[rt-users] Requestor cannot change ticket status
Hi RT-Users I have installed RT 3.6.7 for my company. Everything is working fine. I just would like to allow unprivileged requestors to change the status of their own ticket. In the global group right configuration tab, requestor are allowed to - ModifyTicket - ReplyToTicket - ShowTicket In the manual, it is said that ModifyTicket should allow the user to change the status of the ticket. Do you have an idea of why it is not working for me? Many thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Advanced View NOT available: RT 363
Hello, I have just migrated hardware for my RT system and I am not able to get into the advanced view for my account. Clicking advanced doesn't really do anything. Here is a summary of my migration (it might be a poor migration?) 1. Cold backup of the database, copied the Oracle dbfs over, control files, etc... DB starts up fine, everything is there, I can login via RT and see tickets, etc... 2. I tarred up my existing RT 363 directory (/usr/local/rt) and moved it over to new machine, untarred, and removed any existing session data. 3. Moved over the httpd.conf config (uses mod_perl) AFAIK, this should now enable me to startup the system as it was on the previous machine. Httpd starts, login page works, can login, but I am stuck in basic view. I know advanced view is only available to privileged users, but that should not have changed anywhere in the database. Is hostname in anyway linked to the user accounts? Any suggestions? I have in the meantime been able to get a fresh 3.8.0 to work fine with a copy of the same database and updated schema. I do however still need 3.6.3 before I move to 3.8.0. Cheers Paul This email is confidential. Any unauthorized use or disclosure is strictly prohibited. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Encrypting emails with GnuPG
Hello all, I am using RT 3.7.6 with RTIR. I am trying to use GnuPG with RTIR and send encrypted emails with RT. My RT_SiteConfig's for GnuPG is as below: Set(%GnuPG, Enable=1, OutgoingMessagesFormat=RFC, EncryptDataInDb=0, ); Set(%GnuPGOptions, homedir= '/usr/local/rt3/var/data/gpg', ); The keys under the gpg directory: -rw-r--r-- 1 www www 640 Jul 31 15:58 pubring.gpg -rw--- 1 root wheel 640 Jul 31 15:58 pubring.gpg~ -rw--- 1 root wheel 600 Jul 31 15:58 random_seed -rw-r--r-- 1 www www1329 Jul 31 15:58 secring.gpg -rw-r--r-- 1 www www1280 Jul 31 15:58 trustdb.gpg I think that I have given the sufficient rights for apache. There is no error at the logs. What is wrong here. Or what should I do extra. Or how can I use pgp with RT 3.7.6. Regards, Caglar Gulçehre [EMAIL PROTECTED] Tübitak Ulakbim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Global scrips/templates vs queue specific scrips/templates
Hi, RT has global scrips that apply to all queues. Is there a way to leave these scripts completely alone and simply to stop a global script from running on a specific queue? For example we have the following global scrip:- Description:On Create Autoreply To Requestors Condition: On Create Action: Autoreply to Requestors Template: Global template: Autoreply Stage: Transaction Create Suppose I have a queue that I want a slightly different Autoreply on. How do I set things up so that all other queues get the standard Autoreply, but a specific queue gets a different scrip/template only. At the moment I get *two* emails when I submit to this other queue. One from the global script/template and a queue specific one. Is this even possible or is there a better way to do this? I know I could disable the global script, but then I would have to have an Autoreply setup for all other queues. Any help or just some pointers would be great. I am still getting my head around how RT works and I don't want to make silly workflow decisions before rolling this out. Regards, Jason Doran, National University of Ireland, Maynooth smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] BUG: UpdateCc and UpdateBcc silently ignore emails with no domain (RT3.8)
This issue is the result of a change from Mail::Address to Email::Address in RT's core libraries. We're working with the authors of Email::Address to address the issue. jesse On Jul 30, 2008, at 5:28 PM, Mathieu Longtin wrote: The bug: If you enter this in CC field of the comment or reply screen: Joe, [EMAIL PROTECTED] Jim will receive the email, Joe won’t. And there will be nothing whatsoever telling you about the missing email to Joe, because it will have never been sent. Not even a trace in the database. I was looking at fixing this, but there is no obvious way to report an entry error in the Ticket/Update.html page. Is there something I should do in ProcessUpdateMessage to indicate the data is wrong and cancel the update? Or should I put validation before it even gets there? Thanks -- Mathieu Longtin www.dbsoft.ca ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Global scrips/templates vs queue specific scrips/templates
