date:20080205

Re: [rt-users] highlight updated tickets

2008-02-05 Thread Johan Baarman

Hi, sorry for the late reply but I was looking for almost the same thing and
here¹s how I solved it. I wanted to check if a ticket had been updated by
anyone else than our staff i.e. requestor or any of the CC:s. I used the
example callback and the css from the wiki to change the statuscolor and
this is the function:

sub statusInColor {
   my $Ticket = shift;
   my $status = $Ticket-Status;
   my $css = status . lc $status;
   my $LastUpdater = $Ticket-LastUpdatedByObj-EmailAddress;
   my $TicketRequestors = $Ticket-Requestors-MemberEmailAddressesAsString;
   my $TicketCC = $Ticket-Cc-MemberEmailAddressesAsString;
 
   if (($TicketRequestors =~ $LastUpdater) || ($TicketCC =~ $LastUpdater))
   {
   $css = status . lc reply;
$status = div class=\$css\$status REP/div;

   }
   else { 
   $status = div class=\$css\$status/div;
   }

   return \$status;
}

Besides changing the color, I set a ³REP² flag after the status in case any
of the users are colorblind. Hope this helps.

Regards,
Johan Baarman



On 1/23/08 2:49 PM, Hoogstraten, Ton [EMAIL PROTECTED] wrote:

 Ello,
  
 I'm looking for a possible way to make a ticket highlight when it has been
 last updated by anybody else then the owner. I Found ShowStatusInColor on the
 Wiki page, and it comes close to what I want but I could use some help finding
 the correct last updated by user in a ticket instead of the ticket status so I
 can modify the callback.
  
 Regards,
  
 Ton Hoogstraten
 
 
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Re: [rt-users] 3.6.5 Clickable links

2008-02-05 Thread Toby Darling

Mathew

 I'm trying to sort this out.  I'm looking at Shane's modification to
 Dirk's callback but I can't figure out where to place it in
 local/html/Tickets/ShowMessageStanza.  That file already has a
 %init section.

You should put the code in 
$your-rt-path/local/html/Callbacks/your_callbacks/Ticket/Elements/ShowMessageStanza/Default

 http://wiki.bestpractical.com/view/ClickableLinks


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Re: [rt-users] 3.6.5 Clickable links

2008-02-05 Thread Mathew

Ahhh...duh. So instead of copying ShowMessageStanza to local/html/Ticket I
create a new directory and place Default within it. For some reason, it seems
so obvious even though it wasn't stated any different.

Keep up with my goings on at http://theillien.blogspot.com

Toby Darling wrote:
Mathew

You should put the code in
$your-rt-path/local/html/Callbacks/your_callbacks/Ticket/Elements/ShowMessageStanza/Default

http://wiki.bestpractical.com/view/ClickableLinks

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Re: [rt-users] highlight updated tickets

2008-02-05 Thread Roy Depp

Thanks, thats great.
I have a problem though, i get the REP tag and I can see the div
class=statusreplynew REP/div lines correctly in the page source,
but it seems like the additional css styles aren't loaded. I've put
them into $RT_HOME/local/html/Callbacks/MyCallbacks/NoAuth/webrt.css/Default
as described in the ShowStatusInColor wiki page.
I've looked into the various RT mailing lists but came up with nothing
relevant, so I'm probably missing something here.
Any help will be appreciated.

tx,
Roy.

On Feb 5, 2008 11:16 AM, Johan Baarman [EMAIL PROTECTED] wrote:

  Hi, sorry for the late reply but I was looking for almost the same thing
 and here's how I solved it. I wanted to check if a ticket had been updated
 by anyone else than our staff i.e. requestor or any of the CC:s. I used the
 example callback and the css from the wiki to change the statuscolor and
 this is the function:

  sub statusInColor {
 my $Ticket = shift;
 my $status = $Ticket-Status;
 my $css = status . lc $status;
 my $LastUpdater = $Ticket-LastUpdatedByObj-EmailAddress;
 my $TicketRequestors =
 $Ticket-Requestors-MemberEmailAddressesAsString;
 my $TicketCC = $Ticket-Cc-MemberEmailAddressesAsString;

 if (($TicketRequestors =~ $LastUpdater) || ($TicketCC =~ $LastUpdater))
 {
 $css = status . lc reply;
  $status = div class=\$css\$status REP/div;

 }
 else {
 $status = div class=\$css\$status/div;
 }

 return \$status;
  }

  Besides changing the color, I set a REP flag after the status in case any
 of the users are colorblind. Hope this helps.

