Re: [rt-users] I've asked the beginner perl group but no one responded
I'm not installing RT via RPM. That's something that is unnecessary and not preferable. I just need to know how to install the three modules. Vivek Khera wrote: > On Apr 15, 2008, at 11:55 AM, Mathew wrote: >> I'm trying to make the (re-)installation of RT as painless as possible >> for future generations. I've encountered a problem though in that I > > Then don't install it by hand; use a package manager for whatever OS > you've got and install the RT package from that. > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Keep up with my goings on at http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] disable User_Vendor
On Tue, 2008-04-15 at 21:38 +0100, Mike Peachey wrote: > Matt Zagrabelny wrote: [...] > > So, what are the ways of disabling User_Vendor and which are preferred > > (or best) ? > > > I suppose I ought to put in a global variable to enable/disable all > ExternalAuth settings, you're not the first to enquire, but for the > moment, there isn't one. > > To stop it from being used for the moment you must rename or remove > /usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm (you can just > move it to User_Vendor.bak instead of deleting it). And you must also > remove the autohandler Auth callback. I'm not sure where this will be in > your distribution, but in a manual single-directory install it would be > $RTHOME/share/html/Callbacks/ExternalAuth/autohandler/Auth. Callbacks > don't quite work the same as overlays so you are better off just > deleting this one for now and replacing it later. That explains the error I get when I log in. :) RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands. (/usr/share/request-tracker3.6/html/Callbacks/ExternalAuth/autohandler/Auth line 73) [...] > I will try to remember to build a global enable/disable variable into > v0.06, but feel free to raise a ticket in rt.cpan.org to remind me. Done. Thanks Mike! -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2 He is not a fool who gives up what he cannot keep to gain what he cannot lose. -Jim Elliot signature.asc Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] disable User_Vendor
Matt Zagrabelny wrote: > Greetings, > > I have installed RT::Authen::ExternalAuth from CPAN; the module and > corresponding RT "hook" have been installed as follows: > > % tree /usr/local/share/request-tracker3.6/lib > /usr/local/share/request-tracker3.6/lib > `-- RT > |-- Authen > | `-- ExternalAuth.pm > `-- User_Vendor.pm > > I am finding that I am doing quite a bit of testing and configuring at > this point and would like to disable the module. I have done some > googling and searched the wiki and have not found anything that looks > promising. > > So, what are the ways of disabling User_Vendor and which are preferred > (or best) ? I suppose I ought to put in a global variable to enable/disable all ExternalAuth settings, you're not the first to enquire, but for the moment, there isn't one. To stop it from being used for the moment you must rename or remove /usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm (you can just move it to User_Vendor.bak instead of deleting it). And you must also remove the autohandler Auth callback. I'm not sure where this will be in your distribution, but in a manual single-directory install it would be $RTHOME/share/html/Callbacks/ExternalAuth/autohandler/Auth. Callbacks don't quite work the same as overlays so you are better off just deleting this one for now and replacing it later. In fact, you can just delete both files and then re-install RT::Authen::ExternalAuth over the top when you want them back and they will get overwritten just how they were. I will try to remember to build a global enable/disable variable into v0.06, but feel free to raise a ticket in rt.cpan.org to remind me. -- Kind Regards, ___ Mike Peachey, IT Tel: +44 (0) 114 281 2655 Fax: +44 (0) 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK http://www.jennic.com Confidential ___ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] disable User_Vendor
