[rt-users] Minor patch
The following patch prevents an error message about "Unknown update type" on my RT installation whenever I try to update a multi-choice custom field with categories. --- lib/RT/Interface/Web.pm 2007-07-19 22:30:01.0 +0300 +++ local/lib/RT/Interface/Web.pm 2007-10-07 15:10:17.0 +0300 @@ -1281,6 +1281,7 @@ s/\r//g foreach @values; } @values = grep defined && $_ ne '', @values; +next if $arg =~ /Category$/; if ( $arg eq 'AddValue' || $arg eq 'Value' ) { foreach my $value (@values) { ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Status of the RT AssetTracker.
Hello Well, I am really sorry but I am using these two links and I only see access errors. * http://atwiki.chaka.net/at-1.2.3.tar.gz --> 502 Bad Gateway * http://homepages.findlay.edu/rfox/at-1.2.3.tar.gz --> 404 - File or directory not found Today I can not download the file. At sourceforge there is no file to download Does somebody know any other place to download this extension for Request Tracker? Can somebody send me the extension? Thanks in advance Best Regards Josep -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Patterson, Craig Sent: viernes, 05 de octubre de 2007 16:35 To: Stephen Turner; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Status of the RT AssetTracker. Jose, I had the same problem with CentOs5's gui Archive Manager. It stated the archive was corrupted. However if I used the tar program via the command line it worked fine. The command I used was tar -xzvf at-1.2.3.tar.gz, which will dump the contents in your current dir. I think adding a -C will allow you set a target directory. Craig -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Turner Sent: Friday, October 05, 2007 10:12 AM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Status of the RT AssetTracker. At Friday 10/5/2007 07:53 AM, Jose Antonio Canton Olid wrote: >Hello > >The company where I work is wondering about use Asset Tracker, but the >link referenced in the last mail in the communication below do not works >properly. The tar.gz is decompressed with errors. > >Please, can somebody solve the tar.gz or make accessible the asset >tracker from other site? > >Thanks for your help >Josep Jose, I was able to download and decompress the tar.gz file two days ago, so I think the file is OK. I'd recommend giving it another try. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos Origin group liability cannot be triggered for the message content. Although the sender endeavours to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informacion confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente. Pueden estar protegidos por secreto profesional Si usted recibe este correo electronico por error, gracias de informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin no se hace responsable por su contenido. Su contenido no constituye ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes. Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no sera responsable de cualesquiera danos que puedan resultar de una transmision de virus -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Status of the RT AssetTracker.
http://www.theillien.com/other_stuff/at-1.2.3.tar.gz Keep up with me and what I'm up to: http://theillien.blogspot.com Jose Antonio Canton Olid wrote: > Hello > > > > Well, I am really sorry but I am using these two links and I only see > access errors. > > · http://atwiki.chaka.net/at-1.2.3.tar.gz --> 502 Bad Gateway > > · http://homepages.findlay.edu/rfox/at-1.2.3.tar.gz --> 404 - > File or directory not found > > > > Today I can not download the file. > > > > At sourceforge there is no file to download > > > > Does somebody know any other place to download this extension for > Request Tracker? > > Can somebody send me the extension? > > > > Thanks in advance > > Best Regards > > Josep > > > > > > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Patterson, Craig > Sent: viernes, 05 de octubre de 2007 16:35 > To: Stephen Turner; rt-users@lists.bestpractical.com > Subject: RE: [rt-users] Status of the RT AssetTracker. > > > > Jose, > > > > I had the same problem with CentOs5's gui Archive Manager. It stated > > the archive was corrupted. However if I used the tar program via the > > command line it worked fine. The command I used was tar -xzvf > > at-1.2.3.tar.gz, which will dump the contents in your current dir. I > > think adding a -C will allow you set a target directory. > > > > Craig > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Stephen > > Turner > > Sent: Friday, October 05, 2007 10:12 AM > > To: rt-users@lists.bestpractical.com > > Subject: RE: [rt-users] Status of the RT AssetTracker. > > > > At Friday 10/5/2007 07:53 AM, Jose Antonio Canton Olid wrote: > >>Hello > >> > >>The company where I work is wondering about use Asset Tracker, but the > >>link referenced in the last mail in the communication below do not > > works > >>properly. The tar.gz is decompressed with errors. > >> > >>Please, can somebody solve the tar.gz or make accessible the asset > >>tracker from other site? > >> > >>Thanks for your help > >>Josep > > > > Jose, > > > > I was able to download and decompress the tar.gz file two days ago, > > so I think the file is OK. I'd recommend giving it another try. > > > > Steve > > > > ___ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > ___ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Shredder Users plugin and RT_System
I was using the Shredder Users plugin for users that don't own tickets and saw that RT_System was listed as one of those users. I've got a cron job which eliminates these users as a vast majority of them are created by spam. As a matter of reassurance, RT_System won't be removed will it? -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Status of the RT AssetTracker.
