Re: [rt-users] Prevent changing of Custom Field
Hi Kenn, I don't think that there's an easy solution without changing RT code to prevent the change earlier. At least I haven't found anything about it in the list or wiki. I have similar requirements here and solved it with setting back the newValue to oldValue, e.g. if the user shouldn't have the possibility to set a combo box back to "work in progress" once he changed it to "work done". It's not the best solution (and I still try to get rid of the RT message "changed to 'work in progress'" although there were no visible changes for the user) but it works. If there's a solution to catch changes before changing the CF (like described by Kenn), I would be interested in it too. Regards, Ben Kenneth Crocker wrote: > To all, > > > I have a Custom Field that has two values, "Yes" and "No". I have > granted "ModifyCustomField" to a certain group. When someone of that > group modifies that CF, I want to "disallow" or "stop" that update > from occuring if the ticket owner is the same person modifying the CF. > Is that really possible? I've been assuming that when a custom > condition checked the "NewValue", the "NewValue" was already a fact, > set in stone. Is my assumption correct? If so, I could create a scrip > to undo the change, but that seems a bit bulky and I would prefer to > stop the change before it is completed. Any help??? Thanks. > > > Kenn > LBNL > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll > take > up to 20 percent off the price. This sale won't last long, so get in > touch today.Email us at [EMAIL PROTECTED] or call us at +1 > 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] new RTx::EmailCompletion and poll for the next release
Hello, The new RTx::EmailCompletion should hit your store in the next few hours : http://search.cpan.org/~nchuche/. See below for changes. I've got some ideas for the next releases but would like to have your own : * parameter to show other fields than email in autocompletion list (Name, Address, ...) * add other auto completion fields (link ticket with completion on subject) * add a context menu in tickets list to link directly to ticket subsections As you can see, that's not only about email completion so feel free add other things you would like to have in... Main Changes for 0.03 are : * allow searching on fields other than email (Kevin Falcone && Best Practical) * LDAP autocompletion (emails LDAP background color in light grey) * optimisation in the match privileged/unprivileged criteria (faster than the if ... elsif ... else inside the loop) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Procmail filtering
Hi John! only a guess, but due to the fact that the mailgateway also use http internally, I would try to encode it like an http request so I would try QUEUE="queue%20with%20spaces" good luck sven On Mi, 2007-11-14 at 08:58 -0600, John Arends wrote: > "$QUEUE" in my .rc file fixed the problem. It's quite obvious why that > is the solution now, but when banging your head against the wall for an > hour you sometimes don't see it. > > Mathew Snyder wrote: > > Have you tried queue\ with\ spaces? > > > > Keep up with me and what I'm up to: http://theillien.blogspot.com > > > > > > John Arends wrote: > >> I'm trying to use procmail to filter messages coming into RT but I can't > >> figure out how to pass a queue name to my procmail recipe if it has > >> spaces in it. > >> > >> QUEUE=\"queue with spaces\" and QUEUE='queue with spaces' both cause > >> failure. > >> > >> Any suggestions? > >> > >> My /etc/aliases looks like this: > >> > >> rt-general: "|/etc/smrsh/procmail -m QUEUE=General > >> /etc/procmail/rt-deliver.rc" > >> > >> rt-deliver.rc looks like this: > >> > >> # Trash Outlook autoreplies > >> :0 w > >> * ^subject:.*Out of Office AutoReply > >> /dev/null > >> > >> #Strip Attachments and HTML > >> :0 fw > >>|/usr/local/bin/stripmime.pl > >> > >> #Send it on to the RT queue > >> :0 w > >> | /usr/sbin/rt-mailgate --queue $QUEUE --action correspond --url > >> https://myserver.edu/rt/ > >> > >> ___ > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >> > >> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > >> > >> If you sign up for a new RT support contract before December 31, we'll take > >> up to 20 percent off the price. This sale won't last long, so get in > >> touch today.Email us at [EMAIL PROTECTED] or call us at +1 617 > >> 812 0745. > >> > >> > >> Community help: http://wiki.bestpractical.com > >> Commercial support: [EMAIL PROTECTED] > >> > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > >> a copy at http://rtbook.bestpractical.com > >> > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Restoring RT in Windows
Hi, I'm trying to restore my RT database, in Windows, using the following statement that I found in a thread: mysqlimport--user=root --default-character-set=binary --port=8284 --delete rt3 < c:\rt_win.sql It doesn't work. I was wondering if this is the statement is correct or if I should try to import the backup in a different way. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Special Custom Field Display/Edit - Suggestions?
