Re: [rt-users] can users be prevented from editing 'RT at a glance'?
Hello Chris, On Thu, Apr 24, 2008 at 12:23 AM, Chris Fabri [EMAIL PROTECTED] wrote: This is the modify self right, which can be applied on a per group or per user basis in the global rights sections respectively. Remove this right, and users won't be able to update RT-at-a-Glance, and probably some other items related. The user I was trying things out with have *No rights granted* in all Global Group Rights and Global User Rights. My RT installation is an almost fresh install that contains no modifications of any kind except 1 thing: i gave the system group Everyone the right to Comment, Create and Reply to Tickets, and also SeeQueue for the queue General. In short, what I observed is that being able to edit RT-at-a-glance is something that comes default to all users even if they have zero rights granted in almost all areas except queue specific rights. I'm sending another email in this thread to explain better why I need to restrict my users this right - hopefully that will make my dilemma much clearer to you. Thanks you very much for your reply. Thanks! Chad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] can users be prevented from editing 'RT at a glance'?
Hello Kenneth, On Thu, Apr 24, 2008 at 3:08 AM, Kenneth Crocker [EMAIL PROTECTED] wrote: Not that I know of. I think the design concept was based on the usual situation of a user cannot do anything on the WebUI unless they are privileged, and if they are privileged, why keep them from customizing their own home page? What is it you do not want them to see? Maybe there is another way. I sent another email in this thread a few minutes ago - I wrote there my observation that even if a user is not granted any global group or user rights, being able to edit RT-at-a-glance seems to be a default right that can not be disabled without hacking RT. So my need may be understood better - the reason I want to prevent my users from modifying RT-at-a-glance is this: If you have a lot of tickets under tickets you own - it would be very to identify with one glance which among all the tickets you own was recently updated by the requestor, meaning there's new data available on that ticket that you might have not read yet. I know sending out an email to ticket owner when a ticket is updated by requestor is a possible solution, but I wanted to do everything inside RT - so this is not an option for me. I am actually not the only one needing this kind of functionality, as I have noticed the same thing was also asked for in the RT-Wishlist here: http://wiki.bestpractical.com/view/WishList The request reads: It would also be nice to highlight tickets that you own but were not the last person to make contact with it. It's an easy patch but would be nice to see it main stream. The easiest solution I found to this specific need is editing the tickets you own part and then adding a column called LastUpdatedBy - so a quick glance to the tickets you own will already tell you which are the tickets where it was not you who last made contact but the customer. I have also found that making the modified RT-at-a-glance with the LastUpdatedBy column as the default for all users can be done by following the instructions here: http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance The very last thing that I just need to do now and which I cant seem to solve, is how to prevent my users from modifying RT-at-a-glance, so they will only use the default (I also dont want to deal with complaints like hey, how come the columns in my RT-at-a-glance is different from my neighbor?). Much thanks! Chad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt3 sais fastcgi not stared but it is
Hi. I installed rt 3.4.5 on a linux system (collax server). when I try to access the site using fastcgi I get this message: -snip- You're almost there! You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to run the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl , fastcgi or speedycgi handler. -snap- I allready configured the webserver using fastcgi. it is also loaded: [Thu Apr 24 09:07:15 2008] [warn] FastCGI: server /opt/collax_rt3/bin/mason_handler.fcgi started (pid 8859) Does anybody know what this could be? my apache/modules.d/http(s)/rt3: Alias /rt3/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ Directory /opt/rt3 Options ExecCGI FollowSymlinks MultiViews Indexes AllowOverride None Order allow,deny Allow from all /Directory any hints? best chris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues configuring RT::Authen::ExternalAuth
Carlos J. Velez-Rivera wrote: Hello Mike, Thanks for your answer. Sorry for the delay in getting back to you. I had to take care of a fire... Here is the RT_SiteConfig.pm file. I thought it could be related to a bad filter... Thanks in advance for any pointers you might have! Carlos Since you're not using LDAP groups to determine access, remove the group and group_attr lines from ExternalSettings, then run it again and provide the debug log for what heppens. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Failure to Create User
Emmanuel Nnko wrote: Mike, Thanks very much for the response. However, just to shade some light: x1- During the initial installation of RT, the RT comes with RT_Config.pm file that for all customization has to be reflected on RT_SiteConfig.pm (let me call this file Old/Original) file. x2- In the file earlier submitted (RT_SiteConfig.pm, also attached) contains the normal customization for local requirements. x3- Now, when I installed RT::Authen::ExternalAuth RT::Authen::CookieAuth, they came with their RT_SiteConfig.pm file. x4- Now, the issue is how to integrate these two new RT_SiteConfig.pm files with the Old/Original RT_SiteConfig.pm file. Please advise how to integrate them or if I need to do away with the Old/Original RT_SiteConfig.pm. You simply copy the contents of those files and paste them into your RT_SiteConfig.om and then change the values to suit your installation. IT seems that you have tried to do that, but the paste didn't work right and you also have Ldap settings that are for Jim Meyer's deprecated User_Local overlay, and not RT::Authen::ExternalAuth. If you have a setting that has LDAP in it and it doesn't appear in the example config that comes with ExternalAuth then you should remove it. Also, are you sure you want to be using RT::Authen::CookieAuth? -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Template parsing error
This might help people having template parsing errors. I got this
error in /var/log/syslog:
RT: Template parsing error: RT::Ticket::Content Unimplemented in T.
