Re: [rt-users] very simple (and possibly dumb) question, correspondence subject.
Tim Mitchell wrote: > > > Subject line on emails to everyone contains the FQDN + ticket number + > ticket subject. I doubt in FQDN. AFAIK text before ticket number in subject is set per queue in "Subject Tag" input field. In case when "Subject Tag" is empty, the text is being got from $rtname variable in RT_SiteConfig.pm > I'd like to change that to RT-PS + ticket number + ticket subject. I don't know what is RT-PS. Please, clarify. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us at ITEXPO West 2009 September 2-3, Booth 427 Los Angeles Convention Center ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Apache won't start after upgrade to 3.8.4
Thank you. This solved my problem. -Jason On Jul 7, 2009, at 1:34 PM, Karl Boyken wrote: > Some or all of your RT tables are using the MyISAM engine, but > beginning with RT 3.8.3, RT checks to make sure that your tables are > using InnoDB. You'll need to convert your MyISAM tables to InnoDB. > In mysql, do: > > USE rt3; > SHOW TABLE STATUS; > > Note which tables are using MyISAM, and for each table , > in mysql, do: > > ALTER TABLE ENGINE=INNODB; > > After you've done this, your 3.8.4 installation should run. > > Karl Boyken > >> I've run a couple of test RT upgrades from 3.8.0 to 3.8.4 but I >> continue to >> get the following error message when I attempt to start Apache: >> RT requires that all its tables be of InnoDB type. Upgrade RT >> tables. at >> /opt/rt-3.8.4-dev/bin/webmux.pl line 116.\nCompilation failed in >> require at >> (eval 2) line 1.\n >> Both test and production databases are running on MySQL 5.0.45. >> I've been >> running RT 3.8.0 for quite sometime using this version of MySQL. >> Commenting >> out line 116 allows me to successfully start Apache but I'm not >> sure if >> there are any consequences to doing this. >> Line 116 of webmux.pl: >> die $msg unless $status; >> Any help would be greatly appreciated. >> Thanks. > > -- > Karl Boyken, system administrator karl-boy...@uiowa.edu > 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ > The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) > 319-335-3668 (fax) > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Resolve ticket and include message body in ticket
* Ken Crocker (kfcroc...@lbl.gov) wrote: > Khusro, > > My mistake. I thought you had said you already had code similar to what > I sent you. What you just sent looks a lot like my code. At this point, > I have no idea why your not getting a comment as ours works quite well. > Unless, of course, we are missing the obvious, which is "Is someone > actually entering a comment when they Resolve the ticket"? Sorry I can't > help. Many thanks for your help, Ken. I'll keep trying... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CustomField questions
http://search.cpan.org/~ruz/RT-Extension-CustomField-Checkbox-0.01/ On Tue, Jul 7, 2009 at 11:47 PM, Duncan Hutty wrote: > Ruslan Zakirov wrote: >> >> On Thu, Jul 2, 2009 at 9:19 PM, Duncan Hutty wrote: >>> >>> RT-3.8.4: >>> 1) Can I specify a custom field that is merely a checkbox? >> >> RT-Extension-CustomField-Checkbox, on the cpan will be soon. Or fetch >> it from github. > > Sounds great! > > But, if I search for that string on github.com, nothing comes up. > If I browse the user 'bestpractical', I see nothing about checkbox > customfields. > > > -- > Duncan Hutty > System Administrator, ECE > Carnegie Mellon University > > Please use informative subject lines > -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CustomField questions
Ruslan Zakirov wrote: > On Thu, Jul 2, 2009 at 9:19 PM, Duncan Hutty wrote: >> RT-3.8.4: >> 1) Can I specify a custom field that is merely a checkbox? > > RT-Extension-CustomField-Checkbox, on the cpan will be soon. Or fetch > it from github. Sounds great! But, if I search for that string on github.com, nothing comes up. If I browse the user 'bestpractical', I see nothing about checkbox customfields. -- Duncan Hutty System Administrator, ECE Carnegie Mellon University Please use informative subject lines ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] very simple (and possibly dumb) question, correspondence subject.
