Re: [rt-users] Reqest Tracker CentOS 5.3 setup
Hi all, i am try to setup rt.3.8.2 on CentOS5.3. So far, the installation goes well by following your step. but i got stuck at HTML::Mason dependency when i run make testdeps. i do can install HTML::Mason via YUM but it is 1.35 while rt.3.8.2 needs 1.36. i had tried looking around for 1.36 but still cannot find. please give me some clues. best regards, chanty From: Grant Deters gdet...@usd250.org To: rt-users@lists.bestpractical.com Sent: Monday, April 27, 2009 3:49:28 AM Subject: Re: [rt-users] Reqest Tracker CentOS 5.3 setup OK, got that far, has a bit of trouble with XML::RSS, however, I was able to pull it from the web. jmose...@corp.xanadoo.com wrote: First and foremost, please email your requests for assistance to the mailing list. With that said, the main installation guide is Unix-generic, but if you know enough about your particular OS, you shouldn't have too many problems. Cent OS/RHEL (and other) guides do exist in the official RT setup wiki (http://wiki.bestpractical.com/view/InstallationGuides), but they quickly become a bit outdated because package names change, versions change, etc, and some refer to third-party yum repos to install RT-required software and even RT itself. The obvious questions are what have you installed thus far and where are you encountering problems? I would say RT installation falls into four basic steps: 1. Installing necessary software that RT requires (perl, perl modules, database software (both client and server), webserver, perl interpreter, etc) 2. Installing RT (this is the point where most perl modules will be installed) 3. Setting up RT database 4. Configuring RT (RT_SiteConfig.pm), webserver, and mail environment I'll go ahead and start with numbers one and two above using Mysql, Apache, and FastCGI. In this example, RT itself will be installed from source, supporting software will be installed via standard CentOS yum repositories, and most perl modules via CPAN. It's further assumed that Mysql will be running on the same server as RT (I prefer separate servers as perfomance will be better with a dedicated mysql server with fast disks and lots of memory, preferably a 64-bit system to better take advantage of memory). Perhaps you've already completed these steps: 1. Install the following via yum: httpd, perl, mysql, mysql-server, mod_fcgid, ncftp a) create entry in /etc/group for rt group: rt:x:501:apache b) disable Selinux in /etc/selinux/config: SELINUX=disabled c) then execute the following from a shell prompt: echo 0 /selinux/enforce This way you don't have to reboot the box... If for some reason this doesn't work, simply reboot... 2. Download RT source; unzip, untar it, rename to 'rt-3.8.2.src' a) CD into your source directory and then run the following command (you can choose to install RT in any directory you want, of course): ./configure --prefix=/opt/rt3.8.2 --with-web-user=apache --with-web-group=apache --with-mysql --with-web-handler=fastcgi b) make testdeps This will list all the perl modules you need to install c) make fixdeps This will automatically try to install all the required perl modules by invoking CPAN. If you haven't already invoked the CPAN shell environment, there will be a set of setup questions CPAN will ask you. There is a strong possibly that 'make fixdeps' won't get all required modules installed. In this case, you will have to run 'cpan' from a shell prompt and install one perl module at a time. Be advised that many of the required perl modules have dependencies, so the CPAN installer will attempt to install those as well. As a last resort if run into problems with CPAN, you can install quite a few of the required perl modules from yum. Look at the wiki refereneced above for RHEL/Cent OS examples of what perl modules are generally available via yum. Keep performing 'make testdeps' to ensure all perl modules have been installed. When they have been: d) make install e) ln -s /opt/rt3.8.2 /opt/rt3 I do the following to keep upgrades sane. For example, when I upgrade to say, RT 3.8.3, it will be installed in /opt/rt3.8.3 and I will then delete the existing /opt/rt3 soft link and repoint it at the new installation. This way, I can install a new version of RT without upgrading/blowing away the live version, which also means I can fall back to the previous version if the new version doesn't work for some reason. Hope this helps! If you get passed this, then I will continue with the other steps. I'll then add to the RT wiki... James Moseley Grant Deters gdet...@usd250.org wrote: Hello, I was wondering if you had any good guides to installing RT on CentOS 5.3. I have been unsuccessful in my first attempt as the guides for it on their website where hard for me to follow as they don't provide one specifically for this OS. Any help would be greatly appreciated. Thanks -- Grant S. Deters USD 250 School District Assistant Network/Systems