  Regards,
  Johan Baarman





  On 1/23/08 2:49 PM, Hoogstraten, Ton [EMAIL PROTECTED] wrote:



 Ello,

  I'm looking for a possible way to make a ticket highlight when it has been
 last updated by anybody else then the owner. I Found ShowStatusInColor on
 the Wiki page, and it comes close to what I want but I could use some help
 finding the correct last updated by user in a ticket instead of the ticket
 status so I can modify the callback.

  Regards,

  Ton Hoogstraten

  
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Re: [rt-users] highlight updated tickets

2008-02-05 Thread Johan Baarman

Yes I actually had the same problem, I solved it by making a local overlay
of main.css in path to local RT/html/NoAuth/css/3.5-default/ and including
a statuscolor.css. You'll put your colorsetting in that file. Sorry I forgot
to mention this. 

/Johan 


On 2/5/08 1:17 PM, Roy Depp [EMAIL PROTECTED] wrote:

 Thanks, thats great.
 I have a problem though, i get the REP tag and I can see the div
 class=statusreplynew REP/div lines correctly in the page source,
 but it seems like the additional css styles aren't loaded. I've put
 them into $RT_HOME/local/html/Callbacks/MyCallbacks/NoAuth/webrt.css/Default
 as described in the ShowStatusInColor wiki page.
 I've looked into the various RT mailing lists but came up with nothing
 relevant, so I'm probably missing something here.
 Any help will be appreciated.
 
 tx,
 Roy.
 
 On Feb 5, 2008 11:16 AM, Johan Baarman [EMAIL PROTECTED] wrote:


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Re: [rt-users] highlight updated tickets

2008-02-05 Thread Roy Depp

Thank Johan,

Added to ShowStatusInColor wiki page.

On Feb 5, 2008 1:55 PM, Johan Baarman [EMAIL PROTECTED] wrote:
 Yes I actually had the same problem, I solved it by making a local overlay
 of main.css in path to local RT/html/NoAuth/css/3.5-default/ and including
 a statuscolor.css. You'll put your colorsetting in that file. Sorry I forgot
 to mention this.

 /Johan


 On 2/5/08 1:17 PM, Roy Depp [EMAIL PROTECTED] wrote:

  Thanks, thats great.
  I have a problem though, i get the REP tag and I can see the div
  class=statusreplynew REP/div lines correctly in the page source,
  but it seems like the additional css styles aren't loaded. I've put
  them into $RT_HOME/local/html/Callbacks/MyCallbacks/NoAuth/webrt.css/Default
  as described in the ShowStatusInColor wiki page.
  I've looked into the various RT mailing lists but came up with nothing
  relevant, so I'm probably missing something here.
  Any help will be appreciated.
 
  tx,
  Roy.
 
  On Feb 5, 2008 11:16 AM, Johan Baarman [EMAIL PROTECTED] wrote:
 


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Re: [rt-users] 3.6.5 Clickable links

2008-02-05 Thread Mathew Snyder

Sweet. It works using Shane's code. I've found one minor issue thought that
likely won't be a problem. I'm just bringing them up for the sake of
disclosure: if the link is opened in the same browser window/tab and the back
button is used to return to the ticket, the link is no longer clickable.

Toby Darling wrote:
Mathew

You should put the code in
$your-rt-path/local/html/Callbacks/your_callbacks/Ticket/Elements/ShowMessageStanza/Default

http://wiki.bestpractical.com/view/ClickableLinks

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Re: [rt-users] 3.6.5 Clickable links

2008-02-05 Thread Mathew Snyder

I take it back. It seems to have only happened once. Each successive test has
proven me wrong.

Keep up with me and what I'm up to: http://theillien.blogspot.com

Mathew Snyder wrote:
Sweet. It works using Shane's code. I've found one minor issue thought that
likely won't be a problem. I'm just bringing them up for the sake of
disclosure: if the link is opened in the same browser window/tab and the back
button is used to return to the ticket, the link is no longer clickable.

Toby Darling wrote:
Mathew

I'm trying to sort this out. I'm looking at Shane's modification to
Dirk's callback but I can't figure out where to place it in
local/html/Tickets/ShowMessageStanza. That file already has a
%init section.
You should put the code in
$your-rt-path/local/html/Callbacks/your_callbacks/Ticket/Elements/ShowMessageStanza/Default