Has anyone else had success with this Custom Custom Field idea and
have any sample implementations they might be willing to share? I've
read through the RT Wiki pages on customizing RT but I am not sure
where to start with this. I have not seen any reference information
posted anywhere doing what we are trying to do here. Sorry if I'm
missing something obvious, just not seeing it.
Any guidance, samples, or otherwise pointers to more detailed
information on what we need to do to effectively implement a
customized Custom Field would be extremely helpful.
Thanks in advance!
On Nov 1, 2007 5:50 AM, Stan Sawa <[EMAIL PROTECTED]> wrote:
> On Tue, 30 Oct 2007 11:51:34 -0400
> "Todd Williams" <[EMAIL PROTECTED]> wrote:
> > Has anyone done anything similar to this? Can anybody offer some
> > pointers, ideas, or thoughts? Any suggestions would be greatly
> > appreciated.
> >
>
>
> we are currently implementing something like this (that is special
> customfield with customised editor viewer). Approach, which seems to
> work quite fine is adding new type of custom field (which will be used
> only in one cf, but it gives us nice separation of code):
>
> % cat local/lib/RT/CustomField_Local.pm
> no warnings qw/redefine/;
> package RT::CustomField;
>
> $FieldTypes{ClCustID} = [
> 'Select multiple customers',
> 'Select one customer'
> ];
>
> then, we create/add custom field to queue(s). As rt is using custom
> field type for selecting which widget/componenet, so it is using:
>
> local/html/Elements/EditCustomFieldClCustID
> local/html/Elements/ShowCustomFieldClCustID
>
> they were created based on one of default ones, with added additional
> 'helper' dropdowns and searches. They use some javascript/async
> requests to fetch data from other systems and modify existing controls.
> The only thing you have to keep in mind is that the value stored in
> customfield is the one which is passed in
> '<%$NamePrefix.$CustomField->Id%>-Value' field of form, so you have to
> make sure it is filled with correct value.
>
> Hope it helps.
>
> --
> Stanislaw Sawa
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch
> today.
> Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch
today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Special Custom Field Display/Edit - Suggestions?
RT has a callback that lets you override the name of the component
that is used to render the custom field. We use this to turn an input
CF into a select CF that is loaded with values from an RPC call. Here
is the callbacK:
> cat
> /opt/rt3/local/html/Callbacks/myCompany/Elements/EditCustomField/EditComponentName
<%INIT>
return unless $CustomField;
if ( $CustomField->FriendlyPattern =~ /\WTime\W/ ) {
$$Name = $m->callers(1)->dir_path . "/CustomFields/TimePicker";
return;
}
my
$Comp = $CustomField->Name;
$Comp =~ s/\W/_/g;
$Comp = $m->callers(1)->dir_path . "/CustomFields/EditCF_$Comp";
$$Name = $m->comp_exists($Comp.$CustomField->id) ? $Comp.$CustomField->id
: $m->comp_exists($Comp) ? $Comp
: $$Name;
<%ARGS>
$Name
$CustomField => undef
$Object => undef
This allows us to create files in
/opt/rt3/local/html/Elements/CustomFields. For example:
> cat /opt/rt3/local/html/Elements/CustomFields/EditCF_Client_Name39
% my $id = $NamePrefix . $CustomField->Id;
(no value)
% if ( @$clients == 1 ) {
<%$Values->First->Content%>
% }
% for my $client ( @$clients ) {
% my $value = $client->{client_id} || $client->{client_name};
HasEntry($value)
? 'SELECTED' : ''%> >
<%substr($client->{client_name}, 0, 50)%>
% }
<%init>
my $clients = myCompany::RPC->get_clients();
<%args>
$Object => undef
$CustomField => undef
$NamePrefix => undef
$Default => undef
$Values => undef
$Multiple => 0
$Rows => undef
-Todd
On 11/15/07, Todd Williams <[EMAIL PROTECTED]> wrote:
> Has anyone else had success with this Custom Custom Field idea and
> have any sample implementations they might be willing to share? I've
> read through the RT Wiki pages on customizing RT but I am not sure
> where to start with this. I have not seen any reference information
> posted anywhere doing what we are trying to do here. Sorry if I'm
> missing something obvious, just not seeing it.