[rt-users] Query about Tickets table
Good morning, Several days ago, I have been executing some queries from mysql. I have obtained results that web interface doesn't generate. I would like to know if someone knows it's happening. The simpler sentence is next: RT -- Status = 'resolved' MySQL -- SELECT COUNT(id) as 'TOTAL' FROM Tickets WHERE Status = 'resolved'; The result in RT is: 28.536 The result in MySQL is: 28.659 Any idea? Thanks a lot!! Best regards, ALBERTO VILLANUEVA DEL VAL Consultor Altran Technologies ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel: + 34 91 744 46 00 - Ext: 2205 Fax: + 34 91 415 24 57 www.altran.es ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reqest Tracker CentOS 5.3 setup
ty chan a écrit : Hi all, i am try to setup rt.3.8.2 on CentOS5.3. So far, the installation goes well by following your step. but i got stuck at HTML::Mason dependency when i run make testdeps. i do can install HTML::Mason via YUM but it is 1.35 while rt.3.8.2 needs 1.36. i had tried looking around for 1.36 but still cannot find. please give me some clues. If it is the same as RedHat Enterprise 4 then it may become dirty for the weaked hearted sysadmins. In the previous mail you had an important part (see end of this mail) Sometimes yum fails to meet the expectation, (it is fairly easy to be too bleeding edge for debian /redhat / centos). Then you have to do the infamous perl -eshell -MCPAN to help (it has already be done by make fixdeps), but sometimes, make testdeps/fixdeps cannot do the fine tuning, so you have to go through the missing modules by hand. In short, you enter the perl version of DL Hell (Dependencies Lost Hell or DLL (for which MS has a patent perl community never acknowledge)). You will surely overcome it, just trust make fixdeps or do as you are told by cpan (cpanplus is sometimes suggested for a better handling of dependencies). The dark side is that a regular update of perl by Centos may conflict with these added module. I guess there is a way to install cleanly by using a specific combo @INC / prefix for RT that should not conflict. quote b) make testdeps This will list all the perl modules you need to install c) make fixdeps This will automatically try to install all the required perl modules by invoking CPAN. If you haven't already invoked the CPAN shell environment, there will be a set of setup questions CPAN will ask you. There is a strong possibly that 'make fixdeps' won't get all required modules installed. In this case, you will have to run 'cpan' from a shell prompt and install one perl module at a time. Be advised that many of the required perl modules have dependencies, so the CPAN installer will attempt to install those as well. As a last resort if run into problems with CPAN, you can install quite a few of the required perl modules from yum. Look at the wiki refereneced above for RHEL/Cent OS examples of what perl modules are generally available via yum. Keep performing 'make testdeps' to ensure all perl modules have been installed. When they have been: /quote -- Julien Tayon // digital craftsman // making things simpler (when possible) And you can't get any Watney's Red Barrel, because the bars close every time you're thirsty... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reqest Tracker CentOS 5.3 setup
Hi Julien,
Thanks for your information. I can make it now by manually install the from tar
file downloading from CPAN site.
now, i can open the web page but it displays in text mode only :(
Below is my log message from htmld/error_log
[Tue May 05 16:27:58 2009] [warn] mod_fcgid: stderr: [Tue May 5 09:27:58 2009]
[crit]: no such exception class HTML::Mason::Exception::Abort at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 113.