(template line 16) Stack:
[/usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Record.pm:495]
[template:16] [/opt/rt3/lib/RT/Template_Overlay.pm:397]
[/opt/rt3/lib/RT/Template_Overlay.pm:314]
[/opt/rt3/lib/RT/Action/SendEmail.pm:122]
[/opt/rt3/lib/RT/Action/Notify.pm:67]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:234]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:478]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:239]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:173]
[/opt/rt3/lib/RT/Record.pm:1466]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:746]
[/opt/rt3/share/html/index.html:88]
[/opt/rt3/share/html/autohandler:291]
(/opt/rt3/lib/RT/Template_Overlay.pm:393)
And the following error in apache2 error.log:
[error]: Template parsing error: RT::Ticket::Content Unimplemented in
T. (template line 16)
Stack:
[/usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Record.pm:495]
[template:16]
[/opt/rt3/lib/RT/Template_Overlay.pm:397]
[/opt/rt3/lib/RT/Template_Overlay.pm:314]
[/opt/rt3/lib/RT/Action/SendEmail.pm:122]
[/opt/rt3/lib/RT/Action/Notify.pm:67]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:234]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:478]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:239]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:173]
[/opt/rt3/lib/RT/Record.pm:1466]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3099]
[/opt/rt3/lib/RT/Interface/Web.pm:1183]
[/opt/rt3/share/html/Ticket/ModifyPeople.html:74]
[/opt/rt3/share/html/autohandler:291]
(/opt/rt3/lib/RT/Template_Overlay.pm:393)
The cause of the error was a wrong declaration of Content tag:
$Ticket-Content
and should have been:
{$Transaction-Content()}
HTH.
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Re: [rt-users] RT LDAP Integration via RT-Authen-ExternalAuth-0.05
Jeff Lucas wrote: I just signed-up for this list and have browsed it a bit but have been unable to find the solution. Set($ExternalAuthPriority, [ 'My_LDAP', 'SecondaryLDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP', 'SecondaryLDAP' Remove the references to the non-existant SecondaryLDAP services and try again. It is currently trying to look up info via a service for which no settings have been defined. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Asset Tracker?
