Re: [rt-users] Best method to authenticate with AD

[Gerrit Kilian]

Hello Mike

Thank you for your advice. I have decided to go with
RT:Authen::ExternalAuth for AD authentication.

Regards
Gerrit

-Original Message-
From: Mike Peachey [mailto:[EMAIL PROTECTED] 
Sent: 26 August 2008 10:51 AM
To: Gerrit Kilian; RT Users
Subject: Re: [rt-users] Best method to authenticate with AD

Gerrit Kilian wrote:
> Hi
> 
>  
> 
> I need to let RT authenticate users through AD. We have a number of
> levels in our AD structure to separate users on geographical and
> departmental reasons. On the best practice website I have read that
> there are three ways:
> 
>  
> 
> 1.   Apache Authentication
> 
> 2.   Mike Peachey's RT:Authen::ExternalAuth extension
> 
> 3.   Jim Meyer's User_Local Overlay(Deprecated)

I recommend 2 over 3 because 2 is a complete rewrite of 3 and Jim is
happy that 2 deprecates 3. As for 1, I've never done it, but it depends
on whether you just want access authentication, or whether you want user
information to be loaded from an external source.


-- 
Kind Regards,

__

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
__

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Rights question: Admin Roles / System Group ACLs for specific queues

[Nehmer Torben]

Hello together,

 

I have a question regarding RT 3.6.5: I have set up an ACL Scenario, where I 
want a queue to be completely managed by a group. This works remarkably well, 
however, one cavet remains:

 

I cannot get my administrative group to manage Queue Rights for System Groups 
and Roles:

 

 

 

Managing User Defined groups works like a breeze, but I seem to be missing 
something here.

 

The users in question do have the following rights on the Axapta Queue:

 

· AdminQueue

· AssignCustomFields

· ModifyACL

· modifyQueueWatchers

· ModifyScrips

· ModifyTemplate

· SeeQueue

· ShowACL

· ShowOutgoingEmail

· ShowScrips

· ShowTemplate

 

Is there anything I am missing? 

Mit freundlichen Grüßen,
Torben Nehmer

---
Torben Nehmer
Diplom Informatiker (FH)
Business System Developer

CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany

Tel.: +49 8225 - 996-1118
Fax: +49 8225 - 996-41118
[EMAIL PROTECTED]  
www.cancom.de  

CANCOM Deutschland GmbH
Sitz der Gesellschaft: Jettingen-Scheppach
HRB 10653 Memmingen
Geschäftsführer: Paul Holdschik, Christian Linder

Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich 
für den Gebrauch durch den Empfänger bestimmt! 
This e-mail and any files transmitted with it are confidential intended solely 
for the use of the addressee!

 

<>___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Approvals in 3.8.1 Workflow

[Helmuth Ramirez]

We are looking into using RT for approvals (3.8.1).  I have the queues
working as described in the wiki (and archives).  So far so good.  What
I did notice though, when I had multiple requestors they were getting
the first set of e-mails concurrently.   This is reminiscent of another
thread that said both approvers were getting the message at the same
time
http://www.gossamer-threads.com/lists/rt/users/76898?search_string=appro
vals;#76898  

We never used approvals in <3.8.1 so I don't know if the behavior was
different then.

 

Here is what we have observed.  

 

-Two Approvers-

Requestor opens a ticket for approval

Requestor gets automated reply

Approver1 gets an e-mail telling them someone opened a ticket that needs
to be approved and receives one for Approver2 at the same time

Approver2 gets the same e-mail Approver1 received and receives one for
themselves at the same time

Approver1 approves the request, Approver2 gets the AdminCC on it

Requestor gets "Your ticket has been approved by DOT" The approver name
doesn't show up

Requestor gets "Your request has been approved by username..."

Approver2 gets the "new item pending your approval..." message

Approver2 approves the message

Requestor gets the "your request has been approved..." message

 

-Single Approver-

Requestor opens a ticket for approval

Requestor gets automated reply

Approver1 gets an e-mail telling them someone opened a ticket that needs
to be approved

Approver1 approves the request

Requestor gets "Your ticket has been approved by DOT" The approver name
doesn't show up

Requestor gets "Your request has been approved by username..."

Requestor gets the "your request has been approved..." message

 

I'm not sure if the above is "by design" or if I'm missing something.
The biggest items that strike me are:

-Since both Approvers get the initial e-mail about the request, they
would both go in to approve the ticket.  However, Approver2 doesn't have
anything in his Approvals link until Approver1 approves first (this is
not manager friendly :)

-The automated response that doesn't have the proper username, it looks
like its just a blank space.

 

Thanks

Helmuth

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Issues on RT 3.8.1

[rmp dmd]

Thanks for the reply Ruslan.

I'm not that familiar with mysql but when I run

SHOW CREATE TABLE sessions;

I have this output which I believe does not indicate any corruption. How do
I know if there is corruption

RT3.8.1 is working fine only this weird occurence of asking to log-again
after clicking items as indicated on the previous message.

Has anyone encounter this?