(/opt/rt3/bin/mason_handler.fcgi:81)
[Tue May 05 16:27:58 2009] [warn] mod_fcgid: stderr: Trace begun at
/opt/rt3/bin/../lib/RT.pm line 289
[Tue May 05 16:27:58 2009] [warn] mod_fcgid: stderr:
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0xac4c988)', '') called at
/opt/rt3/bin/mason_handler.fcgi line 81
[Tue May 05 16:27:59 2009] [notice] child pid 2117 exit signal Segmentation
fault (11)
[Tue May 05 16:27:59 2009] [notice] child pid 2118 exit signal Segmentation
fault (11)
[Tue May 05 16:27:59 2009] [notice] child pid 2119 exit signal Segmentation
fault (11)
[Tue May 05 16:27:59 2009] [notice] child pid 2120 exit signal Segmentation
fault (11)
[Tue May 05 16:27:59 2009] [notice] child pid 2121 exit signal Segmentation
fault (11)
[Tue May 05 16:27:59 2009] [notice] child pid 2122 exit signal Segmentation
fault (11)
[Tue May 05 16:27:59 2009] [notice] child pid 2123 exit signal Segmentation
fault (11)
and below is my rt.log
[r...@localhost ~]# tail /var/log/rt.log
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0xac4c988)', '') called at
/opt/rt3/bin/mason_handler.fcgi line 81
[Tue May 5 09:27:58 2009] [crit]: no such exception class
HTML::Mason::Exception::Abort at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 113.
(/opt/rt3/bin/mason_handler.fcgi:81)
Trace begun at /opt/rt3/bin/../lib/RT.pm line 289
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0xac4c988)', '') called at
/opt/rt3/bin/mason_handler.fcgi line 81
[Tue May 5 09:27:58 2009] [crit]: no such exception class
HTML::Mason::Exception::Abort at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 113.
(/opt/rt3/bin/mason_handler.fcgi:81)
Trace begun at /opt/rt3/bin/../lib/RT.pm line 289
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0xac4c988)', '') called at
/opt/rt3/bin/mason_handler.fcgi line 81
[Tue May 5 09:27:58 2009] [crit]: no such exception class
HTML::Mason::Exception::Abort at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 113.
(/opt/rt3/bin/mason_handler.fcgi:81)
Trace begun at /opt/rt3/bin/../lib/RT.pm line 289
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0xac4c988)', '') called at
/opt/rt3/bin/mason_handler.fcgi line 81
I am not sure what it is trying to say.
below is the folder permission:
[r...@localhost ~]# ls -l /opt/rt3.8.2/share/
total 8
drwxr-xr-x 2 root root 4096 May 5 16:19 doc
drwxr-xr-x 18 root bin 4096 May 5 16:19 html
It looks OK since other group has READ permission on html folder.
best regards,
chanty
From: jul jul...@julbox.net
To: rt-users@lists.bestpractical.com
Sent: Tuesday, May 5, 2009 4:17:19 PM
Subject: Re: [rt-users] Reqest Tracker CentOS 5.3 setup
ty chan a écrit :
Hi all, i am try to setup rt.3.8.2 on CentOS5.3. So far, the installation
goes well by following your step. but i got stuck at HTML::Mason
dependency when i run make testdeps. i do can install HTML::Mason via
YUM but it is 1.35 while rt.3.8.2 needs 1.36. i had tried looking around
for 1.36 but still cannot find.
please give me some clues.
If it is the same as RedHat Enterprise 4 then it may become dirty for the
weaked hearted sysadmins.
In the previous mail you had an important part (see end of this mail)
Sometimes yum fails to meet the expectation, (it is fairly easy to be too
bleeding edge for debian /redhat / centos).
Then you have to do the infamous
perl -eshell -MCPAN to help
(it has already be done by make fixdeps), but sometimes, make
testdeps/fixdeps cannot do the fine tuning, so you have to go through the
missing modules by hand.
In short, you enter the perl version of DL Hell (Dependencies Lost Hell or
DLL (for which MS has a patent perl community never acknowledge)).
You will surely overcome it, just trust make fixdeps or do as you are told
by cpan (cpanplus is sometimes suggested for a better handling of
dependencies). The dark side is that a regular update of perl by Centos
may conflict with these added module.