Greetings, I have installed RT::Authen::ExternalAuth from CPAN; the module and corresponding RT "hook" have been installed as follows: % tree /usr/local/share/request-tracker3.6/lib /usr/local/share/request-tracker3.6/lib `-- RT |-- Authen | `-- ExternalAuth.pm `-- User_Vendor.pm I am finding that I am doing quite a bit of testing and configuring at this point and would like to disable the module. I have done some googling and searched the wiki and have not found anything that looks promising. So, what are the ways of disabling User_Vendor and which are preferred (or best) ? TIA, -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2 He is not a fool who gives up what he cannot keep to gain what he cannot lose. -Jim Elliot signature.asc Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] I've asked the beginner perl group but no one responded
On Apr 15, 2008, at 11:55 AM, Mathew wrote: > I'm trying to make the (re-)installation of RT as painless as possible > for future generations. I've encountered a problem though in that I Then don't install it by hand; use a package manager for whatever OS you've got and install the RT package from that. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT SSL implementation
Ok, so I got to read up a bit. The PEM files are the .key and .crt when generating self signed ssl certs and keys... ok I get that... What I did is I put in the lines bellow in the /etc/httpd/conf.d/ssl.conf SSLCertificateFile /etc/httpd/conf/ssl.crt/server.crt SSLCertificateKeyFile /etc/httpd/conf/ssl.key/server.key Also changed the RT_SiteConfig.pm for the line bellow: Set($WebBaseURL , "http://10.98.5.253:$WebPort";); is now : Set($WebBaseURL , "https://10.98.5.253";); Restarted the server and no errors, see the logs: [Tue Apr 15 14:09:13 2008] [notice] caught SIGTERM, shutting down [Tue Apr 15 14:09:16 2008] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Tue Apr 15 14:09:18 2008] [notice] Digest: generating secret for digest authentication ... [Tue Apr 15 14:09:18 2008] [notice] Digest: done [Tue Apr 15 14:09:18 2008] [notice] mod_python: Creating 4 session mutexes based on 256 max processes and 0 max threads. [Tue Apr 15 14:09:18 2008] [notice] Apache/2.2.3 (Red Hat) configured -- resuming normal operations Yet, when going to https://10.98.5.253 I still get a page cannot be displayed and the httpd error log states: [Tue Apr 15 14:10:30 2008] [error] [client 10.98.5.250] Invalid method in request \x16\x03\x01 What am I missing? Regards, Nelson Pereira -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 15, 2008 12:47 PM To: Nelson Pereira Cc: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT SSL implementation SSL-specific portions from my rt.conf in /etc/httpd/conf.d/ : ServerAdmin root SSLEngine On SSLCertificateFile /etc/httpd/conf/ssl.crt/cert.pem SSLCertificateKeyFile /etc/httpd/conf/ssl.key/certkey.pem I didn't have to add anything else for it to work. You may look into redirecting anything that goes to port 80, but that isn't necessary. And from RT_SiteConfig.pm : Set($WebBaseURL , "https://server.domain";); Nelson Pereira wrote: > > Jeff, > > > > Can you point me to an article on how to setup RT for SSL (https://)? > > I've been trying to set this up for 2 days now, and can't seem to get > it going. > > I took the HTTPD.conf lines to SSL.conf but that did not help. > > > > Let me know, I would be interested in looking at your RT_SiteConfig.pm > as well as your ssl.conf and httpd.conf > > > > Thanks > > > > > > Regards, > > > > Nelson Pereira > > > > *From:* [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] *On Behalf Of > *Jeffrey Lee > *Sent:* Friday, April 11, 2008 2:08 PM > *To:* rt-users@lists.bestpractical.com > *Subject:* [rt-users] RT SSL implementation > > > > Hi guys, > > > > I've implemented SSL on my RT box, but for some reason anytime I > update or create a new ticket, Rt tries to redirect the browser to > http:// (my server name):443/how do I change the redirect after > the creation or updating of a ticket? > > > > -Jeff > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] bad request at logout