-Roehl

--+
| Table| Create
Table
|
+--+--+
| sessions | CREATE TABLE `sessions` (
  `id` varchar(32) NOT NULL default '',
  `a_session` longtext,
  `LastUpdated` timestamp NOT NULL default CURRENT_TIMESTAMP on update
CURRENT_TIMESTAMP,
  PRIMARY KEY  (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1 |
+--+--+
1 row in set (0.00 sec)

On Tue, Aug 26, 2008 at 5:07 PM, Ruslan Zakirov <[EMAIL PROTECTED]>wrote:

> On Tue, Aug 26, 2008 at 7:15 PM, rmp dmd <[EMAIL PROTECTED]> wrote:
> > Hi,
> >
> > First, I'd like to say great job on putting up an excellent documentation
> > that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin but
> was
> > able to do the updagrade easily.
> >
> > I just have few minor issues on 3.8.1.
> >
> > - On "RT at Glance" the link for "Bookmarked Tickets", "10 highest
> priority
> > tickets I own", "10 newest unowned tickets" are pointing for
> > http://localhost/rt/Search/Results.html?format...  How can change
> this
> > link to http://mydomain.com/rt/Search/Results.html?format...  ?
> WebDomain option?
>
> >
> > - While I'm exploring the new interface 3.8.1, I stumble in this weird
> > scenario which I'm not sure if it's normal or bug. when I click
> > Home->Tickets->configuration, it will be on site
> >  http://mydomain.com/rt/Admin/index.html but it will ask me to log
> again.
> > same thing when I click Home->simpleSearch->tickets->Tools, it will on
> site
> > http://mydomain.com/rt/Tools/index.html but it will ask me to log again.
> I'm
> > not sure what else is in ther but this may be nuisance.
> >
> > Any ideas?
> WebDomain or session corruption because of incorrect upgrade.
>
> SHOW CREATE TABLE sessions;
>
> >
> > Thanks!
> > Roehl
> >
> > ___
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: [EMAIL PROTECTED]
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
>
>
> --
> Best regards, Ruslan.
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Issues on RT 3.8.1

[Ruslan Zakirov]

`a_session` column is longtext what is WRONG and means that you HAVN'T
upgraded correctly.

Read UPGRADING.mysql, this column must be LONGBLOB.



On Wed, Aug 27, 2008 at 7:16 PM, rmp dmd <[EMAIL PROTECTED]> wrote:
> Thanks for the reply Ruslan.
>
> I'm not that familiar with mysql but when I run
>
> SHOW CREATE TABLE sessions;
>
> I have this output which I believe does not indicate any corruption. How do
> I know if there is corruption
>
> RT3.8.1 is working fine only this weird occurence of asking to log-again
> after clicking items as indicated on the previous message.
>
> Has anyone encounter this?
>
> -Roehl
>
> --+
> | Table| Create
> Table
> |
> +--+--+
> | sessions | CREATE TABLE `sessions` (
>   `id` varchar(32) NOT NULL default '',
>   `a_session` longtext,
>   `LastUpdated` timestamp NOT NULL default CURRENT_TIMESTAMP on update
> CURRENT_TIMESTAMP,
>   PRIMARY KEY  (`id`)
> ) ENGINE=MyISAM DEFAULT CHARSET=latin1 |
> +--+--+
> 1 row in set (0.00 sec)
>
> On Tue, Aug 26, 2008 at 5:07 PM, Ruslan Zakirov <[EMAIL PROTECTED]>
> wrote:
>>
>> On Tue, Aug 26, 2008 at 7:15 PM, rmp dmd <[EMAIL PROTECTED]> wrote:
>> > Hi,
>> >
>> > First, I'd like to say great job on putting up an excellent
>> > documentation
>> > that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin but
>> > was
>> > able to do the updagrade easily.
>> >
>> > I just have few minor issues on 3.8.1.
>> >
>> > - On "RT at Glance" the link for "Bookmarked Tickets", "10 highest
>> > priority
>> > tickets I own", "10 newest unowned tickets" are pointing for
>> > http://localhost/rt/Search/Results.html?format...  How can change
>> > this
>> > link to http://mydomain.com/rt/Search/Results.html?format...  ?
>> WebDomain option?
>>
>> >
>> > - While I'm exploring the new interface 3.8.1, I stumble in this weird
>> > scenario which I'm not sure if it's normal or bug. when I click
>> > Home->Tickets->configuration, it will be on site
>> >  http://mydomain.com/rt/Admin/index.html but it will ask me to log
>> > again.
>> > same thing when I click Home->simpleSearch->tickets->Tools, it will on
>> > site
>> > http://mydomain.com/rt/Tools/index.html but it will ask me to log again.
>> > I'm
>> > not sure what else is in ther but this may be nuisance.
>> >
>> > Any ideas?
>> WebDomain or session corruption because of incorrect upgrade.
>>
>> SHOW CREATE TABLE sessions;
>>
>> >
>> > Thanks!
>> > Roehl
>> >
>> > ___
>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >
>> > Community help: http://wiki.bestpractical.com
>> > Commercial support: [EMAIL PROTECTED]
>> >
>> >
>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> > Buy a copy at http://rtbook.bestpractical.com
>> >
>>
>>
>>
>> --
>> Best regards, Ruslan.
>
>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Rights question: Admin Roles / System Group ACLs for specific queues

[Kenneth Crocker]

Nehmer,


We grant the following rights globally (Configuration->Global->Group 
Rights):

DelegateRights
ModifyOwnMembership
AdminGroupMembership
SeeGroup
ShowConfigTab

the other rights you mentioned, we grant to the AdminCc role in the 
queue we want them to have those rights for. In all our queues, our 
AdminCc (for us, that's the person(s) that manage the queues) can modify 
the ACL for any System Group/Role for any queue that they are the 
AdminCc of. Hope this helps.