I guess there is a way to install cleanly by using a specific combo @INC /
prefix for RT that should not conflict.
quote
b) make testdeps
This will list all the perl modules you need to install
c) make fixdeps
This will automatically try to install all the required perl modules by
invoking CPAN. If you haven't already invoked the CPAN shell environment,
there will be a set of setup questions CPAN will ask you. There is a
strong possibly that 'make fixdeps' won't get all required modules
installed. In this case, you will have to run 'cpan' from a shell prompt
Re: [rt-users] Query about Tickets table
2 possible causes: 1- Merged tickets .. RT will assume 1 ticket for merged ones 2- You do n't have permission on all queues in Mysql try: select count(EffectiveId) as TOTAL From Tickets where Status = 'resolved' ; Regards; Roy Alberto Villanueva wrote: Good morning, Several days ago, I have been executing some queries from mysql. I have obtained results that web interface doesn't generate. I would like to know if someone knows it's happening. The simpler sentence is next: RT -- Status = 'resolved' MySQL -- SELECT COUNT(id) as 'TOTAL' FROM Tickets WHERE Status = 'resolved'; The result in RT is: 28.536 The result in MySQL is: 28.659 Any idea? Thanks a lot!! Best regards, ALBERTO VILLANUEVA DEL VAL Consultor Altran Technologies ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel: + 34 91 744 46 00 - Ext: 2205 Fax: + 34 91 415 24 57 www.altran.es ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reqest Tracker CentOS 5.3 setup
ty chan a écrit : Hi Julien, No problems, no fun. [Tue May 05 16:27:58 2009] [warn] mod_fcgid: stderr: [Tue May 5 09:27:58 2009] [crit]: no such exception class HTML::Mason::Exception::Abort at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 113. (/opt/rt3/bin/mason_handler.fcgi:81) Rule of thumb with traces : interesting stuff seems to be at the end, but not the ultimate end in order to confuse you. rule of marvic : MVC are the philosophal stone that transmute exceptions in maze. Corrollar : I miss GOTO statement. Regarding your problem : search or a file named (/usr/share/perl5/|dirs revelant to your distro)HTML/Mason/Exceptions.pm if no such file: type perl -eshell -MCPAN and in the prompt of the shell type install HTML::Mason::Exceptions I have the feeling you did not make a make fixdeps from source. -- Hey teachers leave the kids alone, on and on ... we're just another perl in the necklace ... Even more amazing was the realization that God has Internet access. I wonder if He has a full newsfeed? (By Matt Welsh) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Template formating is broken
On Mon, May 4, 2009 at 3:00 PM, Asif Iqbal vad...@gmail.com wrote: All my templates from RT 3.4.5 looks broken with RT 3.8.2 For example a template like this Please send a blank email to rtrlist-subscr...@example.net to join this mailing list. This will notify the list owner to approve/disapprove your subscription. Similarly, there's rtrlist-unsubscr...@example.net. You'll receive a follow-up email when sending such request. Simply follow the instructions. Shows exactly like this on rt 3.4.5. But on rt 3.8.2 it shows like this Template RTRlist Sub/Unsub: Content changed from ' Please send a blank email to rtrlist-subscr...@example.net to join this mailing list. This will notify the list owner to approve/disapprove your subscription. Similarly, there's rtrlist-unsubscr...@example.net. You'll receive a follow-up email when sending such request. Simply follow the instructions' to Please send a blank email to rtrlist-subscr...@example.net to join this mailing list. This will notify the list owner to approve/disapprove your subscription. Similarly, there's rtrlist-unsubscr...@example.net. You'll receive a follow-up email when sending such request. Simply follow the instructions. As you can see, not only the format is corrupted but the same content is showing up twice. Once with single quotes and once within double quotes I have not found a solution yet. Still looking for help -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] problem with sending emails with polish character in subject
