[rt-users] Minor patch

2007-10-08 Thread Brian Gallew 
The following patch prevents an error message about "Unknown update 
type" on my RT installation whenever I try to update a multi-choice 
custom field with categories.


--- lib/RT/Interface/Web.pm 2007-07-19 22:30:01.0 +0300
+++ local/lib/RT/Interface/Web.pm   2007-10-07 15:10:17.0 +0300
@@ -1281,6 +1281,7 @@
s/\r//g foreach @values;
}
@values = grep defined && $_ ne '', @values;
+next if $arg =~ /Category$/;

if ( $arg eq 'AddValue' || $arg eq 'Value' ) {
foreach my $value (@values) {

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

RE: [rt-users] Status of the RT AssetTracker.

2007-10-08 Thread Jose Antonio Canton Olid 
Hello

 

Well, I am really sorry but I am using these two links and I only see
access errors. 

* http://atwiki.chaka.net/at-1.2.3.tar.gz  --> 502 Bad Gateway

* http://homepages.findlay.edu/rfox/at-1.2.3.tar.gz --> 404 -
File or directory not found

 

Today I can not download the file.

 

At sourceforge there is no file to download

 

Does somebody know any other place to download this extension for
Request Tracker?

Can somebody send me the extension?

 

Thanks in advance

Best Regards

Josep

 

 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Patterson, Craig
Sent: viernes, 05 de octubre de 2007 16:35
To: Stephen Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Status of the RT AssetTracker.

 

Jose,

 

I had the same problem with CentOs5's gui Archive Manager.  It stated

the archive was corrupted.  However if I used the tar program via the

command line it worked fine.  The command I used was tar -xzvf

at-1.2.3.tar.gz, which will dump the contents in your current dir.  I

think adding a -C will allow you set a target directory.

 

Craig

 

-Original Message-

From: [EMAIL PROTECTED]

[mailto:[EMAIL PROTECTED] On Behalf Of Stephen

Turner

Sent: Friday, October 05, 2007 10:12 AM

To: rt-users@lists.bestpractical.com

Subject: RE: [rt-users] Status of the RT AssetTracker.

 

At Friday 10/5/2007 07:53 AM, Jose Antonio Canton Olid wrote:

>Hello

> 

>The company where I work is wondering about use Asset Tracker, but the

>link referenced in the last mail in the communication below do not

works

>properly. The tar.gz is decompressed with errors.

> 

>Please, can somebody solve the tar.gz or make accessible the asset

>tracker from other site?

> 

>Thanks for your help

>Josep

 

Jose,

 

I was able to download and decompress the tar.gz file two days ago, 

so I think the file is OK. I'd recommend giving it another try.

 

Steve 

 

___

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

 

Community help: http://wiki.bestpractical.com

Commercial support: [EMAIL PROTECTED]

 

 

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 

Buy a copy at http://rtbook.bestpractical.com

___

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

 

Community help: http://wiki.bestpractical.com

Commercial support: [EMAIL PROTECTED]

 

 

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 

Buy a copy at http://rtbook.bestpractical.com

 


--
This e-mail and the documents attached are confidential and intended solely
for the addressee; it may also be privileged. If you receive this e-mail
in error, please notify the sender immediately and destroy it.
As its integrity cannot be secured on the Internet, the Atos Origin group
liability cannot be triggered for the message content. Although the
sender endeavours to maintain a computer virus-free network, the sender does
not warrant that this transmission is virus-free and will not be liable for
any damages resulting from any virus transmitted.

Este mensaje y los ficheros adjuntos pueden contener informacion
confidencial destinada solamente a la(s) persona(s) mencionadas
anteriormente. Pueden estar protegidos por secreto profesional Si usted
recibe este correo electronico por error, gracias de informar inmediatamente
al remitente y destruir el mensaje.
Al no estar asegurada la integridad de este mensaje sobre la red, Atos
Origin no se hace responsable por su contenido. Su contenido no constituye
ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por
ambas partes.
Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor
no puede garantizar nada al respecto y no sera responsable de cualesquiera
danos que puedan resultar de una transmision de virus
--

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Status of the RT AssetTracker.