Hi Jason, Unless things have changed radically between 3.6.5 and 3.8, if a global scrip is enabled it will always run when the trigger conditions are met; you can't turn a global scrip off for specific queues. Templates work differently, though. A global template (like Autoreply) can be overridden in a queue by creating a template in the queue with the same name as the global template. RT will see the template in the queue and use it instead of the corresponding global template. Regards, Gene At 08:19 AM 7/31/2008, Jason Doran wrote: Hi, RT has global scrips that apply to all queues. Is there a way to leave these scripts completely alone and simply to stop a global script from running on a specific queue? For example we have the following global scrip:- Description:On Create Autoreply To Requestors Condition: On Create Action: Autoreply to Requestors Template: Global template: Autoreply Stage: Transaction Create Suppose I have a queue that I want a slightly different Autoreply on. How do I set things up so that all other queues get the standard Autoreply, but a specific queue gets a different scrip/template only. At the moment I get *two* emails when I submit to this other queue. One from the global script/template and a queue specific one. Is this even possible or is there a better way to do this? I know I could disable the global script, but then I would have to have an Autoreply setup for all other queues. Any help or just some pointers would be great. I am still getting my head around how RT works and I don't want to make silly workflow decisions before rolling this out. Regards, Jason Doran, National University of Ireland, Maynooth ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ScripActions
I'm trying to upgrade our RT instance. I was going through the etc/initialdata and I noticed the 'Extract Subject Tag' action for lib/RT/Action/ExtractSubjectTag.pm wasn't in the upgrade scripts for ScripActions, also the related Scrip On transaction, add any tags in the transaction's subject to the ticket's subject, is this required? This is a question for anyone using the ExtractCustomFieldValues custom action that was available on the wiki. Has anyone tried it in 3.8 yet? Are there any known issues? Thanks, Curtis ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Status default on comment
To list, I noticed that when selecting Comment on the Modify Ticket page, the ticket status defaults to open when in the comment screen. I would like the ticket status to just be what it is and not default to open or anything else. Where can I make that change? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] External Ticket Form w/ No Login
Ok, I went through the archives and did not really find a good or easy answer to this question. Plus many of the posts are very old. We created an external form for RT 3.8.0 and resides on an external site. The form works fine for creating a ticket, except that it requires the person to login. We need to have an easy way to setup this form and RT so that anyone can submit a ticket using that form and are not required to login. Our form also includes custom fields. If it is not possible to do this, then is it possible to allow the user on the login page to create their own login or perhaps when the user submits the ticket, their email address automatically creates a login for them and RT auto generates a password. Out ultimate goal is to have the form submit a ticket without any logins at all. Any help would be appreciated. Mark TREND MICRO EMAIL NOTICE The information contained in this email and any attachments is confidential and may be subject to copyright or other intellectual property protection. If you are not the intended recipient, you are not authorized to use or disclose this information, and we request that you notify us by reply mail or telephone and delete the original message from your mail system.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] External Ticket Form w/ No Login
You can try looking up Command by Mail in the archives. It can send e-mails with the custom fields and such to be submitted as tickets. So you could have a web front end for submission that generates an e-mail to RT. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, July 31, 2008 5:44 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] External Ticket Form w/ No Login Ok, I went through the archives and did not really find a good or easy answer to this question. Plus many of the posts are very old. We created an external form for RT 3.8.0 and resides on an external site. The form works fine for creating a ticket, except that it requires the person to login. We need to have an easy way to setup this form and RT so that anyone can submit a ticket using that form and are not required to login. Our form also includes custom fields. If it is not possible to do this, then is it possible to allow the user on the login page to create their own login or perhaps when the user submits the ticket, their email address automatically creates a login for them and RT auto generates a password. Out ultimate goal is to have the form submit a ticket without any logins at all. Any help would be appreciated. Mark TREND MICRO EMAIL NOTICE The information contained in this email and any attachments is confidential and may be subject to copyright or other intellectual property protection. If you are not the intended recipient, you are not authorized to use or disclose this information, and we request that you notify us by reply mail or telephone and delete the original message from your mail system. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] [error] Can't call method crit
It seams like anything I do with perl or configs I can not get rid of
this error:
[Thu Jul 31 14:47:37 2008] [error] Can't call method crit on an
undefined value at /opt/rt3/bin/../lib/RT.pm line 579.\nCompilation
failed in require at (eval 2) line 1.\n
[Thu Jul 31 14:47:37 2008] [error] Can't load Perl
file: /opt/rt3/bin/webmux.pl for server server.domain.local:0,
exiting...
