RE: [rt-users] setting a 'default cc' on a queue, and letting userschange their own passwords...
Hi Lee
What Kenneth suggested to you is the best way to do that, but you can also
try this scrip.
--- cleanup code -
my $Actor = "[EMAIL PROTECTED]";
my ($success, $msg)= $self->TicketObj->AddWatcher(
Type => "Requestor",
Email => $Actor);
if (! $success) {
$RT::Logger->info($msg);
return undef;
}
return 1;
-
Best regards
Marouane
-Message d'origine-
De : [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] De la part de Kenneth
Crocker
Envoyé : lundi 23 octobre 2006 20:56
À : Lee Whalen
Cc : rt-users@lists.bestpractical.com
Objet : Re: [rt-users] setting a 'default cc' on a queue, and letting
userschange their own passwords...
Lee,
Have you tried creating a group with the required address and then
making that group a "cc" watcher for a Queue? Then you could just create
a notification scrip for "cc". As to you second question, have you tried
"ModifySelf" as a global right for "Privileged" users?
Kenn
LBNL
Lee Whalen wrote:
> Greetings everyone, thank you all for your invaluable help so far.
> I've got just a couple final questions, then I promse I'll STFU for
> awhile and lurk on the list to see if I can help out others. My latest
> questions with RT are: is it possible to set up a default/automatically
> applied CC address for new tickets? It'd be great if whenever a person
> created a ticket that the email "[EMAIL PROTECTED]" would be
> automagically added to the requestors.
>
> Second question: is there a permission I can grant on individual users
> (or even entire groups) that would allow the individual users to change
> their own passwords? I thought it was ModifyOwnMembership on the custom
> group they belong to ("Users" in this case), but it appears that I'm
> mistaken. Has anyone else been able to set this up?
>
> Many thanks!
> --Lee
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>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
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>
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[rt-users] rhel4 cpan problem
I don;t remember running into this before, I am just using update3, so it should be fine.. # perl -MCPAN -e 'i Module::Signature' Can't locate object method "i" via package "Module::Signature" at -e line 1. is there a reason for this? I can't seem to install Module::Build without it. Thanks, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Auto adding *most* cc recipients
We are using RT 3.4.5 here and have one small question. In the case of most emails we want the cc contacts added to a ticket so they get any reply to the ticket -- and this works fine. Howerver there are 1 or 2 addresses we want to stop being added (or at least getting the emails). Isthere any way this can eaily be set (or can the auto adding cc's be set on a per queue basis ? Thanks! -- Richard Palmer Merula Limited http://www.merula.net ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT demo and install issues
On 10/25/2006 5:57 PM, James Mohr wrote: > As for the demo, I do not find any information about which username and > password to use. Where can I find this info? guest/guest Michael -- Michael S. Liebman [EMAIL PROTECTED] http://msl521.freeshell.org/ "I have vision and the rest of the world wears bifocals." -Paul Newman in "Butch Cassidy & the Sundance Kid" ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT demo and install issues
Thanks for the info. Maybe I can't see the forest for the trees, but I do no see anywhere to download an RPM. There are instruction on installing the RPM, but the RPM install page simply says: RT's three step install procedure: 1) Download the file: But no file is listed. On the Best Practical site, all I find are source installs. As for the demo, I do not find any information about which username and password to use. Where can I find this info? On Wednesday 25 October 2006 18:55, Ruslan Zakirov wrote: > http://rt3.fsck.com > http://wiki.bestpractical.com/?InstallationGuides > > On 10/25/06, James Mohr <[EMAIL PROTECTED]> wrote: > > Hi All! > > > > I looked through the Best Practical site and found neither an installed > > demo of RT nor an rpm. Obviously if RT needs to have the latest and > > greatest of dozens of different perl modules, it makes creating an RPM > > problematic. To me this begs the question of whether it is absolutely > > necessary to be on the bleeding edge like that. Any input is > > appreaciated. > > > > Regards, > > > > Jim Mohr > > -- > > --- > > "Be more concerned with your character than with your reputation. Your > > character is what you really are while your reputation is merely what > > others think you are." -- John Wooden > > --- > > Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info > > --- > > NOTE: All messages sent to me in response to my posts to newsgroups, > > forums or mailing-lists are subject to reposting. > > ___ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com -- --- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --- NOTE: All messages sent to me in response to my posts to newsgroups, forums or mailing-lists are subject to reposting. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT demo and install issues
http://rt3.fsck.com http://wiki.bestpractical.com/?InstallationGuides On 10/25/06, James Mohr <[EMAIL PROTECTED]> wrote: Hi All! I looked through the Best Practical site and found neither an installed demo of RT nor an rpm. Obviously if RT needs to have the latest and greatest of dozens of different perl modules, it makes creating an RPM problematic. To me this begs the question of whether it is absolutely necessary to be on the bleeding edge like that. Any input is appreaciated. Regards, Jim Mohr -- --- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --- NOTE: All messages sent to me in response to my posts to newsgroups, forums or mailing-lists are subject to reposting. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.4.5 Problems on custom fields in Query Builder
I'm having problems performing searches
with Query Builder using Custom Fields.