Does anyone know what's happening with RT Asset Tracker? The website is down, and the current tar file is corrupt: gzip: stdin: decompression OK, trailing garbage ignored -rwxr-xr-x rfox/rfox 3905 2005-02-23 23:21:07 at-1.2.3/sbin/extract_pod_tests tar: Child returned status 2 tar: Error exit delayed from previous errors Thanks, js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Issues configuring RT::Authen::ExternalAuth
On Thursday 24 April 2008 04:09:10 Mike Peachey wrote: Carlos J. Velez-Rivera wrote: Hello Mike, Thanks for your answer. Sorry for the delay in getting back to you. I had to take care of a fire... Here is the RT_SiteConfig.pm file. I thought it could be related to a bad filter... Thanks in advance for any pointers you might have! Carlos Since you're not using LDAP groups to determine access, remove the group and group_attr lines from ExternalSettings, then run it again and provide the debug log for what heppens. Made the change cleaned up the mason files and restarted apache just in case. It appears as though the same thing is happening. Here's the log. I also tried taking out the d_filter parameter in a separate try and there was no change. [Thu Apr 24 12:46:39 2008] [warning]: Transaction-Create couldn't, as you didn't specify an object type and id (/usr/share/request-tracker3.6/lib/RT/Record.pm:1466) [Thu Apr 24 12:46:39 2008] [debug]: RT::User::IsExternalPassword Trying External authentication (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:52) [Thu Apr 24 12:46:39 2008] [debug]: Attempting to use external auth service: My_LDAP (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:63) [Thu Apr 24 12:46:40 2008] [debug]: LDAP Search === Base: ou=people,dc=upr,dc=edu == Filter: ((uid=carlos.velez99)(objectclass=*)) == Attrs: dn (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:185) [Thu Apr 24 12:46:40 2008] [debug]: Found LDAP DN: uid=carlos.velez99,ou=people,dc=upr,dc=edu (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:217) [Thu Apr 24 12:46:40 2008] [info]: RT::User::IsExternalPassword External Auth OK ( My_LDAP ): carlos.velez99 (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:281) [Thu Apr 24 12:46:40 2008] [debug]: RT::User::IsPassword External auth SUCCEEDED (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:360) [Thu Apr 24 12:46:40 2008] [debug]: RT::User::CanonicalizeUserInfo called by RT::User /usr/share/request-tracker3.6/lib/RT/User_Overlay.pm 190 with: Disabled: 0, EmailAddress: , Gecos: carlos.velez99, Name: carlos.velez99, Privileged: 0 (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:400) [Thu Apr 24 12:46:40 2008] [debug]: Attempting to get user info using this external service: My_LDAP (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:408) [Thu Apr 24 12:46:40 2008] [debug]: Attempting to use this canonicalization key: Name (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:417) [Thu Apr 24 12:46:40 2008] [debug]: LDAP Search === Base: ou=people,dc=upr,dc=edu == Filter: ((objectclass=*)(uid=carlos.velez99)) == Attrs: ,displayName,,eduPersonPrincipalName,uid,uid,eduPersonOrgDN,uid (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:538) [Thu Apr 24 12:46:40 2008] [info]: RT::User::LookupExternalUserInfo : Returning: Address1: , City: , Country: , EmailAddress: [EMAIL PROTECTED], ExternalAuthId: carlos.velez99, Gecos: carlos.velez99, Name: carlos.velez99, Organization: cn=Mayaguez,ou=people,dc=upr,dc=edu, RealName: Carlos J. Velez-Rivera, State: , WorkPhone: , Zip: (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:703) [Thu Apr 24 12:46:40 2008] [info]: RT::User::CanonicalizeUserInfo returning Address1: , City: , Country: , Disabled: 0, EmailAddress: [EMAIL PROTECTED], ExternalAuthId: carlos.velez99, Gecos: carlos.velez99, Name: carlos.velez99, Organization: cn=Mayaguez,ou=people,dc=upr,dc=edu, Privileged: 0, RealName: Carlos J. Velez-Rivera, State: , WorkPhone: , Zip: (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:444) [Thu Apr 24 12:46:41 2008] [info]: Autocreated authenticated user carlos.velez99 ( ) (/usr/share/request-tracker3.6/html/Callbacks/ExternalAuth/autohandler/Auth:50) -- Carlos J. Velez-Rivera Manager CK Computing Corporation [EMAIL PROTECTED] Voice: (787)464-1182 Fax: 866-910-4798 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Asset Tracker?
Try this one. Todd has moved the page: http://code.google.com/p/asset-tracker-4rt/ Torsten 2008/4/24 Jean-Sebastien Morisset [EMAIL PROTECTED]: Does anyone know what's happening with RT Asset Tracker? The website is down, and the current tar file is corrupt: gzip: stdin: decompression OK, trailing garbage ignored -rwxr-xr-x rfox/rfox 3905 2005-02-23 23:21:07 at-1.2.3/sbin/extract_pod_tests tar: Child returned status 2 tar: Error exit delayed from previous errors Thanks, js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT and project billing / CRM integration.