This is a fresh install of RT. I had 3.6 partially installed 3.6 but
since removed 3.6 when a fresh install of 3.8 was done a couple of days
ago. I keep getting this error and apache fails starting.
The setup.
System: Ubuntu 8.04
Web Server: Apache2
We are setting up RT to run as http://servername/rt and have the
configuration file in /etc/apache2/conf.d
rt-modperl2.conf
PerlModule Apache2::RequestRec Apache2::compat
PerlModule Apache::DBI
#PerlRequire /usr/share/request-tracker3.6/libexec/webmux.pl
PerlRequire /opt/rt3/bin/webmux.pl
PerlSetVar MasonArgsMethod CGI
RewriteEngine on
RewriteRule ^/rt$ /rt/
RewriteRule ^/rt/(.*)$ /opt/rt3/share/html/$1
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^(/opt/rt3/share/html/.*)/$ $1/index.html
# We need this to prevent requests for images being sent through to
# the RT::Mason handler.
Directory /opt/rc3/share/html/NoAuth/images
SetHandler default-handler
/Directory
Directory /opt/rt3/share/html
SetHandler perl-script
PerlHandler RT::Mason
/Directory
This was a modified unbutu rc3.6 config file altered to use 3.8 /opt/rc3
settings. I have tried to use the permod conf altering it for our
needs:
# RT default Apache configuration
Alias /rt/ /opt/rt3/share/html/
Directory /opt/rt3/share/html/
AllowOverride All
Options ExecCGI FollowSymLinks
Options Indexes FollowSymLinks
IfModule mod_access.c
Order allow,deny
Allow from all
/IfModule
/Directory
PerlRequire /opt/rt3/bin/webmux.pl
Location /rt/
## RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason
/Location
Neither of these work and still give the same errors. I don't know if
it is a perl issue or our config settings but since this is my first
attempt to setup RT I seriously love some extra help.
Thank you in advance,
-Adam
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] [error] Can't call method crit
I decided to go back and clean out rt3 mysql database and /opt/rt3 but I
then noticed these errors when executing make install:
cd: 1: can't cd to local/html
make: [local-install] Error 2 (ignored)
cd local/html find . -type d -name .svn -prune -o -type f
-exec /usr/bin/install -c -m 0644 {} /opt/rt3/local/html/{} \;
cd: 1: can't cd to local/html
make: [local-install] Error 2 (ignored)
cd local/po find . -type d -name .svn -prune -o -type d
-exec /usr/bin/install -c -m 0755 -d /opt/rt3/local/po/{} \;
cd: 1: can't cd to local/po
make: [local-install] Error 2 (ignored)
cd local/po find . -type d -name .svn -prune -o -type f
-exec /usr/bin/install -c -m 0644 {} /opt/rt3/local/po/{} \;
cd: 1: can't cd to local/po
make: [local-install] Error 2 (ignored)
cd local/etc find . -type d -name .svn -prune -o -type d
-exec /usr/bin/install -c -m 0755 -d /opt/rt3/local/etc/{} \;
cd: 1: can't cd to local/etc
make: [local-install] Error 2 (ignored)
cd local/etc find . -type d -name .svn -prune -o -type f
-exec /usr/bin/install -c -m 0644 {} /opt/rt3/local/etc/{} \;
cd: 1: can't cd to local/etc
make: [local-install] Error 2 (ignored)
# RT 3.0.0 - RT 3.0.2 would accidentally create a file instead of a dir
[ -f /opt/rt3/share/doc ] rm /opt/rt3/share/doc
make: [doc-install] Error 1 (ignored)
[ -d /opt/rt3/share/doc ] || /usr/bin/install -c -m 0755
-d /opt/rt3/share/doc
/usr/bin/install -c -m 0644 ./README /opt/rt3/share/doc/
When executing make initialize-database
[Thu Jul 31 23:19:04 2008] [crit]: Plugin Extension-QuickDelete not
found in /opt/rt3/local/plugins
(/var/www/rt-3.8.0/sbin/../lib/RT.pm:579)
[Thu Jul 31 23:19:04 2008] [crit]: Can't locate Extension-QuickDelete.pm
in @INC (@INC
contains: /var/www/rt-3.8.0/sbin/../local/lib /var/www/rt-3.8.0/sbin/../lib
/etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl
.) at /var/www/rt-3.8.0/sbin/../lib/RT.pm line 595.
