Re: [rt-users] Defaults for My RT
How far off is 3.6.2? On Dec 13, 2006, at 8:27 PM, Jesse Vincent wrote: This feature is coming in rt 3.6.2. --- Original message --- From: John Arends <[EMAIL PROTECTED]> Sent: 12/13, 15:41 I can go into Preferences for my user and decide which elements I want to appear as a part of my home screen. Is there a way I can set this up as a default for other users so the first time they log in we have it set up the way we want them to see it? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Defaults for My RT
This feature is coming in rt 3.6.2. --- Original message --- From: John Arends <[EMAIL PROTECTED]> Sent: 12/13, 15:41 > I can go into Preferences for my user and decide which elements I want > to appear as a part of my home screen. > > Is there a way I can set this up as a default for other users so the > first time they log in we have it set up the way we want them to see it? > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Eclipse Mylar task interface and RT
G'Day, Has anyone seen the Eclipse Mylar project? (http://www.eclipse.org/mylar/) According to the site blurb it is an attempt to integrate tickets into Eclipse. You can vote for an RT integration using bug 154257 Cheers -- Alec Clews <[EMAIL PROTECTED]> Melbourne, Australia. Jabber: [EMAIL PROTECTED] PGPKey ID: 0x9BBBFC7C blog:http://alecthegeek.wordpress.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Defaults for My RT
Is this what you're after? It's in 3.6.1, not sure when it was added. It
does not appear to be in my 3.4.5 install.
# $HomepageComponents is an arrayref of allowed components on a user's
# customized homepage ("RT at a glance").
Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
MySupportQueues MyReminders RefreshHomepage)]);
John Arends wrote:
I can go into Preferences for my user and decide which elements I want
to appear as a part of my home screen.
Is there a way I can set this up as a default for other users so the
first time they log in we have it set up the way we want them to see it?
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[rt-users] Defaults for My RT
I can go into Preferences for my user and decide which elements I want to appear as a part of my home screen. Is there a way I can set this up as a default for other users so the first time they log in we have it set up the way we want them to see it? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Bug with rights granted to roles. (RT#8071)
Hey folks, I opened RT 8071 (http://rt3.fsck.com/Ticket/Display.html?id=8071) for this, but I wanted to jump on the list and see if anyone can help me debug further or offer any other help. After an upgrade from 3.0.8 to 3.6.1, rights granted to roles (in this case AdminCC, done globally), don't work. I picked one specific access and followed it through the code... ModifyCustomFields. I modified Principal_Overlay.pm to print out the SQL query, and it's: SELECT ACL.id from ACL, Groups, Principals, CachedGroupMembers WHERE (ACL.RightName = 'SuperUser' OR ACL.RightName = 'ModifyCustomField') AND Principals.Disabled = 0 AND CachedGroupMembers.Disabled = 0 AND Principals.id = Groups.id AND Principals.PrincipalType = 'Group' AND Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId = 38665 AND ((ACL.ObjectType = 'RT::CustomField' AND ACL.ObjectId = 19) OR (ACL.ObjectType = 'RT::System')) AND ACL.PrincipalType = Groups.Type AND ((Groups.Domain = 'RT::CustomField-Role' AND Groups.Instance = '19') OR (Groups.Domain = 'RT::System-Role')) LIMIT 1; Everyone of those conditions is true... EXCEPT for: CachedGroupMembers.MemberId = 38665 That query converges on Principals.id 9 (and GroupId 9), but none of the rows in CachedGroupMembers have a GroupId=9. I suspect a bug in the updating of that CachedGroupMembers table - but I can't figure out where. On a very related note, it turns out that you cannot assign the ModifyCustomFields permission within a queue to a given group. In other words, if I go to Configuration -> Queues -> -> Group rights the ModifyCustomField right isn't in the list for any of the groups! So the only way I can give people access to modify custom fields at this point is to give it to people globally rather than at their queue level, which is fairly problematic. Any help would be appreciated. -- Phil Dibowitz P: 310-360-2330 C: 213-923-5115 Unix Admin, Ticketmaster.com "Never write it in C if you can do it in 'awk'; Never do it in 'awk' if 'sed' can handle it; Never use 'sed' when 'tr' can do the job; Never invoke 'tr' when 'cat' is sufficient; Avoid using 'cat' whenever possible" -- Taylor's Laws of Programming signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt -3.6.1 giving problem with dev-db/mysql-5.0.26-r1
