[rt-users] The RT server which handled your email did not behave as expected
Hi, I am facing problem in getting RT to work properly. I tried with RT 3.6.3 and 3.4.5. Whenever I tried to update/create a ticket by sending email, I see those mails deffer in mail queue with reason: The RT server which handled your email did not behave as expected. It said: Can't use an undefined value as an ARRAY reference at prefix/lib/RT/EmailParser.pm line 624 RT web and db are running at separate host and RT web is a xen VM running fc6. Kindly help to sort this problem. Thanks, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Making RT talk to other systems
Hello list, I would like to use RT as a method to email research participants . I would need to have RT pull in some information about research participants. Does anyone have a good tutorial for having RT use the email address in a query to pull in and display information in a block like basics. I would think that when a ticket was display, a sql query could fire off and display a block with the data returned. Has anyone done anything like this? I have experience with perl, I think I could code it if someone could tell me where to start or give me an example. Thank you, Michael ** Electronic Mail is not secure, may not be read every day, and should not be used for urgent or sensitive issues. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] The RT server which handled your email did not behave asexpected
On 1/24/07, Dabrowski Marek [EMAIL PROTECTED] wrote: I had that some problem with RT installed from rpm (fedora 6). I installed RT from tgz and everty think working all right. yes, I installed RT 3.4.5 from source. And 3.6.3 from rpm. Both installation giving same error :-( Any other hint ? pls ! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] mod_fastcgi or mod_fcgi, whats your expirience?
On Jan 23, 2007, at 8:47 AM, Torsten Brumm wrote: who is using mod_fastcgi and who mod_fcgi? Can me tell someone the pros and cons? We are still using mod_fastcgi and we have a lot of problems. Did some have a good configuration example for both?? What does lot of problems mean? Perhaps if you described the symptoms we could help fix the cause... I use mod_fastcgi on FreeBSD 6.1 with Apache 2.0, perl 5.8.8, SSL enabled. i have to do an apache reload (graceful restart) once per night to force it to restart the fastcgi processes as they seem to memory bloat and we process a lot of tickets. I'd love it if they had the equivalent of Apache::SizeLimit from mod_perl... ### RT3 FastCGI Directory /usr/local/rt3 AllowOverride None Order allow,deny Allow from all /Directory # set idle timeout a bit longer than RT's idle timeout. FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -processes 8 - idle-timeout 305 VirtualHost *:443 ServerName www.example.com DocumentRoot /usr/local/rt3/share/html AddDefaultCharset UTF-8 ErrorLog /var/log/httpd-rt-error.log CustomLog /var/log/httpd-rt-access.log combined AddHandler fastcgi-script fcgi Alias /NoAuth/images /usr/local/rt3/share/html/NoAuth/images Alias / /usr/local/rt3/bin/mason_handler.fcgi/ SSLEngine on SSLCipherSuite ALL:!ADH:!EXPORT56:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:- LOW:+EXP:+eNULL SSLCertificateFile /usr/local/etc/apache2/ssl.crt/ www.example.com.crt SSLCertificateKeyFile /usr/local/etc/apache2/ssl.key/ www.example.com.key Files ~ \.(cgi|shtml|phtml|php3?)$ SSLOptions +StdEnvVars /Files SetEnvIf User-Agent .*MSIE.* \ nokeepalive ssl-unclean-shutdown \ downgrade-1.0 force-response-1.0 /VirtualHost smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Delete/Resolved Link for RT at a glance
Hello, I add this: 'a href=/rt/Ticket/Modify.html?id=__id__amp;Status=resolvedDelete/a/TITLE:nbsp; ' to the advanced search. So this is very helpfull for SPAM and so on. But I need a little help to make this more ergonomic. Click on this link show another page, with the feedback that this ticket is resolve. But when you have many SPAMs it will be faster when you get the feedback direkt on the search result page, or on the RT at a glance page. Any idea how to do this? Thanks Andree Have a burning question? Go to www.Answers.yahoo.com and get answers from real people who know.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] mod_fastcgi or mod_fcgi, whats your expirience?
On 1/23/07, Torsten Brumm [EMAIL PROTECTED] wrote: Hi RT Users, who is using mod_fastcgi and who mod_fcgi? Can me tell someone the pros and cons? We are still using mod_fastcgi and we have a lot of problems. Did some have a good configuration example for both?? mod_fastcgi is for apache 1. If you are using apache 2, then you should use mod_fcgid, since it is under active dev, and is much more stable ( under apache2 ) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] mod_fastcgi or mod_fcgi, whats your expirience?
Chorg Heavy Industries wrote: On 1/23/07, *Torsten Brumm* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hi RT Users, who is using mod_fastcgi and who mod_fcgi? Can me tell someone the pros and cons? We are still using mod_fastcgi and we have a lot of problems. Did some have a good configuration example for both?? mod_fastcgi is for apache 1. If you are using apache 2, then you should use mod_fcgid, since it is under active dev, and is much more stable ( under apache2 ) For what it's worth, we've used mod_fastcgi with apache2 and been quite happy with it. signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