2007-10-08 Thread Mathew Snyder 
http://www.theillien.com/other_stuff/at-1.2.3.tar.gz

Keep up with me and what I'm up to: http://theillien.blogspot.com


Jose Antonio Canton Olid wrote:
> Hello
> 
>  
> 
> Well, I am really sorry but I am using these two links and I only see
> access errors.
> 
> · http://atwiki.chaka.net/at-1.2.3.tar.gz  --> 502 Bad Gateway
> 
> · http://homepages.findlay.edu/rfox/at-1.2.3.tar.gz --> 404 -
> File or directory not found
> 
>  
> 
> Today I can not download the file.
> 
>  
> 
> At sourceforge there is no file to download
> 
>  
> 
> Does somebody know any other place to download this extension for
> Request Tracker?
> 
> Can somebody send me the extension?
> 
>  
> 
> Thanks in advance
> 
> Best Regards
> 
> Josep
> 
>  
> 
>  
> 
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of
> Patterson, Craig
> Sent: viernes, 05 de octubre de 2007 16:35
> To: Stephen Turner; rt-users@lists.bestpractical.com
> Subject: RE: [rt-users] Status of the RT AssetTracker.
> 
>  
> 
> Jose,
> 
>  
> 
> I had the same problem with CentOs5's gui Archive Manager.  It stated
> 
> the archive was corrupted.  However if I used the tar program via the
> 
> command line it worked fine.  The command I used was tar -xzvf
> 
> at-1.2.3.tar.gz, which will dump the contents in your current dir.  I
> 
> think adding a -C will allow you set a target directory.
> 
>  
> 
> Craig
> 
>  
> 
> -Original Message-
> 
> From: [EMAIL PROTECTED]
> 
> [mailto:[EMAIL PROTECTED] On Behalf Of Stephen
> 
> Turner
> 
> Sent: Friday, October 05, 2007 10:12 AM
> 
> To: rt-users@lists.bestpractical.com
> 
> Subject: RE: [rt-users] Status of the RT AssetTracker.
> 
>  
> 
> At Friday 10/5/2007 07:53 AM, Jose Antonio Canton Olid wrote:
> 
>>Hello
> 
>> 
> 
>>The company where I work is wondering about use Asset Tracker, but the
> 
>>link referenced in the last mail in the communication below do not
> 
> works
> 
>>properly. The tar.gz is decompressed with errors.
> 
>> 
> 
>>Please, can somebody solve the tar.gz or make accessible the asset
> 
>>tracker from other site?
> 
>> 
> 
>>Thanks for your help
> 
>>Josep
> 
>  
> 
> Jose,
> 
>  
> 
> I was able to download and decompress the tar.gz file two days ago,
> 
> so I think the file is OK. I'd recommend giving it another try.
> 
>  
> 
> Steve
> 
>  
> 
> ___
> 
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
>  
> 
> Community help: http://wiki.bestpractical.com
> 
> Commercial support: [EMAIL PROTECTED]
> 
>  
> 
>  
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> 
> Buy a copy at http://rtbook.bestpractical.com
> 
> ___
> 
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
>  
> 
> Community help: http://wiki.bestpractical.com
> 
> Commercial support: [EMAIL PROTECTED]
> 
>  
> 
>  
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> 
> Buy a copy at http://rtbook.bestpractical.com
> 
>  
> 
> 
> 
> 
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Shredder Users plugin and RT_System

2007-10-08 Thread Mathew Snyder 
I was using the Shredder Users plugin for users that don't own tickets and saw
that RT_System was listed as one of those users.  I've got a cron job which
eliminates these users as a vast majority of them are created by spam.  As a
matter of reassurance, RT_System won't be removed will it?