>
> Any guidance, samples, or otherwise pointers to more detailed
> information on what we need to do to effectively implement a
> customized Custom Field would be extremely helpful.
>
> Thanks in advance!
>
> On Nov 1, 2007 5:50 AM, Stan Sawa <[EMAIL PROTECTED]> wrote:
> > On Tue, 30 Oct 2007 11:51:34 -0400
> > "Todd Williams" <[EMAIL PROTECTED]> wrote:
> > > Has anyone done anything similar to this? Can anybody offer some
> > > pointers, ideas, or thoughts? Any suggestions would be greatly
> > > appreciated.
> > >
> >
> >
> > we are currently implementing something like this (that is special
> > customfield with customised editor viewer). Approach, which seems to
> > work quite fine is adding new type of custom field (which will be used
> > only in one cf, but it gives us nice separation of code):
> >
> > % cat local/lib/RT/CustomField_Local.pm
> > no warnings qw/redefine/;
> > package RT::CustomField;
> >
> > $FieldTypes{ClCustID} = [
> > 'Select multiple customers',
> > 'Select one customer'
> > ];
> >
> > then, we create/add custom field to queue(s). As rt is using custom
> > field type for selecting which widget/componenet, so it is using:
> >
> > local/html/Elements/EditCustomFieldClCustID
> > local/html/Elements/ShowCustomFieldClCustID
> >
> > they were created based on one of default ones, with added additional
> > 'helper' dropdowns and searches. They use some javascript/async
> > requests to fetch data from other systems and modify existing controls.
> > The only thing you have to keep in mind is that the value stored in
> > customfield is the one which is passed in
> > '<%$NamePrefix.$CustomField->Id%>-Value' field of form, so you have to
> > make sure it is filled with correct value.
> >
> > Hope it helps.
> >
> > --
> > Stanislaw Sawa
> > ___
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> >
> > If you sign up for a new RT support contract before December 31, we'll take
> > up to 20 percent off the price. This sale won't last long, so get in touch
> > today.
> > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
> >
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: [EMAIL PROTECTED]
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch
> today.
> Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.
[rt-users] Fetchmail erro
Anyone ever get this fetchmail error message: fetcmail: lock creation failed. This is after installing RT and Cygwin on a 2003 Server. Thanks, Bill ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Unexpected session timeouts, RT 3.6.5
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I've just set up RT 3.6.5 for testing with a copy of the current database from our old 3.4.1 install, and ran the usual update scripts on the new copy. The new version seems to have an issue with sessions timing out unexpectedly, visible in Safari 2, Safari 3 and the current Firefox. Basically, after logging in, one can click around constantly for anywhere from a few seconds to a couple of minutes, but eventually will be dumped back to the login screen.I've seen this both with normal use and with frequent random clicking on links attempting to generate the error. Has anyone else seen this behaviour? Any thoughts on what might be causing it? My rt.log file is set to log at debug level, but nothing at all shows up when this error occurs. Matt Pounsett -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.6 (Darwin) iD8DBQFHPJtQmFeRJ0tjIxERAgpxAJ9gKIEmL7eJYvSmSqIUeKgHhLVfbQCgjj0Z K8wAgMdyXZy6qM0Dfgd3gdU= =I3xI -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Outgoing email stopped working
I am running RT with POSTFIX and SENDMAIL. Due to some other activity the / partition became full. After I cleared the problem, RT started working again. However no outbound email is sent when tickets are updated. Inbound emails are received and update the tickets fine. I have tested sendmail and postfix and everything is working fine on this server RT is the only application with this email issue. Any suggestions? Thanks, James ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