Hello! I've just upgraded to rt 3.8.2 and I've got following problem: If I send email do my RT without Polish characters - everything works fine. But if there are some of those chars (ie.: grzegżółka), then I'm unable to replay to ticket - each time I click on replay I see im my logs lines like: May 5 13:53:08 mercury RT: Scrip Prepare 20 died. - Cannot decode string with wide characters at /usr/lib/perl/5.8/Encode.pm line 166. Stack: [/usr/lib/perl/5.8/Encode.pm:166] [/usr/lib/perl/5.8/ Encode.pm:206] [/usr/share/request-tracker3.8/lib/RT/Action/ SendEmail.pm:958] [/usr/share/request-tracker3.8/lib/RT/Action/ SendEmail.pm:575] [/usr/share/request-tracker3.8/lib/RT/Action/ SendEmail.pm:169] [/usr/share/request-tracker3.8/lib/RT/Action/ Notify.pm:69] [/usr/share/request-tracker3.8/lib/RT/ ScripAction_Overlay.pm:230] [/usr/share/request-tracker3.8/lib/RT/ Scrip_Overlay.pm:435] [/usr/share/request-tracker3.8/lib/RT/ Scrips_Overlay.pm:240] [/usr/share/request-tracker3.8/lib/RT/ Transaction_Overlay.pm:169] [/usr/share/request-tracker3.8/lib/RT/ Record.pm:1456] [/usr/share/request-tracker3.8/lib/RT/ Ticket_Overlay.pm:2145] [/usr/share/request-tracker3.8/lib/RT/ Ticket_Overlay.pm:2057] [/usr/share/request-tracker3.8/html/Ticket/ Elements/PreviewScrips:131] [/usr/share/request-tracker3.8/htm (etc. for each scrips I've defined). The same log entries appears when I fill form and click update. No email is sent. How to fix this problem? --- Grzegorz Marszałek gr...@post.pl ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Non transitioning status/AutoOpen
Hello all, Has anyone had success with NonTransitioningStatuses? (RT 3.8.1) I've tried the implementation at http://wiki.bestpractical.com/view/NonTransitioningStatus and have now simplified it to # diff /local/lib/RT/Action/AutoOpen.pm lib/RT/Action/AutoOpen.pm my $status = $self-TicketObj-Status; return undef if $status eq 'open'; return undef if $status eq 'new' $self-TransactionObj-IsInbound; 76,79d75 return undef if $status eq 'confirmed'; return undef if $status eq 'sold'; return undef if $status eq 'pending'; return undef if $status eq 'happening'; which couldn't be simpler, but my confirmed etc. tickets still revert to open on correspondence. Might I have missed something? I've checked scrips for that queue, but none seem to apply. thanks in advance Woody. -- --- Richard Wood (Woody) Managing Director Wild Thing Safaris Ltd. PO BOX 34514 DSM Office: +255 (0) 222 617 166 Mobile: +255 (0) 773 503 502 http://www.wildthingsafaris.com http://www.wildthingsafaris.com/pub/woody.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] problem with sending emails with polish character in subject
Do you send it via email or create via WebUI? If it's first then could you please send me copy of email as it goes out of your MUA. I don't need text, but whole MIME envelope. You can find message in the sent box and use view source feature, I hope your MUA has such. Sent it to me as an attachment. You can hide some deatails, but please try to avoid breaking formatting. 2009/5/5 Grzegorz Marszałek gr...