[rt-users] Adding an entire group as ticket Cc
Hi all, Is it supposed to be possible to add an entire group as Ccs to a ticket? It would seem to be from the Web interface when I look at the screen to modify people. When I enter a name in the Find groups whose... dialog it doesn't find anything and I get what appears to be an interface bug. I've posted a screenshot here: http://technosavvy.org/wp-content/uploads/RT_modify_people.jpg Any thoughts? This is RT 3.6.3 running on Linux with apache-ssl and mod_perl. -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] URL / link for tickets incorrect
I'm in the process of upgrading from 3.4.4 to 3.6.1. I copied the database to a new server and updated the schema. I also installed RT 3.6.1. The problem I'm experiencing is that upon accessing the Web UI, I can see the existing tickets but the links to tickets under 10 highest priority tickets I own have an extra /rt in the URL. Links listed for tickets under 10 newest unowned tickets are fine though. I looked all over by config and cleared the mason cache, nothing has helped. Any clues? -Brendon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Can I add a link to a ticket via a URL?
Hello, I don't have access to command-line RT, but I have somehow figured out some shortcuts via the URL, such as Changing a ticket's status, e.g. http://rt/Ticket/Modify.html?Status=deletedid=12345 Changing the owner, e.g. http://rt/Ticket/ModifyPeople.html?Owner=Nobodyid=54321 Or evening deleting a link, e.g. http://rt/Ticket/ModifyLinks.html?DeleteLink--RefersTo-12345id=54321 I haven't found any documentation for this at all. What I'd really like to do is add a new link to RefersTo or DependsOn in a similar way. If this is possible, can anyone tell me the syntax? Thanks, Dan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Multiple instances of RT
Does anyone know how I can run multiple instances of RT at a time? For some reason, I can only run one instance of RT or another, but never both. There seemed to be some conflicts when apache were loading two rt3/bin/webmux.pl. Any suggestion is appreciated. Shen, Tyler Extranet Service Delivery Team Scouts Australia Victorian Branch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Multiple instances of RT
On Sat, Dec 30, 2006 at 03:34:40PM +1100, Shen, Tyler wrote: Does anyone know how I can run multiple instances of RT at a time? For some reason, I can only run one instance of RT or another, but never both. There seemed to be some conflicts when apache were loading two rt3/bin/webmux.pl. Any suggestion is appreciated. Switching from mod_perl to FastCGI will sort you out there. Shen, Tyler Extranet Service Delivery Team Scouts Australia Victorian Branch ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Shredder API questions
I'm rewriting a script that will eliminate all spam users accrued over the
course of a day. Presently, it is using the least efficient way of executing
the wipeout by performing a system call to rtx-shredder. I would prefer to run
the wipeout by way of the Shredder API. I'm guessing along the lines of this:
# load plugin by preformatted string
my $pluginString = 'Users=status,any;email,$email;replace_relations,Nobody';
my $plugin = new RTx::Shredder::Plugin;
my( $status, $msg ) = $plugin-LoadByString( $pluginString );
unless( $status ) {
print STDERR Couldn’t load plugin: $msg\n;
exit(1);
}
}
Another question is in regards to the sql dump. I've looked at rtx-shredder and
have seen referrence to the SetFile method but haven't seen anything about the
DumpSQl method that is mentioned in Shredder.pm. Is this automatically
accounted for when if I use my ($fname, $fh) = $shredder-SetFile;?
The portion of my script this relates to is below.
snip
foreach my $email (sort(@emails)){
print $email . \n;
}
print \nDelete the email addresses from the RT database [y/N]: ;
chomp($ans = STDIN);
if ($ans =~ m/^(y|yes)$/i){
my $email;
foreach $email (@emails){
# system /usr/local/rt-3.6.1/local/sbin/rtx-shredder --force --plugin \
'Users=status,any;email,$email;replace_relations,Nobody';
# load plugin by preformatted string
my $pluginString = \
'Users=status,any;email,$email;replace_relations,Nobody';
my $plugin = new RTx::Shredder::Plugin;
my( $status, $msg ) = $plugin-LoadByString( $pluginString );
unless( $status ) {
print STDERR Couldn’t load plugin: $msg\n;
exit(1);
}
}
}
else{
exit;
}
/snip
One problem I can already see with the above snippet is that Shredder is called
seperately for each email address. How do I set this up to run as one
continuous execution for the entire array of addresses?
Any and all help will be greatly appreciated.
Mathew
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