Subject line on emails to everyone contains the FQDN + ticket number + ticket subject. I'd like to change that to RT-PS + ticket number + ticket subject. I've looked in my "spare time" but I haven't been able to find a setting or config file. It looks like it may need to be scripted to strip off what I do not want on send, is that correct? Sorry if this is covered in some very obvious manual. -- Thanks, -TM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Apache won't start after upgrade to 3.8.4
Some or all of your RT tables are using the MyISAM engine, but beginning with RT 3.8.3, RT checks to make sure that your tables are using InnoDB. You'll need to convert your MyISAM tables to InnoDB. In mysql, do: USE rt3; SHOW TABLE STATUS; Note which tables are using MyISAM, and for each table , in mysql, do: ALTER TABLE ENGINE=INNODB; After you've done this, your 3.8.4 installation should run. Karl Boyken I've run a couple of test RT upgrades from 3.8.0 to 3.8.4 but I continue to get the following error message when I attempt to start Apache: RT requires that all its tables be of InnoDB type. Upgrade RT tables. at /opt/rt-3.8.4-dev/bin/webmux.pl line 116.\nCompilation failed in require at (eval 2) line 1.\n Both test and production databases are running on MySQL 5.0.45. I've been running RT 3.8.0 for quite sometime using this version of MySQL. Commenting out line 116 allows me to successfully start Apache but I'm not sure if there are any consequences to doing this. Line 116 of webmux.pl: die $msg unless $status; Any help would be greatly appreciated. Thanks. -- Karl Boyken, system administrator karl-boy...@uiowa.edu 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) 319-335-3668 (fax) smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Resolve ticket and include message body in ticket
Khusro,
My mistake. I thought you had said you already had code similar to what
I sent you. What you just sent looks a lot like my code. At this point,
I have no idea why your not getting a comment as ours works quite well.
Unless, of course, we are missing the obvious, which is "Is someone
actually entering a comment when they Resolve the ticket"? Sorry I can't
help.
Kenn
LBNL
On 7/7/2009 11:06 AM, Khusro Jaleel wrote:
> Ken Crocker wrote:
>> Khusro,
>>
>> Must be your code. Can you send it?
>
> It's just the following, in a new template:
>
> ===
>
>
> According to our records, your request has been resolved. If you have
> any further questions, please respond to this message.
> ---
>
>
> Resolution comment:
> {
> my $Resolution_Comment;
> my $Transactions;
> my $CommentObj;
>
> $Transactions = $Ticket->Transactions;
> $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );
> $Transactions->OrderByCols(
> { FIELD => 'Created', ORDER => 'DESC' },
> { FIELD => 'id', ORDER => 'DESC' },
> );
>
> $CommentObj = $Transactions->First;
>
> if ($CommentObj && $CommentObj->id)
> {
> $Resolution_Comment = $CommentObj->Content;
> }
> else
> {
> $Resolution_Comment = "No comment."
> }
>
> return $Resolution_Comment;
> }
> ---
>
>
> ===
>
>
>
>
>
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[rt-users] Correct way of specifing multiple groups to authenticate in RT::Authen::ExternalAuth
I have multiple groups I wish to specify in myRT::Authen::ExternalAuth configuration. How do I specify more than a single group? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Resolve ticket and include message body in ticket
Ken Crocker wrote:
> Khusro,
>
> Must be your code. Can you send it?
It's just the following, in a new template:
===
According to our records, your request has been resolved. If you have
any further questions, please respond to this message.
---
Resolution comment:
{
my $Resolution_Comment;
my $Transactions;
my $CommentObj;
$Transactions = $Ticket->Transactions;
$Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );
$Transactions->OrderByCols(
{ FIELD => 'Created', ORDER => 'DESC' },
{ FIELD => 'id', ORDER => 'DESC' },
);
$CommentObj = $Transactions->First;
if ($CommentObj && $CommentObj->id)
{
$Resolution_Comment = $CommentObj->Content;
}
else
{
$Resolution_Comment = "No comment."
