Re: [rt-users] StockAnswers for RT
On 11/8/06, Stephen Turner [EMAIL PROTECTED] wrote: -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Todd Chapman Kris, All new extensions for RT are good. I read the documentation and don't understand what this accomplishes that RTFM does not. Please elaborate. -Todd I can't speak for Kris, but I think there's definitely a place for a lighter-weight solution than RTFM for providing a list of commonly used email messages on the reply screen. I put something rudimentary out myself a few months back (http://wiki.bestpractical.com/index.cgi?CannedReplies). I like this one. It is very simple and it works almost perfect on my 3.4.x I notice the first line of the content section has to be empty for it to parse the whole content. Is that normal behavior? Some folks may find RTFM a little complex just for this simple functionality. Steve Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IST) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Correspond Transaction Twice on Reply in Batchmode
Try this patch
On 1/31/07, Audun Ytterdal [EMAIL PROTECTED] wrote:
I want to control most of my tickets with mails and I am cc'ing all
tickets in a queue to a group of customers and a shared folder.
Since mail is the main interface i've put some effort into putting some
info in the footer of each mail
scrip
Description: 99LinproCorrespond
Condition: On Correspnd
Action: Notify Requestors, Ccs and AdminCcs
Template: Global template: LinproMailTemplateRe
Stage: TransactionCreate
/scrip
template
RT-Attach-Message: yes
Subject: { Re: [.$RT::rtname. #.$Ticket-id.] .$Ticket-Subject}
{
my $content = '';
my $transactions = $Ticket-Transactions;
$transactions-Limit( FIELD = 'Type', VALUE = 'Correspond' );
while (my $transaction = $transactions-Next) {
my $attachments = $transaction-Attachments;
while (my $message = $attachments-Next) {
next unless $message-ContentType =~
m!^(text/plain|message|text$)!i;
$content = $message-Content;
}
}
my $output = ($content || $Transaction-Content());
$output;
}
--
Linproticket: {$RT::WebURL}Ticket/Display.html?id={$Ticket-id}
[{$Ticket-Status}]
Requestor: {$Ticket-RequestorAddresses} Created: {$Ticket-Created}
Owner: {$Ticket-OwnerObj-EmailAddress || $Ticket-OwnerObj-Name}
Level: {$Ticket-FirstCustomFieldValue('LinproLevel') }
/template
This works, except the script is firing to soon so the information in
$Ticket-Status and friends is outdated.
After some googling around i found out that this works much better if I
put on correspondece in TransactionBatch-stage. All the information
is now up to date and everything works as expected using the
mailinterface to set Owner and Status and such.
BUT, the script now fires twice If I use the webinterface. When I click
on reply on a ticket _and_ when I submit the reply.
If the on correspondance is in TransactionCreate-Stage: Fire of the
scrip when update ticket is clicked. But info is outdated
If the on correspondance is in TransactionBatche-stage: Fire when
clicking on reply and on update ticket so I get two mails.
Is there anything I can to the get the benefit of both worlds? Is it a
bug to start a transaction when clicking on reply before you acctually
update it?
--
Audun
--
Best regards, Ruslan.
=== lib/RT/Record.pm
==
--- lib/RT/Record.pm (revision 4507)
+++ lib/RT/Record.pm (local)
@@ -1469,7 +1469,7 @@
$self-_UpdateTimeTaken( $args{'TimeTaken'} );
}
if ( $RT::UseTransactionBatch and $transaction ) {
- push @{$self-{_TransactionBatch}}, $trans;
+ push @{$self-{_TransactionBatch}}, $trans if $args{'CommitScrips'};
}
return ( $transaction, $msg, $trans );
}
=== lib/RT/Ticket_Overlay.pm
==
--- lib/RT/Ticket_Overlay.pm (revision 4507)
+++ lib/RT/Ticket_Overlay.pm (local)
@@ -3433,6 +3433,8 @@
return if $self-{_Destroyed}++;
my $batch = $self-TransactionBatch or return;
+return unless @$batch;
+
require RT::Scrips;
RT::Scrips-new($RT::SystemUser)-Apply(
Stage = 'TransactionBatch',
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom fields are not being displayed (fwd)
On 2/2/2007 5:29 AM, Alison Downie wrote: I am trying to upgrade from 3.0.8 to 3.6.1 and it all looked OK apart from not being able to see any Custom Fields when I display a ticket. Despite giving myself the appropriate rights (AdminCustomField etc) I cannot perform I'm seeing the same thing. Under FireFox 2.0.0.1 the field appears; under IE 6.0 SP2 the field does not show up. I'm logged in as the same user. This only happens with Combobox: select or enter one value fields, though; Enter One Value fields show up fine. This is RT 3.6.3 -- Regards, joe ~~~ | Joe Casadonte | [EMAIL PROTECTED] | |~~~|~~ | | Oracle Transportation Management | 1016 West Ninth Avenue | |~~~| Suite 300| | 610-491-3315| King of Prussia, PA 19406 | ~~~ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.6.3: User Custom Fields - do not appear in About me preferences
I added a custom field (text entry) for users, the See and Modify rights are given to Everyone. The field does not show up on the About me screen under Preferences for any user (even the root user). Should it? This is Rt 3.6.3 -- thanks! -- Regards, joe ~~~ | Joe Casadonte | [EMAIL PROTECTED] | |~~~|~~ | | Oracle Transportation Management | 1016 West Ninth Avenue | |~~~| Suite 300| | 610-491-3315| King of Prussia, PA 19406 | ~~~ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