Chris Haumesser wrote: > Hi everyone, > > I'm getting the dreaded "Bad Request/HTTP 400" at logout. My > RT_SiteConfig.pm is below, and I'm using fcgid. Any suggestions? > Nevermind, just needed to clear my browser cache. D'oh. Sorry for the spam. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT SSL implementation
These 2 don't exist: SSLCertificateFile /etc/httpd/conf/ssl.crt/cert.pem SSLCertificateKeyFile /etc/httpd/conf/ssl.key/certkey.pem Do I need to create this file? If so, what permissions to give them? Regards, Nelson Pereira -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 15, 2008 12:47 PM To: Nelson Pereira Cc: Jeffrey Lee; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT SSL implementation SSL-specific portions from my rt.conf in /etc/httpd/conf.d/ : ServerAdmin root SSLEngine On SSLCertificateFile /etc/httpd/conf/ssl.crt/cert.pem SSLCertificateKeyFile /etc/httpd/conf/ssl.key/certkey.pem I didn't have to add anything else for it to work. You may look into redirecting anything that goes to port 80, but that isn't necessary. And from RT_SiteConfig.pm : Set($WebBaseURL , "https://server.domain";); Nelson Pereira wrote: > > Jeff, > > > > Can you point me to an article on how to setup RT for SSL (https://)? > > I've been trying to set this up for 2 days now, and can't seem to get > it going. > > I took the HTTPD.conf lines to SSL.conf but that did not help. > > > > Let me know, I would be interested in looking at your RT_SiteConfig.pm > as well as your ssl.conf and httpd.conf > > > > Thanks > > > > > > Regards, > > > > Nelson Pereira > > > > *From:* [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] *On Behalf Of > *Jeffrey Lee > *Sent:* Friday, April 11, 2008 2:08 PM > *To:* rt-users@lists.bestpractical.com > *Subject:* [rt-users] RT SSL implementation > > > > Hi guys, > > > > I've implemented SSL on my RT box, but for some reason anytime I > update or create a new ticket, Rt tries to redirect the browser to > http:// (my server name):443/how do I change the redirect after > the creation or updating of a ticket? > > > > -Jeff > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT SSL implementation
SSL-specific portions from my rt.conf in /etc/httpd/conf.d/ : ServerAdmin root SSLEngine On SSLCertificateFile /etc/httpd/conf/ssl.crt/cert.pem SSLCertificateKeyFile /etc/httpd/conf/ssl.key/certkey.pem I didn't have to add anything else for it to work. You may look into redirecting anything that goes to port 80, but that isn't necessary. And from RT_SiteConfig.pm : Set($WebBaseURL , "https://server.domain";); Nelson Pereira wrote: > > Jeff, > > > > Can you point me to an article on how to setup RT for SSL (https://)? > > I’ve been trying to set this up for 2 days now, and can’t seem to get > it going. > > I took the HTTPD.conf lines to SSL.conf but that did not help. > > > > Let me know, I would be interested in looking at your RT_SiteConfig.pm > as well as your ssl.conf and httpd.conf > > > > Thanks > > > > > > Regards, > > > > Nelson Pereira > > > > *From:* [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] *On Behalf Of > *Jeffrey Lee > *Sent:* Friday, April 11, 2008 2:08 PM > *To:* rt-users@lists.bestpractical.com > *Subject:* [rt-users] RT SSL implementation > > > > Hi guys, > > > > I’ve implemented SSL on my RT box, but for some reason anytime I > update or create a new ticket, Rt tries to redirect the browser to > http:// (my server name):443/how do I change the redirect after > the creation or updating of a ticket? > > > > -Jeff > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] bad request at logout