You likely need to rebuild DBD::mysq ince the library it uses has been changed out from under it. l On Dec 13, 2006, at 4:54 AM, bijayant kumar wrote: Hi to all, I was running rt-3.6.1 with dev-db/mysql-4.1.21. But in my server, mysql has upgraded to dev-db/mysql-5.0.26-r1. Now the RT is not running after the upgradation of mysql. Here i am giving my apache log [Wed Dec 13 15:07:13 2006] [error] [client 192.168.99.183] install_driver(mysql) failed: Can't load '/usr/lib/perl5/ vendor_perl/5.8.7/i686-linux/auto/DBD/mysql/mysql.so' for module DBD::mysql: libmysqlclient.so.14: cannot open shared object file: No such file or directory at /usr/lib/perl5/5.8.8/i686-linux/ DynaLoader.pm line 230.\n at (eval 200) line 3\nCompilation failed in require at (eval 200) line 3.\nPerhaps a required shared library or dll isn't installed where expected\n at /usr/lib/perl5/ vendor_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106\n Have any one came across to this problem, then please give me the required solution. I will be very thankful to you all. Regards Bijayant Kumar Bijayant Kumar Send instant messages to your online friends http:// uk.messenger.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] bounce handling
On Dec 13, 2006, at 11:43 AM, Vivek Khera wrote: http://wiki.bestpractical.com/index.cgi?RtBounceHandler That page needs to be "despammed" as the links in it are flagged in red, which hopefully can be cleared up. Apparently mere mortals are not allowed to download attachments, so if anyone wants it email me until that is fixed on the wiki... or is there some other way to post scripts into the wiki without painful reformatting? smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] bounce handling
On Dec 11, 2006, at 4:56 PM, Vivek Khera wrote: I'm trying to figure out how to append bounce notices to tickets. Basically, if a bounce comes in to my return-path address, I want to scan it for evidence of a bounce from RT. If it finds it, append the message (or just the DSN report part if it is a DSN) to the offending ticket. Written, tested, and posted to http://wiki.bestpractical.com/index.cgi?RtBounceHandler That page needs to be "despammed" as the links in it are flagged in red, which hopefully can be cleared up. smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Shredder User Plugin - Email Regex
I've been running a script that calls rtx-shredder directly passing an email from an array. However, I get a lot of emails that I need to get rid of which contain hyphens. What do I add those to the Users plugin email regex in order to allow hyphens? Mathew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Time Left
This may be something simple, but it does not appear that the "Time Left" field gets updated automatically as people make changes to the time worked as each comment is appended to a ticket. If Time Left does not get updated automatically, it does not seem to be that useful of a field. Has anyone tried this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Saved Searches for users
Hello, I'm using RT 3.4.4. I have a customer for which I want to provide some predefined saved searches. So I added the following rights on Global > Users > mycustomeruser : - *SavedSearch* - ModifySelf When my customer open a RT session, he doesn't see the Ticket menu in the right panel and he can't acces to the saved searches. No panel or tab is displayed to acces them. Thank you for your help. -- Alain FORCIOLI ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Rt -3.6.1 giving problem with dev-db/mysql-5.0.26-r1
Hi to all, I was running rt-3.6.1 with dev-db/mysql-4.1.21. But in my server, mysql has upgraded to dev-db/mysql-5.0.26-r1. Now the RT is not running after the upgradation of mysql. Here i am giving my apache log [Wed Dec 13 15:07:13 2006] [error] [client 192.168.99.183] install_driver(mysql) failed: Can't load '/usr/lib/perl5/vendor_perl/5.8.7/i686-linux/auto/DBD/mysql/mysql.so' for module DBD::mysql: libmysqlclient.so.14: cannot open shared object file: No such file or directory at /usr/lib/perl5/5.8.8/i686-linux/DynaLoader.pm line 230.\n at (eval 200) line 3\nCompilation failed in require at (eval 200) line 3.\nPerhaps a required shared library or dll isn't installed where expected\n at /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106\n Have any one came across to this problem, then please give me the required solution. I will be very thankful to you all. Regards Bijayant Kumar Bijayant Kumar Send instant messages to your online friends http://uk.messenger.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Bulk Ticket Update Question
Hi Stephen,
thanks for this hint, its working, i never had a look at this file till now
Torsten
2006/12/12, Stephen Turner <[EMAIL PROTECTED]>:
> From: Torsten Brumm [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, December 12, 2006 9:31 AM
> To: [EMAIL PROTECTED]
> Cc: RT Users
> Subject: Re: [rt-users] Bulk Ticket Update Question
>
> Hi Stephen,
Hey Torsten,
> its going worse at this moment ;-). we use RT 3.6.1.
Too bad - you need to find youself some Glühwein and Erbsensuppe ...
> Whats going on at the MIT?
Still plugging away with RT 3.4.2, fully in production since June. I have
copied some 3.6.1 features though, which is why I was looking at the Bulk
check boxes yesterday. The default setting for the ticket list boxes is in
/Elements/RT__Ticket/ColumnMap - there's an entry
'_CHECKBOX' => {
attribute => 'checkbox',
title => loc('Update'),
align => 'right',
value => sub { return \('') }
},
You can change this file or override this particular column definition in
a
callback.
Good luck,
Steve
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
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