}
return $Resolution_Comment;
}
---
===
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Re: [rt-users] Resolve ticket and include message body in ticket
Khusro, Must be your code. Can you send it? Kenn LBNL On 7/7/2009 10:48 AM, Khusro Jaleel wrote: Ken Crocker wrote: Khusro, The "Notify AdminCcs as Comment" won't send out an email. At least that is my understanding. So, if I'm right, some other scrip is sending out the email and therefore your new template is probably NOT being used. Of Thanks for the quick response, Ken. I have actually gone into the global settings and set 'Stage = Disabled' globally for the On Resolve script, and since we have other queues on this box, we know that usually on Resolve, nothing gets sent out. However, I need to enable it on this one special queue, and I know that my template is actually working because I get the text: Resolution Comment: No Comment I don't have any such text anywhere else in the system, only this queue. So I know the scrip and template are working, but just not seeing the response I typed in for some reason. The emails to the AdminCCs *are* being sent out, just with "No comment" in the body instead of my text. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Resolve ticket and include message body in ticket
Ken Crocker wrote: > Khusro, > > The "Notify AdminCcs as Comment" won't send out an email. At least that > is my understanding. So, if I'm right, some other scrip is sending out > the email and therefore your new template is probably NOT being used. Of Thanks for the quick response, Ken. I have actually gone into the global settings and set 'Stage = Disabled' globally for the On Resolve script, and since we have other queues on this box, we know that usually on Resolve, nothing gets sent out. However, I need to enable it on this one special queue, and I know that my template is actually working because I get the text: Resolution Comment: No Comment I don't have any such text anywhere else in the system, only this queue. So I know the scrip and template are working, but just not seeing the response I typed in for some reason. The emails to the AdminCCs *are* being sent out, just with "No comment" in the body instead of my text. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Error
Hi, I just upgraded my RT from 3.8.1 to 3.8.4. Attempt to restart httpd fails with the following error. ==> httpd/error_log <== [Tue Jul 07 10:24:01 2009] [error] Can't locate object method "Config" via package "RT" at /opt/rt/default/bin/webmux.pl line 100.\nBEGIN failed--compilation aborted at /opt/rt/default/bin/webmux.pl line 102.\nCompilation failed in require at (eval 210) line 1.\n [Tue Jul 07 10:24:01 2009] [error] Can't load Perl file: /opt/rt/default/bin/webmux.pl for server rt.mydomain.ca:0, exiting... Any help is greatly appreciated. Cheers, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074 |_| |_| \_\|_| \___/ |_| |_||_| Website: http://www.triumf.ca ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Apache won't start after upgrade to 3.8.4
Yes. On Tue, Jul 7, 2009 at 11:22 AM, Natxo Asenjo wrote: > hi, > > did you follow the instructions in UPGRADING.mysql ? > -- > Groeten, > J.Asenjo > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Resolve ticket and include message body in ticket
Khusro,
The "Notify AdminCcs as Comment" won't send out an email. At least that
is my understanding. So, if I'm right, some other scrip is sending out
the email and therefore your new template is probably NOT being used. Of
course, if I'm wrong about the "as Comment", then ignore my response.
Kenn
LBNL
On 7/7/2009 9:58 AM, Khusro Jaleel wrote:
> Ken Crocker wrote:
>> Resolution comment:
>> {
>> my $Resolution_Comment;
>> my $Transactions;
>> my $CommentObj;
>>
>> $Transactions = $Ticket->Transactions;
>> $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );
>> $Transactions->OrderByCols(
>> { FIELD => 'Created', ORDER => 'DESC' },
>> { FIELD => 'id', ORDER => 'DESC' },
>> );
>>
>> $CommentObj = $Transactions->First;
>>
>> if ($CommentObj && $CommentObj->id)
>> {
>> $Resolution_Comment = $CommentObj->Content;
>> }
>> else
>> {
>> $Resolution_Comment = "No comment."
>> }
>>
>> return $Resolution_Comment;
>> }
>
> I tried entering just the above into a new Template and then created a
> Scrip that would run "On Resolve". I told the scrip to use this new
> template, however, all I got in the end was
>
> -
> Resolution Comment:
> No comment
> -
>
> I definitely entered a few words into the body of the resolved email
> message. So clearly I've missed something off? I have a feeling it
> should not be $Transactions->First? Wouldn't that give you just the
> first Transaction when we are looking for the last one?
>
> The scrip I'm using is set as "On Resolve, Notify AdminCCs as Comment,
> Template MyNewResolvedTemplate, Stage TransactionCreate".
>
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Re: [rt-users] Resolve ticket and include message body in ticket
Ken Crocker wrote:
> Resolution comment:
> {
> my $Resolution_Comment;
> my $Transactions;
> my $CommentObj;
>
> $Transactions = $Ticket->Transactions;
> $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );
> $Transactions->OrderByCols(
> { FIELD => 'Created', ORDER => 'DESC' },
> { FIELD => 'id', ORDER => 'DESC' },
> );
>
> $CommentObj = $Transactions->First;
>
> if ($CommentObj && $CommentObj->id)
> {
> $Resolution_Comment = $CommentObj->Content;
> }
> else
> {
> $Resolution_Comment = "No comment."
> }
>
> return $Resolution_Comment;
> }
I tried entering just the above into a new Template and then created a
Scrip that would run "On Resolve". I told the scrip to use this new
template, however, all I got in the end was
-
Resolution Comment:
No comment
-
I definitely entered a few words into the body of the resolved email
message. So clearly I've missed something off? I have a feeling it
should not be $Transactions->First? Wouldn't that give you just the
first Transaction when we are looking for the last one?
