[rt-users] Trying to set an attachment via command line interface
Dear All, I am trying to set an attachment (plain text) from a ticket. I am using the rt command line interface. Thanks for any hint. God bless ALBERTO VILLANUEVA VAL Consultor Altran ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 http://www.altran.es www.altran.es image001.jpg___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Trying to get an attachment via command line interface rt show ticket/attachment ...
Dear All, I am trying to retrieve an attachment (application/pdf binary file) from a ticket. I am using the rt command line interface. When opening the attachment from the web the file (PDF) is fine. rt show ticket/59134/attachments/365295/content rt show ticket/59134/attachments/365295/content /tmp/test.pdf It gives me a file that is approx. 30% larger than the file itself. When looking at the file, the clear-text part appears to be fine. The pdf viewer tells me: File corrupt or graphics can not be rendered. I have transferred the file via scp to a windows machine - same there. Tried to use different pdf viewers on unix - all abended with errors. Clicking the file using Download test.pf on the web rt in ticket 59134 frontend gives me a perfect error-free pdf .. Does the cli use any kind of encoding? How can I decode/transform the file? Thanks for any hint - God bless Tobias Heinz -- Hochleistungsprodukt zum Bestpreis - die Allianz 24 Versicherung. Gleich hier abschließen: https://www.allianz24.de/tarifrechner/kfz-versicherung.html?referer=AZDEvtnr_zn=70vtnr=1295814 smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] I installed RT from RPM can I install RTFM?
Hello, I am using RT 3.6.5 and I installed it from RPM. I want to install RTFM but the documentation describes the install from source. Is it possible to install RTFM if RT from installed from RPM? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] I installed RT from RPM can I install RTFM?
I need to re-phrase my question. If I download and install RTFM does it matter that my RT install was from RPM? On Fri, Nov 28, 2008 at 10:29 AM, Phil Labonte [EMAIL PROTECTED]wrote: Hello, I am using RT 3.6.5 and I installed it from RPM. I want to install RTFM but the documentation describes the install from source. Is it possible to install RTFM if RT from installed from RPM? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Gnupg interaction with speedycgi in RT 3.8.1
I should probably mention that I'm the one to blame for keeping SpeedyCGI alive in this context. The project has been inactive since 2003, and I've patched the Debian speedy-cgi-perl package for the Perl 5.10 and Apache 2.2 transitions. I still like the way it gives persistent perl script speedups with minimal or no web server configuration. If someone with at least minimal interest in RT is keeping SpeedyCGI running, I'm willing to keep shipping it ;) For now, I've applied the patch to trunk (r17044) as it makes sense ;) Thanks! -- Niko Tyni [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- pgpQuZDJvB3rI.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Implementing SSL MySQL Backend
On Wed 19.Nov'08 at 15:02:56 -0500, Guy Dickinson wrote: Greetings, RT Users: Some internal systems changes have prompted me to migrate my database backend from its present location on the same server as the RT web frontend to a separate database server elsewhere. To comply with our security standards, the database traffic should be encrypted, so I implemented MySQL's builtin SSL encryption for the database traffic. I took inspiration for the implementation from a rt-users mailing list post by Mike Friedman (http://lists.bestpractical.com/pipermail/rt-users/2007-April/045347.html). In patch syntax, the precise change I made to RT::Handle was So, isn't there an environment variable one can set to have DBD::mysql pick this up? I am currently using RT 3.6.7 and will likely upgrade to RT 3.8.x in the relatively near future. Will that upgrade--or future ones--provide a 'sanctioned' facility to implement SSL mySQL encryption, and will my current hack in Handle.pm result in unintended consequences elsewhere in RT when I upgrade? Your hack looks pretty reasonable. I'd like to hear some feedback on whether there's a cleaner way to do this before canonizing it in the core ;) Thanks! Guy -- -- Guy Dickinson, Network Security Analyst NYU ITS Technology Security Services [EMAIL PROTECTED] (212) 998-3052 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- pgprxrloIgigI.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Implementing SSL MySQL Backend
Jesse Vincent wrote: I took inspiration for the implementation from a rt-users mailing list post by Mike Friedman (http://lists.bestpractical.com/pipermail/rt-users/2007-April/045347.html). In patch syntax, the precise change I made to RT::Handle was So, isn't there an environment variable one can set to have DBD::mysql pick this up? To my knowledge, there are two ways to get DBD::mysql to issue the appropriate C calls to initiate an SSL-encrypted connection: 1) Define the relevant parameters in the DSN, a la: my $dsn = DBI:mysql:database=$database;host=$hostname;port=$port;mysql_ssl_ca_file =/etc/mysqlcerts/ca.pem; my $dbh = DBI-connect($dsn, $user, $password); and so on... 2) Define the SSL CA file in the [client] portion of /etc/my.cnf and then explicitly tell DBI::mysql to read the config file. From the DBD::mysql documentation (http://search.cpan.org/dist/DBD-mysql/lib/DBD/mysql.pm): *** By default MySQL's C client library doesn't use any config files unlike the client programs (mysql, mysqladmin, ...) that do, but outside of the C client library. Thus you need to explicitly request reading a config file, as in $dsn = DBI:mysql:test;mysql_read_default_file=/home/joe/my.cnf; $dbh = DBI-connect($dsn, $user, $password) *** Cheers, Guy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