Kenn
LBNL

On 8/27/2008 12:39 AM, Nehmer Torben wrote:
> Hello together,
> 
>  
> 
> I have a question regarding RT 3.6.5: I have set up an ACL Scenario, 
> where I want a queue to be completely managed by a group. This works 
> remarkably well, however, one cavet remains:
> 
>  
> 
> I cannot get my administrative group to manage Queue Rights for System 
> Groups and Roles:
> 
>  
> 
>  
> 
> Managing User Defined groups works like a breeze, but I seem to be 
> missing something here.
> 
>  
> 
> The users in question do have the following rights on the Axapta Queue:
> 
>  
> 
> · AdminQueue
> 
> · AssignCustomFields
> 
> · ModifyACL
> 
> · modifyQueueWatchers
> 
> · ModifyScrips
> 
> · ModifyTemplate
> 
> · SeeQueue
> 
> · ShowACL
> 
> · ShowOutgoingEmail
> 
> · ShowScrips
> 
> · ShowTemplate
> 
>  
> 
> Is there anything I am missing?
> 
> Mit freundlichen Grüßen,
> Torben Nehmer
> 
> ---
> Torben Nehmer
> Diplom Informatiker (FH)
> Business System Developer
> 
> CANCOM Deutschland GmbH
> Messerschmittstr. 20
> 89343 Scheppach
> Germany
> 
> Tel.: +49 8225 - 996-1118
> Fax: +49 8225 - 996-41118
> [EMAIL PROTECTED] 
> www.cancom.de 
> 
> CANCOM Deutschland GmbH
> Sitz der Gesellschaft: Jettingen-Scheppach
> HRB 10653 Memmingen
> Geschäftsführer: Paul Holdschik, Christian Linder
> 
> Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und 
> ausschließlich für den Gebrauch durch den Empfänger bestimmt!
> This e-mail and any files transmitted with it are confidential intended 
> solely for the use of the addressee!
> 
>  
> 
> 
> 
> 
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] rt 3.8.1. upgrade

[Nick Price]

Hi
 
I  have tried most thing to get 3.8.1 running without success so I have done 
the following
 
1. installed fedora 9 as a clean install
2. yum update
3. yum install rt3
 
got it to work as I need it to http://localhost/rt3 
(http://localhost  gives the apache welcome page) but get version rt-3.6.6
 
it installed it in /usr/share/rt3/html
 
next I downloaded rt-3.8.1.tar.gz
 
then
 
1. ./configure --prefix=/usr/share/rt3/html
2. make fixdeps
3. make upgrade
4. upgraded the database
 
the problem is if i now run http://localhost/rt3 i still get version 3.6.6
 
if I now change in/etc/httpd/conf.d/rt3.conf
 
from 
 
PerlRequire /user/sbin/webmux.pl
 
to
 
PerlRequire /usr/share/rt3/http/bin/webmux.pli get 404 not found
 
What do i need to do to get rt-3.8.1 running as http://localhost/rt3 and NOT as 
http://localhost
 
thanks 
 
Nick
_
Get ideas on sharing photos from people like you.  Find new ways to share.
http://www.windowslive.com/explore/photogallery/posts?ocid=TXT_TAGLM_WL_Photo_Gallery_082008___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] rt 3.8.1. upgrade

[jmoseley]

You've installed RT from a Fedora package and are now trying to upgrade
from source.  You are going to run into all sorts of problems...

Just install RT 3.8.1 from source as a new install in a DIFFERENT
directory.  Run configure, make testdeps, etc.

Then run the upgrade database steps, etc.  Lastly, modify the Apache RT
config to correct the paths to RT, mod_perl, etc.


James Moseley




   
 Nick Price
 <[EMAIL PROTECTED] 
 m> To 
 Sent by:
 rt-users-bounces@  cc 
 lists.bestpractic 
 al.comSubject 
   [rt-users] rt 3.8.1. upgrade
   
 08/27/2008 12:28  
 PM
   
   
   




Hi

I  have tried most thing to get 3.8.1 running without success so I have
done the following

1. installed fedora 9 as a clean install
2. yum update
3. yum install rt3

got it to work as I need it to http://localhost/rt3
(http://localhost  gives the apache welcome page) but get version rt-3.6.6

it installed it in /usr/share/rt3/html

next I downloaded rt-3.8.1.tar.gz

then

1. ./configure --prefix=/usr/share/rt3/html
2. make fixdeps
3. make upgrade
4. upgraded the database

the problem is if i now run http://localhost/rt3 i still get version 3.6.6

if I now change in/etc/httpd/conf.d/rt3.conf

from

PerlRequire /user/sbin/webmux.pl

to

PerlRequire /usr/share/rt3/http/bin/webmux.pli get 404 not found

What do i need to do to get rt-3.8.1 running as http://localhost/rt3 and
NOT as http://localhost

thanks

Nick

Get ideas on sharing photos from people like you. Find new ways to share.
Get Ideas Here!___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Issues on RT 3.8.1

[rmp dmd]

Thank you very for the help Ruslan.

I'm running
perl etc/upgrade/schema.mysql-4.0-4.1.pl rt3 user password > sql.queries

I'm getting

DBD::mysql version 4.002 required--this is only version 3.0002 at
etc/upgrade/schema.mysql-4.0-4.1.pl line 7.
BEGIN failed--compilation aborted at etc/upgrade/schema.mysql-4.0-4.1.plline 7.

I googled the error but there's no information available on this.