The scrip I'm using is set as "On Resolve, Notify AdminCCs as Comment,
Template MyNewResolvedTemplate, Stage TransactionCreate".
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Re: [rt-users] Resolve ticket and include message body in ticket
Khusro,
You do not need a Custom Field to do this. The transaction content is
available at "Resolve" time via a code in your template. We do this. We
created our own "Resolve" template and deleted the delivered one. This
is our code:
==
Subject: Request Titled: "{$Ticket->Subject}" has been Resolved!
This ticket has been resolved. DO NOT REPLY to this message!
-
TICKET INFORMATION:
Queue : {$Ticket->QueueObj->Name}
Number : {$Ticket->Id}
Subject: {$Ticket->Subject}
Priority is: {$Ticket->Priority}
Requestor : {$Ticket->Requestors->UserMembersObj->First->Name}
Created by: {$Ticket->CreatorObj->Name}
Created on: {substr($Ticket->Created, 0, 10)}
Ownedby: {$Ticket->OwnerObj->Name}
Development Started on: {substr($Ticket->Started, 0, 10)}
-
Description of Issue:
{$Ticket->FirstCustomFieldValue('Description')}
-
Resolution comment:
{
my $Resolution_Comment;
my $Transactions;
my $CommentObj;
$Transactions = $Ticket->Transactions;
$Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );
$Transactions->OrderByCols(
{ FIELD => 'Created', ORDER => 'DESC' },
{ FIELD => 'id', ORDER => 'DESC' },
);
$CommentObj = $Transactions->First;
if ($CommentObj && $CommentObj->id)
{
$Resolution_Comment = $CommentObj->Content;
}
else
{
$Resolution_Comment = "No comment."
}
return $Resolution_Comment;
}
-
To view ticket information, enter URL:
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
Hope this helps.
Kenn
LBNL
On 7/7/2009 2:13 AM, Khusro Jaleel wrote:
> Hi,
>
> I'm quite new to RT and wondering how to do the following.
>
> I need to resolve a ticket when an email is sent to the queue resolve
> address, for example, myqueue-reso...@domain.com. This is fine, and I
> have managed to do this by adding a new 'rt-mailgate' command with an
> action of 'resolve' to my /etc/aliases file.
>
> However, the person sending this email will include some text describing
> the reason for resolving the ticket, among other things, and I would
> like this text to be added to the ticket when it is resolved and I can't
> find a way to do this.
>
> I tried creating a custom scrip with a custom template of
> ${Transaction->Content()} or something like that, but it didn't work.
>
> Any help appreciated.
>
> Thanks,
> Khusro
> ___
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>
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> Commercial support: sa...@bestpractical.com
>
>
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>
>
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Re: [rt-users] Apache won't start after upgrade to 3.8.4
hi, did you follow the instructions in UPGRADING.mysql ? -- Groeten, J.Asenjo ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Apache won't start after upgrade to 3.8.4
I've run a couple of test RT upgrades from 3.8.0 to 3.8.4 but I continue to get the following error message when I attempt to start Apache: RT requires that all its tables be of InnoDB type. Upgrade RT tables. at /opt/rt-3.8.4-dev/bin/webmux.pl line 116.\nCompilation failed in require at (eval 2) line 1.\n Both test and production databases are running on MySQL 5.0.45. I've been running RT 3.8.0 for quite sometime using this version of MySQL. Commenting out line 116 allows me to successfully start Apache but I'm not sure if there are any consequences to doing this. Line 116 of webmux.pl: die $msg unless $status; Any help would be greatly appreciated. Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Newbie: tls
I want to put RT in the web server checking the mail server using imap (or pop if it has to) with TLS (that is a must). Can I do it from within the program? Last time I tried something like that, in OTRS (2005!), I had to use procmail or something like that to fetch the mail. Also, to send mail it will also need to do some SASL auth inside TLS. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Fwd: custom fields display through RT::Client::REST
dear all,
I'm using RT and RT::Client::REST::Ticket successfully to get ticket normal
fields,
but for custom fields, its not displaying them,
details:
I have a custom field "Module" that I want to display, I use the following:
---
while (my $ticket = &$iterator) {
my $cf_module= $ticket->cf(Module);
print EMAIL_FILE "",$ticket->id,""
,$ticket->subject, "", $ticket->status,"",
$cf_module,"\n";
-
$cf_module does not show anything
trying $cf_module= $ticket->cf('Module');
produce the same result.