Daniel, The USER Table the is part of the RT DataBase has a lot of info that may correlate to your client info needs. Why not just use that? As to project billing rate/project info, you're right, a Custom Field would work well AND there are some extension available that will highlight them with colors, etc. along with the standard RT rights to make them read-only, etc. just a thought. Kenn LBNL On 4/23/2008 7:59 PM, Daniel Pittman wrote: G'day. A client of mine has been using a product to do task, project, client and billing management, AllocPSA. For various reasons they are considering moving away from that to something more open and widely used and supported. My recommendation, for task tracking, is Request Tracker: I have used it with success for years, and I am very comfortable that it can work well for managing job assignment, completion and history. There are a couple of features that AllocPSA, being a one stop shop provides that don't come out of the box with RT and which I wondered about what experience / advice y'all had for integration: My client currently has per-project billing rates for their staff, so a single engineer might be working on one job at $50 per hour, another at $75 and so forth. This is, currently, displayed on the tasks; my view is that this can be extracted in an overlay to the ticket display and added, as a read-only field, to one of the standard display boxes. (Alternately, it can be set and maintained as a custom field on the tickets, but I don't want them to be mutable and probably do want them more highlighted than a standard CF would be.) They also have some CRM style features: the software maintains a hierarchy of [ client 1 - * project 1 - * task ] in the system, so that a single client can have multiple projects and a project multiple tasks. It also provides contact management: a client has contact records, and so forth, which are then used once you get down to the project or task level. It would be good to keep this sort of integration and, from experience, the user management part of RT really isn't targeted at this space: it doesn't seem to provide a lot of client focused searching or display, for example. The two approaches I can see to this are: 1. Deploy some other CRM style application and encourage people to use that, optionally using the command line tools to sync changes from the external product into the RT client/user database. 2. Modify RT to use an external data source for client/user information, pulling that from the external tool directly. The second is more desirable, to my mind, since it avoids duplicating the information -- but I am not sure what sort of workload it would be to incorporate that into RT? I welcome your advice, Daniel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] select unprivileged users
Greetings, I have searched the mailing list archives, the wiki, and google and haven not come across an answer to this question: Is it possible, from the web (Configuration - Users - Select User), to select (not search for) unprivileged users? I know that you can search for them, but I am wondering if there is a config option, flag, check box, etc. that will allow unprivileged users to show up as the privileged ones do? Thanks, -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2 He is not a fool who gives up what he cannot keep to gain what he cannot lose. -Jim Elliot signature.asc Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] can users be prevented from editing 'RT at a glance'?
Chad, Your Easiest solution is what I was going to recommend. The rub here is, you cannot modify the default query to include the Last Updated By column without affecting everyone. To do that, you would have to hack that logic to first recognise the user calling the query and then see if he is on some new list that defines the one's that want the extra column. VERY MESSY! So. unless your users are willing to put up with a modified version of the default query, there is no easy solution. Tough situation. Sorry I couldn't help more. Kenn LBNL On 4/23/2008 11:17 PM, Chad Adlawan wrote: Hello Kenneth, On Thu, Apr 24, 2008 at 3:08 AM, Kenneth Crocker [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Not that I know of. I think the design concept was based on the usual situation of a user cannot do anything on the WebUI unless they are privileged, and if they are privileged, why keep them from customizing their own home page? What is it you do not want them to see? Maybe there is another way. I sent another email in this thread a few minutes ago - I wrote there my observation that even if a user is not granted any global group or user rights, being able to edit RT-at-a-glance seems to be a default right that can not be disabled without hacking RT. So my need may be understood better - the reason I want to prevent my users from modifying RT-at-a-glance is this: If you have a lot of tickets under tickets you own - it would be very to identify with one glance which among all the tickets you own was recently updated by the requestor, meaning there's new data available on that ticket that you might have not read yet. I know sending out an email to ticket owner when a ticket is updated by requestor is a possible solution, but I wanted to do everything inside RT - so this is not an option for me. I am actually not the only one needing this kind of functionality, as I have noticed the same thing was also asked for in the RT-Wishlist here: http://wiki.bestpractical.com/view/WishList The request reads: It would also be nice to highlight tickets that you own but were not the last person to make contact with it. It's an easy patch but would be nice to see it main stream. The easiest solution I found to this specific need is editing the tickets you own part and then adding a column called LastUpdatedBy - so a quick glance to the tickets you own will already tell you which are the tickets where it was not you who last made contact but the customer. I have also found that making the modified RT-at-a-glance with the LastUpdatedBy column as the default for all users can be done by following the instructions here: http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance The very last thing that I just need to do now and which I cant seem to solve, is how to prevent my users from modifying RT-at-a-glance, so they will only use the default (I also dont want to deal with complaints like hey, how come the columns in my RT-at-a-glance is different from my neighbor?). Much thanks! Chad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] can users be prevented from editing 'RT at a glance'?