(/var/www/rt-3.8.0/sbin/../lib/RT.pm:375)
Can't locate Extension-QuickDelete.pm in @INC (@INC
contains: /var/www/rt-3.8.0/sbin/../local/lib /var/www/rt-3.8.0/sbin/../lib
/etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl
.) at /var/www/rt-3.8.0/sbin/../lib/RT.pm line 595.
make: *** [initialize-database] Error 255
I noticed /opt/rt3/local/plugins/ is empty. I think all this maybe
related to the orrig post. I have gone though all the steps in the
README, wiki, documentation, and postings regarding dependencies but it
looks like the plugins are not getting installed. I have been trying
over the past couple of days and still have not been able to get RT
properly installed.
-Adam
-Original Message-
From: PF IT [EMAIL PROTECTED]
Reply-To: [EMAIL PROTECTED]
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] [error] Can't call method crit
Date: Thu, 31 Jul 2008 15:01:02 -0700
It seams like anything I do with perl or configs I can not get rid of
this error:
[Thu Jul 31 14:47:37 2008] [error] Can't call method crit on an
undefined value at /opt/rt3/bin/../lib/RT.pm line 579.\nCompilation
failed in require at (eval 2) line 1.\n
[Thu Jul 31 14:47:37 2008] [error] Can't load Perl
file: /opt/rt3/bin/webmux.pl for server server.domain.local:0,
exiting...
This is a fresh install of RT. I had 3.6 partially installed 3.6 but
since removed 3.6 when a fresh install of 3.8 was done a couple of days
ago. I keep getting this error and apache fails starting.
The setup.
System: Ubuntu 8.04
Web Server: Apache2
We are setting up RT to run as http://servername/rt and have the
configuration file in /etc/apache2/conf.d
rt-modperl2.conf
PerlModule Apache2::RequestRec Apache2::compat
PerlModule Apache::DBI
#PerlRequire /usr/share/request-tracker3.6/libexec/webmux.pl
PerlRequire /opt/rt3/bin/webmux.pl
PerlSetVar MasonArgsMethod CGI
RewriteEngine on
RewriteRule ^/rt$ /rt/
RewriteRule ^/rt/(.*)$ /opt/rt3/share/html/$1
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^(/opt/rt3/share/html/.*)/$ $1/index.html
# We need this to prevent requests for images being sent through to
# the RT::Mason handler.
Directory /opt/rc3/share/html/NoAuth/images
SetHandler default-handler
/Directory
Directory /opt/rt3/share/html
SetHandler perl-script
PerlHandler RT::Mason
/Directory
This was a modified unbutu rc3.6 config file altered to use 3.8 /opt/rc3
settings. I have tried to use the permod conf altering it for our
needs:
# RT default Apache configuration
Alias /rt/ /opt/rt3/share/html/
Directory /opt/rt3/share/html/
AllowOverride All
Options ExecCGI FollowSymLinks
Options Indexes FollowSymLinks
IfModule mod_access.c
Order allow,deny
Allow from all
/IfModule
/Directory
PerlRequire /opt/rt3/bin/webmux.pl
Location /rt/
## RewriteEngine On
RedirectMatch
Re: [rt-users] [error] Can't call method crit
By default no plugins are installed and desiable @Plugins option in your config.
On Fri, Aug 1, 2008 at 3:24 AM, PF IT [EMAIL PROTECTED] wrote:
I decided to go back and clean out rt3 mysql database and /opt/rt3 but I
then noticed these errors when executing make install:
cd: 1: can't cd to local/html
make: [local-install] Error 2 (ignored)
cd local/html find . -type d -name .svn -prune -o -type f -exec
/usr/bin/install -c -m 0644 {} /opt/rt3/local/html/{} \;
cd: 1: can't cd to local/html
make: [local-install] Error 2 (ignored)
cd local/po find . -type d -name .svn -prune -o -type d -exec
/usr/bin/install -c -m 0755 -d /opt/rt3/local/po/{} \;
cd: 1: can't cd to local/po
make: [local-install] Error 2 (ignored)
cd local/po find . -type d -name .svn -prune -o -type f -exec
/usr/bin/install -c -m 0644 {} /opt/rt3/local/po/{} \;
cd: 1: can't cd to local/po
make: [local-install] Error 2 (ignored)
cd local/etc find . -type d -name .svn -prune -o -type d -exec
/usr/bin/install -c -m 0755 -d /opt/rt3/local/etc/{} \;
cd: 1: can't cd to local/etc
make: [local-install] Error 2 (ignored)
cd local/etc find . -type d -name .svn -prune -o -type f -exec
/usr/bin/install -c -m 0644 {} /opt/rt3/local/etc/{} \;
cd: 1: can't cd to local/etc
make: [local-install] Error 2 (ignored)
# RT 3.0.0 - RT 3.0.2 would accidentally create a file instead of a dir
[ -f /opt/rt3/share/doc ] rm /opt/rt3/share/doc
make: [doc-install] Error 1 (ignored)
[ -d /opt/rt3/share/doc ] || /usr/bin/install -c -m 0755 -d
/opt/rt3/share/doc
/usr/bin/install -c -m 0644 ./README /opt/rt3/share/doc/
When executing make initialize-database
[Thu Jul 31 23:19:04 2008] [crit]: Plugin Extension-QuickDelete not found in
/opt/rt3/local/plugins (/var/www/rt-3.8.0/sbin/../lib/RT.pm:579)
[Thu Jul 31 23:19:04 2008] [crit]: Can't locate Extension-QuickDelete.pm in
@INC (@INC contains: /var/www/rt-3.8.0/sbin/../local/lib
/var/www/rt-3.8.0/sbin/../lib /etc/perl /usr/local/lib/perl/5.8.8
/usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .) at
/var/www/rt-3.8.0/sbin/../lib/RT.pm line 595.