Thanks again!
Roehl

On Wed, Aug 27, 2008 at 11:48 AM, Ruslan Zakirov <[EMAIL PROTECTED]>wrote:

> `a_session` column is longtext what is WRONG and means that you HAVN'T
> upgraded correctly.
>
> Read UPGRADING.mysql, this column must be LONGBLOB.
>
>
>
> On Wed, Aug 27, 2008 at 7:16 PM, rmp dmd <[EMAIL PROTECTED]> wrote:
> > Thanks for the reply Ruslan.
> >
> > I'm not that familiar with mysql but when I run
> >
> > SHOW CREATE TABLE sessions;
> >
> > I have this output which I believe does not indicate any corruption. How
> do
> > I know if there is corruption
> >
> > RT3.8.1 is working fine only this weird occurence of asking to log-again
> > after clicking items as indicated on the previous message.
> >
> > Has anyone encounter this?
> >
> > -Roehl
> >
> >
> --+
> > | Table| Create
> > Table
> > |
> >
> +--+--+
> > | sessions | CREATE TABLE `sessions` (
> >   `id` varchar(32) NOT NULL default '',
> >   `a_session` longtext,
> >   `LastUpdated` timestamp NOT NULL default CURRENT_TIMESTAMP on update
> > CURRENT_TIMESTAMP,
> >   PRIMARY KEY  (`id`)
> > ) ENGINE=MyISAM DEFAULT CHARSET=latin1 |
> >
> +--+--+
> > 1 row in set (0.00 sec)
> >
> > On Tue, Aug 26, 2008 at 5:07 PM, Ruslan Zakirov <[EMAIL PROTECTED]>
> > wrote:
> >>
> >> On Tue, Aug 26, 2008 at 7:15 PM, rmp dmd <[EMAIL PROTECTED]> wrote:
> >> > Hi,
> >> >
> >> > First, I'd like to say great job on putting up an excellent
> >> > documentation
> >> > that is easy to follow for upgrading 3.8.1. I'm newbie RT user/admin
> but
> >> > was
> >> > able to do the updagrade easily.
> >> >
> >> > I just have few minor issues on 3.8.1.
> >> >
> >> > - On "RT at Glance" the link for "Bookmarked Tickets", "10 highest
> >> > priority
> >> > tickets I own", "10 newest unowned tickets" are pointing for
> >> > http://localhost/rt/Search/Results.html?format...  How can change
> >> > this
> >> > link to http://mydomain.com/rt/Search/Results.html?format...  ?
> >> WebDomain option?
> >>
> >> >
> >> > - While I'm exploring the new interface 3.8.1, I stumble in this weird
> >> > scenario which I'm not sure if it's normal or bug. when I click
> >> > Home->Tickets->configuration, it will be on site
> >> >  http://mydomain.com/rt/Admin/index.html but it will ask me to log
> >> > again.
> >> > same thing when I click Home->simpleSearch->tickets->Tools, it will on
> >> > site
> >> > http://mydomain.com/rt/Tools/index.html but it will ask me to log
> again.
> >> > I'm
> >> > not sure what else is in ther but this may be nuisance.
> >> >
> >> > Any ideas?
> >> WebDomain or session corruption because of incorrect upgrade.
> >>
> >> SHOW CREATE TABLE sessions;
> >>
> >> >
> >> > Thanks!
> >> > Roehl
> >> >
> >> > ___
> >> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >> >
> >> > Community help: http://wiki.bestpractical.com
> >> > Commercial support: [EMAIL PROTECTED]
> >> >
> >> >
> >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> > Buy a copy at http://rtbook.bestpractical.com
> >> >
> >>
> >>
> >>
> >> --
> >> Best regards, Ruslan.
> >
> >
> > ___
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: [EMAIL PROTECTED]
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
>
>
> --
> Best regards, Ruslan.
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Issues on RT 3.8.1

[David Svejda]

Upgrade your DBD::mysql module. The easiest way is using CPAN shell, so
type this command:

/usr/bin/perl -MCPAN -e shell

and when in shell, type:

upgrade DBD::mysql


Regards

Davdi

rmp dmd wrote:
> Thank you very for the help Ruslan.
>  
> I'm running
> perl etc/upgrade/schema.mysql-4.0-4.1.pl
>  rt3 user password > sql.queries
>  
> I'm getting
> 
> DBD::mysql version 4.002 required--this is only version 3.0002 at
> etc/upgrade/schema.mysql-4.0-4.1.pl  line 7.
> BEGIN failed--compilation aborted at etc/upgrade/schema.mysql-4.0-4.1.pl
>  line 7.
> 
> I googled the error but there's no information available on this.
>  
>  
> Thanks again!
> Roehl
>  
> On Wed, Aug 27, 2008 at 11:48 AM, Ruslan Zakirov <[EMAIL PROTECTED]
> > wrote:
> 
> `a_session` column is longtext what is WRONG and means that you HAVN'T
> upgraded correctly.
> 
> Read UPGRADING.mysql, this column must be LONGBLOB.
> 
> 
> 
> On Wed, Aug 27, 2008 at 7:16 PM, rmp dmd <[EMAIL PROTECTED]
> > wrote:
> > Thanks for the reply Ruslan.
> >
> > I'm not that familiar with mysql but when I run
> >
> > SHOW CREATE TABLE sessions;
> >
> > I have this output which I believe does not indicate any
> corruption. How do
> > I know if there is corruption
> >
> > RT3.8.1 is working fine only this weird occurence of asking to
> log-again
> > after clicking items as indicated on the previous message.
> >
> > Has anyone encounter this?
> >
> > -Roehl
> >
> >
> 
> --+
> > | Table| Create
> > Table
> > |
> >
> 
> +--+--+
> > | sessions | CREATE TABLE `sessions` (
> >   `id` varchar(32) NOT NULL default '',
> >   `a_session` longtext,
> >   `LastUpdated` timestamp NOT NULL default CURRENT_TIMESTAMP on update
> > CURRENT_TIMESTAMP,
> >   PRIMARY KEY  (`id`)
> > ) ENGINE=MyISAM DEFAULT CHARSET=latin1 |
> >
> 
> +--+--+
> > 1 row in set (0.00 sec)
> >
> > On Tue, Aug 26, 2008 at 5:07 PM, Ruslan Zakirov
> <[EMAIL PROTECTED] >
> > wrote:
> >>
> >> On Tue, Aug 26, 2008 at 7:15 PM, rmp dmd <[EMAIL PROTECTED]
> > wrote:
> >> > Hi,
> >> >
> >> > First, I'd like to say great job on putting up an excellent
> >> > documentation
> >> > that is easy to follow for upgrading 3.8.1. 
> I'm newbie RT user/admin but
> >> > was
> >> > able to do the updagrade easily.
> >> >
> >> > I just have few minor issues on 3.8.1. 
> >> >
> >> > - On "RT at Glance" the link for "Bookmarked Tickets", "10 highest
> >> > priority
> >> > tickets I own", "10 newest unowned tickets" are pointing for
> >> > http://localhost/rt/Search/Results.html?format...  How can
> change
> >> > this
> >> > link to http://mydomain.com/rt/Search/Results.html?format...  ?
> >> WebDomain option?
> >>
> >> >
> >> > - While I'm exploring the new interface 3.8.1, I stumble in
> this weird
> >> > scenario which I'm not sure if it's normal or bug. when I click
> >> > Home->Tickets->configuration, it will be on site
> >> >  http://mydomain.com/rt/Admin/index.html but it will ask me to log
> >> > again.
> >> > same thing when I click Home->simpleSearch->tickets->Tools, it
> will on
> >> > site
> >> > http://mydomain.com/rt/Tools/index.html but it will ask me to
> log again.
> >> > I'm
> >> > not sure what else is in ther but this may be nuisance.
> >> >
> >> > Any ideas?
> >> WebDomain or session corruption because of incorrect upgrade.
> >>
> >> SHOW CREATE TABLE sessions;
> >>
> >> >
> >> > Thanks!
> >> > Roehl
> >> >
> >> > ___
> >> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >> >
> >> > Community help: http://wiki.bestpractical.com
> 
> >> > Commercial support: [EMAIL PROTECTED]
> 
> >> >
> >> >
> >> > Discover RT's hidden secrets with RT Esse

Re: [rt-users] Issues on RT 3.8.1

[rmp dmd]

Thanks for the help David.  Apologies for my simple questions as I do not
have any knowledge on CPAN.

I run below but upgrade is not an available command on CPAN shell.

Error:
Unknown command 'upgrade'. Type ? for help.

What do I need to run to upgrade?


Thanks!
Roehl
On Wed, Aug 27, 2008 at 2:27 PM, David Svejda <[EMAIL PROTECTED]>wrote:

> Upgrade your DBD::mysql module. The easiest way is using CPAN shell, so
> type this command:
>
> /usr/bin/perl -MCPAN -e shell
>
> and when in shell, type:
>
> upgrade DBD::mysql
>
>
> Regards
>
> Davdi
>
> rmp dmd wrote:
> > Thank you very for the help Ruslan.
> >
> > I'm running
> > perl etc/upgrade/schema.mysql-4.0-4.1.pl
> >  rt3 user password > sql.queries
> >
> > I'm getting
> >
> > DBD::mysql version 4.002 required--this is only version 3.0002 at
> > etc/upgrade/schema.mysql-4.0-4.1.pl 
> line 7.
> > BEGIN failed--compilation aborted at etc/upgrade/schema.mysql-4.0-4.1.pl
> >  line 7.
> >
> > I googled the error but there's no information available on this.
> >
> >
> > Thanks again!
> > Roehl
> >
> > On Wed, Aug 27, 2008 at 11:48 AM, Ruslan Zakirov <[EMAIL PROTECTED]
> > > wrote:
> >
> > `a_session` column is longtext what is WRONG and means that you
> HAVN'T
> > upgraded correctly.
> >
> > Read UPGRADING.mysql, this column must be LONGBLOB.
> >
> >
> >
> > On Wed, Aug 27, 2008 at 7:16 PM, rmp dmd <[EMAIL PROTECTED]
> > > wrote:
> > > Thanks for the reply Ruslan.
> > >
> > > I'm not that familiar with mysql but when I run
> > >
> > > SHOW CREATE TABLE sessions;
> > >
> > > I have this output which I believe does not indicate any
> > corruption. How do
> > > I know if there is corruption
> > >
> > > RT3.8.1 is working fine only this weird occurence of asking to
> > log-again
> > > after clicking items as indicated on the previous message.
> > >
> > > Has anyone encounter this?
> > >
> > > -Roehl
> > >
> > >
> >
> --+
> > > | Table| Create
> > > Table
> > > |
> > >
> >
> +--+--+
> > > | sessions | CREATE TABLE `sessions` (
> > >   `id` varchar(32) NOT NULL default '',
> > >   `a_session` longtext,
> > >   `LastUpdated` timestamp NOT NULL default CURRENT_TIMESTAMP on
> update
> > > CURRENT_TIMESTAMP,
> > >   PRIMARY KEY  (`id`)
> > > ) ENGINE=MyISAM DEFAULT CHARSET=latin1 |
> > >
> >
> +--+--+
> > > 1 row in set (0.00 sec)
> > >
> > > On Tue, Aug 26, 2008 at 5:07 PM, Ruslan Zakirov
> > <[EMAIL PROTECTED] >
> > > wrote:
> > >>
> > >> On Tue, Aug 26, 2008 at 7:15 PM, rmp dmd <[EMAIL PROTECTED]
> > > wrote:
> > >> > Hi,
> > >> >
> > >> > First, I'd like to say great job on putting up an excellent
> > >> > documentation
> > >> > that is easy to follow for upgrading 3.8.1. 
> > I'm newbie RT user/admin but
> > >> > was
> > >> > able to do the updagrade easily.
> > >> >
> > >> > I just have few minor issues on 3.8.1. 
>  > >> >
> > >> > - On "RT at Glance" the link for "Bookmarked Tickets", "10
> highest
> > >> > priority
> > >> > tickets I own", "10 newest unowned tickets" are pointing for
> > >> > http://localhost/rt/Search/Results.html?format...  How can
> > change
> > >> > this
> > >> > link to http://mydomain.com/rt/Search/Results.html?format...
>  ?
> > >> WebDomain option?
> > >>
> > >> >
> > >> > - While I'm exploring the new interface 3.8.1, I stumble in
> > this weird
> > >> > scenario which I'm not sure if it's normal or bug. when I click
> > >> > Home->Tickets->configuration, it will be on site
> > >> >  http://mydomain.com/rt/Admin/index.html but it will ask me to
> log
> > >> > again.
> > >> > same thing when I click Home->simpleSearch->tickets->Tools, it
> > will on
> > >> > site
> > >> > http://mydomain.com/rt/Tools/index.html but it will ask me to
> > log again.
> > >> > I'm
> > >> > not sure what else is in ther but this may be nuisance.
> > >> >
> > >> > Any ideas?
> > >> Web

Re: [rt-users] Issues on RT 3.8.1

[David Svejda]

rmp dmd wrote:
> Thanks for the help David.  Apologies for my simple questions as I do
> not have any knowledge on CPAN.
>  
> I run below but upgrade is not an available command on CPAN shell.
>  
> Error:
> Unknown command 'upgrade'. Type ? for help.
> 
> What do I need to run to upgrade?

It seems you have older version of CPAN, never mind. Try 'install
DB::mysql' instead of 'upgrade DB::mysql', it should recognize newer
version available and install (upgrade) it.

David
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] rt 3.8.1. upgrade

[jmoseley]

First, make sure you cc the RT users group, not just respond directly to
the poster...


If this is a new install, uninstall the Fedora package then install RT from
source.

The first step is correctly run the 'configure' operation:

./configure --prefix= --with-web-user=apache
--with-web-group=apache --with-mysql

Note, the above assumes Apache is running with user/group 'apache' and you
are using a mysql backend.

Then do make testdeps, make fixdeps, make install, etc.

If you just want to use a new database, follow the steps to create a new
database.  Otherwise, follow the steps on upgrading your database to 3.8.1.

Next, your RT_SiteConfig.pm should look something like this:

Set($DatabaseName , '');
Set($DatabasePassword , <'db password>');
Set($DatabaseHost   , '');
Set($DatabasePort , '3306');
Set($LogToSyslog, 'info');
Set($LogToFile  , 'warning');
Set($LogStackTraces , 1);
Set($Organization , "");
Set($rtname, '');
Set($Timezone , 'US/l');
Set($WebPath , "/rt");
Set($WebBaseURL , "");   (for example: "http://www.mydomain.com";)
Set($WebImagesURL , $WebPath . "/NoAuth/images/");
Set($LogDir, '/var/log');
Set($LogToFileNamed , "rt.log");#log to rt.log
Set($PreferRichText, 1);

1;

It's probably safe to use the Apache config generated by the Fedora RT3
install, just change the paths, etc.  Note, when uninstalling the Fedora
package, you'll probably lose mod_perl.  Just reinstall it via YUM.

This assumes you are using mod_perl vs. FastCGI.  I honestly have no idea
what the Fedora 9 package uses.  If it uses FastCGI, just reinstall it via
YUM.


James Moseley




   
 "Nick Price"  
 <[EMAIL PROTECTED] 
 m> To 
   <[EMAIL PROTECTED]> 
 08/27/2008 01:48   cc 
 PM
   Subject 
   RE: [rt-users] rt 3.8.1. upgrade
   
   
   
   
   
   




Thanks

I've been trying that for the last 5 weeks with god knows how many
different
configs
It just doesn't work

I can get it to run ok as http://localhost and http://localhost/rt3  both
take me to the login page I don' get a choice

Or I can get it to run http://localhost/rt3  only but then in text mode
only

Doesn't matter what I do with the configs (I've tried so many I forget just
how many) it just doesn't work as http://localhost/rt3 ONLY

I need http://localhost left alone for mrtg

I'm not a linux expert or programmer but I still managed to get mrtg and
nagios installed and running from source
in about 20mins each the documentation was excellent

PLEASE any ideas

Many thanks

Nick Price


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 27, 2008 19:58
To: Nick Price
Cc: rt-users@lists.bestpractical.com;
[EMAIL PROTECTED]
Subject: Re: [rt-users] rt 3.8.1. upgrade

You've installed RT from a Fedora package and are now trying to upgrade
from source.  You are going to run into all sorts of problems...