On 4/24/08 1:01 AM, Chad Adlawan wrote: Hello Chris, On Thu, Apr 24, 2008 at 12:23 AM, Chris Fabri [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: This is the modify self right, which can be applied on a per group or per user basis in the global rights sections respectively. Remove this right, and users won't be able to update RT-at-a-Glance, and probably some other items related. The user I was trying things out with have /No rights granted/ in all Global Group Rights and Global User Rights. My RT installation is an almost fresh install that contains no modifications of any kind except 1 thing: i gave the system group Everyone the right to Comment, Create and Reply to Tickets, and also SeeQueue for the queue General. In short, what I observed is that being able to edit RT-at-a-glance is something that comes default to all users even if they have zero rights granted in almost all areas except queue specific rights. I would try creating a group, adding these users to that group, and then setting up the rights there. I have been able to eliminate the ability to modify at-a-glance by removing the modify self right from the global group permissions. Perhaps since you have to explicitly remove that right to override a default. chris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Asset Tracker?
Thanks! I see AT is for RT v3.4... Anyone know if it'll work with RT v3.6.6? js. On Thu, Apr 24, 2008 at 04:58:15PM +0200, Torsten Brumm wrote: Try this one. Todd has moved the page: http://code.google.com/p/asset-tracker-4rt/ Torsten 2008/4/24 Jean-Sebastien Morisset [EMAIL PROTECTED]: Does anyone know what's happening with RT Asset Tracker? The website is down, and the current tar file is corrupt: gzip: stdin: decompression OK, trailing garbage ignored -rwxr-xr-x rfox/rfox 3905 2005-02-23 23:21:07 at-1.2.3/sbin/extract_pod_tests tar: Child returned status 2 tar: Error exit delayed from previous errors Thanks, js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Asset Tracker?
it works under rt 3.6.5 like a charm ;-) 2008/4/24 Jean-Sebastien Morisset [EMAIL PROTECTED]: Thanks! I see AT is for RT v3.4... Anyone know if it'll work with RT v3.6.6? js. On Thu, Apr 24, 2008 at 04:58:15PM +0200, Torsten Brumm wrote: Try this one. Todd has moved the page: http://code.google.com/p/asset-tracker-4rt/ Torsten 2008/4/24 Jean-Sebastien Morisset [EMAIL PROTECTED]: Does anyone know what's happening with RT Asset Tracker? The website is down, and the current tar file is corrupt: gzip: stdin: decompression OK, trailing garbage ignored -rwxr-xr-x rfox/rfox 3905 2005-02-23 23:21:07 at-1.2.3/sbin/extract_pod_tests tar: Child returned status 2 tar: Error exit delayed from previous errors Thanks, js. -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de -- Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED] -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Matrix
To all, Does anyone have RT Matrix working under 3.6.4? What modifications did you follow to upgrade it from 3.4.x? THanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Matrix
I'm going to guess you mean RTx-RightsMatrix. Prior to leaving my last position I was using it with v3.6.5 with no modifications. I simply did a `perl Makefile.pl` and make install. Everything was placed appropriately. Mathew Kenneth Crocker wrote: To all, Does anyone have RT Matrix working under 3.6.4? What modifications did you follow to upgrade it from 3.4.x? THanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Matrix
Mathew, Thanks a bunch. I just upgraded to 3.6.4 so I'll give it a try. Kenn LBNL On 4/24/2008 10:33 AM, Mathew Snyder wrote: I'm going to guess you mean RTx-RightsMatrix. Prior to leaving my last position I was using it with v3.6.5 with no modifications. I simply did a `perl Makefile.pl` and make install. Everything was placed appropriately. Mathew Kenneth Crocker wrote: To all, Does anyone have RT Matrix working under 3.6.4? What modifications did you follow to upgrade it from 3.4.x? THanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Asset Tracker?
