my boss had to notify me of your mail! Shame on myself... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