Just install RT 3.8.1 from source as a new install in a DIFFERENT
directory.  Run configure, make testdeps, etc.

Then run the upgrade database steps, etc.  Lastly, modify the Apache RT
config to correct the paths to RT, mod_perl, etc.


James Moseley





 Nick Price
 <[EMAIL PROTECTED]
 m> To
 Sent by:  
 rt-users-bounces@  cc
 lists.bestpractic
 al.comSubject
   [rt-users] rt 3.8.1. upgrade

 08/27/2008 12:28
 PM







Hi

I  have tried most thing to get 3.8.1 running without success so I have
done the following

1. installed fedora 9 as a clean install
2. yum update
3. yum install rt3

got it to work as I need it to http://localhost/rt3
(http://localhost  gives the apache welcome page) but get version rt-3.6.6

it installed it in /usr/share/rt3/html

next I downloaded rt-3.8.1.tar.gz

then

1. ./configure --prefix=/usr/share/rt3/html
2. make fixdeps
3. make 

Re: [rt-users] Issues on RT 3.8.1

[Ruslan Zakirov]

yep, but it's 'install DBD::mysql'

On Wed, Aug 27, 2008 at 10:51 PM, David Svejda
<[EMAIL PROTECTED]> wrote:
> rmp dmd wrote:
>> Thanks for the help David.  Apologies for my simple questions as I do
>> not have any knowledge on CPAN.
>>
>> I run below but upgrade is not an available command on CPAN shell.
>>
>> Error:
>> Unknown command 'upgrade'. Type ? for help.
>>
>> What do I need to run to upgrade?
>
> It seems you have older version of CPAN, never mind. Try 'install
> DB::mysql' instead of 'upgrade DB::mysql', it should recognize newer
> version available and install (upgrade) it.
>
> David
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
Best regards, Ruslan.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Issues on RT 3.8.1

[Ruslan Zakirov]

once again, send us results of "SHOW CREATE TABLE sessions;"

and "SHOW CREATE TABLE Attachments;"


On Wed, Aug 27, 2008 at 6:23 AM, Ruslan Zakirov <[EMAIL PROTECTED]> wrote:
> send us results of "SHOW CREATE TABLE sessions;"
>
> On Wed, Aug 27, 2008 at 4:05 AM, Carlos A. Alvarez <[EMAIL PROTECTED]> wrote:
>> I am also having the same "Logout/Login" issues as described above.  The
>> are no errors reported on the debug.log or the access/error logs.  This
>> only happened after I upgraded from 3.8.0 to 3.8.1.  It seems as one
>> changes links from Home to Simple Search or Tools, the application will
>> log you out at random.  I have tried all the fixes suggested here with
>> no avail.  This is happening with Firefox, IE and Safari.  Any ideas?
>> ___
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: [EMAIL PROTECTED]
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> --
> Best regards, Ruslan.
>



-- 
Best regards, Ruslan.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] [Rt-announce] RTFM 2.4.0

[Kevin Falcone]

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Following the release of RT 3.8.1, I'm happy to announce a new version
of RTFM.  This version of RTFM is compatible with RT 3.4, 3.6 and
3.8.1 and higher.  It contains a number of integration fixes for 3.8.   
You
should not try to use this with 3.8.0.

You can download the release from:

http://download.bestpractical.com/pub/rt/release/RTFM-2.4.0.tar.gz
http://download.bestpractical.com/pub/rt/release/RTFM-2.4.0.tar.gz.siz

A brief changelog follows.

This release also includes newly updated translation templates.
Patches are welcome to fill these in and update the existing translation
for future releases.  There are directions in po/README.

- -kevin

New Features
  * SelfService users can search for Articles
  * Global Topics
* Queue specific article lists using Topics
  * Integration with 3.8
  * RTFM UI now available during Ticket Creation
 (only in 3.8.1 or higher)

Bugs
  * Fix cases where we didn't correctly create "Refers To" links when
using an Article while Replying to Tickets
  * Better error handling in the display and creation of Links
  * Fix sorting of Topics in the different views of Articles
  * Fix display of Topics and Articles in the Topic view of the system
  * Lots of cleanups
-BEGIN PGP SIGNATURE-
Version: GnuPG v2.0.8 (Darwin)

iEYEARECAAYFAki1wrgACgkQ0+gKWp5CJQpMSACgi7N8TbOoe8P2e6Shf60k5q7x
L4QAn0aVxKehLFvU8yJsINgHbPWJ69+G
=PyDr
-END PGP SIGNATURE-
___
RT-Announce mailing list
[EMAIL PROTECTED]
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Upgrade Path: 3.6.5 -> 3.8.1

[Leal, Mario A.]

We are thinking of upgrading from 3.6.5 -> 3.8.1.  We use Jim Meyer's
User_Local.pm overlay for LDAP authentication to Active Directory.  It
is currently running on CentOS 5.2.

 

I wondered if some of you would be able to provide some insights into
this upgrade?  Anyone written a comprehensive whitepaper for doing it? 

 

Thanks for your help!