-- 
Keep up with me and what I'm up to: http://theillien.blogspot.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Status of the RT AssetTracker.

2007-10-08 Thread Torsten Brumm 
The Sourceforge Project is the correct one. You can grab it there from SVN:

http://rtat.svn.sourceforge.net/viewvc/rtat/at/

Torsten


2007/10/8, Mathew Snyder <[EMAIL PROTECTED]>:
>
> http://www.theillien.com/other_stuff/at-1.2.3.tar.gz
>
> Keep up with me and what I'm up to: http://theillien.blogspot.com
>
>
> Jose Antonio Canton Olid wrote:
> > Hello
> >
> >
> >
> > Well, I am really sorry but I am using these two links and I only see
> > access errors.
> >
> > · http://atwiki.chaka.net/at-1.2.3.tar.gz  --> 502 Bad Gateway
> >
> > · http://homepages.findlay.edu/rfox/at-1.2.3.tar.gz --> 404 -
> > File or directory not found
> >
> >
> >
> > Today I can not download the file.
> >
> >
> >
> > At sourceforge there is no file to download
> >
> >
> >
> > Does somebody know any other place to download this extension for
> > Request Tracker?
> >
> > Can somebody send me the extension?
> >
> >
> >
> > Thanks in advance
> >
> > Best Regards
> >
> > Josep
> >
> >
> >
> >
> >
> > -Original Message-
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED] On Behalf Of
> > Patterson, Craig
> > Sent: viernes, 05 de octubre de 2007 16:35
> > To: Stephen Turner; rt-users@lists.bestpractical.com
> > Subject: RE: [rt-users] Status of the RT AssetTracker.
> >
> >
> >
> > Jose,
> >
> >
> >
> > I had the same problem with CentOs5's gui Archive Manager.  It stated
> >
> > the archive was corrupted.  However if I used the tar program via the
> >
> > command line it worked fine.  The command I used was tar -xzvf
> >
> > at-1.2.3.tar.gz, which will dump the contents in your current dir.  I
> >
> > think adding a -C will allow you set a target directory.
> >
> >
> >
> > Craig
> >
> >
> >
> > -Original Message-
> >
> > From: [EMAIL PROTECTED]
> >
> > [mailto:[EMAIL PROTECTED] On Behalf Of Stephen
> >
> > Turner
> >
> > Sent: Friday, October 05, 2007 10:12 AM
> >
> > To: rt-users@lists.bestpractical.com
> >
> > Subject: RE: [rt-users] Status of the RT AssetTracker.
> >
> >
> >
> > At Friday 10/5/2007 07:53 AM, Jose Antonio Canton Olid wrote:
> >
> >>Hello
> >
> >>
> >
> >>The company where I work is wondering about use Asset Tracker, but the
> >
> >>link referenced in the last mail in the communication below do not
> >
> > works
> >
> >>properly. The tar.gz is decompressed with errors.
> >
> >>
> >
> >>Please, can somebody solve the tar.gz or make accessible the asset
> >
> >>tracker from other site?
> >
> >>
> >
> >>Thanks for your help
> >
> >>Josep
> >
> >
> >
> > Jose,
> >
> >
> >
> > I was able to download and decompress the tar.gz file two days ago,
> >
> > so I think the file is OK. I'd recommend giving it another try.
> >
> >
> >
> > Steve
> >
> >
> >
> > ___
> >
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> >
> >
> > Community help: http://wiki.bestpractical.com
> >
> > Commercial support: [EMAIL PROTECTED]
> >
> >
> >
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >
> > Buy a copy at http://rtbook.bestpractical.com
> >
> > ___
> >
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> >
> >
> > Community help: http://wiki.bestpractical.com
> >
> > Commercial support: [EMAIL PROTECTED]
> >
> >
> >
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >
> > Buy a copy at http://rtbook.bestpractical.com
> >
> >
> >
> >
> > 
> >
> > ___
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: [EMAIL PROTECTED]
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] errors on 3.6.5