When I run the search, no values are
displayed for custom fields.
The query itself doesn't looks right
in Query Builder: when adding mandatory custom fields in the Show Columns
list, they get extra characters, incremented evry time you add any other
entry in the list.
This is an example:
CustomField: {T_Type (mandatory)} -->
when added to the list, it first shows up normally as "CustomField:
{T_Type (mandatory)}"
but the next time I add anything to
the list, that row will change into --->
"CustomField:
{T_Type ( mandatory )}"
and the next insert again
--->
"CustomField: {T_Type (
mandatory )}"
and so on.
I also tried to fix the query with the
"Advanced" feature, but, after running the search, I get the
same output in the Show Columns list of Query Builder.
The custom fields are defined global
for tickets in all queues.
(RT 3.4.5, MySQL 4.1.12)
Does anyone have an idea of what to
do in order to get the right output from the Query Builder?
Silvana___
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[rt-users] Problems Receiving mail
We are having problems configuring sendmail to receive mail via an alias @ the domain name (i.e. [EMAIL PROTECTED]). We are however able to receive mails that go to [EMAIL PROTECTED]. Also, we are trying to configure the queues to send mails to users in groups that are assigned as watchers and rt doesn’t seem to be copying them. Roberto Carvajal IT Security University of Miami 305-986-3398 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT demo and install issues
Hi All! I looked through the Best Practical site and found neither an installed demo of RT nor an rpm. Obviously if RT needs to have the latest and greatest of dozens of different perl modules, it makes creating an RPM problematic. To me this begs the question of whether it is absolutely necessary to be on the bleeding edge like that. Any input is appreaciated. Regards, Jim Mohr -- --- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --- NOTE: All messages sent to me in response to my posts to newsgroups, forums or mailing-lists are subject to reposting. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] could not find component for path 'EditCustomFieldCombobox'
Hello again;) I upgraded my RT to 3.6.1. Comboboxes here works well, but in first "RT at a glance" page I get wrong URLS to tickets I own. A $WebPath is not appended to server name. Can anyone tell how to solve this? Please. On Tuesday 24 October 2006 11:27, Kazimieras Aliulis wrote: > Hello, > > when I try to edit a ticket with a custom field "Combobox" RT outputs an > error. Other custom fields work well. Can someone give some advice what can > be wrong? RT version 3.4.6. > > Thanks for any help, > Kazimieras -- Kazimieras Aliulis VU Skaičiavimo centro programuotojas +370 5 236 6229 mailto:[EMAIL PROTECTED] http://www.sc.vu.lt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: RTFM/RT version question
I'm trying to upgrade from RT 3.4.2/RTFM 2.0.2 to RT 3.6.1. Seems I need to upgrade RTFM as well, so I tried 2.2.0RC4, since the dates seems to be similar. Kinda works, but not really. (I'm using the 3.4-retro css if that matters.) I never see the content of the articles, unless I view the history, and there is no box in which to create content for new articles. We had the same problem, unfortunately we couldn't leave out a possible upgrade error so I ended up reinstalling rtfm from scratch and then inputting all old articles by hand. Luckily we didn't have that many... It would be nice to know a possible solution in case we have problems upgrading to the final version. Panu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problems with fresh install of rt-3.4.6