 

Mario A. Leal, Jr.

Senior Systems Analyst

Huston-Tillotson University

900 Chicon Street

Austin, TX 78702-2795

512.505.3009 (o)

512.505.3190 (f)

[EMAIL PROTECTED]  

 

**

Hear a beautiful rendition of The Star Spangled Banner:

http://www.youtube.com/watch?v=QKCVS57j284
 

 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] CC not sending all e-mails

[Mark Speener]

I have a user who likes to CC himself on tickets he created and is
replying to. If he CC's an outside user the e-mail is delivered but when
he CC's himself he does not get an e-mail. Is there something I have to
configure so he gets these e-mails.

Just for clarity, the user is creating a ticket then replying to it and
doing an RT-Send-CC to himself and an external recipient. The external
recipient gets an e-mail but the user does not.

Thanks.

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Tracking tabular data in RT 3.6.6

[Tom Smith]

Hi,

I have a spreadsheet with 26 columns. The spreadsheet is used for job  
tracking--it contains job numbers, addresses, and so on. No  
calculations are being performed in the spreadsheet.

I would like to track these same jobs in RT.

What I'm looking for is a good, better, best way of doing this before  
I get started. I've been using RT for several months and have setup  
custom fields and the like, but just wanted to get some input before  
starting down this road.

Any input is appreciated! :-)

~ Tom
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Tracking tabular data in RT 3.6.6

[Jerrad Pierce]

On Wed, Aug 27, 2008 at 19:03, Tom Smith <[EMAIL PROTECTED]> wrote:

> Hi,
>
> I have a spreadsheet with 26 columns. The spreadsheet is used for job
> tracking--it contains job numbers, addresses, and so on. No
> calculations are being performed in the spreadsheet.
>
Tickets replace your job numbers. Use users to store addresses if they're
associated with an entity the job is for.

-- 
Cambridge Energy Alliance: Save money & the planet
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] CC not sending all e-mails

[Helmuth Ramirez]

Look into the 
 
Set($NotifyActor, 0);
 
setting.  
 
Also, this place is great for searching archives
http://www.gossamer-threads.com/lists/rt/users/



From: [EMAIL PROTECTED] on behalf of Mark Speener
Sent: Wed 8/27/2008 6:31 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] CC not sending all e-mails


I have a user who likes to CC himself on tickets he created and is replying to. 
If he CC's an outside user the e-mail is delivered but when he CC's himself he 
does not get an e-mail. Is there something I have to configure so he gets these 
e-mails.

Just for clarity, the user is creating a ticket then replying to it and doing 
an RT-Send-CC to himself and an external recipient. The external recipient gets 
an e-mail but the user does not.

Thanks.

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Upgrade Path: 3.6.5 -> 3.8.1

[Helmuth Ramirez]

Mario,
We recently moved to CentOS 5.2 from 3.6.3 on a Debian box.  I have to say you 
can probably safely use the included upgrade documents to perform it smoothly.  
The BP guys have made big strides in their documentation (no offense on 
previous versions guys :).  Follow up the upgrade for RT, then the MySQL 
updates (VERY important).  Jim's overlay will NOT work in 3.8.1.  Use Mike 
Peachy's ExternalAuth, works very well and very easy to install.  I wrote a 
fairly detailed explanation on how I got it to work (I too like comprehensive 
instructions) here:
 
http://www.gossamer-threads.com/lists/rt/users/77286?search_string=jim%20meyer%27s%20ldap%20authentication;#77286
 
The big question mark is whether you used yum for the existing install, or if 
it was installed from source (I've found from source is easier since it keeps 
everything in the "default" locations).
 
Helmuth



From: [EMAIL PROTECTED] on behalf of Leal, Mario A.
Sent: Wed 8/27/2008 5:25 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Upgrade Path: 3.6.5 -> 3.8.1



We are thinking of upgrading from 3.6.5 -> 3.8.1.  We use Jim Meyer's 
User_Local.pm overlay for LDAP authentication to Active Directory.  It is 
currently running on CentOS 5.2.

 

I wondered if some of you would be able to provide some insights into this 
upgrade?  Anyone written a comprehensive whitepaper for doing it? 

 

Thanks for your help!

 

Mario A. Leal, Jr.

Senior Systems Analyst

Huston-Tillotson University

900 Chicon Street

Austin, TX 78702-2795

512.505.3009 (o)

512.505.3190 (f)

[EMAIL PROTECTED]  

 

**

Hear a beautiful rendition of The Star Spangled Banner:

http://www.youtube.com/watch?v=QKCVS57j284 
 

 

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Rights question: Admin Roles / System Group ACLs for specific queues

[Nehmer Torben]

Hello Kenneth,

-- you wrote:
>   SeeGroup

Assigning SeeGroup globally did the trick.  Thanks for the advice!


Mit freundlichen Grüßen,
Torben Nehmer
---
Torben Nehmer
Diplom Informatiker (FH)
Business System Developer
CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany
Tel.: +49 8225 - 996-1118
Fax: +49 8225 - 996-41118
[EMAIL PROTECTED]
www.cancom.de
CANCOM Deutschland GmbH
Sitz der Gesellschaft: Jettingen-Scheppach
HRB 10653 Memmingen
Geschäftsführer: Paul Holdschik, Christian Linder
Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich 
für den Gebrauch durch den Empfänger bestimmt! 
This e-mail and any files transmitted with it are confidential intended solely 
for the use of the addressee!

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com