Hi everyone, I'm getting the dreaded "Bad Request/HTTP 400" at logout. My RT_SiteConfig.pm is below, and I'm using fcgid. Any suggestions? -C- - Set($rtname, 'sclrev.org'); Set($Organization, 'sclrev.org'); Set($CorrespondAddress , '[EMAIL PROTECTED]'); Set($CommentAddress , '[EMAIL PROTECTED]'); Set($Timezone , 'US/Pacific'); # obviously choose what suits you # THE DATABASE: Set($DatabaseType, 'mysql'); # e.g. Pg or mysql # These are the settings we used above when creating the RT database, # you MUST set these to what you chose in the section above. Set($DatabaseUser , '*'); Set($DatabasePassword , '*'); Set($DatabaseName , '*'); # THE WEBSERVER: Set($WebPath , ""); Set($WebBaseURL , "http://tracker.sclrev.org";); #Set($LogToSyslog, 'debug'); #Set($LogToScreen, 'error'); Set($LogToFile , 'debug'); Set($LogDir, '/var/log/sclrev-rt36'); Set($LogToFileNamed , "rt.log");#log to rt.log # enbale TransactionBatchStage Set($UseTransactionBatch , 1); Set($RTAddressRegexp , '[EMAIL PROTECTED]'); Set($CorrespondAddress , '[EMAIL PROTECTED]'); Set($CommentAddress , '[EMAIL PROTECTED]'); Set($FriendlyFromLineFormat , "\"%s, Santa Clara Law Review\" <%s>"); 1; ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Text/plain attachments not showing up inline
> -Original Message- > From: Jesse Vincent [mailto:[EMAIL PROTECTED] > Sent: Tuesday, April 15, 2008 8:56 AM > To: Dominic Lepiane > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Text/plain attachments not showing up inline > > > On Apr 15, 2008, at 11:46 AM, Dominic Lepiane wrote: > > content-disposition:attachment; filename="RMA_Firefly > > MV_7140913.txt" > > > There we go. RT started honoring the "attachment" > content-disposition header, like the RFC says we should ;) > > It's in Ticket/Element/ShowTransactionAttachments > And how... For now, I just haxxed the regex so that it won't honour the attachment disposition anymore. Going forward, we will make sure that forms getting mailed in to RT put their data in the message body instead of attaching it. Yet images are displayed inline. Would they be supressed if the content-disposition: attachment was set? It seems a little backwards that images will get displayed inline while text gets supressed. (We have taken advantage of Set($ShowTransactionImages, 0);) Anyhow, thanks for your help in figuring out what was happening. - Dominic ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] I've asked the beginner perl group but no one responded
I'm trying to make the (re-)installation of RT as painless as possible for future generations. I've encountered a problem though in that I can't get HTML::FormatText, XML::RSS or Apache-DBI to install through `make fixdeps`. As a result I've written a small script which parses the output of `make testdeps` for any lines containing "MISSING". I'm trying to pass these modules onto cpan and force their installation with no luck. I've tried the following: CPAN::Shell::force(install,$mod_name) CPAN::Module::force(install,$mod_name) system "perl -MCPAN -e 'force install $mod_name'" None work. How can I take care of this? Mathew -- JJ: "I've lost faith in you Matt." Matt: "What?" JJ: "You're listening to Metallica." Matt: "Come on now, it isn't like I actually paid for it." Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Text/plain attachments not showing up inline
On Apr 15, 2008, at 11:46 AM, Dominic Lepiane wrote: content-disposition:attachment; filename="RMA_Firefly MV_7140913.txt" There we go. RT started honoring the "attachment" content-disposition header, like the RFC says we should ;) It's in Ticket/Element/ShowTransactionAttachments PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Text/plain attachments not showing up inline
> -Original Message- > From: Jesse Vincent [mailto:[EMAIL PROTECTED] > Sent: Tuesday, April 15, 2008 8:31 AM > To: Dominic Lepiane > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Text/plain attachments not showing up inline > > > On Apr 15, 2008, at 11:02 AM, Dominic Lepiane wrote: > >> -Original Message- > >> From: Jesse Vincent [mailto:[EMAIL PROTECTED] > >> Sent: Tuesday, April 15, 2008 7:19 AM > >> To: Dominic Lepiane > >> Cc: rt-users@lists.bestpractical.com > >> Subject: Re: [rt-users] Text/plain attachments not showing > up inline > >> > >> > >> On Apr 14, 2008, at 3:01 PM, Dominic Lepiane wrote: > >>> Dear RT Users, > >>> > >>> I just upgraded from 3.0.11 to 3.6.6 (as per my earlier > >> more panicked > >>> emails about my config issues. I have that all sorted > out and most > >>> everything is fine, just fine. > >>> > >>> The one odd problem one of the users has noticed is that > some text > >>> attachments are no longer being displayed inline. Normal