On Thu, Apr 24, 2008 at 6:34 PM, Torsten Brumm [EMAIL PROTECTED] wrote: it works under rt 3.6.5 like a charm ;-) is it production ready or beta? -- Groeten, J.Asenjo ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Still struggling with mail that worked that doesn't now
Hi Drew, I have used cpan to install Scalar::Util with no luck. I guess what dumbfounds me is that all of this was working before the latest Solaris patch (so I'm guessing the latest security patch must have munged up perl!)... So I haven't modified any of the RT files - or anything else, for that matter, since it had been running. I'm building RT on a fresh machine and importing the database, so I guess that is the work around. One way to force an upgrade, for sure! Thanks for your help, Judy 113400 [Thu Apr 17 19:42:01 2008] [error]: Scrip Prepare 6 died. - Undefined subroutine Scalar::Util::weaken called at /opt/csw/rt3/lib/RT/Action/Generic.pm line 107. Rebuild Scalar::Util from CPAN. RedHat's build is broken from RPM, so that error is well known. It wouldn't surprise me if perhaps this was biting you also. Regarding 113374 Can't locate RT/Action/.pm. That is almost certainly a typo that you need to track down. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Clicking a link brings me back to login page
Juan Mas wrote: Hi All, I just got RT 3.6.6 installed on gentoo and followed the installation instructions step by step. I am able to get to the login page and login using root, but when I click on any link it brings me back to the login screen. I can then log in and it will take me to where I need to go but I have to do this after every link I click. I tried searching the archives but didn't find any answers. Does anyone know a solution to this? Make sure the following are set correctly in your RT_SiteConfig.pm file: Set( $WebBaseURL , http://rt.path.domain.com;); Set( $WebPath , /); My WebPath was set wrong. It was based on an older configuration where it was set to /rt3. When it was set to the older config I would always go back to the login page. when I clicked on a link. After I changed it it worked fine. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] No virtual host + initial password not working
I don't want to use virtual hosts. With passwords flying, I'm using https for RT. The rt.conf in /etc/httpd/conf.d is below. The initial root password appears to be defined in /etc/rt/initialdata It isn't being picked up. 1 # Now you just have to add this line to httpd.conf 2 # Include /path/to/this/file 3 Alias /rt /var/rt/html 4 Alias /NoAuth /var/rt/html/NoAuth 5 Alias /Admin /var/rt/html/Admin 6 Alias /Approvals /var/rt/html/Approvals 7 Alias /autohandler /var/rt/html/autohandler 8 Alias /Download/var/rt/html/Download 9 Alias /Elements/var/rt/html/Elements 10 Alias /REST/var/rt/html/REST 11 Alias /Search /var/rt/html/Search 12 Alias /SelfService /var/rt/html/SelfService 13 Alias /Ticket /var/rt/html/Ticket 14 Alias /Tools /var/rt/html/Tools 15 Alias /User/var/rt/html/User 16 17 PerlRequire /usr/bin/webmux.pl 18 Location /rt 19 Options None 20 SetHandler perl-script 21 PerlHandler RT::Mason 22 IfDefine PerlDProf 23 IfDefine PerlSmallProf 24 PerlFixupHandler Apache::SmallProf 25 /IfDefine 26 /IfDefine 27 /Location 28 29 Location /NoAuth/images 30 SetHandler default-handler 31 /Location 32 33 # To use this you have to start apache with -DPerlStatus. 34 # 35 # In RHEL, add the following line to /etc/sysconfig/httpd: 36 # 37 # OPTIONS=-DPerlStatus 38 IfDefine PerlStatus 39 Location /perl-status 40 SetHandler perl-script 41 PerlHandler Apache2::Status 42 PerlSetVar StatusOptionsAll On 43 PerlSetVar StatusTerse On 44 PerlSetVar StatusTerseSize On 45 PerlSetVar StatusTerseSizeMainSummary On 46 PerlSetVar StatusLexInfo On 47 /Location 48 /IfDefine ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