(/var/www/rt-3.8.0/sbin/../lib/RT.pm:375)
Can't locate Extension-QuickDelete.pm in @INC (@INC contains:
/var/www/rt-3.8.0/sbin/../local/lib /var/www/rt-3.8.0/sbin/../lib /etc/perl
/usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl .) at /var/www/rt-3.8.0/sbin/../lib/RT.pm line 595.
make: *** [initialize-database] Error 255
I noticed /opt/rt3/local/plugins/ is empty. I think all this maybe related
to the orrig post. I have gone though all the steps in the README, wiki,
documentation, and postings regarding dependencies but it looks like the
plugins are not getting installed. I have been trying over the past couple
of days and still have not been able to get RT properly installed.
-Adam
-Original Message-
From: PF IT [EMAIL PROTECTED]
Reply-To: [EMAIL PROTECTED]
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] [error] Can't call method crit
Date: Thu, 31 Jul 2008 15:01:02 -0700
It seams like anything I do with perl or configs I can not get rid of this
error:
[Thu Jul 31 14:47:37 2008] [error] Can't call method crit on an undefined
value at /opt/rt3/bin/../lib/RT.pm line 579.\nCompilation failed in require
at (eval 2) line 1.\n
[Thu Jul 31 14:47:37 2008] [error] Can't load Perl file:
/opt/rt3/bin/webmux.pl for server server.domain.local:0, exiting...
This is a fresh install of RT. I had 3.6 partially installed 3.6 but since
removed 3.6 when a fresh install of 3.8 was done a couple of days ago. I
keep getting this error and apache fails starting.
The setup.
System: Ubuntu 8.04
Web Server: Apache2
We are setting up RT to run as http://servername/rt and have the
configuration file in /etc/apache2/conf.d
rt-modperl2.conf
PerlModule Apache2::RequestRec Apache2::compat
PerlModule Apache::DBI
#PerlRequire /usr/share/request-tracker3.6/libexec/webmux.pl
PerlRequire /opt/rt3/bin/webmux.pl
PerlSetVar MasonArgsMethod CGI
RewriteEngine on
RewriteRule ^/rt$ /rt/
RewriteRule ^/rt/(.*)$ /opt/rt3/share/html/$1
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^(/opt/rt3/share/html/.*)/$ $1/index.html
# We need this to prevent requests for images being sent through to
# the RT::Mason handler.
Directory /opt/rc3/share/html/NoAuth/images
SetHandler default-handler
/Directory
Directory /opt/rt3/share/html
SetHandler perl-script
PerlHandler RT::Mason
/Directory
This was a modified unbutu rc3.6 config file altered to use 3.8 /opt/rc3
settings. I have tried to use the permod conf altering it for our needs:
# RT default Apache configuration
Alias /rt/ /opt/rt3/share/html/
Directory /opt/rt3/share/html/
AllowOverride All
Options ExecCGI FollowSymLinks
Options
[rt-users] Upgrading DBIx::SearchBuilder on RT 3.4.2
Hi, I've read through a bunch of emails in the list archives many of which suggest upgrading SearchBuilder to fix bugs or improve query performance. We are running RT 3.4.2 (yes I know it's old but we have customisations and upgrading will take a while), and SearchBuilder 1.43. Could we upgrade SearchBuilder alone to the latest version 1.54 using cpan without any problems, or is upgrading it alone going to cause problems? -- Regards, Oliver Hookins Anchor Systems ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