email > >>> messages are fine. They come in something like this: > >>> > >> > >> What are the full attachment headers for one of the attachments RT > >> chooses not to display inline? > >> > >> -jesse > >> > > > > Hi Jesse, > > > > How can I find these? When I use the download link, it > just shows me > > the message body and not the message headers. The only > headers I see > > are inline in the ticket comment and include Subject, Date, To, and > > From. That's it. > > > > Click the "Full Headers" link at the top of the history > > > TIA > > > > - Dominic > > > Here they are, email addresses have been scrubbed to protect the innocent: X-Originalarrivaltime: 02 Apr 2008 15:37:30.0834 (UTC) FILETIME=[7693DB20:01C894D7] Resent-Date:Wed, 2 Apr 2008 08:37:35 -0700 (PDT) MIME-Version: 1.0 Resent-Message-Id: <[EMAIL PROTECTED]> Content-Type: multipart/mixed; boundary="=_NextPart_000_0003_01C8949C.CA134A50" Received: from galiano.ptgrey.com (galiano.pointgrey.local [192.168.0.130]) by spruce.ptgrey.com (Postfix) with ESMTP id 76271AC07F for <[EMAIL PROTECTED]>; Wed, 2 Apr 2008 08:37:35 -0700 (PDT) Received: from exchange.pointgrey.local (rosser.pointgrey.local [192.168.0.94]) by galiano.ptgrey.com (Symantec Mail Security) with ESMTP id 544C11B24D9 for <[EMAIL PROTECTED]>; Wed, 2 Apr 2008 08:37:35 -0700 (PDT) Received: from galiano.ptgrey.com (192.168.0.130) by rosser.pointgrey.local (192.168.0.94) with Microsoft SMTP Server id 8.1.263.0; Wed, 2 Apr 2008 08:37:35 -0700 Received: from vps561961 (199.231.149.124.static.sdf.hosting.com [199.231.149.124]) by galiano.ptgrey.com (Symantec Mail Security) with ESMTP id B06DB102FCB for <[EMAIL PROTECTED]>; Wed, 2 Apr 2008 08:37:34 -0700 (PDT) Received: from mail pickup service by vps561961 with Microsoft SMTPSVC; Wed, 2 Apr 2008 08:37:30 -0700 Delivered-To: [EMAIL PROTECTED] Resent-From:<[EMAIL PROTECTED]> X-Auditid: c0a80082-a977fbb00a18-dd-47f3a83f6d14 Subject:RMA Report: Firefly MV S/N 7140913 Return-Path:<[EMAIL PROTECTED]> X-Original-To: [EMAIL PROTECTED] X-Brightmail-Tracker: AA== Date: Wed, 2 Apr 2008 08:37:30 -0700 Message-Id: <[EMAIL PROTECTED]> X-Mimeole: Produced By Microsoft MimeOLE V6.00.3790.4133 To: <[EMAIL PROTECTED]> From: <[EMAIL PROTECTED]> Content-Length: 0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit X-RT-Original-Encoding: iso-8859-1 Content-Length: 0 content-type: text/plain; charset="utf-8"; name="RMA_Firefly MV_7140913.txt" content-disposition:attachment; filename="RMA_Firefly MV_7140913.txt" Content-Transfer-Encoding: base64 X-RT-Original-Encoding: ascii Content-Length: 1937 > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT SSL implementation
Jeff, Can you point me to an article on how to setup RT for SSL (https://)? I've been trying to set this up for 2 days now, and can't seem to get it going. I took the HTTPD.conf lines to SSL.conf but that did not help. Let me know, I would be interested in looking at your RT_SiteConfig.pm as well as your ssl.conf and httpd.conf Thanks Regards, Nelson Pereira From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeffrey Lee Sent: Friday, April 11, 2008 2:08 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] RT SSL implementation Hi guys, I've implemented SSL on my RT box, but for some reason anytime I update or create a new ticket, Rt tries to redirect the browser to http:// (my server name):443/how do I change the redirect after the creation or updating of a ticket? -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Text/plain attachments not showing up inline
On Apr 15, 2008, at 11:02 AM, Dominic Lepiane wrote: -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 15, 2008 7:19 AM To: Dominic Lepiane Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Text/plain attachments not showing up inline On Apr 14, 2008, at 3:01 PM, Dominic Lepiane wrote: Dear RT Users, I just upgraded from 3.0.11 to 3.6.6 (as per my earlier more panicked emails about my config issues. I have that all sorted out and most everything is fine, just fine. The one odd problem one of the users has noticed is that some text attachments are no longer being displayed inline. Normal email messages are fine. They come in something like this: What are the full attachment headers for one of the attachments RT chooses not to display inline? -jesse Hi Jesse, How can I find these? When I use the download link, it just shows me the message body and not the message headers. The only headers I see are inline in the ticket comment and include Subject, Date, To, and From. That's it. Click the "Full Headers" link at the top of the history TIA - Dominic PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Need to include actual attachment file with correspondence email