@post.pl: Hello! I've just upgraded to rt 3.8.2 and I've got following problem: If I send email do my RT without Polish characters - everything works fine. But if there are some of those chars (ie.: grzegżółka), then I'm unable to replay to ticket - each time I click on replay I see im my logs lines like: May 5 13:53:08 mercury RT: Scrip Prepare 20 died. - Cannot decode string with wide characters at /usr/lib/perl/5.8/Encode.pm line 166. Stack: [/usr/lib/perl/5.8/Encode.pm:166] [/usr/lib/perl/5.8/ Encode.pm:206] [/usr/share/request-tracker3.8/lib/RT/Action/ SendEmail.pm:958] [/usr/share/request-tracker3.8/lib/RT/Action/ SendEmail.pm:575] [/usr/share/request-tracker3.8/lib/RT/Action/ SendEmail.pm:169] [/usr/share/request-tracker3.8/lib/RT/Action/ Notify.pm:69] [/usr/share/request-tracker3.8/lib/RT/ ScripAction_Overlay.pm:230] [/usr/share/request-tracker3.8/lib/RT/ Scrip_Overlay.pm:435] [/usr/share/request-tracker3.8/lib/RT/ Scrips_Overlay.pm:240] [/usr/share/request-tracker3.8/lib/RT/ Transaction_Overlay.pm:169] [/usr/share/request-tracker3.8/lib/RT/ Record.pm:1456] [/usr/share/request-tracker3.8/lib/RT/ Ticket_Overlay.pm:2145] [/usr/share/request-tracker3.8/lib/RT/ Ticket_Overlay.pm:2057] [/usr/share/request-tracker3.8/html/Ticket/ Elements/PreviewScrips:131] [/usr/share/request-tracker3.8/htm (etc. for each scrips I've defined). The same log entries appears when I fill form and click update. No email is sent. How to fix this problem? --- Grzegorz Marszałek gr...@post.pl ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Email config for Google Apps
We use our server as an inbound gateway, passing through any non-RT (or mailman) addresses to Google Apps. the Google Apps servers are also listed as lower priority MX entries for our domain. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] mailgate not working after OS update
I did some updates to Solaris 10 and now RT mailgate isn't working. New tickets emailed in don't show up. Here's what I'm getting with a test: -bash-3.00$ echo test | /opt/rt3/bin/rt-mailgate --debug --action correspond --queue General --url http://xxx.xxx.iastate.edu Connecting to http://gdcbfileserver.gdcb.iastate.edu/REST/1.0/NoAuth/ mail-gateway at /opt/rt3/bin/rt-mailgate line 102, line 1. Can't locate object method seek via package File::Temp at /usr/ perl5/site_perl/5.8.4/MIME/Parser.pm line 816, GEN116 line 1. Stack: [/usr/perl5/site_perl/5.8.4/MIME/Parser.pm:816] [/usr/perl5/site_perl/5.8.4/MIME/Parser.pm:1083] [/usr/perl5/site_perl/5.8.4/MIME/Parser.pm:1177] [/usr/perl5/site_perl/5.8.4/MIME/Parser.pm:1150] [/opt/rt3/lib/RT/EmailParser.pm:231] [/opt/rt3/lib/RT/EmailParser.pm:179] [/opt/rt3/lib/RT/EmailParser.pm:139] [/opt/rt3/lib/RT/Interface/Email.pm:549] [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] RT server error. The RT server which handled your email did not behave as expected. It said: Can't locate object method seek via package File::Temp at /usr/ perl5/site_perl/5.8.4/MIME/Parser.pm line 816, GEN116 line 1. Stack: [/usr/perl5/site_perl/5.8.4/MIME/Parser.pm:816] [/usr/perl5/site_perl/5.8.4/MIME/Parser.pm:1083] [/usr/perl5/site_perl/5.8.4/MIME/Parser.pm:1177] [/usr/perl5/site_perl/5.8.4/MIME/Parser.pm:1150] [/opt/rt3/lib/RT/EmailParser.pm:231] [/opt/rt3/lib/RT/EmailParser.pm:179] [/opt/rt3/lib/RT/EmailParser.pm:139] [/opt/rt3/lib/RT/Interface/Email.pm:549] [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reqest Tracker CentOS 5.3 setup