Hi All! I am running on SUSE LINUX 10.0. First I ran ./configure --prefix=/data/web/public_html/rt/ --with-db-rt-pass=rtpassword --with-web-group=www --with-web-user=webuser Then, after repeatedly running make fixdeps and having to install the Cache module by hand, make testdeps says "Everything was found.", so I would think I should to believe this. make install gives me "Congratulations. RT has been installed." I copy RT_Config.pm to RT_SiteConfig.pm and change the DB user and password. I then run mysql to add the user and set the password. Running make initialize-database as root (i.e. "a user with permission to read RT's configuration file"), I get Can't locate UNIVERSAL/require.pm in @INC (@INC contains: /data/home/homejimmo/public_html/rt/lib /usr/lib/perl5/5.8.7/i586-linux-thread-multi /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.7/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl .) at /data/home/homejimmo/public_html/rt/lib/RT/Interface/Email.pm line 53. Followed by a long list of "Compilation failed in require" lines. (I can provide these if necessary). I find no "require.pm" anywhere on the system. find / -type f -name require.pm shows nothing. I did a search on the RT wiki for "require.pm" and found "0 Pages". On the ManualInstallation page on the wiki it says: 5.2 Drop DB if something goes wrong If the make fails, type: make dropdb fix whatever's broken, and start over from step "init DB" step. Sorry, but that was not very helpful. I googled on "require.pm request tracker" as well as "UNIVERSAL/require.pm" and found liltte useful information. After using cpan to install the UNIVERSAL::require package, I was able to run make initialize-database successully. At least it seems to be successful. I have looked through the available doc and despite the message "Everything was found", things were missing. Is this a bug in the installation? Regards, Jim Mohr -- --- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --- NOTE: All messages sent to me in response to my posts to newsgroups, forums or mailing-lists are subject to reposting. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
FW: [rt-users] Help Setting Up Fetchmail
I've found out some more information. The problem isn't with fetchmail, it is with the MDA it is trying to hand the mail off to. I am using rt-mailgate.conf as my fetchmailrc file. I've pasted the relevant line below: username username password password mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://localhost:8284 --queue GENERAL --action correspond" All of the RT software is running on this box, so localhost should resolve just fine. Does anyone know why this won't work? Nathan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mace, Nathan Sent: Tuesday, October 24, 2006 11:45 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Help Setting Up Fetchmail I'm running RT on a Windows box. I downloaded the installer and followed the instructions from http://wiki.bestpractical.com/index.cgi?WindowsOSInstallGuide. I am running 3.0.12. Everything is going well, except when Fetchmail runs to get mail from the mail server I get the following error: C:\Program Files\OurInternet\Common\fetchmail\bin>type ..\rt-mailgate.conf | fetchmail.exe -N -d 300 -f - fetchmail: removing stale lockfile fetchmail: starting fetchmail 6.2.5 daemon 3 messages for rt at mail.server (12704 octets). reading message [EMAIL PROTECTED]:1 of 3 (4232 octets) .fetchmail: SIGPIPE thrown from an MDA or a stream socket error fetchmail: socket error while delivering to SMTP host mail.server fetchmail: Query status=2 (SOCKET) fetchmail: sleeping at Tue Oct 24 17:18:12 2006 I've changed the name of the mail server and domain for privacy purposes. I've found many posts on the 'Net about this error message, but I haven't found anything that has helped me. I did a basic install of CYGWIN, that didn't help. I downloaded the newest CYGWIN1.dll and replaced the one in my C:\Program Files\OurInternet\Common\fetchmail\bin. That didn't help. I've since restored that file to the original version. I've also tried to access the mail server via POP3 and IMAP, I get the same error each time. I think it is because of a problem with the MTA that fetchmail is trying to hand the mail off too. The trouble is I don't know what to do to fix it. Any help would be appreciated. Thanks. Nathan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