I'm using RT 3.4.4 on ubuntu 6.06 server
appreciating your help achieving the objective of displaying ticket details
including custom fields, using the above method or any other.
best regards
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[rt-users] Setting Dynamic Path From Code
Hello All I have one requirement. I want to keep my login page in RT on HTTPS while want rest of site on HTTP. So is there is any way I can set this kind of setting in my RT code where login occurs after checking credentials. If yes then exactly where should I put this code and which file I need to change so that my functionality and pages doesn't gets broken and I can switch between https and http smoothly. Any help is highly appreciable Thanks & Regards Varun Vyas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Resolve ticket and include message body in ticket
Hi,
I'm quite new to RT and wondering how to do the following.
I need to resolve a ticket when an email is sent to the queue resolve
address, for example, myqueue-reso...@domain.com. This is fine, and I
have managed to do this by adding a new 'rt-mailgate' command with an
action of 'resolve' to my /etc/aliases file.
However, the person sending this email will include some text describing
the reason for resolving the ticket, among other things, and I would
like this text to be added to the ticket when it is resolved and I can't
find a way to do this.
I tried creating a custom scrip with a custom template of
${Transaction->Content()} or something like that, but it didn't work.
Any help appreciated.
Thanks,
Khusro
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[rt-users] Problem in installing RT::Authen::ExternalAuth
Hi All, I tried to install RT::Authen::ExternalAuth module ( version 0.08) for RT 3.8.4, but during installation its giving an error as : Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Checking if your kit is complete... Looks good Warning: prerequisite RT 0 not found. Writing Makefile for RT::Authen::ExternalAuth Unsatisfied dependencies detected during ZORDRAK/RT-Authen-ExternalAuth-0.08.tar.gz RT [requires] Shall I follow them and prepend them to the queue of modules we are processing right now? [yes] y Running make test Delayed until after prerequisites Running make install Delayed until after prerequisites Running install for module 'RT' The module RT isn't available on CPAN. Either the module has not yet been uploaded to CPAN, or it is temporary unavailable. Please contact the author to find out more about the status. Try 'i RT'. Running make for Z/ZO/ZORDRAK/RT-Authen-ExternalAuth-0.08.tar.gz Has already been unwrapped into directory /root/.cpan/build/RT-Authen-ExternalAuth-0.08-s0b8RW CPAN.pm: Going to build Z/ZO/ZORDRAK/RT-Authen-ExternalAuth-0.08.tar.gz cp lib/RT/Authen/ExternalAuth.pm blib/lib/RT/Authen/ExternalAuth.pm cp lib/RT/Authen/ExternalAuth/LDAP.pm blib/lib/RT/Authen/ExternalAuth/LDAP.pm cp lib/RT/User_Vendor.pm blib/lib/RT/User_Vendor.pm cp lib/RT/Authen/ExternalAuth/DBI/Cookie.pm blib/lib/RT/Authen/ExternalAuth/DBI/Cookie.pm cp lib/RT/Authen/ExternalAuth/DBI.pm blib/lib/RT/Authen/ExternalAuth/DBI.pm Manifying blib/man3/RT::Authen::ExternalAuth.3pm Manifying blib/man3/RT::User_Vendor.3pm ZORDRAK/RT-Authen-ExternalAuth-0.08.tar.gz /usr/bin/make -- OK Running make test No tests defined for RT::Authen::ExternalAuth extension. ZORDRAK/RT-Authen-ExternalAuth-0.08.tar.gz Tests succeeded but one dependency not OK (RT) ZORDRAK/RT-Authen-ExternalAuth-0.08.tar.gz [dependencies] -- NA Running make install make test had returned bad status, won't install without force I searched for RT modules but didn't find. Please help me to get out of this problem. Thanks Ratish DISCLAIMER == This e-mail may contain privileged and confidential information which is the property of Persistent Systems Ltd. It is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you are not authorized to read, retain, copy, print, distribute or use this message. If you have received this communication in error, please notify the sender and delete all copies of this message. Persistent Systems Ltd. does not accept any liability for virus infected mails. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] WebPath problem
Kevin Falcone ha scritto: > Log in as the root user to edit the global saved search, > which should fix it for your new users. Thank you very much Kevin for your answer, you solved one big pita in our current installation, and I have one ticket less in my queue ;) cheers -- Andrea Perotti System & Release Engineering mail : release_engineer...@seat.it Cutaway srl c/o Seat PagineGialle (MI) smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