please see below file lists: [r...@localhost Mason]# pwd /usr/lib/perl5/site_perl/5.8.8/HTML/Mason [r...@localhost Mason]# ll total 568 -r--r--r-- 1 root root 40239 May 6 08:13 Admin.pod drwxr-xr-x 2 root root 4096 May 6 08:13 Apache -r--r--r-- 1 root root 36194 May 6 08:13 ApacheHandler.pm drwxr-xr-x 2 root root 4096 May 5 14:35 Cache -r--r--r-- 1 root root 19587 May 6 08:13 CGIHandler.pm drwxr-xr-x 2 root root 4096 May 6 08:13 Compiler -r--r--r-- 1 root root 28784 May 6 08:13 Compiler.pm drwxr-xr-x 2 root root 4096 May 5 14:35 Component -r--r--r-- 1 root root 17159 May 6 08:13 Component.pm -r--r--r-- 1 root root 5283 May 5 14:35 ComponentSource.pm -r--r--r-- 1 root root 77124 May 6 08:13 Devel.pod -r--r--r-- 1 root root 2850 May 5 14:35 Escapes.pm -r--r--r-- 1 root root 16471 May 5 14:35 Exceptions.pm -r--r--r-- 1 root root 11861 May 6 08:13 FakeApache.pm -r--r--r-- 1 root root 930 May 5 14:35 Handler.pm -r--r--r-- 1 root root 46828 May 5 14:35 Interp.pm -r--r--r-- 1 root root 18879 May 6 08:13 Lexer.pm -r--r--r-- 1 root root 5813 May 5 14:35 MethodMaker.pm -r--r--r-- 1 root root 33955 May 6 08:13 Params.pod -r--r--r-- 1 root root 483 May 5 14:35 Parser.pm drwxr-xr-x 2 root root 4096 May 5 14:35 Plugin -r--r--r-- 1 root root 5665 May 5 14:35 Plugin.pm -r--r--r-- 1 root root 78471 May 6 08:13 Request.pm drwxr-xr-x 2 root root 4096 May 5 14:35 Resolver -r--r--r-- 1 root root 3465 May 5 14:35 Resolver.pm -r--r--r-- 1 root root 10017 May 5 14:35 Subclassing.pod -r--r--r-- 1 root root 24798 May 5 14:35 Tests.pm -r--r--r-- 1 root root 9622 May 5 14:35 Tools.pm -r--r--r-- 1 root root 2442 May 5 14:35 Utils.pm exceptions.pm does exist. :) and please see below make testdeps and make fixdeps: [r...@localhost rt-3.8.2.src]# make testdeps /usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi perl: =5.8.3(5.8.8)...found users: rt group (rt)...found bin owner (root)...found libs owner (root)...found libs group (bin)...found web owner (apache)...found web group (apache)...found CLI dependencies: Term::ReadKey...found Getopt::Long = 2.24...found HTTP::Request::Common...found Term::ReadLine...found Text::ParseWords...found LWP...found CORE dependencies: Class::ReturnValue = 0.40...found Text::Quoted = 2.02...found CSS::Squish = 0.06...found Encode = 2.13...found Module::Versions::Report = 1.05...found MIME::Entity = 5.425...found DBI = 1.37...found Locale::Maketext::Lexicon = 0.32...found Devel::StackTrace = 1.19...found Digest::base...found Time::ParseDate...found File::Temp = 0.18...found Locale::Maketext = 1.06...found Tree::Simple = 1.04...found Text::Template = 1.45...found Scalar::Util...found HTML::Scrubber = 0.08...found File::Spec = 0.8...found Calendar::Simple...found DBIx::SearchBuilder = 1.54...found Mail::Mailer = 1.57...found File::ShareDir...found Regexp::Common...found Digest::MD5 = 2.27...found HTML::Entities...found Cache::Simple::TimedExpiry...found File::Glob...found Locale::Maketext::Fuzzy...found Time::HiRes...found Text::Wrapper...found Log::Dispatch = 2.0...found UNIVERSAL::require...found Email::Address...found DASHBOARDS dependencies: HTML::RewriteAttributes = 0.02...found MIME::Types...found FASTCGI dependencies: CGI::Fast...found CGI = 3.38...found FCGI...found GPG dependencies: PerlIO::eol...found GnuPG::Interface...found ICAL dependencies: Data::ICal...found MAILGATE dependencies: Pod::Usage...found HTML::TreeBuilder...found Getopt::Long...found HTML::FormatText...found LWP::UserAgent...found MASON dependencies: Storable = 2.08...found CSS::Squish = 0.06...found Apache::Session = 1.53...found Errno...found Devel::StackTrace = 1.19...found CGI::Cookie = 1.20...found Text::WikiFormat = 0.76...found XML::RSS = 1.05...found HTML::Mason = 1.36...found Digest::MD5 = 2.27...found MYSQL dependencies: DBD::mysql = 2.1018...found SMTP dependencies: Net::SMTP...found STANDALONE dependencies: Net::Server::PreFork...found Net::Server...found HTTP::Server::Simple = 0.34...found HTTP::Server::Simple::Mason = 0.09...found All dependencies have been found. [r...@localhost rt-3.8.2.src]# [r...@localhost rt-3.8.2.src]# make fixdeps /usr/bin/perl ./sbin/rt-test-dependencies --verbose --install --with-mysql --with-fastcgi perl: =5.8.3(5.8.8)...found users: rt group (rt)...found bin owner (root)...found libs