2007-10-08 Thread Marco Avvisano 

I resolved after upgrading mysql server

thanks for your suggestions

Marco


- Original Message - 
From: "Jesse Vincent" <[EMAIL PROTECTED]>

To: "Marco Avvisano" <[EMAIL PROTECTED]>
Cc: 
Sent: Friday, October 05, 2007 9:51 PM
Subject: Re: [rt-users] errors on 3.6.5


___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Minor patch

2007-10-08 Thread Jesse Vincent 
Thanks for the patch. That looks like a kind of strange place to put  
that skip. Is there a reason it's not at the start of the loop?


-jesse

On Oct 8, 2007, at 4:03 AM, Brian Gallew wrote:

The following patch prevents an error message about "Unknown update  
type" on my RT installation whenever I try to update a multi-choice  
custom field with categories.


--- lib/RT/Interface/Web.pm 2007-07-19 22:30:01.0 +0300
+++ local/lib/RT/Interface/Web.pm   2007-10-07  
15:10:17.0 +0300

@@ -1281,6 +1281,7 @@
s/\r//g foreach @values;
}
@values = grep defined && $_ ne '', @values;
+next if $arg =~ /Category$/;
if ( $arg eq 'AddValue' || $arg eq 'Value' ) {
foreach my $value (@values) {

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly  
Media. Buy a copy at http://rtbook.bestpractical.com






PGP.sig
Description: This is a digitally signed message part
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] RT and many attachments

2007-10-08 Thread Nikita Gubenko 
Hello

I encountered a problem when I want to save a lot of attachments. Is there a
way to do this in a single click? Clicking 20 links is very tiresome:)
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Who can resolve Reminders which are owned by "nobody"?

2007-10-08 Thread Dirk Pape 

Hello,

We have rt 3.6.5; someone here has created a reminder which is owned by 
Nobody. This is visible for all Watchers of this Queue on "RT at a glance" 
(widget, which shows reminders).


But I don't see how this reminder can be resolved by anyone. If we go to 
the Ticket page which the reminder refers there appears no checkbox to 
resolve it, the reminder is not even shown there.


Is this a bug or do I miss something?

Dirk.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Subject: [rt-users] Date/Time in exported spreadsheet wrong

2007-10-08 Thread Andrew Dike 
Hi Bjoern,

I have noticed the same issue in RT 3.6.0. I'm not sure if I got to the
bottom of it but I believe that the time recorded in the database is always
GMT. When you view times and dates via the web front end, the settings in
RT_SiteConfig.pm come into effect, adjusting the time for your location.
However the export function always outputs data direct from the DB.

I hope there's a straightforward way to fix this because it's quite
frustrating for users.



Andrew

Date: Tue, 02 Oct 2007 09:18:39 +0200
> From: Bjoern Schulz <[EMAIL PROTECTED]>
> Subject: [rt-users] Date/Time in exported spreadsheet wrong
>
>
> Hi list,
>
> we are using RT 3.6.5 RC2 and I observe the following problem.
> We like to export search data to a spreadsheet, but there is a different
> between the date in the web-UI and the exported data. In our case its 2
> hours.
>
>
> Our RT_SiteConfig.pm
> # $Timezone is used to convert times entered by users into GMT and back
> again
> # It should be set to a timezone recognized by your local unix box.
> Set($Timezone , 'Europe/Berlin');
>
>
>
> Thanks for any input!
>
> bjoern
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Minor patch

2007-10-08 Thread Brian Gallew 

Jesse Vincent wrote:
Thanks for the patch. That looks like a kind of strange place to put 
that skip. Is there a reason it's not at the start of the loop?


"Because I backtracked to the first place that looked reasonable."  8-)

I have no preferences here, as long as it works!
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com