Greetings, I have a situation where occasionally RT correspondence will be sent to parties who do not have access to RT. This is particularly troublesome for correspondence that refers to attachments within RT, as these users would be unable to authenticate to view the attachment. For policy reasons, we cannot give them access to RT, so as a workaround, I am trying to figure out how to include the attachment itself within the correspondence email. Thus far, I have discovered how to include links to attachments within emails: http://wiki.bestpractical.com/view/AddAttachmentLinksToMail This works fine for people who have access to RT, but fails for those who do not. I have been unable to find any information on how to include the actual *attachment* within the email, which would solve the problem for the non-RT users. Any pointers to information on how to do this? I'm currently running RT 3.6.4. Thanks, Peter ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Text/plain attachments not showing up inline
> -Original Message- > From: Jesse Vincent [mailto:[EMAIL PROTECTED] > Sent: Tuesday, April 15, 2008 7:19 AM > To: Dominic Lepiane > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Text/plain attachments not showing up inline > > > On Apr 14, 2008, at 3:01 PM, Dominic Lepiane wrote: > > Dear RT Users, > > > > I just upgraded from 3.0.11 to 3.6.6 (as per my earlier > more panicked > > emails about my config issues. I have that all sorted out and most > > everything is fine, just fine. > > > > The one odd problem one of the users has noticed is that some text > > attachments are no longer being displayed inline. Normal email > > messages are fine. They come in something like this: > > > > What are the full attachment headers for one of the > attachments RT chooses not to display inline? > > -jesse > Hi Jesse, How can I find these? When I use the download link, it just shows me the message body and not the message headers. The only headers I see are inline in the ticket comment and include Subject, Date, To, and From. That's it. TIA - Dominic ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Text/plain attachments not showing up inline
On Apr 14, 2008, at 3:01 PM, Dominic Lepiane wrote: Dear RT Users, I just upgraded from 3.0.11 to 3.6.6 (as per my earlier more panicked emails about my config issues. I have that all sorted out and most everything is fine, just fine. The one odd problem one of the users has noticed is that some text attachments are no longer being displayed inline. Normal email messages are fine. They come in something like this: What are the full attachment headers for one of the attachments RT chooses not to display inline? -jesse Subject:RE: [PGR #92694] Firefly MV: LED flashing Date: Mon, 7 Apr 2008 16:53:42 +0200 To: <[EMAIL PROTECTED]> From: Oliver Machui <[EMAIL PROTECTED]> Download (untitled) [text/plain 289b] And the message follows. However, we have some web-form generated email messages that come in and the body of those messages does not display inline. They look basically the same: Subject:RMA Report: Firefly MV S/N 7140913 Date: Wed, 2 Apr 2008 08:37:30 -0700 To: <[EMAIL PROTECTED]> From: <[EMAIL PROTECTED]> Download RMA_Firefly MV_7140913.txt [text/plain 1.8k] Except the body is not displayed and staff instead have to use the provided Download link. I tried tweaking what settings I could find in the SiteConfig that seemed to be of any relevance: Set($MaxInlineBody, 1000); Set($SuppressInlineTextFiles, 0); Neither of these seem to have any effect. And just to clarify, in RT 3.0.11, these messages are displayed inline. This is only a problem in 3.6.6. And this does affect new messages that have come in since the upgrade, so it's not just some oddity with pre-upgrade data. Thanks in advance, -- Dominic Lepiane Network Administrator Point Grey Research 604 730 9937 x283 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Date/Time issue