The Sourceforge Project is the correct one. You can grab it there from SVN: http://rtat.svn.sourceforge.net/viewvc/rtat/at/ Torsten 2007/10/8, Mathew Snyder <[EMAIL PROTECTED]>: > > http://www.theillien.com/other_stuff/at-1.2.3.tar.gz > > Keep up with me and what I'm up to: http://theillien.blogspot.com > > > Jose Antonio Canton Olid wrote: > > Hello > > > > > > > > Well, I am really sorry but I am using these two links and I only see > > access errors. > > > > · http://atwiki.chaka.net/at-1.2.3.tar.gz --> 502 Bad Gateway > > > > · http://homepages.findlay.edu/rfox/at-1.2.3.tar.gz --> 404 - > > File or directory not found > > > > > > > > Today I can not download the file. > > > > > > > > At sourceforge there is no file to download > > > > > > > > Does somebody know any other place to download this extension for > > Request Tracker? > > > > Can somebody send me the extension? > > > > > > > > Thanks in advance > > > > Best Regards > > > > Josep > > > > > > > > > > > > -Original Message- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of > > Patterson, Craig > > Sent: viernes, 05 de octubre de 2007 16:35 > > To: Stephen Turner; rt-users@lists.bestpractical.com > > Subject: RE: [rt-users] Status of the RT AssetTracker. > > > > > > > > Jose, > > > > > > > > I had the same problem with CentOs5's gui Archive Manager. It stated > > > > the archive was corrupted. However if I used the tar program via the > > > > command line it worked fine. The command I used was tar -xzvf > > > > at-1.2.3.tar.gz, which will dump the contents in your current dir. I > > > > think adding a -C will allow you set a target directory. > > > > > > > > Craig > > > > > > > > -Original Message- > > > > From: [EMAIL PROTECTED] > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Stephen > > > > Turner > > > > Sent: Friday, October 05, 2007 10:12 AM > > > > To: rt-users@lists.bestpractical.com > > > > Subject: RE: [rt-users] Status of the RT AssetTracker. > > > > > > > > At Friday 10/5/2007 07:53 AM, Jose Antonio Canton Olid wrote: > > > >>Hello > > > >> > > > >>The company where I work is wondering about use Asset Tracker, but the > > > >>link referenced in the last mail in the communication below do not > > > > works > > > >>properly. The tar.gz is decompressed with errors. > > > >> > > > >>Please, can somebody solve the tar.gz or make accessible the asset > > > >>tracker from other site? > > > >> > > > >>Thanks for your help > > > >>Josep > > > > > > > > Jose, > > > > > > > > I was able to download and decompress the tar.gz file two days ago, > > > > so I think the file is OK. I'd recommend giving it another try. > > > > > > > > Steve > > > > > > > > ___ > > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > > > > > Community help: http://wiki.bestpractical.com > > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > > > Buy a copy at http://rtbook.bestpractical.com > > > > ___ > > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > > > > > Community help: http://wiki.bestpractical.com > > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > > > > > > > > ___ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] errors on 3.6.5
I resolved after upgrading mysql server thanks for your suggestions Marco - Original Message - From: "Jesse Vincent" <[EMAIL PROTECTED]> To: "Marco Avvisano" <[EMAIL PROTECTED]> Cc: Sent: Friday, October 05, 2007 9:51 PM Subject: Re: [rt-users] errors on 3.6.5 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Minor patch
Thanks for the patch. That looks like a kind of strange place to put that skip. Is there a reason it's not at the start of the loop? -jesse On Oct 8, 2007, at 4:03 AM, Brian Gallew wrote: The following patch prevents an error message about "Unknown update type" on my RT installation whenever I try to update a multi-choice custom field with categories. --- lib/RT/Interface/Web.pm 2007-07-19 22:30:01.0 +0300 +++ local/lib/RT/Interface/Web.pm 2007-10-07 15:10:17.0 +0300 @@ -1281,6 +1281,7 @@ s/\r//g foreach @values; } @values = grep defined && $_ ne '', @values; +next if $arg =~ /Category$/; if ( $arg eq 'AddValue' || $arg eq 'Value' ) { foreach my $value (@values) { ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT and many attachments
Hello I encountered a problem when I want to save a lot of attachments. Is there a way to do this in a single click? Clicking 20 links is very tiresome:) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Who can resolve Reminders which are owned by "nobody"?
Hello, We have rt 3.6.5; someone here has created a reminder which is owned by Nobody. This is visible for all Watchers of this Queue on "RT at a glance" (widget, which shows reminders). But I don't see how this reminder can be resolved by anyone. If we go to the Ticket page which the reminder refers there appears no checkbox to resolve it, the reminder is not even shown there. Is this a bug or do I miss something? Dirk. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Subject: [rt-users] Date/Time in exported spreadsheet wrong
Hi Bjoern, I have noticed the same issue in RT 3.6.0. I'm not sure if I got to the bottom of it but I believe that the time recorded in the database is always GMT. When you view times and dates via the web front end, the settings in RT_SiteConfig.pm come into effect, adjusting the time for your location. However the export function always outputs data direct from the DB. I hope there's a straightforward way to fix this because it's quite frustrating for users. Andrew Date: Tue, 02 Oct 2007 09:18:39 +0200 > From: Bjoern Schulz <[EMAIL PROTECTED]> > Subject: [rt-users] Date/Time in exported spreadsheet wrong > > > Hi list, > > we are using RT 3.6.5 RC2 and I observe the following problem. > We like to export search data to a spreadsheet, but there is a different > between the date in the web-UI and the exported data. In our case its 2 > hours. > > > Our RT_SiteConfig.pm > # $Timezone is used to convert times entered by users into GMT and back > again > # It should be set to a timezone recognized by your local unix box. > Set($Timezone , 'Europe/Berlin'); > > > > Thanks for any input! > > bjoern > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Minor patch
Jesse Vincent wrote: Thanks for the patch. That looks like a kind of strange place to put that skip. Is there a reason it's not at the start of the loop? "Because I backtracked to the first place that looked reasonable." 8-) I have no preferences here, as long as it works! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com