Hi, Actually I have not synchronized my machine with NTP server. Though the system time is correct(locally), still the time of error logging is different. # date Tue Apr 15 15:50:47 NPT 2008 And the error logs at that time were: [Tue Apr 15 10:06:31 2008] [error]: FAILED LOGIN for geek (/usr/share/rt3/html/autohandler:251) Surprisingly, the comments that appear within my RT are in accordance with the system time. Since the above error output is from the HTTPD error log file. I don't know where it gets its time from. Have to see... ): Thanks, Yogesh On Tue, Apr 15, 2008 at 1:42 PM, Martin Wheldon <[EMAIL PROTECTED]> wrote: > Sounds to me as if the system time is incorrect. > > Is NTP configured and working OK. > > Martin > > On 4/13/08, IT GUY <[EMAIL PROTECTED]> wrote: > > hello everyone, > > > > Could anyone suggest me how to configure Date/Time for RTWhatever > TIME > > is seen in the httpd error_log below, is not the actual local time > > > > Is it just for the error logs? I am confused! Shouldn't it reflect my > > machine's date. > > > > [Sat Apr 12 19:07:23 2008] [notice] Digest: generating secret for digest > > authentication ... > > [Sat Apr 12 19:07:23 2008] [notice] Digest: done > > [Sat Apr 12 19:07:23 2008] [notice] Apache/2.2.8 (Unix) DAV/2 > mod_perl/2.0.3 > > Per > > l/v5.8.8 configured -- resuming normal > > operations > > Regards, > > Yogesh > > ___ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Date/Time issue
Sounds to me as if the system time is incorrect. Is NTP configured and working OK. Martin On 4/13/08, IT GUY <[EMAIL PROTECTED]> wrote: > hello everyone, > > Could anyone suggest me how to configure Date/Time for RTWhatever TIME > is seen in the httpd error_log below, is not the actual local time > > Is it just for the error logs? I am confused! Shouldn't it reflect my > machine's date. > > [Sat Apr 12 19:07:23 2008] [notice] Digest: generating secret for digest > authentication ... > [Sat Apr 12 19:07:23 2008] [notice] Digest: done > [Sat Apr 12 19:07:23 2008] [notice] Apache/2.2.8 (Unix) DAV/2 mod_perl/2.0.3 > Per > l/v5.8.8 configured -- resuming normal > operations > Regards, > Yogesh > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reminder Field
On Mon, Apr 14, 2008 at 02:54:48PM -0400, Candelario, Bill wrote:
> Hello,
>
> Is there a way to use the Reminder's field, in RT 3.6, for sending out
> an email when that particular ticket is due? I am currently using
> rt-remind and it will only send out bulk reminders and I would also
> have to schedule when they are to be sent out. I was hoping to find
> something that would check the reminder's field and send out an email
> if there is a reminder pending.
>
FYI, Reminders are not ticket fields, they are new tickets of 'Type' 'remind'
created with a reference to
the main ticket (RefersTo), the things to do as subject, the due date ... as
due date and the targeted user as owner. So you can get them individually with
the standard RT API.
here is a "scrip" I made yesterday for sending a mail to the owner when
a reminder is created, maybe it can help you:
Scrip
=
Condition
-
User defined:
my $trans = $self->TransactionObj;
# OnCreate:
return(undef) unless $trans->Type eq "Create";
# Only reminders
return(undef) unless $trans->TicketObj->Type eq "reminder";
return(1);
Action
--
Send to owner as comment
Template:
---snip
Subject: New reminder: {$Ticket->Subject}
Greetings,
A new reminder for the ticket {$Ticket->RefersTo->First->TargetObj->Id} has
been assigned to you.
Subject: {$Ticket->Subject}
Due: {$Ticket->DueObj->AsString} ({$Ticket->DueObj->AgeAsString})
URL:
{$RT::WebURL}Ticket/Display.html?id={$Ticket->RefersTo->First->TargetObj->Id}
---snip
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
